Hotel Policies

Resort Fee

Our hotel features a $42.75 including tax daily resort service fee, collected at checkout. This fee provides guests with access and use of:

7 Hole Pitch 'n Putt Course

Bicycle/Helmet Usage

24-hour access to Stay-Fit fitness center

In-Room Tea and Coffee

Local/toll-free calls

Access to Pressreader

Rock Climbing Wall Station

Walk-in court times at Racquet Club (racquet and balls included)

Water Sports (including Paddle Boats, Kayaks, Sail Boats, Hydro Bike paddle boards)

5 holes of miniature golf

Daily scheduled seasonal activities

2 bottles of water replenished daily

10% discount on 50 minute or longer Spa/Salon services and Retail at Marilyn Monroe Spa

Groomed basketball and volleyball court (including ball) usage

1 mile and 3 mile mapped outdoor jogging course

10% discount on recreation retail and cabanas (not to include F&B)

 

Pet Policy

Fees:

6 nights or less: $150/stay 7 to 30 nights: $150/stay plus $150 additional deep-cleaning fee 30 or more nights: fee based on resort’s discretion

Weight Limits:

We only permit either dogs weighing 50 pounds and under or two dogs under a combined weight of 75 pounds.

Hyatt Regency Grand Cypress Shipping Instructions

Preparing Your Shipment

FedEx Office is committed to providing you with an outstanding experience during your stay. All guest and event packages being shipped to the proptery must follow the address label standards (illustrated below) to prevent package routing delays. Please schedule your shipment(s) to arrive four days prior to the event start date to avoid additional storage fees. Use the name of the recipient who will be on-site to receive and sign for the pachage(s). Please do not address the shipments using proptery employee names unless the items are specifically for their use (e.g., hotel specifications, rooming lists or signed documents); this includes arranging for deliveries to all areas on the property.

If a package has not beed picked up by the recipient and no contact information is provided, the package will be returned to the sender, who will be responsible for all additional shipping fees. For more information on package retention, the Return to Sender process, or to schedule package deliveries, please contact the FedEx Office business center at 407.465.1950
Package deliveries should only be scheduled after the recipient has completed the check-in process.

Package Labeling Standards and FedEx Office Contact

(Guest Name) (Guest Cell Number)
c/o FedEx Office at Hyatt Regency Grand Cypress
1 Grand Cypress Blvd.
Orlando, FL, 32836
(Convention/Conference/Group/Event Name)

Box ___ of ___

FedEx Office Business Center
Hyatt Regency Grand Cypress
Phone: 407.465.1950
Fax: 407.465.1952
Email: usa5612@fedex.com

Operating Hours
Mon.-Fri.: 9:00 a.m. - 5:00 p.m.
Saturday: 8:00 a.m. - 12:00 p.m.
Sunday: Closed

Shipments With Special Requirements

Meeting and event planners, exhibitors and attendees are encouraged to contact FedEx Office with any specific questions in advance of shipping their items. If you have any special needs (e.g., refrigeration requirements, after-hours delivery requests or changes to your meeting dates or rooms), please work directly with your Event Manager, who will communicate these needs to FedEx Office in advance of your event.

On-Site Package Delivery

In most cases, FedEx Office will complete delivery or pickup of packages within the conference and meeting rooms, lobby area and guest suites, but please consult with a FedEx Office team member for specific delivery limitations that may exist. In cases where a drayage company or a meeting decorator is used, FedEx Office team members will work closely with those vendors for proper package routing and release items directly to those vendors if they are on the property when the shipments arrive. Any decorator or drayage packages requiring overnight storage by FedEx Office will be assessed a handling fee. If your meeting/ event is being handled by a drayage company or decorator, please ensure your shipments are being send directly to the drayage company's or decorator's specified address. Items that require extra handling, such as pallet/crate breakdown or build up, multiple pickup or delivery points, or collecting or disposing of packaging materials, will be assessed an additional fee of $70.00 per hour with a minimum of $35.00 for 30 minutes. This fee will be assessed for each FedEx Office team member dedicated to perform these additional services. Please note that FedEx Office team members cannot lend out any moving equipment, which includes pallet jacks, dollies and flatbed carts. 

Package Delivery to Guest Suites/Meeting Rooms

In most cases, FedEx Office will complete delivery or pickup of packages to guest suites, but please consult with a FedEx Office team member for any specific delivery limitations that may exist. FedEx Office is not authorized to leave packages unattended in guest suites and/or meeting rooms. A guest with authorization to sign for the delivery and approve any charges for handling and delivery fees must be present in guest rooms and/or meeting rooms.

Upon Your Arrival

Packages will be available for pickup at the FedEx Office business center; a handling fee will apply. Packages, pallets, crates, display cases and other heavier items may be scheduled for delivery by contacting our staff at 407.465.1950 ; a delivery fee will apply. Package deliveries should only be scheduled after the recipient has completed the check-in process. In order to maintain the proper chain of custody, FedEx Office requires the package recipient's signature before a package can be released from FedEx Office. release signatures are captured at the time of package pickup or package delivery to the recipient. 

Upon Your Departure

FedEx Office offers pack and ship services and packaging supplies, such as boxes, tape, etc., which are also available for purchase at the FedEx Office business center. All outbound packages must have a completed carrier airbill affixed to each package. FedEx Express shipping boxes and airbill forms are available and are complimentary. Outbound packages and freight to be picked up by a third-party courier should be coordinated directly with those vendors, and communication should be sent to FedEx Office indicating when those items will be picked up. FedEx Office will not make arrangements for freight or third-party courier transportation and/or pickup. Outbound handling fees will be applied to all packages and freight, regardless of carrier, in addition to shipping/transportation fees.