Caption by Hyatt Downtown Nashville FAQ | Nashville Stay Questions Answered
FAQs
General FAQ
The hotel is located at 118 12th Avenue South in The Gulch, between downtown Nashville and the West End, close to restaurants, nightlife, and major event venues.
The reservation holder must be at least 18 years old to check in and must present a valid government-issued photo ID and a credit card in their name.
Yes. A valid credit card in the guest’s name is required at check-in for room payment and an authorization to cover taxes and incidental charges.
Yes. Caption by Hyatt Downtown Nashville participates in World of Hyatt, so members can earn and redeem points and enjoy tier benefits on eligible stays.
Hotel Experience & General Information
The Gulch is a lively, walkable district known for its restaurants, rooftop bars, street art, and live music, giving guests an easy way to experience Nashville’s local scene. See more here.
Guests can walk to Bridgestone Arena, the Ryman Auditorium, and Lower Broadway, and reach the Country Music Hall of Fame and Music City Center in just a few minutes.
Yes. Nissan Stadium is walkable from Caption by Hyatt Downtown Nashville, especially if you are already around Lower Broadway or downtown before an event. The walk is typically 15–25 minutes via downtown streets and pedestrian routes across the river.
Parking, Travel & Transportation
Valet parking is available for an overnight fee. Learn more here.
Most guests fly into Nashville International Airport (BNA), which is about 8 miles away and roughly a 10–15 minute drive from the hotel, depending on traffic.
Hotel Facilities
The hotel’s main social hub is Café Between, an all-day café and bar in the lobby offering breakfast, lunch, dinner, snacks, coffee, and cocktails in one flexible space. See more here.
Café Between serves coffee, pastries, and light breakfast in the morning, then sandwiches, bowls, snacks, beer, wine, and crafted cocktails throughout the day and evening. Learn more here.
Caption by Hyatt Downtown Nashville serves Late Night Pizza at Café Between from 10 PM–12 AM daily, plus a 24/7 Market in the lobby for grab-and-go snacks and drinks. Perfect for guests craving late night pizza near Broadway or downtown Nashville after concerts or events.
Families & Groups
Yes. The hotel offers flexible indoor and outdoor event spaces suited for small to mid-sized meetings, team offsites, social gatherings, and celebrations. Submit an RFP for your Nashville meeting here.
Event options include an elevated boardroom, multi-purpose studios, and an outdoor terrace-style space, all designed with a modern, casual aesthetic and natural light. See more here.
Caption by Hyatt Downtown Nashville is within easy walking distance of the Music City Center, making it convenient for guests attending conventions, conferences, or trade shows while staying in the heart of downtown.
Yes. One of the event spaces includes an outdoor terrace area that works well for receptions, cocktail hours, and networking events with neighborhood views.
Yes. The hotel’s culinary team can provide tailored menus and break options for meetings, receptions, and social events.
The hotel can accommodate intimate weddings, rehearsal dinners, welcome parties, and post-wedding brunches in its studios and terrace spaces. Couples work with the events team to plan layouts, menus, and timing.
Planners can contact the hotel’s sales team directly by phone or email or submit an event inquiry through the hotel’s group and meetings contact channel here to discuss dates, pricing, and options.
Pets
Yes. Caption by Hyatt Downtown Nashville is pet-friendly and generally allows dogs for an additional fee. Guests should confirm current pet fees, size limits, and room availability directly with the hotel. Learn more here.