Hotel Policies

COMPLIMENTARY ON-PROPERTY COVID-19 TESTING

As an extension of Hyatt’s Global Care & Cleanliness Commitment, Andaz Costa Rica Resort at Peninsula Papagayo has arranged for complimentary on-property COVID-19 testing through May 31, 2021, for guests traveling to the U.S and staying for 7 nights or more. This is valid for up to two registered guests per guestroom per stay. Guests may purchase additional on-property tests for a fee (additional tests are subject to availability). See pricing below.   

To further care for any guest who is required to extend their stay due to a delay in testing or test results or a positive test result prior to their return flight, Andaz Costa Rica Resort at Peninsula Papagayo will offer a special Travel Delay Rate, extending up to 50% off the standard rate. The rate is valid for stays up to 14 nights. No minimum length of stay is required at this time, and guests must book with hotel directly while on property. See terms and conditions below.   

Costa Rica requires the purchase of a low-cost COVID-related insurance policy if your own health insurance does not meet the country’s specific coverage minimums.  If you test positive, this policy includes coverage for additional nights lodging until the Health Isolation Order has been completed.

TESTING DETAILS

Guests can schedule their on-site appointment with the hotel. All travelers must test 72 hours prior to departing hotel. An appointment is required. Test results are provided within 36-48 hours.

Minimum length stay of 7 nights required to receive complimentary testing. 

 

Additional Testing Costs:

On-site COVID-19 RT-PCR Test: USD $156 inclusive of tax.

Terms & Conditions:

  • Complimentary rapid antigen or RT-PCR testing only applies to guests at participating hotels through May 31, 2021 who are departing for the U.S.
  • A complimentary rapid antigen test or RT-PCR (based on location) will be offered for each guest, up to two (2) registered guests per guestroom per stay for reservations of 7 nights or more, on direct and third-party bookings.
  • Tests must be conducted during a stay at a participating hotel, and no refund or credit will be issued for unused tests. Guest may be required to show proof of travel plans. 
  • Minimum stay requirements for large groups/weddings are at the discretion of resort. 
  • Testing offer not valid for guests traveling to other locations and subject to terms and conditions disclosed at time of booking.  
  • Travel Delay Rate valid in connection with extending both direct and third-party bookings and will be based on prevailing rate at time of reservation extension. 
  • Rate must be booked on-property due to a delay in testing or test results, or a positive test during stay and prior to departure. 
  • Guest may be required to show proof of test status and interrupted travel plans. 
  • Valid at all Hyatt hotels in Mexico, Central America, the Caribbean and South America, excluding Hyatt Ziva and Hyatt Zilara resorts. Rate may only be booked by a guest during a stay.  
  • Participating hotels reserve the right to change Travel Delay Rate to the then-current Hyatt Daily Rate in the event of fraud, abuse or misuse of the Travel Delay Rate.
  • Offers may be modified or withdrawn at any time without notice for any reason, including if the CDC modifies its testing requirements. 
  • Offers subject to availability and void where prohibited by law.

Pet-friendly

Andaz Costa Rica Resort At Peninsula Papagayo is pleased to accommodate guests traveling with pets.

Contact our Guest Services department for more information about our Pet program: gscenter.papagayo@andaz.com

Resort Fee

Resort Fee: 12% per room, per night (taxable)

 

RESORT FEE

    A Resort Fee will be assessed nightly.

    Resort Fee covers the following - per day, per room

    - Scheduled Transportation throughout Peninsula Papagayo

    - Non-motorized water sports equipment at our activities (snorkeling,

      kayaking, and stand up paddle boarding)

    - Fitness center access and amenities

    - Valet Parking

    - Cambi Kids Club

    - Local Phone Calls

    - Healthy Minibar includes: Sodas and Snacks.

    - Selected daily resort activities (additional costs may apply on certain

      activities)