FAQs

Andaz Peninsula Papagayo offers a distinctive “hidden village” experience, seamlessly integrated into the natural landscape. Surrounded by tropical forest and ocean views, the resort blends contemporary design with Costa Rica’s biodiversity, creating a relaxed yet luxurious atmosphere. Guests enjoy access to beaches, a marina, golf, wellness facilities, and immersive cultural experiences.

The resort embraces the essence of “Pura Vida” through locally inspired design, natural materials, and curated experiences such as cultural tours, wellness retreats, and nature-based activities that connect guests with Costa Rica’s heritage.

The resort is ideal for couples, families, celebrations (honeymoons, weddings), business groups, and travelers seeking immersive, nature-driven experiences.

Check-in begins at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out are available upon request, subject to availability.

Yes, you are welcome to enjoy the resort facilities while your room is being prepared

Yes, luggage storage is available through our Front Office team.

Yes, all rooms feature complimentary high-speed Wi-Fi, a spacious work desk, and multiple outlets.

Yes, daily housekeeping is included. Linen is changed every other day as part of our sustainability practices. Turndown service is available upon request.

Yes, 24-hour room service is available. Guests can order via the in-room phone or view the menu online.

Yes, rooms include a minibar with complimentary snacks and non-alcoholic beverages, replenished daily.

Rollaway beds are available for king rooms. Suites and villas include sofa beds instead.

Yes, all restaurants offer vegan-friendly dishes.

We offer a diverse dining experience featuring international cuisines inspired by local Costa Rican ingredients, including Southeast Asian flavors and sushi, at Ostra and Perla. Latin American and Caribbean tapas at Chao Pescao. Southern Italian comfort food at Gaio. Mediterranean cuisine with Mesoamerican influences at Meso in Casa de Playa, and Argentine-style grilled meats at El Gaucho. Andaz also has a specialty coffee offering at Coffee and Vinyls.

Check out all  menus, including room service and specialty restaurants, are available online through the resort website https://andazpuravida.com/dining/

The resort fee includes shuttle transportation within the peninsula, non-motorized water sports, fitness center access, valet parking, Kids Club access, entry to Papagayo Park, daily minibar snacks, and local calls.

The closest airport is Daniel Oduber Quirós International Airport (LIR), approximately 35–45 minutes away. Private transfers can be arranged through the hotel.

Yes, complimentary shuttle service runs every 30 minutes within Peninsula Papagayo.

We offer two complementary transportation options from the resort to our beach club, Casa de Playa: You may take our boat, Nimbu, departing from Playa Sombrero Oscuro every 25 minutes, or you can use our private shuttle, which departs from the main lobby every 30 minutes.
Please note that the Nimbu boat has a break 1:45 pm to 3:00 pm and the last trip is at 4:00 pm from Casa de Playa.

Guests can enjoy a variety of activities including cultural walks, hiking trails, water sports, wellness experiences at ONDA Spa and at the new Espira Shala at the Park.The full calendar is available here https://andazpuravida.com/calendar/

Yes, all pools are open year-round, including family pools, an adults-only pool, and the Casa de Playa beach club pool.

Children’s arm floaties are permitted; however, large inflatable floats are not allowed.

Yes, the spa offers a wide range of treatments, wellness programs, and beauty services.

Yes, the resort features both indoor and outdoor gyms, open 24 hours, including equipment such as treadmills, spinning bikes, and functional training areas.

The resort offers cribs, high chairs, kids’ menus, and access to CAMBI Kids Club with daily activities.

Some activities, such as mixology classes, are adults-only, however, you can enjoy different kind of activities for all the family members at The Park.  

Yes, pets are welcome with a one-time fee. Pets must be on a leash and are not allowed inside restaurants.

Smoking is only permitted on the beaches and must be done away from other guests.

Yes, laundry service is available for an additional fee.

Guest Services can be reached via WhatsApp at +506 8822 8944 for quick assistance.

No, the resort does not currently offer day passes.

Yes, special rates may be available depending on dates and availability. Valid ID is required at check-in.