Hotel Policies



From the kids’ menu available in our 4 restaurants and Eat In

5-11 YRS

Our Chef has prepared special kids menus in each of our restaurants and Eat In. A 50% discount applies for the breakfast buffet at Rio Bhongo


  • 0-4 - free
  • 5-11 - 50% of meal plan cost
  • 12+ full meal plan

*The Food & Beverage package experience is per person per night, and it has to be purchased for all the guests that are registered in the room. The package experience must be applied to the full stay without interruptions.


The maximum occupancy per room is:

  • King rooms: three adults or two adults and two kids -both under 11 years. Only 1 extra bed can be added to the room
  • Double bedded rooms: four adults or two adults and two kids -both under 11 years. No extra beds can be added to the room
  • A charge to the night rate applies for the third and/or fourth adult.


As an extension of Hyatt’s Global Care & Cleanliness Commitment, our property can currently help arrange for on-property COVID-19 testing. See testing fee(s) below.

Testing Fee(s):

RT-PCR Test: USD $125 (plus 4% tax when paid with Credit Card)

Rapid Antigen Test: USD $70 (plus 4% tax when paid with Credit Card)

Testing Details:

Tests are performed on-property and are subject to availability. See terms and conditions below.

Appointments are required and can be facilitated by contacting the hotel directly.


To further care for any guest who is required to extend their stay due to a delay in testing or test results, or a positive test result prior to their return flight, Andaz Costa Rica Resort at Peninsula Papagayo will offer a special Travel Delay Rate, extending up to 50% off the standard rate. The rate is valid for stays up to 14 nights. No minimum length of stay is required at this time, and guests must book with hotel directly while on property. See terms and conditions below.

Beginning April 1, 2022, the Health Pass and travel insurance policy requirements are being eliminated for all individuals. However, a travel insurance policy is recommended to cover medical expenses and lodging in the event of COVID-19 infection.

Costa Rica allows entry without travel insurance to minors under 18 years of age and tourists fully vaccinated against COVID-19 with Moderna, Pfizer-BioNTech, AstraZeneca, and Johnson & Johnson vaccines.  In the case of visitors from the United States, the “COVID-19 vaccination record card” will be accepted.  Foreigners will be able to enter the country if they carry a vaccination certificate or card that contains at least the following information: Name of the person who received the vaccine;  Date of each dose, Pharmaceutical company

Travelers to the U.S. can find additional Costa Rica-specific travel and COVID-19 information at


    Testing arrangements facilitated by participating hotels or resorts are available for registered guests only.

    Tests are conducted by a third party, who is solely responsible for administering the tests; results are not shared with the hotel or resort.

    Tests may be subject to test provider’s terms and conditions.

    This offering, including availability and price, is subject to change at any time, without notice.


Andaz Costa Rica Resort At Peninsula Papagayo is pleased to accommodate guests traveling with pets.

Contact our Guest Services department for more information about our Pet program:

Resort Fee

Resort Fee: 12% per room, per night (taxable)



    A Resort Fee will be assessed nightly.

    Resort Fee covers the following - per day, per room

    - Scheduled Transportation throughout Peninsula Papagayo

    - Non-motorized water sports equipment at our activities (snorkeling,

      kayaking, and stand up paddle boarding)

    - Fitness center access and amenities

    - Valet Parking

    - Cambi Kids Club

    - Local Phone Calls

    - Healthy Minibar includes: Sodas and Snacks.

    - Selected daily resort activities (additional costs may apply on certain