News + Events

We are committed to providing safe and clean environments and upholding the highest standards of cleanliness for our guests and colleagues.

Customer Service Experiences

• Social distancing indicators with floor decals for queues and interactions
• Plexiglas shield for interactions at the front desk
• Agents utilize every other workstation
• Lobby sanitation stations
• Folio provided via email
• Wireless credit card reader moved to guest side and is sanitized after each use
• Key drop for used guest keys
• Ability to checkout on the guest room TV or World of Hyatt app
• Masks and gloves are required for all colleagues

Social Spaces

• Social distancing indicators on elevator floors with floor limitation technology
• Public seating areas arranged for proper social distancing
• For use of the business center, guests can checkout a sanitized keyboard and mouse from the front desk to operate computers
• Sanitation stations throughout social spaces
• Hourly public area restroom and elevator sanitation
• Social distancing indicators with floor decals

In Room Experience

• Enhanced pre-arrival guest room sanitation
• Eliminate stay over service. Hotel colleagues will only enter rooms after guest departure to clean and sanitize
• Items and guest room supplies available via guest request.  When applicable, contact free delivery will be provided
• Sanitation station on each guest room floor
• Removal of high touch items; drinking glasses, pens, reading material
• In room collateral for viewing on hotel television including digital hygiene tips
• Market delivery available to guest room in eco-friendly disposable packaging
• Cleaning tools sanitized, cleaned and replaced when being used from room to room

Activities and Services

Reopening Soon - Fitness Center

• Equipment signage for social distancing with every other machine turned on and available for use
• Sanitation stations for guest use
• Any guest choosing to not use the fitness center can contact the front desk to request running maps, yoga mats, resistance bands and free weights for delivery to their guest room.

Reopening Soon - Pool

• Pool seating arranged to allow social separation between every family or couple
• Hot tub seating decals to promote social distancing

The Spa at the Lake

• Full treatment room sanitation after each service
• Advanced reservation required; no walk-ins
• Each treatment room is equipped with a sanitation station and sink basin
• Therapist to wash hands in the treatment room with the guest present before the start of the service
• Product used during treatment will be pre-proportioned to avoid using large format product in the room during each treatment
• Testers removed from retail space. Therapist will provide product for guest to sample, upon request
• Therapist will change their uniform after each treatment
• Masks are required for all colleagues

Waters Table

• Locally Sourced, Carefully Served philosophy to support local businesses
• Restaurant and bar floor plan arranged to create appropriate social distancing between guests
• Mobile menu available via guests cell phone or tablet. Disposable menus available for non-mobile use
• Tables and chairs sanitized between each guest
• Silverware individually wrapped with linen
• Elimination of buffets and cocktail garnishes
• Remove condiments and centerpieces from tables
• Plates delivered to guests with covers
• Extend mobile app delivery services to allow dine at home option
• Masks required for all colleagues. Gloves for colleagues handling food

Dock + Anchor Beer Garden

• Fast Casual dining experience
• Plexiglas shield at order counter
• Floor plan arranged to create appropriate social distancing between guests.
• Removal of bar top seating to avoid congregating
• Mobile menu available via guest cell phone or tablet. Disposable menu available for non-mobile use
• Tables and chairs sanitized between each guest. Red and green table sanitation indicators due to self seating nature of the venue
• Eco-friendly disposable silverware and individually packaged condiments
• Food delivered to guest with covers
• Masks and gloves required for all colleagues

The Market

• To-go dining option to promote social distancing
• Plexiglas shield at order counter
• Wireless credit card reader moved to guest side and is sanitized after each use
• Social distancing indicators with floor decals for queues and interactions
• Mobile menu available via cell phone or tablet. Disposable menus available for non-mobile use
• Tables and chairs sanitized between each guest. Red and green table sanitation indicators due to self seating nature of venue
• Eco-friendly disposable to-go containers and silverware and individually packaged condiments
• Masks and gloves required for all colleagues

Event Services

• Arranged floor plans depending on group set to adhere to social distancing
• Sanitation station at the entry to every event space and high touch areas
• Contactless thermometers available for group attendees
• Regimented cleaning routines
• Floor decals or stanchions for queue areas
• Masks and gloves required for all colleagues
• Encouraged plated selections to support sanitation
• Removal of preset salads and desserts
• Beverage stations and snack breaks will be serviced by an attendant
• Suggest bottle beverages for wine and beer at bars
• Limited contact payment options for cash bars
• Plates delivered to guest with covers
• Virtual site inspections with on-site sales managers
• Virtual Streaming of ballroom events to guest rooms or off-site locations
• Reception style offerings will be individually packaged and served by an attendant
• Event Concierge app offered to on-site contact to safely communicate to hotel colleagues