Reviews

Great hotel in an excellent location. With the beach right behind the hotel and excellent restaurants in walking distance, it is a perfect spot for business or pleasure

I booked this property because it is the only Hyatt property in Dalian, was original booking 2 room and 3 night for family vacation, but little one was sick suddenly so we have to cancel the trip and I am the only person staying one night, hotel is very responsive in making my reservation change to just one night. The overall check in experience is not so clear upon my arrival, I am globalist, and all the other Hyatt hotels always check for room upgrade for me when I arrive, but this hotel does not mention any of the upgrade eligibility when I check (I.e. did not even say “sorry we don’t have any availability to upgrade…..” etc) so they just assign me to the room I booked, which I think it will be good lot at least tell me whether try to upgrade me or not. I do think they honor me the free breakfast and lounge access, but the front desk did not explicitly mentioned that as well, the front desk only told me when and where the breakfast and lounge served. The condition and view of this hotel is very nice and employee is having good attitude! One note is the floor to ceiling glass in my room is a little dirty in the outside, I think cleaning needs to be perform more frequent. In general I think it might be worth training the hotel employees more in this location so customer experience is better.

I booked the twin room, when I check in, they found only myself, they helped me to upgrade to the suite with the king bed, that is awesome.

우리의 기념일에 Grand Hyatt Dalian에 투숙한 선택은 매우 탁월한 선택이었습니다. 프론트, 컨시어지, 하우스키핑, 식음업장, 클럽라운지, 객실의 퀄리티, 객실의 전망 등을 고려할 때 절대적으로 Grand Hyatt Dalian가 좋았습니다. 대련을 다시 방문할 계획이고 우리는 Grand Hyatt Dalian에 또 다시 투숙할 예정입니다. Choosing to stay at the Grand Hyatt Dalian for our anniversary was an excellent decision. Among the hotels in Dalian, we have experienced the Four Seasons, Conrad, Hilton, InterContinental, and The Castle Hotel. However, considering the front desk, concierge, housekeeping, food and beverage, Club Lounge, room quality, and room views, the Grand Hyatt Dalian was absolutely the best. We plan to visit Dalian again and will definitely be staying at the Grand Hyatt Dalian.

Good stay, warm welcome, great hospitality, limited options for vegetarian, great view of the sea, a lot to explore near by

room is very cold every i set the temperature to 30 degree celius. not sure why a 5 star hotel is so bad in controlling temperature during winter time

Amazing location with a great lounge, friendly, helpful staff, and managers. Breakfast is delicious and enjoyable. Rooms at every comfortable. Make sure you try and get a bridge view room. Gorgeous light show at night. The Tacos in the bar (42nd floor) are spicy and delicious!

I am writing to formally express my deep dissatisfaction with my recent stay at the Grand Hyatt Dalian. As a guest at a five-star hotel, I had certain expectations for service quality and professionalism, but unfortunately, my experience fell far short. Upon arrival, I found the front desk staff to be unfriendly and unprofessional. Their responses to basic inquiries lacked courtesy and competence, resembling the behavior of untrained interns rather than experienced hospitality professionals. Despite clearly requesting a non-smoking room, I was assigned a smoking room, which is a basic and unacceptable oversight. In addition, the staff at the swimming pool reception, as well as the restaurant service team, were noticeably unwelcoming and inattentive, which further diminished the quality of my stay. Most concerning, however, was the loss of my swim bag, which I accidentally left in the locker room area. The bag contained all of my swimming gear, including a swimsuit, goggles, cap, a swim cycle tracking ring, earplugs, and bone conduction sport earphones (SHOKZ open swim pro), items valued at over $450 USD. When I reported the loss, I was informed by maintenance staff that nothing had been found. The hotel manager then reviewed the surveillance footage, which showed that I had the bag when entering the locker room but not when I exited. Despite this, the hotel was unable to determine what happened to my belongings or who may have taken them. This situation has left me extremely disappointed and frustrated, especially considering I was paying approximately $400 USD per night for what is supposed to be a premium hospitality experience. The lack of accountability and assistance in resolving the issue reflects poorly on the hotel's standards and guest care policies. I kindly request that you investigate this matter further and provide a formal response regarding how the hotel intends to address both the service failures and the loss of my personal property. I hope to hear from you soon.

Hotel is still in good condition, but the service is bad. Front desk stuffs are very impatient and rude, breakfast foods taste bad, not much variety of foods as well, but charged 140 rmb per person, that is worse breakfast I ever had in China for my entire trip, I stayed in this hotel before, was better than this, will not stay here again for sure

Awesome stay with family! Grand Hyatt Dalian is one of my favorite Grand Hyatts in mainland China. The hotel reached out before my arrival to coordinate time and prepare the room for my stay. As a seasoned Hyatt globalist member, I was greeted with joy, welcomed, and upgraded to a standard suite overlooking the ocean and the XinHai square. Spectacular views of the ocean and the nightly bridge light show make my stay much more memorable! A shout out to the manager Mary’s in the Grand Club and the Grand Club team, they are one of the friendliest and professional grand club teams I have ever encountered. The location is beautiful and has easy access to a taxi ride to the town. Breakfast has a great variety and rotates every single day. If you go on a family trip or business trip in Dalian, Grand Hyatt Dalian would make your trip nothing but Awesome!!

Best view ever, I always go business trip, maybe 30% of my time is on the business trip. Dalian grand Hyatt has the best view of all hotels.

Kary and Shally from the Grand Club provided exceptional service! They were both incredibly kind, polite, and carried themselves with a level of sophistication that truly stood out. Without a doubt, they are among the best I’ve encountered in any Grand Club I’ve visited.

This is one of the best hotels in Dalian. The grand view is unbeatable. The grand suite has two bathrooms that make family travel much easier. The lounge is beautiful. More important the staff are the best. Mary Liu and other staff are always helpful. Mary takes care all the needs we requested with some extra. I am very grateful. I was in similar room last year and again this year. Everything is outstanding for both stays. The room is very clean, comfortable, located at the primium location. Highly recommended!

It’s a nice hotel with great staff (most of them) and good location. The room was clean and tidy, the breakfast was great. I saw many younger people staying at the hotel that makes the hotel more energetic. There were beautiful coastline and a huge square down the hotel, where you can take a walk or jogging if weather permits. The overall service and food in the e hotel were excellent!

Best location, close to everything. And all staff are very friendly and helpful. Hotel room have great view specially at night when the bridge light up.

I am very satisfied with Grand Hyatt Dalian, from check-in to subsequent room cleaning, and the hotel's service for global list member is excellent. The room scenery and restaurant food are also great, and I will continue to choose this hotel in the future.

We are definitely coming back. I FaceTimed with my daughter and she said she wanted to come with me next time to Dalian. She is a teenager who stopped wanting to travel with her mom. So, that means whatever she saw on FaceTime really impressed her!

The hotel was full and business on summer season. Almost full when I stayed. Breakfast was crowded and not organized. Nice rooms but no service. Don’t expect good treat. And did not get special treat as a globalist member

I have stayed in this hotel for a few times over the past 10 years. The hotel needs some work done on the interior. The carpet in the room has stains. A renovation is desperately needed to keep 5-star hotel status. Outside of the hotel is very dirty with trash everywhere. I wanted to talk a walk by the ocean in the morning. Had to turn around and go back right away.

It is Dalian where everything is cheaper than National average. However, the price of this property is way above the average grand Hyatt. Breakfast is not included. The pool is terrible. It is nice to have a bidet in the room, however unfortunately not working. Elevator system is interesting that you have to switch multiple times if you want to go to room, gym, or bar. Most importantly, the address on the Hyatt official APP is incorrect that misled me. Otherwise I’d go for the Marriott castles for sure.