The AC in this hotel is an absolute joke. The room got into the 80s f during the day and it never got below 75f. They say that as soon as the temperature outside drops below 20°c the whole hotel AC shuts off, even if your room is in the 80s with no way to open the window... doesnt make any sense. I think its absolutely ridiculous that hotels try to save money at the expense of the paying customers.

We had a wonderful stay at Caption by Hyatt in Osaka! From check in to check out the whole experience was seamless. We really enjoyed their restaurant on site Shop Talk, which offered à la cart options instead of fixed per person rates you typically see at other Hyatts. The hotel was relatively close by to all major tourist spots such as Dotonbori! Everything was walking distance or a short subway train ride away! Next time we are in Osaka, we will certainly return here!

Great location filled with great staff. Modern designs with touches of traditional elements. Fresh and clean! You will enjoy your stay here!

Great location—the hotel is close to many excellent places to eat, making it easy to enjoy a variety of delicious meals nearby. The staff were also very helpful. I had ordered some packages to the hotel before arriving, and they had already placed them in my room when I checked in. It was a lovely surprise, especially since they also let me check in early. Overall, I had a very convenient and pleasant stay!

My wife, daughter, and I stayed two nights at Caption by Hyatt in Osaka. The experience was nothing short of excellent. The staff, room, restaurant, and hotel were all excellent and better than we’d been expecting. Great location as well.

The hotel is top-notch. Probably one of the best hotels that I stayed in as far as staff decor and amenities Also, it isn’t a very walkable area

A good, clean hotel with a good location in Osaka. The staff were friendly, restraint in the lobby was good for breakfast, and the views from our room were great.

The location was excellent, In the heart of Namba and just a couple of minutes away from Kuromon market. Walking distance from nearly every major attraction in Osaka and metro stations too if you're arriving from Tokyo via Shinkansen and need to transfer to there via the metro from shin-osaka. Excellent staff and beautiful rooms which are worth the money.

Awesome hotel with great service! Our flight arrived early at 8:00 AM, and we asked if an early check-in was possible. The staff was very accommodating, and we were able to check in as early as around 10:30 AM, which was such a huge help after an early flight. The hotel has everything we needed—laundry facilities, a water pitcher in the room, and a water dispenser conveniently located just outside our room. We also really appreciated their luggage delivery service, which made traveling so much easier and more convenient. The breakfast was also so good! The bathroom was spacious, and the location was excellent. It’s within walking distance of Kuromon Market, the train station, and other attractions. Overall, we had a wonderful stay and absolutely no complaints. The staff, amenities, location, and services were all excellent. Highly recommended!

We loved this Hyatt Caption. Staff were professional and helpful, and the location was close to many places we had on our list to visit. We especially loved the matcha shake and had it several times! Highly recommend staying here if you plan to travel to the area.