FAQs

Our multilingual team speaks English, Hindi, and Konkani & Marathi ensuring comfortable and personalised assistance for our guests. 

No, we do not provide international power adapters or converters. We recommend that guests bring their own adapters suitable for their devices and travel requirements.

Yes, you may send a package to the hotel prior to your arrival. To facilitate this, kindly share your reservation confirmation number with us in advance. Upon receipt of the package, the guest will be required to sign an agreement/disclaimer form. Please contact the hotel team beforehand so we can assist with the necessary arrangements.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Absolutely, just contact the front desk to schedule your wake-up time.

Yes, our concierge team is happy to help with dining, attractions, and transportation.

Yes, laundry and dry-cleaning services are available daily.

Yes, babysitting & childcare services can be arranged with 24 hours notice.

Yes, our dining outlets offer a selection of vegan and gluten-free options. Please let our F&B team know about your dietary requirements, and they will be happy to guide you through the available choices.

Yes, our F&B outlets offer a diverse selection of cuisines and menu options to cater to different tastes and dietary preferences. Please let us know your requirements, and we will do our best to accommodate them.

For food safety reasons, we recommend avoiding outside food deliveries to the hotel. However, if you choose to order food from an external restaurant, you may pick it up from the main gate after completing and signing the necessary disclaimer form.

Yes, in-room dining is available 24 hours a day for guests.

Yes, cribs are available upon request, subject to availability.

Yes, rollaway beds are available upon request, subject to availability.

Yes, all our rooms are non-smoking.

Room views vary by room category and availability. While a specific view cannot always be guaranteed, guests are welcome to share their preference and our team will do its best to accommodate the request.

Bathtubs are available in selected room categories. Guests wishing to have a bathtub are encouraged to select a room category that includes this feature when making their reservation.

Yes, guests may request a quieter room location away from elevators or busy areas. All room locations are assigned based on availability, and our team will do its best to accommodate your preference.

We are located approximately 25 km from Dabolim Airport, which is about a 25 minute drive.

Yes, shuttle service is available to and from the airport.

Yes, our team is happy to provide directions, local recommendations, and information to help you explore nearby attractions and experiences.

Yes, we provide valet parking services. 

Yes, connecting rooms may be available upon request and are subject to availability and room configuration. We recommend making your request at the time of booking.

Yes, we do have Kids menu in our restaurants.

Yes, we would be delighted to host your wedding, celebration, or special event. Our experienced planning team is at your service to assist with the bookings and arrangements. To discuss your requirements, please contact our Sales team at grandhyattgoa@hyatt.com 

Yes, we offer on-site catering with customizable menus for meetings, weddings, celebrations, and other events. Our events team can help create a menu suited to your occasion.

Pets are allowed in the rooms and some of the common areas like lawns, however they would have to be on leash when in common spaces.

Yes, we provide pet-friendly amenities to ensure a comfortable stay for your furry companions, including pet bowls and pet beds upon request. Please let us know your requirements before arrival.

Yes, An outdoor swimming pool is located near the main building, open daily from 7:00 AM to 7:00 PM. The Shamana Spa houses the indoor swimming pool, open daily from 6:00 AM to 10:00 PM.

Yes, our on-site fitness center is open daily from 6:00 AM to 10:00 PM.

Yes, We do have bussiness center for guests.

Yes, we offer spa services. To book a treatment or learn more about our spa experiences, please contact us at +91 832 663 4175 / 4174.

Yes, we offer a variety of meeting and event venues, including a Boardroom and spacious Banquet Halls, suitable for corporate meetings, conferences, and social events. For inquiries, availability, and bookings, please contact us at grandhyattgoa@hyatt.com.

Yes, our hotel is designed to provide accessibility throughout the property, with features such as accessible entrances, elevators, and accessible facilities. Please contact us if you have specific accessibility requirements.

Yes, accessible guest rooms are available and feature facilities designed to provide comfort and convenience for guests with disabilities. Accessible rooms are subject to availability, and advance confirmation is recommended.

Yes, we offer rooms with roll-in showers and other accessible features designed to ensure a comfortable stay for guests with mobility needs.

Yes, designated accessible parking spaces are available for guests who require them. Please contact our team upon arrival for assistance.

To check in, guests are required to present a valid government-issued photo ID at the time of arrival.

Yes. Guests must be at least 18 years of age to check in independently. Guests below the applicable age must be accompanied by an adult. Valid identification is required at check-in.

Yes, we offer complimentary luggage storage for guests before check-in and after check-out. For security purposes, guests are required to sign a disclaimer form when storing their luggage. Please feel free to contact our team for any assistance.

Our Front Desk is available 24 hours to assist with arrivals. If you expect to arrive after midnight, we recommend informing the hotel in advance so we can ensure a smooth check-in experience.

Yes, early check-in may be requested and is subject to room availability on the day of arrival. Additional charges may apply depending on the time and availability.

Yes, late check-out may be requested and is subject to availability on the day of departure. Additional charges may apply. Please contact our Front Desk team to place your request.

Yes, express check-out is available for added convenience. Please contact our Front Desk team for details.

Smoking is permitted only in designated smoking areas throughout the hotel and on the private balconies of guest rooms.

Items found on the hotel premises are recorded and securely stored in accordance with our Lost & Found policy. If you have misplaced an item, please contact our Front Desk team with details of the item and the date and location where it was last seen.

There is no formal dress code for most public areas. However, smart casual attire is recommended in our dining venues, and guests are kindly requested to dress appropriately when using public spaces.