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Global Care & Cleanliness Commitment Hyatt Regency Cologne
Important information for your arrival

To protect against COVID-19 transmission at Hyatt Regency Cologne, please only stay with us when you feel healthy and in compliance with the current Corona requirements of our state. Information on the current regulations in Cologne can be found here.

In general, the following conditions apply to hotel guests: Vaccinated (with the last dose received at least 14 days before arrival), or Recovered (minimum 28 days, maximum six months).

Non-tourist travellers may present a certificate of a negative antigen coronavirus test (not older than 24 hrs upon arrival or PCR test not older than 48 hrs upon arrival) and have to submit a new test every four days.

Unfortunately, we are also not allowed to welcome you at our hotel if you:

  • Have tested positive for COVID-19 in the last 14 days.
  • Have been in direct contact with a person who has tested positive for COVID-19 over the last 14 days.
  • Have any of the symptoms that are often associated with COVID-19.

This is how we all protect ourselves:

  • Please keep a distance of at least 1.5 m (5 ft) between yourself and other people.
  • In all public areas, a medical face mask is required. Exceptions apply to children under 6 years and the seating areas of the restaurants and bar.
  • Wash and disinfect your hands regularly.
  • Sneeze or cough into the crook of your arm or into a handkerchief.
  • Avoid hand contact with your face if possible.
  • If possible, please pay cashless.

Learn more about Hyatt`s Global Care and Cleanliness Commitment about Contactless Care at Hyatt - several contactless services for less direct contact during your stay.

Global Care & Cleanliness Commitment Hyatt Regency Cologne

News
Hygiene measurements at Hyatt Regency Cologne

Safety first – Wellbeing always

Everything important for your stay.

Dear Guest,

Welcome to Hyatt Regency Cologne!

As a guest of our hotel, you can expect a high level of hygiene and safety as usual. Here you will find all important information about your stay.

In general, the following conditions apply to hotel guests: Vaccinated (with the last dose received at least 14 days before arrival), or Recovered (minimum 28 days, maximum six months).

Non-tourist travellers may present a certificate of a negative antigen coronavirus test (not older than 24 hrs upon arrival or PCR test not older than 48 hrs upon arrival) and have to submit a new test every four days.

More information from the state of North-Rhine Westphalia can be found here. Information on the current regulations in Cologne can be found here.

Arrival and Check-In

  • Hand disinfectant dispensers at the hotel entrance and at the reception.
  • Reception counter is equipped with plexiglass panels for less direct contact.

Transportation & Parking

  • Parking possibility in the hotel's underground car park with direct access to the hotel lobby.
  • Valet parking is not available at the moment.
  • More information about transportation and parking can be found here.

Public Areas

  • Hand disinfectant dispensers can be found in front of the guest elevators, at the restaurants, at the Regency Club, at the Puls Fitness Club, in the meeting area as well as in the public restrooms.
  • In all public areas, wearing a medical face mask is mandatory. Exceptions apply to children under 6 years and the seating areas of the restaurants and bar.
  • If required, you can get a medical face mask at the reception.
  • Contactless card payment is possible in all areas.
  • A maximum of two persons may use the elevator at the same time.

Rooms & Suites

  • We clean your room every three days or more often on request, between 9:00 AM and 5:30 PM. To do our part to help the environment, we will change your bed linens and towels after every three nights of your stay. If you wish to have your bed linens and towels replaced daily, please contact the front desk staff. 

Regency Club Lounge

  • We offer breakfast from 6:00 AM to 10:30 AM Monday to Friday in the Glashaus Restaurant, and from 7:00 AM to 11:00 AM on Saturday and Sunday in our Regency Club Lounge. Alternatively, you can order your breakfast via Room Service.
  • Coffee and cake is served in the Regency Club Lounge between 3:00 PM and 5:00 PM. Snack hour takes place between 6:00 PM and 8:00 PM.

Restaurants & Bar

  • All information about our restaurants and bar can be found on our website.
  • Entrance to the restaurants, breakfast and bar is only granted for: vaccinated (completely, and for at least 14 days) or recovered (minimum 28 days, maximum six months). All documents must be presented with a valid form of identification. 

Puls Fitness Club

  • Time slots must be reserved in advance. Please contact us via telephone, or reserve your slot through our hotel front desk if you are calling outside of our opening hours.
  • Information about our Puls Fitness Club and our hygiene policy can be found here.
  • Please note that the pool will be closed for maintenance work from 3-7 January 2022 and the sauna from 3-14 January 2022. During this time, the fitness area will remain open.

Newspapers & Magazines

  • Newspapers and magazines are available online: connect your device to the wi-fi, type "got.digital" in your browser, just click on the publications cover to start the download.

Guest Information on the TV

  • You will find all important information about the hotel and our offers in the TV menu in your guestroom.

 

For further questions and information, please contact the reception.

Hygiene measurements at Hyatt Regency Cologne

Awards
GBAC Star Certification

We are GBAC STAR certified.

The GBAC STAR hygiene and training accreditation certifies Hyatt Regency Cologne to meet a higher level of cleanliness and safety. These include for example:

  • Maintaining strict cleaning protocols for infectious disease
  • The assurance that the facility has been disinfected to the highest standards.
  • "Hygiene & Wellbeing Leader" as well as detailed cleanliness training

More information