Reviews

Best Location, friendly staff, clean and huge rooms , having kids activities like water park and huge pool was a blessing. I will strongly recommend this place for family vacations.

We had an absolutely wonderful experience during our stay! The staff were incredibly accommodating, welcoming, and attentive to all our needs. Their exceptional hospitality and willingness to go above and beyond made us feel truly valued and comfortable from the moment we arrived. Honestly, the service exceeded our expectations and was definitely more than five-star quality. Every staff member we encountered showed genuine care, professionalism, and kindness. They made our stay extra special, and we truly appreciate all their efforts. A huge thank you to the entire team for making us feel so welcome. Your outstanding service is a reflection of true hospitality. We would definitely recommend this hotel and look forward to staying here again! 🌟

Grand Hyatt Dubai is a wonderful choice for a family holiday. The beautiful surroundings, swimming pools, waterpark, and family-friendly facilities make the experience enjoyable for both adults and children. The staff are welcoming and helpful, and there is plenty to enjoy during the stay. We would highly recommend this hotel to families visiting Dubai.

Excellent hospitality, beautiful ambience and overall great customer service experience. Grand Hyatt was a wonderful experience and I'd definitely come back

The staff were very professional and welcoming, i’d like to thank Walid from the reception and his welcoming, Faiz. Raul, Akshat, Juma, Udeni, Hayoon, Chanchlesh and Merin for their professionalism and dedication and making me and mu family memorize a lovely time we spent there

Excellent hotel with a high level of service from the staff. It's close to everything and just a 10-minute drive from the airport. Note that there are no balconies in the rooms, but other than that, everything was perfect.

It’s a wonderful experience in grand Hyatt and the most is water park we enjoyed a lot and breakfast and dinner is we liked. So I refer all to stay in grand Hyatt and water park experience.

The hotel is amazingly clean! and its also incredible for young families, our kids loved the pool area and the waterpark! we spent all day there

I am so pleased with the wonderful service we received during our dinner and breakfast at The Market Cafe. From the moment we arrived until we finished our meals, the staff took care of us with such attentiveness and hospitality. I am also genuinely happy to see how they interacted with my children — talking to them, making them smile, and creating such a joyful atmosphere for our family. A special cheers to Lissa, who assisted us throughout our dining experience with kindness and professionalism. We truly appreciate her and the rest of the team at The Market Cafe for handling everything with care and making our visit memorable.

Fantastic experience. Excellent attitude of all hotel personal. The breakfast and breafast team surpassed all expectations.

We thoroughly enjoyed the hotel facilities, and the connected rooms were excellent. The rooms were spacious, comfortable, and contributed greatly to an enjoyable stay. The breakfast selection was diverse and of good quality. However, the dinner experience could be enhanced by offering a wider variety of options and improving the overall quality of the food. The water park was below our expectations and would benefit from significant improvements. the attractions were not engaging enough, and the children ultimately preferred spending their time at the hotel's main swimming pool rather than the water park.

it was great experience with friendly staff at all point, like Front Office, Outlets and Room service. Customer service was top priority with smiling face as always. room was very nice and clean.

As a seasoned traveler, this hotel was an exceptional experience as a family. Great water park, very attentive staff all over the hotel, including the restaurants. Strongly recommend. Shout out to Chanchlish who made our kids breakfast and dinner experience a joy every day.

Had a wonderful stay at Grand Hyatt with excellent hospitality and seamless service throughout. Special thanks to Rahul for his warm assistance and efforts to make the experience truly comfortable and memorable.

A very pleasant stay with excellent hospitality. The staff were very polite, helpful, and welcoming. The hotel was clean and comfortable. I enjoyed my stay and would be happy to visit again with my family. I loved the food at Awtar - the lamb chops were amazing. I appreciate the teams efforts and a special shout out to Rahul Bagnani the front officer manager. Jashim monshi the bell boy and Sugukumar the housekeeping for their prompt service.

Excellent and Mr. Rahul always at his professional service, friendly appearance very positive approach always, just over the message things are done so efficiently that we never doubt about it. When he says will be take care means you dont have to worry about. I recommend everyone to avai highly professional service from Mr. Rahul.

What stood out the most was the exceptional service provided by the entire team at Grand Hyatt Dubai, especially Ms. Jackie, who assisted us from reception all the way through the parking service. Her professionalism, warmth, and genuine care made our stay truly memorable. In fact, this was one of the best hotel experiences and services our family has received anywhere in the world. We are also very grateful to Mr. Ibrahim for warmly welcoming us upon arrival and for working together with Jackie to provide us with one of the best rooms in the hotel. Their attention to detail and willingness to go the extra mile made us feel genuinely valued as guests. The outstanding service continued throughout our entire stay — from the waterpark and pool areas to the restaurants and housekeeping team. Every staff member we encountered was friendly, attentive, and professional. The level of service was truly top-notch, and our family is very grateful to everyone who made our stay so special. A special thank you as well to Lisa, Asmi, Anand, Pritesh, Joseph, Merin, and Sonam for taking such good care of us during breakfast. Your warm smiles and excellent service made our mornings even more enjoyable. The waterpark was also one of the highlights of our stay, especially for our children. It offers an amazing variety of rides and activities, making it one of the most enjoyable waterpark experiences for kids that our family has experienced in Dubai. Overall, Grand Hyatt Dubai exceeded our expectations. The combination of excellent service, wonderful facilities, and genuinely caring staff made this a very special family stay. Thank you to the entire Grand Hyatt Dubai team for making our experience unforgettable. We will definitely be coming back!

The cleanliness of this hotel was exceptional! All the hotel staff was very accommodating, one of the best hotels I have stayed in, probably the only hotel I will check in when visiting Dubai.

it was a memorable stay with my daughter who graduated that night also wi th my two young adult sons .we experienced the breakfast buffet and evening buffet in the convention hall.i like the serenity and cleanliness of the room …

Best Experience. Everything was more than expected. All the staffs were very welcoming. And The rooms were arranged and decorated as requested,