The spa and whole experience was wonderful. The staff were just lovely and very welcoming. The grounds were peaceful to walk around and the food was exceptional. We will be back! Highly recommend it!

From start to end our stay was absolutely phenomenal. The welcoming staff were attentive but not over bearing. The grounds building and decor are top notch! We didn't sport one spider web! Which is impressive with how high the ceilings are Ross in the whiskey room is an asset to this hotel. He is passionate about his trade but listens to you rather than pushes knowledge on to you - his customers service level is off the scale. Callum at the front desk (General manger) made us feel welcome, his calm professional demeanor was so nice warming he would ask us about our day and take genuine interest without being imposing. All the staff were happy even the younger bar staff and waiting staff were knowledgeable or it was never trouble for them to find something out - you can see they treat Thier team really well. Our honeymoon was so special thankyou to the hotel for having a big contribution to that.

Love the Schloss. We go every year for the golf, spa, and food. The hotel and grounds are beautiful. The golf course is picturesque. The staff is friendly, accommodating, and very responsive to our needs. Jamie (the manager) was a huge help. The whiskey library was extensive, and the bartenders are always helpful with your exploration of new Scotch whiskies.

Went for a solo retreat for a couple of nights of r&r. Have visited spa several times and had another excellent experience there with Millie and her team. First time staying at hotel though, and overall it was a great stay...very clean, great room, very relaxing overall. However, there were a couple of things which could elevate the whole experience to a more world-class hotel status without a whole lot of effort... probably just down to staff training.

What a beautiful property with great staff. Clean room, comfortable bed, relaxing spa experience. We had an excellent experience staying here. We definitely would come back!

Great time at the SCHLOSS. Fabulous hotel with excellent facilities, wonderful staff catering to your every need. Spa was amazing and Charlie’s for dinner was exceptional.

I wouldn't stay in the castle part which is unfortunate. No Air Conditioning and was not disclosed up-front anywhere. Wi-Fi was also not useable. For the price, this did not live up to the reviews nor the reputation of a Hyatt high-end property. Staff on check-in were uncaring and seemed bothered like others have indicated

Expectation was high as it’s a 5 star hotel and it met expectations, good standards across accommodation, facilities, spa and staff. Food choice outside restaurant limited but perfectly ok . Charlie’s Restaurant was very nice., good breakfast and nice menu for dinner.

We were disappointed with the overall experience having extensively researched the best option for a luxury stay to celebrate a special occasion. The overarching feeling was not one of welcome but one of inconvenience. We seemed like an afterthought to staff. Initial impressions were poor. Questions around our stay were not adequately answered by reception staff who did not seem fully invested in the process. This continued at the golf driving range where there were no balls to drive. At the spa, the aroma sauna was inoperable. At dinner the experience fell well below expectation particularly in terms of service, quality, atmosphere (and in relation to the former aspects), cost. Post dinner the bar experience continued the theme. The cumulative feel tarnished the occasion and has led us to consider another stay at an alternative location to celebrate in genuine style.

Amazing experience. Best spa we’ve been to and booking dinner in Sunlaws is a must. The service, spa, food and grounds were all unforgettable