Had a fantastic stay at The Dream Hotel which is a quirky , fun place to stay in a fantastic location. In need of a little TLC but the customer service was outstanding !
Hyatt Hotels and Resorts, Owner at Dream Downtown, by Hyatt, responded to this review
Dear Paula S, Thank you for sharing your experience. We are delighted to hear that you had a fantastic stay at Dream Downtown and enjoyed our unique atmosphere and excellent location. Most importantly, it is wonderful to know that our team’s outstanding customer service helped make your visit so memorable. We also appreciate your feedback regarding areas of the property that could use some additional attention. Guest comments like yours are invaluable as we continually work to enhance the overall experience. Thank you for choosing to stay with us. We hope to welcome you back again soon for another fun and memorable visit. Kind regards, Tonya
Not worth the price. This is part of the Amex hotel collection and I expected so much more from this hotel because of that. With the exception of a few people, the staff was generally unhelpful and rude, and everything else about the hotel was just bleh. The pros are the location and the fact that they offer rooms with double beds, but that's about it.
Hyatt Hotels and Resorts, Owner at Dream Downtown, by Hyatt, responded to this review
Dear Alexa, Thank you for taking the time to share your feedback regarding your stay at Dream Downtown. We are sorry to learn that your experience did not meet the expectations you had for a hotel within the Amex Hotel Collection. We appreciate your recognition of our convenient location and the availability of rooms with double beds. However, we are disappointed to hear that much of your stay fell short, particularly regarding the service you received from our team. Providing welcoming and attentive hospitality is a priority for us, and we regret that your interactions did not reflect those standards. We would like the opportunity to learn more about your experience and address your concerns directly. Please reach out to us at propertyreviews@hyatt.com so we can review your feedback in greater detail. Thank you for bringing these concerns to our attention. We value your feedback and hope to have the opportunity to better serve you in the future. Warm regards, Michele
It would tremendously if the hotel website would mention the rooms are located directly above Tao nightclub which has the base pounding until 4am. Also room had ONE small 18”x 12” drawer for clothes and a closet door that wouldn’t open fully because of mantle in the way. Bathroom has a mildew smell. No curtains on bathroom windows so YMCA next door could look in if the desired to. I will say the Operations Manager completely understood and refunded the remaining three nights on our reservation because of the loud music.
Hyatt Hotels and Resorts, Owner at Dream Downtown, by Hyatt, responded to this review
Greetings from Dream Downtown, Thank you, Dan, for taking the time to share your feedback. I am sorry to hear that several aspects of your stay did not meet expectations. I understand your frustration regarding the noise from the nightclub and the impact it had on your ability to rest. We appreciate your suggestion about providing clearer information on our website regarding room locations and potential noise considerations, as setting accurate expectations is an important part of the guest experience. I also regret the inconvenience caused by the limited storage space, the closet door layout, and the condition of the bathroom. Your comments regarding the mildew odor and bathroom privacy concerns are particularly concerning and have been shared with the appropriate teams for review. That said, I am pleased to hear that our Operations Manager took the time to understand your concerns and worked with you to reach a resolution. While I wish your stay had been more enjoyable from the start, I appreciate your recognition of the efforts made to address the situation. Thank you for your candid feedback. It helps us identify opportunities to improve and better serve our guests in the future. Safe and Happy Travels, Mike M.
Great boutique hotel! The decor, vibe and location were excellent. The room was spacious and modern. The location was safe and walkable. The staff were very friendly. I highly recommend staying there if you are coming to the area.
Hyatt Hotels and Resorts, Owner at Dream Downtown, by Hyatt, responded to this review
Greetings Bernadette B, Thank you for taking the time to share your feedback regarding your recent stay at Dream Downtown. We are delighted to hear that you enjoyed your experience and appreciated the hotel's unique boutique atmosphere, stylish décor, and vibrant overall vibe. It is wonderful to know that you found your room spacious and modern, enjoyed our convenient and walkable location, and felt comfortable exploring the surrounding area. We are especially pleased to hear your kind comments about our team. Providing friendly and welcoming service is one of our highest priorities, and it is rewarding to know that our associates helped enhance your stay. Your recommendation means a great deal to us, and we are grateful for your recognition of the qualities that made your visit memorable. Thank you again for choosing Dream Downtown. We truly appreciate your thoughtful feedback and look forward to welcoming you back for another exceptional stay in the future. Best,
Dream Downtown is an absolute disgrace, especially considering what they charge per night. I've stayed in budget motels that were cleaner, better maintained, and more comfortable than this place. The sheets were stained, the bathroom was filthy, and the room was so absurdly small there was barely enough space to exist, let alone unpack. Everything felt rundown, neglected, and desperately in need of a complete renovation. The entire experience was revolting. The hotel seems to think it can charge luxury prices simply because it's in a desirable NYC location, while delivering accommodations that barely meet the standards of a roadside motel. There's nothing luxurious about sleeping in stained sheets or walking into a bathroom that clearly hasn't been properly cleaned. I would genuinely rather burn $100 bills and sleep on the sidewalk than give this hotel another dollar. Dream Downtown doesn't need a refresh. It needs a complete overhaul. Save your money, your sanity, and your hygiene. Stay literally anywhere else.
Hyatt Hotels and Resorts, Owner at Dream Downtown, by Hyatt, responded to this review
Dear Charlie, Thank you for taking the time to share your feedback regarding your recent stay at Dream Downtown. I am deeply sorry to learn of the significant concerns you encountered with the cleanliness, condition, and comfort of your room. The experience you described is not reflective of the standards we strive to provide, and I understand your disappointment and frustration. We would appreciate the opportunity to learn more about your experience and investigate your concerns further. Please contact us directly at propertyreviews@hyatt.com with your stay details so our team can review the matter thoroughly and follow up with you. Thank you for bringing this to our attention. Warm regards, Michele
Amazing Hotel. Great location and great staff. You are immediately transported into a creative, welcoming space the minute you walk through the door. Phillipe in the basement has the most amazing food and drinks with the best happy hour in the city!
Hyatt Hotels and Resorts, Owner at Dream Downtown, by Hyatt, responded to this review
Dear MatthewsF1849TQ, Thank you for your wonderful review and for choosing Dream Downtown. We are thrilled to hear that you enjoyed our unique atmosphere, convenient location, and the exceptional service provided by our team. It's especially rewarding to know that you felt welcomed and inspired from the moment you arrived. Creating a vibrant and memorable experience for our guests is what we strive for, and we're delighted that Dream Downtown delivered just that. We're also pleased that you enjoyed your experience at Philippe, including the food, drinks, and happy hour offerings. Thank you again for your kind feedback. We look forward to welcoming you back for another amazing stay in the near future. Warm regards, Michele
The concierge allowed a check-in at precisely 3 PM, I could see for hours that many people were checking out and many rooms were available for check-in as they had let me know that the early checkin fee was 200 USD before 9 AM, but they did not offer a checkin even around 2 PM, even with available rooms. I stayed there for a week, making me a great customer business-wise but still they could not give me 2-3 hours worth of consideration. Not going back,.
Hyatt Hotels and Resorts, Owner at Dream Downtown, by Hyatt, responded to this review
Good morning, thank you for sharing your feedback regarding your recent stay at Dream Downtown. We understand how frustrating it was to wait for your room when you observed rooms becoming available earlier in the day. While our standard check-in time is 3:00 PM, we recognize the importance of providing thoughtful consideration to guests who are staying with us for an extended period. Your comments regarding the handling of your arrival will be shared with our team as an opportunity to improve how we communicate and accommodate early arrivals. We appreciate your feedback and hope we have the opportunity to provide a more welcoming experience in the future. Warm regards, Monty
The hotel is super tired and room had shabby torn furniture, drawers in the closets were broken so the closet light never went out. soap holder in the shower was hanging off one screw. For the insane price paid it was a disappointment
Hyatt Hotels and Resorts, Owner at Dream Downtown, by Hyatt, responded to this review
Greetings Pete W, Thank you for taking the time to share your feedback regarding your stay at Dream Downtown. We sincerely apologize that your experience did not meet expectations. It is disappointing to hear about the condition of your guest room, including the worn furnishings, broken closet drawers, and maintenance concerns in the bathroom. We understand how these issues, especially given the rate paid for your stay, would detract from your overall experience. Providing our guests with well-maintained accommodations and a high-quality stay is a top priority, and we regret that we fell short during your visit. If you don’t mind, we would appreciate the opportunity to learn more about your experience and address your concerns directly. Please contact us at propertyreviews@hyatt.com so that we can discuss your stay further. Thank you again for your feedback. We value your comments and hope to have the opportunity to regain your trust in the future. Best,
room is small, hotel is new, but the front desk service is bad, rude and slow. also the phone call service never delivered
Hyatt Hotels and Resorts, Owner at Dream Downtown, by Hyatt, responded to this review
Greetings from Dream Downtown, Thank you for sharing your feedback with us. We are sorry that your experience with our front desk team was slow and unwelcoming and that your phone request was never fulfilled. We understand how a lack of timely and courteous follow-through can negatively affect an otherwise enjoyable stay. We appreciate your feedback and hope to provide you with a more attentive and seamless experience on a future visit to New York City, the Big Apple. Safe and Happy Travels, Mike M.
Believe the reviews when they say this place is loud. There is a rooftop club (DJ and all). There is also a club (Tao) maybe 75 feet from the hotel. Honking was insane (even for NYC). The hallways are very dark and if you touch the closet it triggers a large charge to your account even if you didn’t touch the mini bar ( its motion activated). Review your bill at the end of your stay if you like your money.
Hyatt Hotels and Resorts, Owner at Dream Downtown, by Hyatt, responded to this review
Greetings from NYC, Thank you for sharing your feedback. We’re very sorry that noise from the surrounding nightlife, street activity, and nearby venues prevented you from getting the restful stay you expected. We also apologize for the frustration and concern caused by the minibar sensor and resulting charges. We understand how important it is for billing to be clear and accurate, and we appreciate you highlighting your experience. As our hotel is in the heart of the Big Apple, the neighborhood can certainly be energetic, but we recognize that a comfortable night’s sleep should still be an important part of your stay. Your comments regarding the hallway lighting, noise levels, and minibar system are valuable, and we will ensure they are shared with the appropriate members of our team. We sincerely appreciate your candid feedback and hope we might have an opportunity to provide you with a more comfortable experience should your travels bring you back to New York City. Please don't hesitate to reach out if we can assist with a future visit. Safe and Happy Travels, Mike M.
Showing 10 reviews since September 23, 2026.