The concierge allowed a check-in at precisely 3 PM, I could see for hours that many people were checking out and many rooms were available for check-in as they had let me know that the early checkin fee was 200 USD before 9 AM, but they did not offer a checkin even around 2 PM, even with available rooms. I stayed there for a week, making me a great customer business-wise but still they could not give me 2-3 hours worth of consideration. Not going back,.
Hyatt Hotels and Resorts, Owner at Dream Downtown, by Hyatt, responded to this review
Good morning, thank you for sharing your feedback regarding your recent stay at Dream Downtown. We understand how frustrating it was to wait for your room when you observed rooms becoming available earlier in the day. While our standard check-in time is 3:00 PM, we recognize the importance of providing thoughtful consideration to guests who are staying with us for an extended period. Your comments regarding the handling of your arrival will be shared with our team as an opportunity to improve how we communicate and accommodate early arrivals. We appreciate your feedback and hope we have the opportunity to provide a more welcoming experience in the future. Warm regards, Monty
The hotel is super tired and room had shabby torn furniture, drawers in the closets were broken so the closet light never went out. soap holder in the shower was hanging off one screw. For the insane price paid it was a disappointment
Hyatt Hotels and Resorts, Owner at Dream Downtown, by Hyatt, responded to this review
Greetings Pete W, Thank you for taking the time to share your feedback regarding your stay at Dream Downtown. We sincerely apologize that your experience did not meet expectations. It is disappointing to hear about the condition of your guest room, including the worn furnishings, broken closet drawers, and maintenance concerns in the bathroom. We understand how these issues, especially given the rate paid for your stay, would detract from your overall experience. Providing our guests with well-maintained accommodations and a high-quality stay is a top priority, and we regret that we fell short during your visit. If you don’t mind, we would appreciate the opportunity to learn more about your experience and address your concerns directly. Please contact us at propertyreviews@hyatt.com so that we can discuss your stay further. Thank you again for your feedback. We value your comments and hope to have the opportunity to regain your trust in the future. Best,
room is small, hotel is new, but the front desk service is bad, rude and slow. also the phone call service never delivered
Hyatt Hotels and Resorts, Owner at Dream Downtown, by Hyatt, responded to this review
Greetings from Dream Downtown, Thank you for sharing your feedback with us. We are sorry that your experience with our front desk team was slow and unwelcoming and that your phone request was never fulfilled. We understand how a lack of timely and courteous follow-through can negatively affect an otherwise enjoyable stay. We appreciate your feedback and hope to provide you with a more attentive and seamless experience on a future visit to New York City, the Big Apple. Safe and Happy Travels, Mike M.
Believe the reviews when they say this place is loud. There is a rooftop club (DJ and all). There is also a club (Tao) maybe 75 feet from the hotel. Honking was insane (even for NYC). The hallways are very dark and if you touch the closet it triggers a large charge to your account even if you didn’t touch the mini bar ( its motion activated). Review your bill at the end of your stay if you like your money.
Hyatt Hotels and Resorts, Owner at Dream Downtown, by Hyatt, responded to this review
Greetings from NYC, Thank you for sharing your feedback. We’re very sorry that noise from the surrounding nightlife, street activity, and nearby venues prevented you from getting the restful stay you expected. We also apologize for the frustration and concern caused by the minibar sensor and resulting charges. We understand how important it is for billing to be clear and accurate, and we appreciate you highlighting your experience. As our hotel is in the heart of the Big Apple, the neighborhood can certainly be energetic, but we recognize that a comfortable night’s sleep should still be an important part of your stay. Your comments regarding the hallway lighting, noise levels, and minibar system are valuable, and we will ensure they are shared with the appropriate members of our team. We sincerely appreciate your candid feedback and hope we might have an opportunity to provide you with a more comfortable experience should your travels bring you back to New York City. Please don't hesitate to reach out if we can assist with a future visit. Safe and Happy Travels, Mike M.
We booked for the pool which was due to close on September 20th, only to be told upon check in that it had closed early on September 13th. This was disappointing, as was the lack of explanation and escalation from the check in receptionist. Without the pool, the hotel is simply average amongst other NYC hotels, albeit more expensive (due to the pool facilities).
Hyatt Hotels and Resorts, Owner at Dream Downtown, by Hyatt, responded to this review
Greetings William, Thank you for sharing your experience at Dream Downtown. We're sorry to hear that the rooftop pool closed earlier than the September 20 date you were expecting and that you did not receive a clear explanation at check-in. We understand your disappointment, particularly since access to the pool was an important factor in choosing our hotel. Learning upon arrival that it had closed on September 13, combined with the lack of additional clarification or assistance, understandably affected your perception of the overall experience and value of your stay. We appreciate your candid feedback and regret that this unexpected change detracted from your visit. We hope to have an opportunity to provide a more satisfying experience on a future stay in the Big Apple. Safe and Happy Travels, Mike M.
Avoid at any price. Bad service and electricity issue. Fried my power supply , couldn't power my devices. Front desk ignore me an didn't provide any updates
Hyatt Hotels and Resorts, Owner at Dream Downtown, by Hyatt, responded to this review
Greetings Jad A, Thank you for taking the time to share your feedback regarding your stay at Dream Downtown. We are sincerely sorry to learn about the issues you encountered during your visit. We understand how frustrating it must have been to experience electrical problems that affected your ability to use and charge your devices, and we regret the inconvenience this caused. We are equally concerned to hear that you felt your concerns were not addressed appropriately and that you did not receive timely updates from our front desk team. Providing responsive communication and attentive service are fundamental to the guest experience we strive to deliver, and we apologize that we fell short of those expectations. We would appreciate the opportunity to learn more about your experience and discuss your stay further. If you don't mind, please contact us at propertyreviews@hyatt.com so that we can address your concerns directly. Thank you again for bringing these matters to our attention. We value your feedback and hope to have the opportunity to restore your confidence in us. Best,
Hotel service was horrendous and there were cigarettes everywhere in the flowers and the people were very inattentive
Hyatt Hotels and Resorts, Owner at Dream Downtown, by Hyatt, responded to this review
Greetings from Dream Downtown, Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Your comments are important to us, and we would appreciate the opportunity to learn more about your stay. Please contact us directly at propertyreviews@hyatt.com so our team can review your concerns in greater detail and work toward a resolution. Thank you for bringing your experience to our attention. We hope to have the opportunity to restore your confidence in us. Safe and Happy Travels, Mike M.
One of the worst hotel experiences in my life, and it happened on my honeymoon. The hotel front desk staff were rude upon arrival. You could not hear a thing in the lobby as they had a DJ playing music that was beyond loud. Once we got to the room, it was quieter, but that was until about 10pm when the hotel club, which was directly above shook our room till 4am. We called the front desk and they said that they could do anything about it. In addition, the hotel falsely advertised their pool. The pool is not open to hotel guests unless you pay $150 per person for a chair. The most ridiculous and awful experience.
Hyatt Hotels and Resorts, Owner at Dream Downtown, by Hyatt, responded to this review
Dear Christopher K, Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet expectations, especially during such a special occasion as your honeymoon. We apologize for the concerns you encountered with your arrival experience, the noise levels in and around the hotel, and the disruption you experienced in your guestroom. We understand how disappointing it must have been to have your rest impacted, and we regret that our response at the time did not leave you feeling supported. We are also sorry to hear of your frustration regarding the pool access and appreciate you bringing your concerns to our attention. Providing clear and accurate information to our guests is extremely important to us, and we understand your disappointment. We would welcome the opportunity to learn more about your stay and address your concerns directly. Please contact us at propertyreviews@hyatt.com with your reservation details and a copy of your review so that our team can further investigate and follow up with you. Thank you again for sharing your experience. We hope to have the opportunity to speak with you soon. Kind regards, Tonya
This place seems to want to be pop luxury, but it's not modern or luxury. It's got odd nonsensical design elements, and overall the stay was inconvenient. You have to register before you go to the pool. When you call the front desk you get an AI voice that responds. The bedroom is tiny, and there is a chain mail shower curtain.
Hyatt Hotels and Resorts, Owner at Dream Downtown, by Hyatt, responded to this review
Dear 2sheh, Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations. We regret that you found aspects of the hotel's design, accommodations, and overall experience inconvenient. We understand that room size, design elements, and guest procedures can significantly impact a stay, and we are disappointed to hear that these features did not align with the experience you were seeking. We also appreciate your comments regarding the pool registration process and your experience when contacting the front desk. Guest feedback is invaluable as we continually evaluate ways to improve the overall experience we provide. We would welcome the opportunity to learn more about your stay and discuss your concerns in greater detail. Please contact us at propertyreviews@hyatt.com and include your stay information so our team can review your feedback and follow up directly. Thank you again for sharing your experience. We hope to have the opportunity to address your concerns. Kind regards, Tonya
Had an amazing experience. The food was top tier. The costumer service is exceptional. And there are so many other great places, landmarks in the area. Many of them were walking distance. It really felt like a dream!
Hyatt Hotels and Resorts, Owner at Dream Downtown, by Hyatt, responded to this review
Good evening, thank you for sharing such a wonderful birthday experience with us! We’re thrilled to hear that your stay at Dream Downtown felt like a dream come true, from the exceptional customer service and delicious food to the many nearby landmarks and attractions within walking distance. It was a pleasure being part of your special celebration, and we look forward to welcoming you back for another memorable stay! Warm regards, Monty
Showing 10 reviews since August 27, 2026.