The safety and well-being of our guests and colleagues is always a top priority. Safety First, Well Being Always. In light of COVID-19-related government mandates, we are following the rules, procedures and protocols of the World Health Organization and the Ministry of Health Malaysia.

Face masks – Required in hotel indoor public areas and when moving around in outdoor areas.

In line with the current Malaysian Government’s Health Rules, we have implemented measures to protect the health and safety of our guests and colleagues. The government rules are as follows:

• Entry into the hotel building is only allowed for guests and visitors who display a “Low Risk” health status on MySejahtera mobile digital app.
• The hotel’s swimming pool, Gym and Games is only available for use by persons (by appointment) who display a “Low Risk” status on the MySejahtera mobile digital app.
• Dine In/Drink In at restaurants, lounges and bars is allowed only for persons who display a “Low Risk” status on the MySejahtera mobile digital app. Specific rules apply.
• Operations, menus and offerings at food and beverage outlets have been changed to meet specific rules and regulations. These supersede other information currently listed on our website and existing printed material. 
• While our selected dining outlets have resumed operations, some of the hotel's facilities, services and dining outlets remain temporarily unavailable until further notice.

Please note that the hotel is not a government Covid-19 medical isolation/treatment facility and is not allowed to be used as an isolation/treatment facility for Covid-19 mitigation.

Please visit our Hotel Policies page to learn more about the enhanced hygiene measures we have taken. For any further questions, please contact Guest Services at telephone: +603 6419-8688 or email us at kualalumpur.house@hyatt.com