Hotel Policies

A destination fee (subject to sales tax) is applied to each night of your stay in order to provide the following services and amenities, which enhance your experience. Please contact the hotel directly for more information.

$25 – January to April 2023

$35 – May to September 2023

$25 – October to December  2023

• 2 In room waters
• Volta Vehicle charging station
• Tennis Racquet & Balls *subject to seasonality*
• Daily S'mores Experience
• Unlimited Local Calls 
• 15% Discount in Market  (select retail items)
• 20% Discount in Spa
• 10% Discount at Tra Tea 
• 10% Discount on Lakefront Cabanas *subject to seasonality*
• 5% Discount on Kayaks/Paddleboards *discount is subject to adjustment pending seasonality*
• 5% Discount on Seaplane Tours *discount is subject to adjustment pending seasonality*
• Complimentary Wellness Classes
• 10% Discount on Seattle Chocolate Factory Tour Tickets
• 24% Discount on Museum of Flight General Tickets
• PNW seasonal beer and wine pour, daily
• Premium Wi-Fi

Cleanliness & Safety Commitment

 

The safety and wellbeing of our guests and colleagues is always a top priority. Hyatt’s Global Care & Cleanliness Commitment enhances its operational guidance and resources around colleague and guest safety and peace of mind.  The multi-layered commitment will build on Hyatt’s existing rigorous protocols and include:

A certification process by the Global Biorisk Advisory Council (GBAC) at all hotels around the world;

Colleague training and support resources

 A cross-functional working group of medical experts and industry professionals that will offer input and recommendations across various aspects of the hotel experience.

More information on Hyatt’s commitment can be found here: www.hyatt.com/info/global-care-and-cleanliness-commitment.

 

Customer Service Experiences

Lobby sanitation stations

Folio provided via email

Key drop for used guest keys

Ability to checkout on the guest room TV or World of Hyatt app

 

Social Spaces

For use of the business center, guests can checkout a sanitized keyboard and mouse from the front desk to operate computers

Sanitation stations throughout social spaces

Increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces

 

Activities and Services

Fitness Center

Sanitation stations for guest use

Additional fitness options are available. Please contact the front desk to request running maps, yoga mats, resistance bands and free weights for delivery to their guest room.

Pool

Is available for registered guests. Hours are 6 a.m. to 10 p.m.

A valid credit card with a microchip is required at check-in. There is a $50 per night authorization for incidental charges. Incidental charges include, but are not limited to, parking, food and beverage charges. Any unused authorization is fully released within 7-10 business days after check-out, based on your banking institution.

To ensure a tranquil and enjoyable stay for all guests here at the lake, we strongly enforce the following hotel policies. Thank you in advance for your cooperation!

 

Occupancy

Per state regulations, no more than 5 people can be in a guestroom.

 

Tranquility

Quiet hours are from 9pm-6am. Disruption may result in eviction of all non-registered guests from the room and eviction of registered guests if noise persists.

 

Smoke & Drug Free

Our hotel is a smoke and drug-free facility. Should we find any evidence of this there will be a minimum of $250 charged to your room.

 

Cleaning and Damages

Excessive cleaning needs that result in a delay for the next guests enjoyment of this suite, will result in a minimum of $250 charged to your room. Guests are responsible for any damages made in the guest rooms and suites.