Hotel Policies

Firearms Policy

The safety and security of our guests and associates is of utmost importance to Hyatt. This policy is designed for the protection of our guests and associates, and pertains to the presence of firearms on hotel premises.

Hyatt recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.

Hotel premises are private property. Guests of a Hyatt hotel who lawfully are permitted to possess a firearm, may bring such firearm onto hotel premises for storage purposes only. Any Hotel Guest who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms, in the jurisdiction where the hotel is located and ensuring that the firearm is:

All handguns, firearms and ammunition must be transported into and out of hotel property in a concealed fashion

Secured in a locked, hard-sided firearm container provided by the guest securely safeguarded at all times in a guest room or personal vehicle, to include when transporting the firearm into or out of the hotel.

Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal-carry a firearm.

Questions concerning this policy or its implementation may be addressed to Hyatt’s Global Security department.

Pet Policy

Be sure to bring your canine companion along next time you stay with us!

Pamper your pooch with a Hyatt vacation, and enjoy benefits that include:

Welcome letter and special dog door hanger

Hyatt branded dog bowl and dog bed delivered through housekeeping

Concierge assistance in finding nearby pet services

In-room welcome card and amenity for your pooch.


Pet must be licensed and wear ID tags at all times in the hotel

Pets are not allowed in common areas, including the fitness center, gift shop, restaurants, bar or pool

Dogs must be on a leash at all times when in public areas

Dogs must be attended at all times, unless left in a kennel in the guest room

Guests must leave a cell phone number with the front desk so we may contact if necessary

Guests need to call extension 56 to arrange cleaning time each day; otherwise room will not be serviced by housekeeping

Guests are responsible for cleaning up after their pets. A designated dog walking area is available for guests traveling with dogs, complete with convenient, fully stocked clean-up stations.

Dogs must be settled in their guest room by 9:30 PM

Guests are responsible for all damage caused by their pets. After departure, any damages found upon guest room inspection will be billed to the guest.

Note: Reservations must be made three days in advance by calling 800 233 1234.


Hotels will assess a fee of $150 per stay up to six nights. An additional $150 deep cleaning fee is charged from day seven through day 30 (total of $300). From day 30, the charge will be at the hotel's discretion

Weight Limits:

Dogs may not exceed 50 pounds each

Maximum two dogs per room, not to exceed total of 100 pounds

Package Shipping Policies

All guest and event packages being shipped to the hotel are handled by our in-house FedEx Office Business Center. To prevent routing delays, please address your shipment using the following labeling standard. Please use the name of a recipient who will be on-site to receive and sign for the package. Package deliveries should only be scheduled after the recipient has checked into the hotel.

Hold For Guest: (Guest Name) (Guest Cell Number)
c/o FedEx Office at Hyatt Regency Dallas
300 Reunion Blvd.
Dallas, TX, 75207
(Convention / Conference / Group / Event Name)

Box ___ of ___

Please schedule your shipment(s) to arrive 3–4 days prior to the event start date to avoid additional storage fees. Shipments are held for a limited number of days. If a package has not been picked up and no contact information is provided, the package will be returned to the sender, who will be responsible for all additional shipping fees.

Handling, receiving and storage fees may apply to all packages, depending on package weight and length of storage. Please contact FedEx directly at 214.741.2763 or for exact quote.

Cash Free Policy

Please note that this hotel only accepts credit cards, debit cards and, where applicable, other contactless forms of payment. It is a cash-free environment.