The soul of this sanctuary resides within the one-of-a-kind lagoon, where magical waterways flow from the vibrant mangrove to the edge of the sugar-coated beach paradise. Grow and transform—from cenote rituals to indigenous encounters with Riviera Maya’s wonders. 

Weaving the local spirit into the guest journey, our experiences are entirely curated with regional traditions and inspiration, ensuring that the wisdom of the land and community becomes your authentic guide.

Every wanderer is welcomed into our adult-centric sanctuary. This haven resonates with the life-curious traveler who seeks to look within to ultimately look beyond themselves. Families revel within expansive private villas, while couples discover a haven of intimacy in our secluded, bespoke suites. Discerning business guests are empowered by impeccably designed executive venues, and solo sojourners forge a deep, personal connection with the enigmatic, surrounding jungle retreat.

Check-in begins at 3 p.m. and checkout is at 12 p.m. Early check-ins and late checkouts may be arranged upon request, subject to availability.

Yes, we are pleased to store your luggage before or after check-in and can assist with loading it into your vehicle or any private transportation you have arranged.

Packages can be conveniently delivered to Alila Mayakoba. We kindly ask you to contact our team at mayakoba@alilahotels.com who will gladly assist you.

Alila Mayakoba is committed to providing an inclusive and seamless experience for all of our guests. We offer specially designed accessible rooms featuring roll-in showers for your convenience.

To ensure we tailor your stay to your specific requirements, please reach out to our team at guestservice.alilamayakoba@alilahotels.com, and we will be delighted to assist you.

There are two main airports in the region: Cancun International Airport (CUN) and the newer Tulum International Airport (TQO). While Tulum is physically closer to the hotel, Cancun remains the primary transit hub with significantly better flight connectivity from around the world.

We would be happy to arrange private transfer services for you; please note that these services incur a supplementary charge. To coordinate your arrival, please send your request to guestservice.alilamayakoba@alilahotels.com, and our team will gladly assist you with the available options.

For comfort and ease, we recommend private transportation, which may be arranged through our Concierge team. While taxis and rideshare services are available in the area, private transfers ensure a seamless experience.

Alila Mayakoba is designed as a secluded sanctuary intended for total immersion in nature. While we are tucked away from the bustle, the vibrant energy of downtown Playa del Carmen is within a sophisticated 15-minute drive should you wish to explore.

To ensure your journey is as seamless as your stay, we invite you to arrange a private transportation service through our team. These curated transfers are available for a supplementary fee. Please reach out to guestservice.alilamayakoba@alilahotels.com, and we will be delighted to coordinate your excursions.

We offer several ways to explore both our immediate surroundings and the wider region. For local exploration, we provide complimentary bicycles on-property, allowing you to wander at your own pace through the lush paths of our beautiful enclave.

Should you wish to venture further, our Resort Hosts would be delighted to arrange a professional car rental service for you. To ensure your preferred vehicle is prepared for your arrival, please share your request with us at guestservice.alilamayakoba@alilahotels.com

Yes, we are pleased to offer complimentary valet parking for all of our guests. From the moment you arrive at our sanctuary, our team will ensure your vehicle is handled with the utmost care, allowing you to transition seamlessly into your Alila experience.

Yes, we are pleased to provide complimentary EV charging stations for our guests. As part of our commitment to sustainable luxury, you may simply leave your vehicle with our valet team, and we will ensure it is charged and ready for your next journey.

Wellness at Alila Mayakoba is a profound awakening of the senses inspired by Mayan cosmology. Our sanctuary offers a holistic journey of rejuvenation, ranging from restorative massages and a transformative hydrotherapy circuit to traditional Temazcal experiences and curated wellness activities.

We invite you to discover tranquility by contacting us at guestservice.alilamayakoba@alilahotels.com to reserve your custom treatment.

We invite you to dine at your leisure across the majority of our culinary venues, which warmly welcome walk-in guests.

However, to ensure an intimate and seamless evening, dinner reservations are required for our signature experiences at Alisio Beach Club, Casa Amate and Na Cocina Local. We recommend securing your preferred dining time in advance by contacting our hosts at guestservice.alilamayakoba@alilahotels.com

Yes, our pools remain open throughout the year, offering a serene year-round oasis.

We are delighted to welcome your four-legged companions to our sanctuary, as dogs are warmly embraced at Alila Mayakoba. To ensure their stay is as refined as your own, a supplementary fee of $100 per pet provides a curated selection of bespoke amenities and dedicated services designed for their ultimate comfort.

To prepare for your arrival, please coordinate with our hosts at guestservice.alilamayakoba@alilahotels.com so we may tailor the experience for your loyal companion.

Yes, all rooms and suites feature smart TVs with streaming services.

Yes, daily housekeeping is provided. Services can also be customized to your preferences—please share any special requests at the time of booking or through our concierge team at mayakoba@alilahotels.com

Yes, in-room dining is available, offering a selection of dishes and beverages thoughtfully prepared by our culinary team for you to enjoy in the privacy of your room or suite.

Yes, rollaway beds are available upon request and are subject to availability and the room layout. To ensure we can best accommodate your needs, please make this request at the time of booking.

Yes, daily housekeeping service is provided, with the option to customize according to your preferences. Please let us know any special requests at the time of booking or during your stay.

Cancellation and change policies may vary depending on your reservation type. For details regarding your specific booking, please contact our Reservations team at Reservations-Mayakoba@alilahotels.com, who will be pleased to assist you.

Yes, guests can enjoy the benefits of World of Hyatt, our global loyalty program. Members earn points for each qualified stay and enjoy exclusive benefits, including access to special offers, room upgrades and personalized benefits.

Yes, early check-in is available, subject to availability at the time of arrival.

We offer connecting rooms designed for seamless proximity, as well as our premier three-bedroom Presidential Villa, which provides an expansive and private retreat for the ultimate family experience.

Yes, Alila Mayakoba is designed to host exclusive groups, weddings and special events. With versatile ballrooms and expansive gathering areas, we accommodate celebrations of every scale. Our dedicated team ensures every detail is masterfully executed for a truly memorable experience. For inquiries, please contact us at cunam-rfp@alilahotels.com