Hotel Policies

Hygiene and Safety:

Mar Monte Hotel, part of the Hyatt Unbound Collection, is committed to caring for our guests and colleagues, and your safety and well-being is always our top priority.  We continue to closely monitor the COVID-19 situation, remain vigilant, follow procedures and protocols developed in consideration of various health organizations including the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), local authorities and other leading organizations and experts to ensure that we are at the forefront of safety and sanitation.

As part of Hyatt's Global Care and Cleanliness Commitment, below are some of the steps we have taken to ensure your health and well-being so you can enjoy our Surf City experience.

Updated Safety Procedures:

The Governor of California has announced an updated mandate in the state's response for COVID-19.  Until June 15, 2021, The State of California requires all residents and visitors to wear a face mask or covering in all public indoor spaces and outside when six feet of social distancing is not possible from those not of the same household.  

Places you must wear a mask:

  • While inside, or entering our property, lobby, restaurants, pool area, bocce ball court, meeting and event spaces and all other public spaces
  • While placing a food or beverage order at all dining outlets
  • When standing in line to enter restaurants up until being seated, or while ordering at the counter

Places you do not need to wear a mask:

  • In your guest room
  • Once you have been seated in our restaurant (mask required when moving through the restaurant)
  • While swimming, but you must continue to practice social distancing from persons not in your household

Arrival and Check In:

Social distancing is required in all public areas and meeting space.  There is social distancing signage and floor decals displayed throughout the resort.  Furniture in the lobby, pool areas, restaurants and other relaxation areas have been rearranged to allow for proper distancing.  The updated arrival process now includes a Plexiglass barrier at the front desk for a contact-free check in experience or download the World of Hyatt app to check in with Mobile Key.

Our team has increased the disinfecting of our high-touch surfaces in areas such as lobbies, guestrooms, restaurants, meeting/event space, recreational areas, public restrooms, elevator buttons and employee areas using hospital-grade disinfectant.

Hand sanitizer stations are placed in prominent areas throughout the resort's public spaces and entrances.

Each colleague has been trained in updated processes for hygiene and cleanliness.

Food and Beverage

Maximum capacity has been reduced according to state guidelines.  Self-serve buffets have been suspended, menus will be discarded after each guest and dining tables have been rearranged for social distancing.

Pool Modifications

Our pool is open with social distancing measures in place. Reserving pool chairs is not allowed.  Any unattended items will be turned in to Lost and Found after 15 minutes. No glassware, coolers or outside food and beverage is permitted at any of our pool areas. 

After each guest has departed the pool area, the used chair and table are sanitized with a handheld cordless Electrostatic sprayer and new towels are placed by a gloved colleague on the chair for the next guest.

Resort Fee

 
Mar Monte Hotel offers a wide range of amenities to enhance your stay, including:
 
  • 2-hour bicycle rental
  • Saturday Beach Yoga
  • Lobby wine tastings
  • Bocce Ball Court
  • Resort Games
  • In-room Bottled Water
  • In-room Coffee and Tea
  • Welcome Gift (PPE kit)
  • Tesla & Standard EV car chargers
  • Local/800 Calls

 

A daily Resort Fee of $30 (subject to change) plus tax will be added to your nightly rate.