Hotel Policies

Pet Policy

  • Service dogs are always welcome at no charge.
  • Pets must be supervised at all times and must be on a leash in any of our public places or dining & drinking areas.
  • For your pet's safety, we require pets not to be left unattended in the guest rooms.
  • Any damage incurred to the room by the pet is the responsibility of the guest.
  • A fee of £60/pet will be added per stay.
  • Pets must be registered on arrival with the front desk.


Hyatt is committed to providing a smoke-free environment (including vaping) and any room found to have been smoked in is subject to a smoking fee of no less than £250 + tax. We appreciate your consideration for other guests and ask that you report any smoking in the building immediately.

VAT Policy

Rates are inclusive of 20% VAT (Value Added Tax).

Service Charge

Please note that a discretionary service charge of 5% will be added to your accommodation bill.