Grand Hyatt Chengdu
Our team is multilingual and proficient in Chinese, English, and other languages.
Yes, power plug adapters are available for borrowing at our Guest Service Center. Please let us know your device requirements. Chengdu operates on a 220V, 50Hz electrical system with socket types A, C, and I. We recommend bringing appropriate converters for your devices.
Certainly. We are happy to receive parcels on your behalf prior to check-in. Please ensure the package is clearly marked with your reservation name and arrival date. Mailing address: Grand Hyatt Chengdu, No.8 South Chunxi Road, Jinjiang District, Chengdu 610021, P.R.C. Tel: 028 6666 1234.
Yes, complimentary Wi-Fi is provided in all guestrooms and public areas. In-room access requires verification of registered guest information.
Absolutely. Please contact the Guest Service Center to set your preferred wake-up time.
Yes, our Concierge Team is delighted to assist with dining, sightseeing, and transportation suggestions.
Yes, we offer daily laundry and dry-cleaning services. A laundry list is provided in your wardrobe; simply complete it and contact our Guest Service Center or 028-66661234 to arrange pickup.
We regret to inform you that professional babysitting or childcare services are not available.
Yes, a variety of vegetarian and gluten-free dishes are available. Please ask our staff for recommendations or menu highlights.
Our hotel features seven distinctive restaurants and bars, offering a fusion of global cuisines. Please share your preferences, and we will do our utmost to accommodate them.
Outside food delivery is welcome. For self-pickup, a designated delivery locker is located to the left of the main entrance on the 1st floor. Alternatively, you may ask the delivery driver to hand the order over to our hotel robot, which will deliver it directly to your room.
Yes, we offer 24-hour in-room dining. You may conveniently place your order via the QR code provided in your room.
Yes, complimentary baby cribs and chargeable extra beds are available upon request. The extra bed is priced at RMB 350 net per person per night. Please note that extra beds can only be accommodated in Grand King Rooms, not in Grand Twin Rooms. Extra bed dimensions: 0.9m × 1.8m.
Select guestrooms are equipped with sofa beds measuring 0.7m × 2.6m.
Yes, all guestrooms and public areas are strictly non-smoking. Designated outdoor smoking areas are available on the 15th floor.
Room views vary by category and availability at check-in. While we cannot guarantee a particular view, we welcome you to share your preference and will do our best to accommodate it.
Yes, every guestroom features a bathtub, and the bathroom is equipped with a rain shower.
Certainly. Please let us know your preference for a quiet room at the time of booking. Our property meets high soundproofing standards. Earplugs are also available upon request.
Yes, guests may enjoy our indoor heated pool located on the 13th floor. The pool is maintained at approximately 26°C, with a adjacent whirlpool at around 40°C. Operating hours are from 07:00 to 22:00.
Yes, our fitness center on the 13th floor is accessible to in-house guests 24 hours a day, free of charge.
Yes, printing, scanning, and computer services are available at the Front Desk on the 15th floor.
Yes, spa treatments are available at our Spa Center located on the 13th floor, operated by a professional third-party partner.
Yes, we offer fully equipped meeting rooms suitable for various events and gatherings.
The hotel is approximately 19.4 km from Chengdu Shuangliu International Airport (about 30 minutes by car) and 63 km from Tianfu International Airport (about 1 hour 20 minutes by car).
We do not offer a complimentary airport shuttle. For private car arrangements, please contact our Concierge at 028-6666 1234 for rates and reservations. Please note that at least one day's advance notice is required.
The hotel is approximately 20 minutes by car from both Chengdu East Railway Station and Chengdu North Railway Station. Distances: Chengdu South Station ~5.3 km, Chengdu East Station ~6.8 km, Chengdu West Station ~10 km.
Buses, taxis, and the metro are easily accessible right outside the hotel. Chunxi Road Metro Station is just a short walk away.
You may take the metro, bus, or taxi. Chunxi Road Metro Station, Taikoo Li, and IFS are all within a few minutes' walk.
Yes, we can arrange car rentals or limousine bookings through our trusted partners.
Certainly. Printed maps and insider recommendations are available at our Concierge Desk.
Many top attractions such as Wenshu Monastery, Kuanzhai Alley, Wuhou Shrine, Jinli Ancient Street, Jinsha Site Museum, Sichuan Museum, and the Giant Panda Breeding Base are conveniently accessible by taxi or metro.
Yes, numerous shopping and dining options are within walking distance, including Chicony Plaza (less than 100 meters), IFS (approx. 500 meters), and Taikoo Li (approx. 600 meters).
Yes, on-site parking is available. In-house guests enjoy complimentary parking; please collect a parking voucher from the Concierge upon checkout.
We regret to inform you that valet parking is currently not available.
Yes, EV charging stations are available in our parking garage. Vehicles with GB/T charging interfaces are welcome to use the service.
Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.
Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy.
Due to local mapping regulations, Google Maps may display inaccurate or offset locations. We recommend using Baidu Maps or Amap for precise navigation.
Some international platforms may list the hotel under translated or alternative names. For accuracy, please refer to our official name and address.
Yes, connecting rooms are available. For groups of three, we recommend considering our Grand Executive Suite, Grand Suite (King), or connecting room options.
Yes, we offer child-friendly meals and can provide smaller portions upon request. Children aged 6 to 12 enjoy a 50% discount on the adult breakfast rate.
We would be honored to host your celebration. Our event spaces and experienced planning team are at your service.
Our team provides comprehensive event coordination, from venue setup to vendor recommendations.
Yes, we provide audiovisual equipment including projectors, microphones, and screens. Please inform us of your specific requirements.
Yes, we offer in-house catering and can customize menus for various occasions. Please contact our events team directly.
We regret to inform you that pets are not permitted at the hotel. Thank you for your understanding.
Yes, our property is designed with accessibility in mind, featuring ramps, elevators, and facilities that meet applicable standards.
Yes, we offer accessible guestrooms with wider doorways, grab bars, and other supportive features.
Yes, we offer rooms with walk-in showers and layouts designed for ease of mobility.
We regret to inform you that accessible parking spaces are not currently available.
Only guide dogs are permitted at the hotel, and they are welcome at no additional charge.
Please present a valid photo ID upon check-in.
Yes, guests must be at least 18 years old. For minors under 18, a Minor Registration Form must be completed, and guardian confirmation is required before check-in, in compliance with local regulations.
Yes, luggage storage is available free of charge at our Concierge Desk on the 1st floor.
Please inform us in advance if you plan to arrive after midnight. Our Front Desk operates 24 hours, and you will still be able to check in.
Early check-in may be arranged upon request, subject to availability.
Yes, late checkout may be requested subject to availability. Standard checkout time is 12:00 noon. Please contact our Guest Service Center at 028-6666 1234, and we will do our best to accommodate your request based on the day's occupancy.
Yes, express checkout is available.
In compliance with local regulations, our hotel is 100% smoke-free. Smoking is prohibited in all guestrooms and public areas, with designated outdoor smoking areas on the 15th floor.
For guest safety and dining comfort, we kindly request that you refrain from wearing slippers in our dining areas, especially during breakfast hours.