Hotel Policies

elaia Spa

All guests must provide proof of Vaccination or a negative test within 72 hours

Check-in Time

Check-In from 4:00 PM – Midnight

Lake Check-In subject to availability

Express Check-In

Minimum Check-In age - 21

Check-out Time

Check-Out before Noon

Express check-out

Pet Policy

We are happy to welcome your traveling canine companions

To participate in the pet program:

Your dog will receive a welcome letter, an amenity that includes a bed, food, water bowls and a welcome biscuit. For added convenience, our team will be on-hand to provide information on nearby walking routes, pet shops, groomers, vets, and local pet friendly establishments.


Fees & Conditions (no fee for service animals)

$50.00 fee for the entire stay

Reservations for dogs must be made at least 3 days prior to arrival

Dogs must weigh 50 pounds or less (75 pounds or less for two dogs)
Dogs are not allowed in public areas such as a Grand Club, Ruth Chris and fitness center
Dogs must be crated while alone in guest room and settled by 10 pm

Owner will be asked to complete hotel’s dog friendly letter and provide a cell phone number in order to locate guest in the event of an emergency. If no answer or reply dog will be moved to an approved local kennel.

Owner is asked to contact Housekeeping to arrange a daily cleaning time; otherwise room will not be serviced. The dog may not remain in the room while Housekeeping is providing service.

Owner is responsible for all damage to hotel property. The hotel does not assume liability for a guest’s pet or its action while at the hotel.

 

Failure to follow procedures can and will result in the Manager on Duty to contact guest regarding noise complaints and provide kennel options if necessary.

Incidentals Hold

During arrival, the hotel will authorize room and tax charges and an additional $75 per night, for any incidentals placed on the guest room.
These authorizations post on your account as a pending transaction.
Unused funds are released after departure and are typically available within three to five business days.
It is strongly discouraged to use a debit card, as the authorization will place a withdrawal on the account at the time of check in.

Sustainability Efforts

Hyatt at Olive 8 is committed to fostering sustainable environmental practices. Click the button below to see more information on our efforts.

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