Hotel Policies
Destination Fee
A destination fee (subject to sales tax) is applied to each night of your stay in order to provide the following services and amenities, which enhance your experience. Please contact the hotel directly for more information.
$25 – January to April 2023
$35 – May to September 2023
$25 – October to December 2023
- 2 In room waters
- Volta Vehicle charging station
- Tennis Racquet & Balls *subject to seasonality*
- Daily S'mores Experience
- Unlimited Local Calls
- 15% Discount in Market (select retail items)
- 20% Discount in Spa
- 10% Discount at Tra Tea
- 10% Discount on Lakefront Cabanas *subject to seasonality*
- 5% Discount on Kayaks/Paddleboards *discount is subject to adjustment pending seasonality*
- 5% Discount on Seaplane Tours *discount is subject to adjustment pending seasonality*
- Complimentary Wellness Classes
- 10% Discount on Seattle Chocolate Factory Tour Tickets
- 24% Discount on Museum of Flight General Tickets
- PNW seasonal beer and wine pour, daily
- Premium Wi-Fi
Cleanliness & Safety Commitment
Cleanliness & Safety Commitment
The safety and wellbeing of our guests and colleagues is always a top priority. Hyatt’s Global Care & Cleanliness Commitment enhances its operational guidance and resources around colleague and guest safety and peace of mind. The multi-layered commitment will build on Hyatt’s existing rigorous protocols and include:
A certification process by the Global Biorisk Advisory Council (GBAC) at all hotels around the world;
Colleague training and support resources
A cross-functional working group of medical experts and industry professionals that will offer input and recommendations across various aspects of the hotel experience.
More information on Hyatt’s commitment can be found here: www.hyatt.com/info/global-care-and-cleanliness-commitment.
Customer Service Experiences
Lobby sanitation stations
Folio provided via email
Wireless credit card reader moved to guest side and is sanitized after each use
Key drop for used guest keys
Ability to checkout on the guest room TV or World of Hyatt app
Social Spaces
For use of the business center, guests can checkout a sanitized keyboard and mouse from the front desk to operate computers
Sanitation stations throughout social spaces
Increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces
In Room Experience
Enhanced pre-arrival guest room sanitation
Stay over service upon request
Items and guest room supplies available via guest request. When applicable, contact free delivery will be provided
Sanitation station on each guest room floor
Removal of high touch items; drinking glasses, pens, reading material
In room collateral for viewing on hotel television including digital hygiene tips
Market delivery available to guest room in eco-friendly disposable packaging
Cleaning tools sanitized, cleaned and replaced when being used from room to room
Activities and Services
Fitness Center
Sanitation stations for guest use
Additional fitness options are available. Please contact the front desk to request running maps, yoga mats, resistance bands and free weights for delivery to their guest room.
Pool
Pool seating arranged to allow social separation between every family or couple
The Spa at the Lake
Full treatment room sanitation after each service
Advanced reservation required; no walk-ins
Each treatment room is equipped with a sanitation station and sink basin
Therapist to wash hands in the treatment room with the guest present before the start of the service
Product used during treatment will be pre-proportioned to avoid using large format product in the room during each treatment
Testers removed from retail space. Therapist will provide product for guest to sample, upon request
Waters Table
Indoor and Patio Dining
Locally Sourced, Carefully Served philosophy to support local businesses
Mobile menu available via guests cell phone or tablet. Disposable menus available for non-mobile use.
Tables and chairs sanitized between each guest
Silverware individually wrapped with linen
Elimination of buffets
To-go dining option available
Dock and Drink
Seasonal Outdoor Dining
Casual dining experience
Floor plan arranged to create appropriate social distancing between guests.
QR codes available via guest cell phone or tablet for ordering
Tables and chairs sanitized between each guest.
The Market
To-go dining option available
Wireless credit card reader moved to guest side and is sanitized after each use
Mobile menu available via cell phone or tablet
Tables and chairs sanitized between each guest.
Eco-friendly disposable to-go containers and silverware and individually packaged condiments
Event Services
Arranged floor plans depending on group preference
Sanitation station at the entry to every event space and high touch areas
Contactless thermometers available for group attendees
Regimented cleaning routines
Floor decals or stanchions can be arranged for queue areas
Beverage stations and snack breaks may be serviced by an attendant
Suggest bottle beverages for wine and beer at bars
Limited contact payment options for cash bars
Virtual site inspections with on-site sales managers
Virtual Streaming of ballroom events to guest rooms or off-site locations
Event Concierge app offered to on-site contact to safely communicate to hotel colleagues
Check-In Policy
Guest Room and Suite Policy
To ensure a tranquil and enjoyable stay for all guests here at the lake, we strongly enforce the following hotel policies. Thank you in advance for your cooperation!
Occupancy
Per state regulations, no more than 5 people can be in a guestroom.
Tranquility
Quiet hours are from 9pm-6am. Disruption may result in eviction of all non-registered guests from the room and eviction of registered guests if noise persists.
Smoke & Drug Free
Our hotel is a smoke and drug-free facility. Should we find any evidence of this there will be a minimum of $250 charged to your room.
Cleaning and Damages
Excessive cleaning needs that result in a delay for the next guests enjoyment of this suite, will result in a minimum of $250 charged to your room. Guests are responsible for any damages made in the guest rooms and suites.
Pet Policy
Enjoy your stay at Hyatt Regency Lake Washington at Seattle's Southport with your favorite canine companion in tow.
Fees
For stays up to six nights, a $150 fee will be administered.
Weight Limited
We only allow one dog weighing 40 pounds or less per room.
Firearm Policy
Photography & Videography Policy
We encourage our guests to take personal video or still photographs while enjoying your visit for non-commercial purpose.
To ensure enjoyment of all our guests, a written permission from the Hotel is required to utilize our hotel property (indoor/outdoor) for professional portrait photography or videography purposes, including but not limited to Wedding, Engagement, Class, Family and Individual Portraits, Advertising Photography, and Model/Fashion shoots, etc.
Kindly note that unauthorized professional photographers/videographers who are not guests of the hotel will be asked to leave the hotel property immediately.
For any photo shoot or filming request, please contact our Sales & Marketing Team at 425-207-2279 or SEARL.RFP@hyatt.com. Thank you.