Hotel Experience & General Information

What makes this hotel unique compared to other properties in the area?

How does the hotel reflect the local culture or history?

What types of travelers is this hotel best suited for (families, couples, business, solo)?

What are the check-in and checkout times, and are early check-ins or late checkouts available?

What is included in the daily resort or destination fee (if applicable)?

Can I store my luggage before or after I checkout?

Can I send a package to the hotel?

Rooms & Amenities

What is the difference between the room categories (standard, suite, premium, etc.)?

Do rooms include workspaces or business-friendly features (Wi-Fi speed, desk, outlets)?

Are there hypoallergenic bedding or pillow options available?

Is daily housekeeping provided and can it be customized?

What accessibility features are available in guest rooms and public areas?

Does my room have a minifridge?

Do you have room service?

Are rollaway beds available?

Is there housekeeping service?

Parking, Travel & Transportation

What is the closest airport or major transit hub to the hotel?

Does the hotel provide shuttle or transfer services?

What are the recommended local transportation options (rideshare, taxi, public transit)?

Is the hotel within walking distance of key attractions or business centers?

Are rental cars or bicycles available through the hotel or nearby partners?

Is there valet parking?

Are there EV chargers?

Hotel Facilities

Does the hotel have a spa?

Do I need to make a reservation for the on-site restaurant or can I walk in?

Is the pool open all year?

WiFi & Digital

What type of Wi-Fi is provided and is there an option for high-speed internet?

Are smart TVs or streaming services available in guest rooms?

Does the hotel offer mobile check-in, digital key or app-based services?

Families & Groups

Does the hotel offer connecting rooms or family suites?

What amenities are available for children (cribs, high chairs, kids menus, activities)?

Does the hotel accommodate large groups, weddings or events?

Pets

Is the hotel pet-friendly. If so, what is included in the pet policy (size limits, fees, amenities)?

Can I bring my dog to the hotel?

Accessibility

What accessible features are available on-site?

Are service animals welcome, and what documentation is required (if any)?

Booking & Policies

What is the hotel’s cancellation or change policy?

Does the hotel offer loyalty program benefits or membership perks?

Are special rates available for corporate travelers, groups or extended stays?

Is early check-in available?

FAQs

Grand Hyatt Cancun Beach Resort