Hotel Policies 

Destination Fee

A daily destination fee of $35.00 plus tax (subject to change) is applied to each room of your stay in order to provide services and amenities which enhance the guest experience. Please contact the hotel directly for more information. 

  • State of the art fitness center featuring weight training, an array of cardiovascular equipment including Peloton and rowing machine, cardio kickboxing zone and a yoga studio
  • In-room coffee and tea
  • 24-hour printing available for small projects 
  • Unlimited espresso drinks, tea and filtered water (sparkling, still, hot) Coffee in the lobby in the AM
  • Unlimited local in-room calls
  • 10% off retail offerings
  • 10% off of Hotel Experiences ( Japanese Whisky Tasting and more to roll out) 
  • Oculus VR Rental
  • Discount at Macy's Union Square
  • Discounts on Big Bus Sightseeing Tour Tickets
  • Streaming availability of your favorite apps, HBO, Netflix, Pandora etc.  
  • Complimentary Walking Tour with SF City Guides
  • $5 Off Day Rate for CITY Bike Rentals 
  • 20% Off Asian Art Museum Admission 
  • 20% Off at  Kabuki Spa  
  • Exclusive Discount with Edible Excursions 
  • $10 off Kyte Rental Car
  • Complimentary Scheduled Fitness Classes - Boxing, Strengthening & Yoga
  • California Migration Museum - Japantown Walking Tour

Wi-Fi Options

Basic Wi-Fi in our public spaces is complimentary and in-room basic Wi-Fi for up to two devices is included in our Guest Amenity Fee.

Faster high-speed Internet access is available for a charge of $14.95 per day for up to five devices. Please contact the front desk for more information.

Pet Policy

We love pets and we love traveling, which is why the two go hand-in-hand in our book. There’s no reason to leave your furry friends behind on your trip to Japantown—we invite them to join you during your stay at our pet-friendly, San Francisco hotel.


1-6 nights: Non-refundable fee of $100 per stay up for to 6 nights

7-30 nights: An additional $100 "Deep Cleaning" fee will be applied (for a total of $200)

30+ nights: The charge will be at the hotel's discretion

Weight Limits

One dog (30 lbs/13.6 kg or less) is welcome in each room