Hotel Policies

Cleanliness & Safety Commitment

 

The safety and wellbeing of our guests and colleagues is always a top priority. Hyatt’s Global Care & Cleanliness Commitment enhances its operational guidance and resources around colleague and guest safety and peace of mind.  The multi-layered commitment will build on Hyatt’s existing rigorous protocols and include:

A certification process by the Global Biorisk Advisory Council (GBAC) at all hotels around the world;

Colleague training and support resources

 A cross-functional working group of medical experts and industry professionals that will offer input and recommendations across various aspects of the hotel experience.

More information on Hyatt’s commitment can be found here: www.hyatt.com/info/global-care-and-cleanliness-commitment.

 

Face coverings are optional for fully vaccinated guests.

Face coverings over mouth and nose are required for unvaccinated guests.

Please practice physical distancing (6ft) in all public areas.

 

Customer Service Experiences

Social distancing indicators with floor decals for queues and interactions

Lobby sanitation stations

Folio provided via email

Wireless credit card reader moved to guest side and is sanitized after each use

Key drop for used guest keys

Ability to checkout on the guest room TV or World of Hyatt app

 

Social Spaces

Social distancing indicators on elevator floors with floor limitation technology

Public seating areas arranged for proper social distancing

For use of the business center, guests can checkout a sanitized keyboard and mouse from the front desk to operate computers

Sanitation stations throughout social spaces

Increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces

 

In Room Experience

Enhanced pre-arrival guest room sanitation

Stay over service upon request

Items and guest room supplies available via guest request.  When applicable, contact free delivery will be provided

Sanitation station on each guest room floor

Removal of high touch items; drinking glasses, pens, reading material

In room collateral for viewing on hotel television including digital hygiene tips

Market delivery available to guest room in eco-friendly disposable packaging

Cleaning tools sanitized, cleaned and replaced when being used from room to room

 

Activities and Services

Fitness Center

Equipment signage for social distancing with every other machine turned on and available for use

Sanitation stations for guest use

Additional fitness options are available. Please contact the front desk to request running maps, yoga mats, resistance bands and free weights for delivery to their guest room.

Pool

Pool seating arranged to allow social separation between every family or couple

Hot tub seating decals to promote social distancing

 

The Spa at the Lake

Full treatment room sanitation after each service

Advanced reservation required; no walk-ins

Each treatment room is equipped with a sanitation station and sink basin

Therapist to wash hands in the treatment room with the guest present before the start of the service

Product used during treatment will be pre-proportioned to avoid using large format product in the room during each treatment

Testers removed from retail space. Therapist will provide product for guest to sample, upon request

Therapist will change their uniform after each treatment

 

Waters Table

Indoor and Patio Dining

Locally Sourced, Carefully Served philosophy to support local businesses

Restaurant and bar floor plan arranged to create appropriate social distancing between guests

Mobile menu available via guests cell phone or tablet. Disposable menus available for non-mobile use.

Tables and chairs sanitized between each guest

Silverware individually wrapped with linen

Elimination of buffets and cocktail garnishes

Remove condiments and centerpieces from tables

Extend mobile app delivery services to allow dine at home option

 

Dock and Drink

Outdoor Dining

Casual dining experience

Floor plan arranged to create appropriate social distancing between guests.

QR codes available via guest cell phone or tablet for ordering

 Tables and chairs sanitized between each guest.

 

The Market

To-go dining option available

Wireless credit card reader moved to guest side and is sanitized after each use

Mobile menu available via cell phone or tablet

Tables and chairs sanitized between each guest. Red and green table sanitation indicators due to self seating nature of venue

Eco-friendly disposable to-go containers and silverware and individually packaged condiments

 

Event Services

Arranged floor plans depending on group preference

Sanitation station at the entry to every event space and high touch areas

Contactless thermometers available for group attendees

Regimented cleaning routines

Floor decals or stanchions can be arranged for queue areas

Beverage stations and snack breaks may be serviced by an attendant

Suggest bottle beverages for wine and beer at bars

Limited contact payment options for cash bars

Virtual site inspections with on-site sales managers

Virtual Streaming of ballroom events to guest rooms or off-site locations

Event Concierge app offered to on-site contact to safely communicate to hotel colleagues

To ensure a tranquil and enjoyable stay for all guests here at the lake, we strongly enforce the following hotel policies. Thank you in advance for your cooperation!

Occupancy

Per state regulations, no more than 5 people can be in a guestroom.

 

Tranquility

Quiet hours are from 9pm-6am. Disruption may result in eviction of all non-registered guests from the room and eviction of registered guests if noise persists.

 

Smoke & Drug Free

Our hotel is a smoke and drug-free facility. Should we find any evidence of this there will be a minimum of $250 charged to your room.

 

Cleaning and Damages

Excessive cleaning needs that result in a delay for the next guests enjoyment of this suite, will result in a minimum of $250 charged to your room. Guests are responsible for any damages made in the guest rooms and suites.