The soul of this sanctuary resides within the one-of-a-kind lagoon, where magical waterways flow from the vibrant mangrove to the edge of the sugar-coated beach paradise. Grow and transform—from cenote rituals to indigenous encounters with Riviera Maya’s wonders.
Weaving the local spirit into the guest journey, our experiences are entirely curated with regional traditions and inspiration, ensuring that the wisdom of the land and community becomes your authentic guide.
Every wanderer is welcomed into our adult-centric sanctuary. This haven resonates with the life-curious traveler who seeks to look within to ultimately look beyond themselves. Families revel within expansive private villas, while couples discover a haven of intimacy in our secluded, bespoke suites. Discerning business guests are empowered by impeccably designed executive venues, and solo sojourners forge a deep, personal connection with the enigmatic, surrounding jungle retreat.
Check-in begins at 3 p.m. and checkout is at 12 p.m. Early check-ins and late checkouts may be arranged upon request, subject to availability.
Yes, we are pleased to store your luggage before or after check-in and can assist with loading it into your vehicle or any private transportation you have arranged.
Yes, Alila Mayakoba offers a special rate exclusively for residents of Mexico. Proof of Mexican residency is required upon check-in. Please check out our Offers page for more information.
Throughout the holiday season, Alila Mayakoba offers a thoughtfully curated collection of celebrations, including Thanksgiving, Mexican Independence Day (Fiesta Mexicana), and the Festive Season. Each experience is designed to bring guests together through exceptional dining, local traditions, and meaningful moments.
Packages can be conveniently delivered to Alila Mayakoba. We kindly ask you to contact our team at mayakoba@alilahotels.com who will gladly assist you.
Alila Mayakoba enjoys a warm, tropical climate year-round in the Riviera Maya. Guests can expect sunny days and warm temperatures throughout most of the year, making it an ideal destination for beach vacations, outdoor activities, and wellness experiences. The rainy season typically runs from May through October, with brief afternoon showers that are common in tropical destinations.
Alila Mayakoba is ideally located for exploring the best of the Riviera Maya. From visiting the ancient Mayan city of Chichén Itzá and the beaches of Tulum to snorkeling the Mesoamerican Barrier Reef, there are many opportunities within reach. Discover more on our Events & Attractions page.
Alila Moments are signature experiences designed exclusively for Alila guests. Created in collaboration with local historians, artisans, and wellness experts, these immersive experiences offer connections to Mexico’s history, culture, creativity, and spiritual roots. Learn more on our Alila Moments page.
Yes, daily housekeeping is provided. Services can also be customized to your preferences—please share any special requests at the time of booking or through our concierge team at mayakoba@alilahotels.com
Yes, in-room dining is available, offering a selection of dishes and beverages thoughtfully prepared by our culinary team for you to enjoy in the privacy of your room or suite.
Yes, rollaway beds are available upon request and are subject to availability and the room layout. To ensure we can best accommodate your needs, please make this request at the time of booking.
Yes, daily housekeeping service is provided, with the option to customize according to your preferences. Please let us know any special requests at the time of booking or during your stay.
There are two main airports in the region: Cancun International Airport (CUN) and the newer Tulum International Airport (TQO). While Tulum is physically closer to the hotel, Cancun remains the primary transit hub with significantly better flight connectivity from around the world.
We would be happy to arrange private transfer services for you; please note that these services incur a supplementary charge. To coordinate your arrival, please send your request to guestservice.alilamayakoba@alilahotels.com, and our team will gladly assist you with the available options.
For comfort and ease, we recommend private transportation, which may be arranged through our Concierge team. While taxis and rideshare services are available in the area, private transfers ensure a seamless experience.
Alila Mayakoba is designed as a secluded sanctuary intended for total immersion in nature. While we are tucked away from the bustle, the vibrant energy of downtown Playa del Carmen is within a sophisticated 15-minute drive should you wish to explore.
To ensure your journey is as seamless as your stay, we invite you to arrange a private transportation service through our team. These curated transfers are available for a supplementary fee. Please reach out to guestservice.alilamayakoba@alilahotels.com, and we will be delighted to coordinate your excursions.
We offer several ways to explore both our immediate surroundings and the wider region. For local exploration, we provide complimentary bicycles on-property, allowing you to wander at your own pace through the lush paths of our beautiful enclave.
Should you wish to venture further, our Resort Hosts would be delighted to arrange a professional car rental service for you. To ensure your preferred vehicle is prepared for your arrival, please share your request with us at guestservice.alilamayakoba@alilahotels.com.
Yes, we are pleased to offer complimentary valet parking for all of our guests. From the moment you arrive at our sanctuary, our team will ensure your vehicle is handled with the utmost care, allowing you to transition seamlessly into your Alila experience.
Yes, we are pleased to provide complimentary electric vehicle (EV) charging stations for our guests. As part of our commitment to sustainable luxury, you may simply leave your vehicle with our valet team, and we will ensure it is charged and ready for your next journey.
For external clients, there is an additional fee to use the charging stations. Please visit our Parking & Transportation page for more information.
Yes. Alila Mayakoba has a luxury spa inspired by Mayan traditions and holistic wellbeing. Guests can enjoy restorative massages, personalized body and facial treatments, a hydrotherapy circuit, traditional Temazcal ceremonies, and wellness rituals designed to nurture the body, mind, and spirit.
Reservations in advance are recommended. To book a treatment or learn more about available services, please visit our Spa page or contact the resort at guestservice.alilamayakoba@alilahotels.com.
We highly recommend making reservations if possible. From the Alisio Beach Club to our award-winning Casa Amate, Alila Mayakoba offers the taste of Riveria Maya and beyond through our dining options. To learn more and make reservations, visit our Dining page.
Yes, the dress code for dining is resort casual. Appropriate resort attire is required in all dining venues.
Yes, our pools remain open throughout the year, offering a serene year-round oasis.
No, Alila Makayoba does not have its own golf course. However, guests can visit the El Camaleón Golf Course, located within the Mayakoba resort community. For more information, visit our Events & Attractions page.
Alila Mayakoba offers a variety of wellness experiences designed to promote relaxation and movement. In addition to the spa, guests have access to a modern fitness center equipped with Peloton™ bikes, guided fitness, meditation, and movement classes, a traditional Temazcal steam lodge, and peaceful indoor and outdoor spaces. Inspired by the natural beauty of the Riviera Maya and Mayan wellness traditions, the resort provides opportunities to restore both body and mind.
For current wellness offerings and class schedules, please visit our Alila Moments and Experiences pages.
Alila Mayakoba offers a diverse collection of resort activities and outdoor adventures to help you immerse yourself in the natural beauty and culture of Riviera Maya. Guests can explore the El Burrodromo Cenote, sail through Mayakoba’s scenic canal at sunrise, and participate in a floating sound bath immersion. For more information, please visit our Experiences page.
Yes, all rooms and suites feature smart TVs with streaming services.
We offer connecting rooms designed for seamless proximity, as well as our premier three-bedroom Presidential Villa, which provides an expansive and private retreat for the ultimate family experience.
Yes, Alila Mayakoba is designed to host exclusive groups, weddings and special events. With versatile ballrooms, garden space, beachfront, and courtyard gathering areas, we accommodate celebrations of every scale. Our dedicated team ensures every detail is masterfully executed for a truly memorable experience. For inquiries, please visit our Meetings and Weddings pages or contact us directly at cunam-rfp@alilahotels.com.
Yes, kids under 12 years old stay for free at Alila Mayakoba.
Yes, as a property that welcomes guests of all ages, Alila Mayakoba offers babysitting services on property. For additional fees, our staff will watch and play with children staying on property. Please contact us for more information guestservice.alilamayakoba@alilahotels.com.
Yes, Alila Mayakoba welcomes you and your pets. To help make your pet’s stay as comfortable as your own, the resort provides beds and bowls. Please contact guestservice.alilamayakoba@alilahotels.com at least three days before arrival so we can prepare for your arrival.
Alila Mayakoba welcomes pets weighing up to 15 pounds (6.8 kg) individually and 50 pounds (23 kg) total. In addition to pet fees, a $100 USD non-refundable cleaning per stay is applied for room sanitization upon departure. To ensure we are ready to welcome your pet, please notify the resort at least three days before arrival.
Alila Mayakoba is committed to providing an inclusive and comfortable stay for all our guests. Accessible features include ADA-compliant guest rooms with roll-in showers, accessible parking, and accessible pool access. To ensure we tailor your stay to your specific needs, please contact our team at guestservice.alilamayakoba@alilahotels.com and we will be delighted to assist you.
Cancellation and change policies may vary depending on your reservation type. For details regarding your specific booking, please contact our Reservations team at Reservations-Mayakoba@alilahotels.com, who will be pleased to assist you.
Yes, guests can enjoy the benefits of World of Hyatt, our global loyalty program. Members earn points for each qualified stay and enjoy exclusive benefits, including access to special offers, room upgrades and personalized benefits.
Yes, early check-in is available, subject to availability at the time of arrival.