News + Events


Andaz Mayakoba Resort Riviera Maya is #10 Best Resort in Eastern Mexico by Condé Nast Traveler's Readers' Choice Awards 2022
Condé Nast Traveler announced the results of its annual ​Readers’ Choice Awards ​in October, with Andaz Mayakoba Resort Riviera Maya recognized as the #10 Best Resort in Eastern Mexico, 2022. ​

Andaz Mayakoba Resort Riviera Maya is #5 Best Resort in Eastern Mexico by Condé Nast Traveler's Readers' Choice Awards 2021
October 2021
Condé Nast Traveler announced the results of its annual ​Readers’ Choice Awards ​in October, with Andaz Mayakoba Resort Riviera Maya recognized as the #5 Best Resort in Eastern Mexico, 2021. ​

Andaz Mayakoba Resort Riviera Maya
Andaz Mayakoba Has Achieved GBAC STAR™ Facility Accreditation
December 23, 2020

Playa del Carmen – December 23, 2020 – Andaz Mayakoba has announced that it has achieved Global Biorisk Advisory Council® (GBAC) STAR™ accreditation, the gold standard for prepared facilities. Under the guidance of GBAC, a Division of ISSA, the worldwide cleaning industry association, Andaz Mayakoba has implemented the most stringent protocols for cleaning, disinfection and infectious disease prevention in its facility/facilities.

As the cleaning industry’s only outbreak prevention, response and recovery accreditation, GBAC STAR™ helps organizations establish protocols and procedures, offers expert-led training and assesses a facility’s readiness for biorisk situations. The program verifies that Andaz Mayakoba implements best practices to prepare for, respond to and recover from outbreaks and pandemics.

“GBAC STAR accreditation empowers facility owners and managers to assure workers, customers and key stakeholders that they have proven systems in place to maintain clean and healthy environments,” said GBAC Executive Director Patricia Olinger. “By taking this important step to pursue GBAC STAR, Andaz Mayakoba has received third-party validation that it follows strict protocols for biorisk situations, thereby demonstrating its preparedness and commitment to operating safely.”   

To achieve GBAC STAR™ accreditation, Andaz Mayakoba was required to demonstrate compliance with the program’s 20 core elements, which range from standard operating procedures and risk assessment strategies to personal protective equipment and emergency preparedness and response measures. Learn more about GBAC STAR accreditation at


About GBAC, a Division of ISSA  

Composed of international leaders in the field of microbial-pathogenic threat analysis, mitigation, response and recovery, the Global Biorisk Advisory Council (GBAC), a Division of ISSA, provides training, guidance, accreditation, certification, crisis management assistance and leadership to government, commercial and private entities looking to mitigate, quickly address and/or recover from biological threats and real-time crises. The organization’s services include biorisk management program assessment and training, Forensic Restoration® response and remediation, the GBAC STAR™ facility accreditation program, training and certification of individuals and consulting for building owners and facility managers. For more information, visit


About ISSA 
With more than 9,300 members—including distributors, manufacturers, manufacturer representatives, wholesalers, building service contractors, in-house service providers, residential cleaners and associated service members—ISSA is the world’s leading trade association for the cleaning industry. The association is committed to changing the way the world views cleaning by providing its members with the business tools they need to promote cleaning as an investment in human health, the environment and an improved bottom line. Headquartered in Northbrook, Ill., USA, the association has regional offices in Mainz, Germany; Whitby, Canada; Parramatta, Australia; Seoul, South Korea; and Shanghai, China. For more information about ISSA, visit or call 800-225-4772 (North America) or 847-982-0800.  

Andaz Mayakoba Resort Riviera Maya

Andaz Mayakoba Resort Riviera Maya
January 20, 2021

Condé Nast Traveler announced the results of its annual Readers’ Choice Awards ​this week with Andaz Mayakoba Resort Riviera Maya recognized as the #1 Resort in Mexico. ​

More than 715,000 ​Condé Nast Traveler​ readers submitted an incredible number of responses rating their travel experiences across the globe.

“The results of this year’s survey, conducted at the start of the COVID-19 pandemic, are a testament to the lasting power of a meaningful travel experience,” said Jesse Ashlock, U.S. Editor of ​Condé Nast Traveler​. “The winners represent the best of the best for our audience and offer plenty of trip-planning inspiration for all the adventures we can’t wait to have next.”

The ​Condé Nast Traveler Readers’ Choice Awards are the longest-running and one of the most prestigious recognitions of excellence in the travel industry. The full list of winners can be found ​here​.

“We are honored to be selected as the #1 Resort in Mexico by Condé Nast Traveler’s discerning, well-traveled readers,” said General Manager Pascal Dupuis. “Here at Andaz Mayakoba, we strive to deliver our guests a memorable visit experience where they can embark on new adventures, experience the local culture and explore our resort and its many amenities including highly personalized service, authentic cultural experiences, diverse food and beverage offerings, luxury accommodations, wellness and more. I want to extend our gratitude to the individual travelers and readers who took the time to vote our resort. We could not have done it without all of you. We are so appreciative and look forward to welcoming new and returning guests to the property soon.”

Nestled along the sparkling Caribbean beachfront of Riviera Maya, Mexico, Andaz Mayakoba Resort Riviera Maya is a place where style meets nature, a spacious and serene destination with a focus on nature, wellbeing, local culture, privacy, and reconnection with family and friends. The luxury resort offers a vast open layout surrounded by nature and spread out over 590 acres of breathtaking oceanfront, preserved mangroves and tranquil lagoons. With an oceanfront pool, expansive white sand beach, nature trails, golf course, multiple outdoor dining venues, luxurious rooms, cultural programming and more, travelers can immerse themselves in the destination, experience the local culture and explore everything that the resort has to offer. The resort places a strong emphasis on local experiences with curator activities such as guacamole making, tequila tasting, Mexican candy tasting, hammock making, Tenango embroidery workshops, Mayan meditation and more.

The resort has updated their safety and cleanliness procedures in line with Hyatt's Global Care & Cleanliness Commitment including a dedicated Hygeine & Wellbeing Leader who is responsible for new operational guidelines, protocols and enhanced safety measures. The resort has also made other property-specific changes including moving check-in to the beach, implementing a bicycle rental station where bikes will be thoroughly cleaned and disinfected between each use, digitized restaurant menus that will work by QR code so guests can access menus on their smartphones, digital curator calendars, room service menus and other resort offerings, among other initiatives.

The 2020 Readers' Choice Awards are published on ​Condé Nast Traveler's website at​ and celebrated in the November issue of ​Condé Nast Traveler​ US and UK print editions.

Andaz Mayakoba Resort Riviera Maya

Chef with Gloves and Mask
Committment to Your Safety and Wellbeing
July 2020

Andaz Mayakoba is committed to upholding the highest standards of cleanliness in an effort to ensure our colleagues and guests enjoy a healthy, safe and comfortable environment. Guided by its purpose of care, Hyatt implemented a multi-layered Global Care & Cleanliness Commitment to further enhance our operational guideance and resources around colleague and guest safety and peace of mind.

To ensure that you feel safe when visiting us, we have complied with all the requirements to obtain the following certifications:

  • Safe Guard by Bureau Veritas - June 2020
  • Safe Travels, approved by World Travel & Tourism Council - June 2020
  • Certificación en Protección y Prevención Sanitaria en Instalaciones Turísticas (CPPSIT) - June 2020
Chef with Gloves and Mask

Nature Trail Bikes

Resort and Wellness Activities Program. 


Resort Activities 

Wellness Activities

June 2020
Enjoy a selection of resort activities and wellness programs during your stay at Andaz Mayakoba.
Nature Trail Bikes


GBAC STAR™ Facility Accreditation – 2021

Certificación en Protección y Prevención Sanitaria en Instalaciones Turísticas (CPPSIT) – June 2020

Safe Travels, approved by World Travel & Tourism Council – June 2020

Safe Guard by Bureau Veritas – June 2020 / December 2020


#5 Resort in Eastern Mexico - Condé Nast Traveler Readers' Choice Awards 2021

#1 Resort in Mexico – Conde Nast Traveler Readers’ Choice Awards 2020

Pride Connections Awards – Hoteles Destino 2021

Casa Amate – Top 120 Restaurants in Mexico by Guia Gastronomica 2020 and 2021 – Loved by Guests “Most Wanted” Award 2021 – Traveler Review Award 2020 and 2021

2020 Travel + Leisure 20 Stunning Hotel Rooms with Private Pools – Presidential Suite

2020 TripAdvisor Traveler’s Choice Awards

2020 Golf Digest Editor’s Choice Award - Best Resorts – Mexico & Central America Category

Rainforest Alliance Certified

2020 Certification -  Travelife GOLD, Sustainability in Tourism

Recognized amongst Top 25 Luxury Hotels in Mexico for TripAdvisor 2019 Travelers´ Choice Awards
TripAdvisor – Certificate of Excellence 2018
Recognized as a Top Resort in Mexico for 2018 Conde Nast Readers’ Choice Awards
2017 Virtuoso Award – Best Virtuoso Experience
Recognized as a Top Resort in Mexico for 2017 Conde Nast Readers´ Choice Awards