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Global Care & Cleanliness Commitment Hyatt Regency Cologne
Important information for your arrival

To protect against COVID-19 transmission at Hyatt Regency Cologne, please only stay with us when you feel healthy and in compliance with the current Corona requirements of our state

Currently, only travel with an explicitly business purpose is permitted. This requires written evidence.

  • Unfortunately, we are also not allowed to welcome you at our hotel if you:
  • Have tested positive for COVID-19 in the last 14 days.
  • Have been in direct contact with a person who has tested positive for COVID-19 over the last 14 days.
  • Have any of the stated symptoms here that are often associated with COVID-19.

This is how we all protect ourselves:

  • Please keep a distance of at least 1.5 m (5 ft) between yourself and other people.
  • In all public areas, a mouth and nose cover is required.  Exceptions apply to children under 6 years and to the following areas: the seating areas of the restaurants, Regency Club and bar, in the showers of the Puls Fitnesss Club, in the pool, in the sauna and on the fitness equipment.
  • Wash and disinfect your hands regularly.
  • Sneeze or cough into the crook of your arm or into a handkerchief.
  • Avoid hand contact with your face if possible.
  • If possible, please pay cashless.

Learn more about Hyatt`s Global Care and Cleanliness Commitment about Contactless Care at Hyatt - several contactless services for less direct contact during your stay.

Global Care & Cleanliness Commitment Hyatt Regency Cologne

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Hygiene measurements at Hyatt Regency Cologne

Safety first – Wellbeing always

Everything important for your stay.

Dear Guest,

Welcome to Hyatt Regency Cologne! As a guest of our hotel, you can expect a high level of hygiene and safety as usual. Here you will find all important information about your stay.

Please note that accommodation for tourist purposes is prohibited until November 30, 2020. More information can be found here.

Arrival and Check-In

  • Hand disinfectant dispensers at the hotel entrance and at the reception.
  • Reception counter is equipped with plexiglass panels for less direct contact.

Transportation & Parking

  • Wearing of mouth and nose cover on public transportation is mandatory.
  • Parking possibility in the hotel's underground car park with direct access to the hotel lobby.
  • Valet parking is not available at the moment.
  • More information about transportation and parking can be found here.

Public Areas

  • Hand disinfectant dispensers can be found in front of the guest elevators, at the Glashaus Restaurant, at the Regency Club, in the meeting area as well as in the public restrooms.
  • In all public areas, a mouth and nose cover is mandatory. Exceptions apply to children under 6 years and the seating areas of the restaurant and Regency Club Lounge.
  • If required, you can get a mouth and nose cover at the reception.
  • Contactless card payment is possible in all areas.
  • A maximum of two persons may use the elevator at the same time.

Rooms & Suites

  • We clean your room after three nights (or more often on request) between 9:00 AM and 5:30 PM.Your bed linen and towels will be changed every third night of your stay. 

Regency Club

  • If you have booked a club room or a suite, you can have breakfast in the Glashaus Restaurant or order room service. 
  • Our Regency Club team is happy to welcome you from 3:00 PM to 8:00 PM. 
  • Coffee and cake is served between 3:00 PM and 5:00 PM. 
  • Snack hour takes place between 6:00 PM and 8:00 PM. 
  • Please note that when entering the lounge area, all guests need to disinfected their hands.

Restaurants & Bars

  • Please note, in light of the current regulations, Grissini Restaurant, Sticky Fingers Restaurant and Legends Bar will remain closed until further notice.
  • Glashaus Restaurant is open for hotel guests. More information can be found here.
  • Breakfast in the room is also possible from 6:00 AM to 12:30 PM.

Puls Fitness Club

  • Please note, in light of the current regulations, the Puls Fitness Club will remain closed until further notice.

Newspapers & Magazines

  • Newspapers and magazines are available online: connect your device to the wi-fi, type "got.digital" in your browser, just click on the publications cover to start the download.

Guest Information on the TV

  • You will find all important information about the hotel and our offers in the TV menu in your guestroom.

 

For further questions and information, please contact the reception.

Hygiene measurements at Hyatt Regency Cologne

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Hyatt Regency Cologne Gift Voucher

You can now easily order your Hyatt Regency Cologne gift certificate online!

Gifting your loved ones something special has never been easier! With our online voucher system, you can purchase various gift cards redeemable at our hotel — ranging from brunch and restaurant credits to massage credits. Purchasing your gift cards online makes gifting easy!

For those who are spontaneous, we offer print@home: The ordered vouchers are immediately available as a PDF document and can be printed out directly.

We hope you enjoy exploring our voucher shop and making your loved ones a present. 

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