All of our staff speak English, and we have a number of bilingual team members who speak additional languages. If translation assistance is needed, we'll do our best to connect you with a staff member who can help.

Yes. International power adapters and converters are available upon request, subject to availability. Please see our Front Desk team during your stay, and they'll be happy to assist you.

Yes, we can accept packages prior to your arrival. Please ensure the package is clearly labelled with the name on your reservation and your arrival date. We will hold it for you and have it noted for your arrival.

Absolutely! Simply contact our Front Desk team, and they'll be happy to arrange a wake-up call at your preferred time. Alternatively, you can use the alarm clock located beside your bed in your room.

While we don't have a dedicated concierge team, our Front Office team are local experts and are always happy to assist with recommendations for dining, local attractions, transportation, tours, and other things to do during your stay.

Yes. Laundry and dry-cleaning services are available. You'll find a laundry bag and service form in your room. Simply complete the form with your preferred collection time, place your items in the bag, and our team will arrange the service for you.

No, we do not provide babysitting or childcare services.

Absolutely! Talk Shop offers a variety of vegan and gluten-free menu options. Please let our team know about any dietary requirements, and they'll be happy to recommend suitable dishes and highlight menu options to ensure you have an enjoyable dining experience.

Yes. We cater to a range of dietary preferences, with vegan, gluten-free, and other dietary-friendly options available. If you have any dietary requirements, please let our team know and we'll be happy to recommend suitable options.

Yes, you're welcome to order food from outside restaurants during your stay. For food safety reasons, guests are required to meet the delivery driver and collect their order from the hotel lobby.

We do not offer room service. However, you can order from Talk Shop by phone, and our team will provide an estimated collection time so you can enjoy your meal in the comfort of your room. For light snacks, drinks, and refreshments at any time of day, our 24-hour Grab & Go is conveniently located on the ground floor.

Yes. Cribs and extra beds are available upon request, subject to availability. Cribs are provided complimentary, while extra beds are available for AUD $60 per night. Please note that extra beds can only be accommodated in our Accessible Queen and Premium King room types.

Yes, all of our guest rooms are 100% smoke-free. If you wish to smoke, please use the designated outdoor smoking area located approximately 4 metres to the left or right of the hotel entrance. Smoking is not permitted inside the hotel or guest rooms. Additional cleaning fees may apply if smoking occurs inside the hotel or guest rooms.

Yes, you're welcome to request a particular view. While room views are subject to availability and cannot be guaranteed, we encourage you to contact us directly before your stay and we'll do our best to accommodate your preference. If you'd like to guarantee a specific view, you can select the corresponding room type when booking online.

We do not have any rooms available with a bathtub.

Yes. If you prefer a quieter room away from elevators or high-traffic areas, please let us know before your arrival. We'll note your preference on your reservation and do our absolute best to accommodate your request, subject to availability.

We do not have a swimming pool on-site. If you're looking to go for a swim during your stay, our Front Office team will be happy to recommend nearby public or recreational swimming facilities.

Yes! Our 24-hour Fitness Studio, located on Level 2, is available exclusively for hotel guests. It features premium Technogym equipment, a world leader in fitness and wellness solutions, so you can work out whenever it suits you, day or night.

We do not have a dedicated business centre. However, we do offer a small meeting space called The Gathering Place, located on Level 1, which is available to book for meetings or small gatherings. To enquire about availability or make a booking, please contact our Sales team.

We do not offer spa services on-site. However, our Front Office team would be happy to recommend nearby day spas and wellness centres and assist you with local recommendations during your stay.

we do offer a small meeting space called The Gathering Place, located on Level 1, which is available to book for meetings or small gatherings. To enquire about availability or make a booking, please contact our Sales team. Please email us sydcp-sales@hyatt.com

Yes. Complimentary Wi-Fi is available in all guest rooms and throughout the hotel. Guests can connect to the World of Hyatt Wi-Fi network using their surname and room number.

Yes

The hotel is conveniently located approximately 7.5 km from the nearest airport, making it a quick and easy journey by car or taxi.

We do not offer an airport shuttle service. However, we can arrange a private airport transfer for an additional fee. Please contact the hotel prior to your arrival if you would like to book this service.

The nearest train and bus station is approximately 0.2 km from the hotel, making it an easy walk for guests using public transport.

Railway

From Central Station, head towards the Pitt Street Exit via Grand Concourse and take 250m or 4 minute stroll to Caption By Hyatt Central Sydney at 13 Parker Street Haymarket. You can also board the L1 towards Dulwich Hill lightrail at the Central Station lightrail stop from Grand Concourse, and travel 1 stop to Capitol Square. From here, walk approx 40m down towards Parker Street, turn right and you will be greeted at the doors of Caption By Hyatt.

Metro

The newly developed Sydney Metro offers a high-speed, fully accessible link, connecting Sydney’s CBD with key inner and outer suburbs. With a frequency of four minutes during peak periods, the Metro can connect you to major stops like Central station, Martin Place, or Barangaroo, which will provide further connections to the lightrail that would lead you to Caption by Hyatt.

Light Rail

To make your way to Caption by Hyatt via the Lightrail, Capitol Square is the closest stop if you are travelling along the L1 but you may also get off at the Chinatown stop for a slightly longer walk, if you are taking the L2 or L3 line.

There are several convenient ways to get to downtown from the hotel. You can take the light rail, train, or bus, all of which are located within easy walking distance. If you prefer, it's also possible to walk, depending on your destination. Our Front Office team will be happy to provide directions and recommend the best option for your plans.

Yes, please contact the hotel prior to your arrival if you would like to book a service.

Yes. While we don't have a dedicated attractions map, our Front Office team is happy to print maps and provide directions to local attractions. We can also recommend the best route to your destination and assist with transport options if needed.

Our hotel is conveniently located close to many of Sydney's most popular attractions, including:

Chinese Garden of Friendship – approximately 0.97 km

Darling Harbour – approximately 2.11 km

ICC Sydney – approximately 2.19 km

Sydney Opera House – approximately 2.57 km

Sydney Harbour Bridge – approximately 3.14 km

Our Front Office team is also happy to provide directions and recommend the best way to reach these and other local attractions.

Yes. The hotel is conveniently located near some of Sydney's best shopping and dining precincts. Queen Victoria Building (QVB) and Westfield Sydney are both approximately 1.58 km away, offering a wide range of retail stores, cafés, restaurants, and entertainment options. Our Front Office team is also happy to recommend local dining options to suit your tastes.

We do not have on-site parking. We recommend First Parking Darling Square, which is approximately a 7-minute walk from the hotel. Guests can conveniently drop off their luggage at the hotel before parking. Parking can be booked online in advance, where you'll find the latest rates and availability. Our Front Office team is also happy to assist with directions if needed.

We do not offer valet parking.

No, we do not have electric vehicle charging stations on-site. Our Front Office team will be happy to recommend nearby public EV charging facilities if required.

Yes. We offer outer-connecting Deluxe and Premium room types, making them a great option for families or groups travelling together. To guarantee connecting rooms, please book the applicable room types. We will then do our best to assign the connecting rooms, subject to availability. If connecting rooms are not available, we can also accommodate requests for adjacent rooms or rooms on the same floor, subject to availability. Please let us know your preference before your arrival, and we'll do our best to assist.

Absolutely! Talk Shop, located on Level 1, offers a dedicated kids' menu for breakfast, lunch, and dinner, with a variety of child-friendly favorites to suit younger guests.

Yes! We welcome small celebrations and special events in Talk Shop, our versatile venue located on Level 1. If you'd like to explore the space, we recommend contacting our Sales team in advance to arrange a site visit and discuss your event requirements.

We do not offer event planning services. However, our Sales team will be happy to assist with venue enquiries, availability, and event bookings for functions held at the hotel.

Yes, audiovisual equipment is available for meetings held in The Gathering Place. Please note that audiovisual equipment is not available for events held in Talk Shop.

Yes. Our talented kitchen team can provide catering for events held at the hotel. To discuss catering options and event packages, please contact our Sales team, who will be happy to assist with planning your event.

Unfortunately, we do not offer pet-friendly rooms or designated pet areas. However, certified service dogs are welcome. Please provide the appropriate certification prior to or upon arrival so we can make the necessary arrangements for your stay.

Yes. Our hotel is designed to be accessible for guests with mobility needs. While there are stairs at the entrance, we also have a wheelchair accessibility lift to provide easy access. Accessible features are available throughout the hotel, including the entrance, corridors, and public/common areas, to help ensure a comfortable and convenient stay.

Yes. We offer accessible guest rooms, featuring wider doorways, roll-in showers, grab bars, and other supportive accessibility features to help ensure a comfortable stay. As accessible rooms are limited, we recommend booking in advance and confirming availability prior to your arrival. If you have any specific accessibility requirements, please contact us and we'll be happy to assist.

Please bring a valid government-issued photo ID, such as a driver license, passport, or proof of age/photo identification card, along with a valid method of payment. As a cashless hotel, we accept Visa, Mastercard, American Express, and Apple Pay.

Yes. Guests must be at least 18 years of age to check in. Guests under the age of 18 must be accompanied by a parent or legal guardian throughout their stay.

Yes. We offer complimentary luggage storage both before check-in and after check-out, so you can make the most of your time before arriving or after departing. Simply speak with our Front Office team, who will be happy to assist.

If you expect to arrive after midnight, please let us know in advance by calling or emailing the hotel. Our Reception is open 24 hours a day, and we'll make a note on your reservation to ensure a smooth late arrival and have everything ready for your check-in.

Yes. Early check-in is available upon request. Please let us know your estimated arrival time (ETA) before your stay, and we'll do our best to have your room ready. As early check-in is subject to availability, it cannot be guaranteed.

Yes. Late check-out may be available upon request. Simply speak with our Front Desk team, who will be happy to assist. Please note that late check-out is subject to availability on the day of departure, and additional charges may apply depending on the requested departure time.

Yes. You can enjoy a convenient express check-out through the World of Hyatt app. Alternatively, if no assistance is required, simply leave your room key in the Express Check-Out box located at the Front Desk before departing.

Lost items found at the hotel are recorded and stored securely. If you believe you have left something behind, please contact our Front Desk as soon as possible with a description of the item and the approximate date it was lost. Our team will be happy to check our lost and found records and assist you.

There is no formal dress code. However, we kindly ask guests to wear appropriate attire and footwear when using the hotel's public areas and dining at Talk Shop. Swimwear, sleepwear, and clothing that may be considered offensive are not appropriate in public spaces.

No, Caption by Hyatt Central Sydney is a cashless hotel.

Yes, pre-payment can be arranged. Please contact caption.sydney@hyatt.com for assistance.