Reviews

Your shoutout to our location resonates with us—we love that you took full advantage of being steps from Chelsea Market and the energy of the Meatpacking District. That said, we’re sorry your stay wasn’t seamless when it came to the in-room details. Noticing a lack of bathroom ventilation and limited power outlets is exactly the kind of guest insight we rely on to guide real improvements. Your feedback about the mini-fridge not offering healthy choices and the need for more bathroom hangers is especially helpful—we’re reviewing our selection with our in-room dining team and housekeeping to ensure essentials are on hand. We also hear your disappointment about the rate jump when you tried to extend; we know that flexibility means so much, especially in the heart of Manhattan. We’d like to speak with you further and learn more about your experience at our hotel. We kindly ask that you please contact the hotel directly and ask to speak with Samantha, our Director of Front Office. Thank you. On a future visit, let us reserve a spot by our rooftop terrace, where you can soak in the skyline with a little more breathing room.

Your mention of strolling 10–20 blocks to soak up the city instantly put us in step with you—there's something energizing about exploring Manhattan on foot. We're so glad our location made it easy for you to reach 8th Avenue’s shops and connect seamlessly to the subway, all while enjoying vibrant, walkable neighborhoods. Our team genuinely loves seeing guests turn Dream Downtown into a launchpad for urban adventures, whether that's a morning walk to Chelsea Market or an evening discovering Meatpacking nightlife. For your next visit, you might consider our complimentary bicycles—they’re perfect for taking in even more city views, from the High Line to Hudson River Park. Thanks again for sharing your experience. We hope to be the start—and finish—of your next unforgettable NYC journey.

Colleen, your shoutout about our “hip cool vibe” and unbeatable location truly made us smile—there’s nothing we love more than connecting guests to the best of downtown. At the same time, we understand how essential that first cup of coffee is, especially for business travelers facing early mornings. We’re sorry our in-room setup didn’t meet your needs; we’re reviewing coffee amenities as part of our ongoing commitment to guest comfort. We’re glad you found your room clean and well appointed, and that our walk-in showers left a strong impression. Thank you for sharing a runner’s perspective on the Hudson path—that quick access is a favorite for many of our guests. And while our fitness center is compact, we hope you found the 24-hour access convenient. We’d like to hear more about your stay and ensure your next visit is seamless. Please ask for Samantha, our Director of Front Office, when you connect with us directly. Next time, let us reserve a sunrise cabana for you—perhaps with an espresso ready poolside. We’d be thrilled to welcome you again.

Susan, your words about feeling disappointed and let down during your stay truly hit home for us. We never want a guest to leave Dream Downtown with this impression, and we take your feedback seriously. Hearing you encountered issues with service, your room key, unexpected charges, and unavailable amenities like our pool is deeply troubling. Transparency and hospitality are at the core of who we are, and we’re sorry we missed the mark—from the moment you arrived to the state of your room and clarity around seasonal amenities. Our Operations team is already reviewing how we communicate pool availability online and in pre-arrival messages, and our Engineering lead is inspecting the condition of our guestroom carpets and surfaces. We’d value the chance to speak with you directly and learn more about your experience at our hotel. Please contact us at the hotel and ask to speak with Samantha, our Director of Front Office, so we may address your concerns personally. We genuinely hope we can regain your trust.

We get where you’re coming from—nothing derails a good stay like a billing surprise at checkout. We're grateful you took time to share the details so candidly. It’s clear we missed the mark on the mini bar charge and didn’t set the right expectations around daily fees, both of which can feel really frustrating. Our front desk team is always happy to review billing in real-time, and we encourage you to reach out so we can make this right for you. Your feedback also helps us clarify our incidental and facility fee details at check-in, which we’re committed to improving. Next time, let us treat you to coffee at our Lobby Bar—perfect for a smooth start before exploring Chelsea Market just steps away. We want your next Dream Downtown experience to feel seamless from arrival through checkout. We look forward to another opportunity to welcome you back and hope we can restore your trust.

Zach, reading your headline stopped us in our tracks—no one should leave Dream Downtown feeling this let down. We’re sincerely sorry your stay was disrupted from the start. You described issues that fall far short of the experience we promise, especially when it comes to your rest and our approach to challenges—whether it’s a squeaky bed, stubborn lighting, or a city soundscape that crept in through an unsealed window. We see that our interim solution with the masking tape hardly resolved the problem, and we can understand how a cold, noisy room overshadowed your night. It’s equally disappointing to hear our team didn’t demonstrate the empathy or urgency you expected. That’s not how we want anyone’s time in our care to unfold. We’d like to speak with you directly and understand more about your experience. Please contact the hotel and ask to speak with Samantha, our Director of Front Office. Thank you, Zach.

Your “sanctuary” comment truly resonates with our entire team—we want your room to feel like your personal retreat after a full day in the city’s buzz. We’re grateful you highlighted both our friendly staff and sparkling pool. There’s something uniquely energizing about that glass‑bottom design, especially when city sunlight pours in across the water. Having you describe it as “refreshing and pretty to look at” was exactly the atmosphere we hope comes across, day or night. It sounds like our central Meatpacking District location made exploring extra convenient for you, and we’re so glad you felt at home in your room’s comfort and calm. Next time you join us, let us reserve a poolside cabana so you can lounge a little longer and soak up even more of those vibrant city views. Thanks for choosing Dream Downtown—until your next New York adventure!

Nancy, your headline captures such a candid middle ground, and we genuinely appreciate your honest perspective. We’re pleased our team’s graciousness and our location—steps from the Chelsea Market and High Line—stood out during your stay. That said, we regret to hear your room felt both small and dusty. While some guests find our ship-inspired porthole windows and loft-style layouts charming, we understand they don’t always feel spacious, and there’s simply no excuse for dust. Our Housekeeping lead is reviewing your feedback so we can ensure every guest feels the fresh, polished welcome they deserve. We’d truly like to speak with you further and learn more about your experience at our hotel. We kindly ask that you please contact the hotel directly and ask to speak with Samantha, our Director of Front Office. If you return, we’d love to recommend a suite or our GuestHouse penthouse for extra room to stretch out—and deliver a Dream Downtown vibe that’s truly dreamy.

Thank you for sharing your feedback. I’m very sorry for the inconvenience you experienced with the minibar charges and for the difficulty in receiving your updated receipt. Please allow me to clarify — the minibars in our rooms are weight-sensitive, which means items are automatically charged when removed, even temporarily. For guests who prefer to store their own items, we also offer complimentary mini fridges upon request. I apologize this wasn’t better communicated during your stay. I’d like to personally assist in reviewing your folio and ensuring your refund and documentation are properly processed. Please feel free to reach out to me directly at frontofficeddt@dreamhotels.com, and I’ll make this a priority. We appreciate your business and hope to have the opportunity to restore your confidence in us.

We couldn’t help but smile at your headline—it perfectly captures the Dream Downtown spirit. There’s nothing we love more than seeing our guests make the most of our location, mixing work with a healthy dose of play. It sounds like you discovered the best of both worlds: daytime calm to focus and, after hours, the vibrant energy of our Tao Group nightlife. We’re glad our setting helped you unwind after tackling busy NYC days. Next visit, let us reserve you a table at PHD Rooftop Lounge so you can toast to your victories while taking in those iconic skyline views. Thank you for making us your downtown home base, Phillip. We’ll be ready to welcome you back whenever work—or play—brings you to Manhattan again.