Hotel Policies

We are committed to providing safe and clean environments and upholding the highest standards of cleanliness for our guests and colleagues.

 

Guests are required to wear protective face coverings over their mouth and nose and please practice physical distancing (6ft) in all public areas.

 

Customer Service Experiences

Social distancing indicators with floor decals for queues and interactions

Plexiglas shield for interactions at the front desk

Agents utilize every other workstation

Lobby sanitation stations

Folio provided via email

Wireless credit card reader moved to guest side and is sanitized after each use

Key drop for used guest keys

Ability to checkout on the guest room TV or World of Hyatt app

Masks and gloves are required for all colleagues

 

Social Spaces

Social distancing indicators on elevator floors with floor limitation technology

Public seating areas arranged for proper social distancing

For use of the business center, guests can checkout a sanitized keyboard and mouse from the front desk to operate computers

Sanitation stations throughout social spaces

Hourly public area restroom and elevator sanitation

Social distancing indicators with floor decals

 

In Room Experience

Enhanced pre-arrival guest room sanitation

Eliminate stay over service. Hotel colleagues will only enter rooms after guest departure to clean and sanitize

Items and guest room supplies available via guest request.  When applicable, contact free delivery will be provided

Sanitation station on each guest room floor

Removal of high touch items; drinking glasses, pens, reading material

In room collateral for viewing on hotel television including digital hygiene tips

Market delivery available to guest room in eco-friendly disposable packaging

Cleaning tools sanitized, cleaned and replaced when being used from room to room

 

Activities and Services

Fitness Center - Available by appointment

Equipment signage for social distancing with every other machine turned on and available for use

Sanitation stations for guest use

Any guest choosing to not use the fitness center can contact the front desk to request running maps, yoga mats, resistance bands and free weights for delivery to their guest room.

Pool - Available by appointment

Pool seating arranged to allow social separation between every family or couple

Hot tub seating decals to promote social distancing

The Spa at the Lake

Full treatment room sanitation after each service

Advanced reservation required; no walk-ins

Each treatment room is equipped with a sanitation station and sink basin

Therapist to wash hands in the treatment room with the guest present before the start of the service

Product used during treatment will be pre-proportioned to avoid using large format product in the room during each treatment

Testers removed from retail space. Therapist will provide product for guest to sample, upon request

Therapist will change their uniform after each treatment

Masks are required for all colleagues

Waters Table

Locally Sourced, Carefully Served philosophy to support local businesses

Restaurant and bar floor plan arranged to create appropriate social distancing between guests

Mobile menu available via guests cell phone or tablet. Disposable menus available for non-mobile use.

Tables and chairs sanitized between each guest

Silverware individually wrapped with linen

Elimination of buffets and cocktail garnishes

Remove condiments and centerpieces from tables

Plates delivered to guests with covers

Extend mobile app delivery services to allow dine at home option

Masks required for all colleagues. Gloves for colleagues handling food

Dock and Drink

Casual dining experience

Plexiglas shield at order counter

Floor plan arranged to create appropriate social distancing between guests.

Removal of bar top seating to avoid congregating

Mobile menu available via guest cell phone or tablet. Disposable menu available for non-mobile use

Tables and chairs sanitized between each guest. Red and green table sanitation indicators due to self seating nature of the venue

Silverware individually wrapped with linen

Food delivered to guest with covers

Masks and gloves required for all colleagues

The Market

To-go dining option to promote social distancing

Plexiglas shield at order counter

Wireless credit card reader moved to guest side and is sanitized after each use

Social distancing indicators with floor decals for queues and interactions

Mobile menu available via cell phone or tablet. Disposable menus available for non-mobile use

Tables and chairs sanitized between each guest. Red and green table sanitation indicators due to self seating nature of venue

Eco-friendly disposable to-go containers and silverware and individually packaged condiments

Masks and gloves required for all colleagues

Event Services

Arranged floor plans depending on group set to adhere to social distancing

Sanitation station at the entry to every event space and high touch areas

Contactless thermometers available for group attendees

Regimented cleaning routines

Floor decals or stanchions for queue areas

Masks and gloves required for all colleagues

Encouraged plated selections to support sanitation

Removal of preset salads and desserts

Beverage stations and snack breaks will be serviced by an attendant

Suggest bottle beverages for wine and beer at bars

Limited contact payment options for cash bars

Plates delivered to guest with covers

Virtual site inspections with on-site sales managers

Virtual Streaming of ballroom events to guest rooms or off-site locations

Reception style offerings will be individually packaged and served by an attendant

Event Concierge app offered to on-site contact to safely communicate to hotel colleagues

To ensure a tranquil and enjoyable stay for all guests here at the lake, we strongly enforce the following hotel policies. Thank you in advance for your cooperation!

Occupancy

Per state regulations, no more than 5 people can be in a guestroom.

 

Tranquility

Quiet hours are from 9pm-6am. Disruption may result in eviction of all non-registered guests from the room and eviction of registered guests if noise persists.

 

Smoke & Drug Free

Our hotel is a smoke and drug-free facility. Should we find any evidence of this there will be a minimum of $250 charged to your room.

 

Cleaning and Damages

Excessive cleaning needs that result in a delay for the next guests enjoyment of this suite, will result in a minimum of $250 charged to your room. Guests are responsible for any damages made in the guest rooms and suites.