FAQs

Check-in begins at 3:00 p.m., and check-out is until 12:00 m. Early check-in and late check-out may be arranged based on availability and with an additional charge.

Grand Hyatt Bogotá is a 100% non-smoking property. Designated outdoor smoking areas are available

Yes, subject to availability. From 10:00 a.m., an additional fee of 50% of the daily rate may apply

Yes, complimentary luggage storage is available for guests.

Yes, gift vouchers are available and must be purchased directly at the hotel.

The hotel accepts major credit cards and cash payments up to COP 3,000,000.

Phone: +57 601 654 1234
Whatsapp: +57 322 6823601
Email: bogota.grand@hyatt.com

Guests may enjoy multiple dining experiences:

• Capitalino Restaurant: Breakfast 6:00 a.m. – 10:30 a.m.; Lunch (Mon–Fri) 12:00 m. – 3:00 p.m.; Brunch (Sat–Sun) 12:00 m. – 4:00 p.m.; Dinner daily 6:00 p.m. – 10:30 p.m.
• Ushin Japanese & Grill Restaurant: Daily from 12:00 m. to 11:30 p.m.
• Ilustre Bar: Mon–Sat 12:00 m. – 12:00 a.m.; Sun 12:00 m. – 10:30 p.m.
• Room Service: Available 24/7.

Yes, the concierge team is available to assist with dining reservations, tours, and local recommendations.

Yes, the hotel is located near Bogotá’s main business districts and cultural attractions, approximately 1.1 km from major points of interest.

Yes, rooms offer panoramic city or mountain views depending on the selected category.

Yes, cribs and extra beds are available upon request and subject to availability.

Yes, all rooms feature individual air conditioning and climate control.

Rooms include a flat-screen TV, minibar, coffee and tea station, in-room safe, and work desk.

Yes, private airport transportation can be arranged upon request. Fees apply and vary depending on the type of vehicle. Please contact the hotel directly to coordinate your transfer.

Yes, Grand Hyatt Bogotá offers on-site covered parking. Parking is included for registered hotel guests.

The hotel is located approximately 7.5 km from El Dorado International Airport.

Yes, concierge services are available to arrange private transportation within Bogotá.

Yes, the hotel features an elegant indoor swimming pool, available daily from 6:00 a.m. to 8:00 p.m.

Yes, is the largest urban spa in Latin America, covering a total of 3.200 square meters.

Yes, the hotel features more than 2.857 square meters of meeting and event space, including ballrooms and breakout rooms, ideal for corporate and social events.

Yes, professional laundry and dry-cleaning services are available for an additional charge.

Yes, 200 square meters a fully equipped fitness center is available 24/7.

Access is reserved exclusively for guests, members, and spa clients.

Yes, complimentary high-speed Wi-Fi is available throughout the hotel.

Absolutely. The hotel welcomes families and offers spacious rooms and services designed for guests of all ages.

Yes, well-behaved pets are welcome. Fees apply depending on size and weight, ranging from USD 100 to USD 150 for the first 7 nights, with the same fee applied for nights 8 to 30.

Yes, accessible rooms with mobility-friendly layouts and roll-in showers are available upon request.

Breakfast inclusion depends on your reservation plan. When included, breakfast is served daily at Capitalino Restaurant from 6:00 a.m. to 10:30 a.m., offering an extensive buffet with local and international options.

Yes, room service is available 24 hours a day.