Payment

Caption by Hyatt Kabutocho Tokyo only accepts cashless payments. We do not accept cash.

Luggage Storage

We will accept luggage, including luggage sent by courier, from two days before your check-in date.​ Please note that we do not accept cash-on-delivery parcels. We will accept luggage storage after check-in only if you have a reservation within 30 days from checkout date. Luggage storage after checkout is limited to one item per registered guest. 

Customer Harassment Policy

Click here for our Customer Harassment Policy.

Caring for the Planet

As part of Hyatt’s World of Care program, Caption by Hyatt Kabutocho is fully committed to advancing environmental action through numerous initiatives. 

Outside Food and Beverage Policy

Please refrain from bringing outside food and beverages into Talk Shop.

Sustainability Policies

Hyatt is committed to advancing environmental action so that destinations around the world are vibrant for our guests, colleagues and communities. Thank you for your understanding and cooperation in helping us protect the environment. Learn more about how our hotel is advancing care for people, the planet and responsible business here.

Disposable Guest Amenities

As part of our ongoing commitment to reducing waste, our hotel provides a limited selection of disposable guest amenities. We kindly suggest packing necessary daily essentials in advance. Should you have any special requests or require additional amenities, please feel free to contact us after check-in.

Bottled Water

To reduce the use of single-use plastics, our hotel no longer provides bottled water. Instead, you may easily fill your drinking vessel with drinking water available throughout the hotel.

Pet Policy

Pets are not allowed at Caption by Hyatt Kabutocho Tokyo, except for service animals.