News + Events
Andaz Mayakoba Resort Riviera Maya now offers its guests the opportunity to receive an antigen and a COVID-19-RT-PCR (swab) test prior to departing the resort in conjunction with AZUMED Laboratory, a Mexico-based medical laboratory. AZUMED Laboratory’s highly trained medical staff will test guests on property who are required to present its results prior to departure. The test complies with all current travel regulations.
The antigen test is offered complimentary for up to 2 guests when staying a minimum of 3 nights. Results are known within 30 minutes by email, but certificate is delivered within 12 hours. Additional antigen tests are available for $25 USD.
The PCR test is not included in the rate and it is available at $155. PCR results are delivered within 12 hours by email. Tests taken on Sunday will have results delivered Monday. The tests can be scheduled directly with the concierge from Monday to Sunday, 48 hours in advance.
We provide quarantine services for guests that test positive for COVID with up to a 50% discount on accommodations and food & beverage (alcohol not included) for guests needing to quarantine up to 14 days.
We recommend you check the entry requirements to your country of origin prior to traveling to see if you require the test.
Information is also available on our Policies page.
Terms & Conditions:
Complimentary rapid antigen or RT-PCR testing only applies to guests at participating hotels through May 31, 2021.
A complimentary rapid antigen test or RT-PCR (based on location) will be offered for each guest, up to two (2) registered guests per guestroom per stay, on direct and third-party bookings. Complimentary testing is arranged for guests staying a minimum of 3 nights.
- Antigen test is not included on reservations made with World of Hyatt points.
Tests must be conducted during a stay at a participating hotel, and no refund or credit will be issued for unused tests. Guest may be required to show proof of travel plans.
Minimum stay requirements for large groups/weddings are at the discretion of resort.
Testing offer not valid for guests traveling to other locations and subject to terms and conditions disclosed at time of booking.
Travel Delay Rate valid in connection with extending both direct and third-party bookings and will be based on prevailing rate at time of reservation extension.
Rate must be booked on-property due to a delay in testing or test results, or a positive test during stay and prior to departure.
Guest may be required to show proof of test status and interrupted travel plans.
Valid at all Hyatt hotels in Mexico, Central America, the Caribbean and South America, excluding Hyatt Ziva and Hyatt Zilara resorts. Rate may only be booked by a guest during a stay.
Participating hotels reserve the right to change Travel Delay Rate to the then-current Hyatt Daily Rate in the event of fraud, abuse or misuse of the Travel Delay Rate.
Offers may be modified or withdrawn at any time without notice for any reason, including if the CDC modifies its testing requirements.
Offers subject to availability and void where prohibited by law.
Playa del Carmen – December 23, 2020 – Andaz Mayakoba has announced that it has achieved Global Biorisk Advisory Council® (GBAC) STAR™ accreditation, the gold standard for prepared facilities. Under the guidance of GBAC, a Division of ISSA, the worldwide cleaning industry association, Andaz Mayakoba has implemented the most stringent protocols for cleaning, disinfection and infectious disease prevention in its facility/facilities.
As the cleaning industry’s only outbreak prevention, response and recovery accreditation, GBAC STAR™ helps organizations establish protocols and procedures, offers expert-led training and assesses a facility’s readiness for biorisk situations. The program verifies that Andaz Mayakoba implements best practices to prepare for, respond to and recover from outbreaks and pandemics.
“GBAC STAR accreditation empowers facility owners and managers to assure workers, customers and key stakeholders that they have proven systems in place to maintain clean and healthy environments,” said GBAC Executive Director Patricia Olinger. “By taking this important step to pursue GBAC STAR, Andaz Mayakoba has received third-party validation that it follows strict protocols for biorisk situations, thereby demonstrating its preparedness and commitment to operating safely.”
To achieve GBAC STAR™ accreditation, Andaz Mayakoba was required to demonstrate compliance with the program’s 20 core elements, which range from standard operating procedures and risk assessment strategies to personal protective equipment and emergency preparedness and response measures. Learn more about GBAC STAR accreditation at www.gbac.org.
About GBAC, a Division of ISSA
Composed of international leaders in the field of microbial-pathogenic threat analysis, mitigation, response and recovery, the Global Biorisk Advisory Council (GBAC), a Division of ISSA, provides training, guidance, accreditation, certification, crisis management assistance and leadership to government, commercial and private entities looking to mitigate, quickly address and/or recover from biological threats and real-time crises. The organization’s services include biorisk management program assessment and training, Forensic Restoration® response and remediation, the GBAC STAR™ facility accreditation program, training and certification of individuals and consulting for building owners and facility managers. For more information, visit www.gbac.org.
With more than 9,300 members—including distributors, manufacturers, manufacturer representatives, wholesalers, building service contractors, in-house service providers, residential cleaners and associated service members—ISSA is the world’s leading trade association for the cleaning industry. The association is committed to changing the way the world views cleaning by providing its members with the business tools they need to promote cleaning as an investment in human health, the environment and an improved bottom line. Headquartered in Northbrook, Ill., USA, the association has regional offices in Mainz, Germany; Whitby, Canada; Parramatta, Australia; Seoul, South Korea; and Shanghai, China. For more information about ISSA, visit www.issa.com or call 800-225-4772 (North America) or 847-982-0800.
Condé Nast Traveler announced the results of its annual Readers’ Choice Awards this week with Andaz Mayakoba Resort Riviera Maya recognized as the #1 Resort in Mexico.
More than 715,000 Condé Nast Traveler readers submitted an incredible number of responses rating their travel experiences across the globe.
“The results of this year’s survey, conducted at the start of the COVID-19 pandemic, are a testament to the lasting power of a meaningful travel experience,” said Jesse Ashlock, U.S. Editor of Condé Nast Traveler. “The winners represent the best of the best for our audience and offer plenty of trip-planning inspiration for all the adventures we can’t wait to have next.”
The Condé Nast Traveler Readers’ Choice Awards are the longest-running and one of the most prestigious recognitions of excellence in the travel industry. The full list of winners can be found here.
“We are honored to be selected as the #1 Resort in Mexico by Condé Nast Traveler’s discerning, well-traveled readers,” said General Manager Pascal Dupuis. “Here at Andaz Mayakoba, we strive to deliver our guests a memorable visit experience where they can embark on new adventures, experience the local culture and explore our resort and its many amenities including highly personalized service, authentic cultural experiences, diverse food and beverage offerings, luxury accommodations, wellness and more. I want to extend our gratitude to the individual travelers and readers who took the time to vote our resort. We could not have done it without all of you. We are so appreciative and look forward to welcoming new and returning guests to the property soon.”
Nestled along the sparkling Caribbean beachfront of Riviera Maya, Mexico, Andaz Mayakoba Resort Riviera Maya is a place where style meets nature, a spacious and serene destination with a focus on nature, wellbeing, local culture, privacy, and reconnection with family and friends. The luxury resort offers a vast open layout surrounded by nature and spread out over 590 acres of breathtaking oceanfront, preserved mangroves and tranquil lagoons. With an oceanfront pool, expansive white sand beach, nature trails, golf course, multiple outdoor dining venues, luxurious rooms, cultural programming and more, travelers can immerse themselves in the destination, experience the local culture and explore everything that the resort has to offer. The resort places a strong emphasis on local experiences with curator activities such as guacamole making, tequila tasting, Mexican candy tasting, hammock making, Tenango embroidery workshops, Mayan meditation and more.
The resort has updated their safety and cleanliness procedures in line with Hyatt's Global Care & Cleanliness Commitment including a dedicated Hygeine & Wellbeing Leader who is responsible for new operational guidelines, protocols and enhanced safety measures. The resort has also made other property-specific changes including moving check-in to the beach, implementing a bicycle rental station where bikes will be thoroughly cleaned and disinfected between each use, digitized restaurant menus that will work by QR code so guests can access menus on their smartphones, digital curator calendars, room service menus and other resort offerings, among other initiatives.
The 2020 Readers' Choice Awards are published on Condé Nast Traveler's website at www.cntraveler.com/rca and celebrated in the November issue of Condé Nast Traveler US and UK print editions.
Andaz Mayakoba is committed to upholding the highest standards of cleanliness in an effort to ensure our colleagues and guests enjoy a healthy, safe and comfortable environment. Guided by its purpose of care, Hyatt implemented a multi-layered Global Care & Cleanliness Commitment to further enhance our operational guideance and resources around colleague and guest safety and peace of mind.
To ensure that you feel safe when visiting us, we have complied with all the requirements to obtain the following certifications:
- Safe Guard by Bureau Veritas - June 2020
- Safe Travels, approved by World Travel & Tourism Council - June 2020
- Certificación en Protección y Prevención Sanitaria en Instalaciones Turísticas (CPPSIT) - June 2020
GBAC STAR™ Facility Accreditation – 2021
Certificación en Protección y Prevención Sanitaria en Instalaciones Turísticas (CPPSIT) – June 2020
Safe Travels, approved by World Travel & Tourism Council – June 2020
Safe Guard by Bureau Veritas – June 2020 / December 2020
#1 Resort in Mexico – Conde Nast Traveler Readers’ Choice Awards 2020
Pride Connections Awards – Hoteles Destino 2021
Casa Amate – Top 120 Restaurants in Mexico by Guia Gastronomica 2020 and 2021
Hoteles.com – Loved by Guests “Most Wanted” Award 2021
Booking.com – Traveler Review Award 2020 and 2021
2020 Travel + Leisure 20 Stunning Hotel Rooms with Private Pools – Presidential Suite
2020 TripAdvisor Traveler’s Choice Awards
2020 Golf Digest Editor’s Choice Award - Best Resorts – Mexico & Central America Category
Rainforest Alliance Certified
2020 Certification - Travelife GOLD, Sustainability in Tourism
Recognized amongst Top 25 Luxury Hotels in Mexico for TripAdvisor 2019 Travelers´ Choice Awards
TripAdvisor – Certificate of Excellence 2018
Recognized as a Top Resort in Mexico for 2018 Conde Nast Readers’ Choice Awards
2017 Virtuoso Award – Best Virtuoso Experience
Recognized as a Top Resort in Mexico for 2017 Conde Nast Readers´ Choice Awards