This has been my favorite property in Austin for many years. The story, the style and the architecture are exceptional. The staff can really up the game and put the cherry on top. Now in its current situation as a Hyatt property ultimately, I must say I am quite impressed by how well all the great aspects have been maintained. It is just what it once was and yes, The Continental Club is still rockin’ across the street.
I was very pleasantly surprised with this hotel. We arrived early and was able to get into our room right away. This was so much appreciated after an early flight. It allowed us to freshen up and begin our quick trip to the area. The front desk staff was super friendly and polite and very accommodating! I wasn’t sure what to expect and was very pleased with our decision to stay there. It is close to shopping, coffee shops, tattoo shop, which was fun and a quick Uber ride to downtown. I would definitely stay here again!!
We have stayed there many times and loved it. This time it was very average . All cleaning equipment was left by our front door. No privacy. Bar staff felt like they were doing you a favor by making a drink
Location is incredible and the room was really cute and had everything we needed. The staff was hit or miss. One woman was really friendly, the other was pretty unfriendly. I got some confusing responses when I reached out over dissatisfaction about the pool. Either way it was a fine experience but unfortunately the whole reason I booked it was for the pool and we could never use it. Nor did I even see any other guests using it. I would instead recommend their sister hotel across the street.
Emma Herbst, Guest Services / Front Office at Hotel San José, responded to this review
Hi there! Thank you for taking a moment to share your experience with us-- I'm so sorry to hear that your stay left room to be desired especially in regards to our staff! Our team is known for their personability so this is certainly a deviation from the norm. I'd love to hear a bit more from you and address the issue head-on, should you be comfortable in sharing. Either way, my sincere apologies! We'd love to see you again so that we might redeem this most recent stay. Don't hesitate to reach out to us, should this be of interest to you! Emma Herbst | Front Desk Manager for Hotel San Jose
I love this hotel but the 10 pm curfew is unreasonable. I was not allowed to sit and work on my laptop after 10 pm. I understand a quiet rule but not a shelter in place rule.
Emma Herbst, Guest Services / Front Office at Hotel San José, responded to this review
Thank you for sending over your feedback from your most recent stay! It was lovely, as always, to host y'all and we look forward to seeing y'all again. While we do encourage quiet hours, guests are still welcome to quietly enjoy the property. That said, our Courtyard Lounge does close at 10p Sun-Thurs-- our Lounge staff cannot perform their closing duties per standards unless the space is vacant. You are more than welcome to continue working in any of our other outdoor spaces! Our apologies for any confusion-- we've spoken with our closing team members and overnight security to be more clear regarding alternative options. Best, Emma Front Desk Manager for Hotel San Jose
Nestled amidst the bustling restaurants and shopping district of Austin, this charming little gem offers a delightful escape. The beautifully landscaped grounds and the enchanting courtyard, where live entertainment was a treat on our first night, set the perfect ambiance. The hotel staff, known for their exceptional kindness and accommodating nature, made our stay truly memorable. I highly recommend this hidden gem to anyone seeking a cozy and enjoyable experience in Austin.
Emma Herbst, Guest Services / Front Office at Hotel San José, responded to this review
We're so humbled by all your kind feedback-- it's so great to hear that you enjoyed your time with us and that San Jose left a lasting impression! It really was a pleasure to host you and I'll be sure to pass your kind praise to the rest of the team. Don't be a stranger and come see us again next time you're in the area! It would be so delightful getting to take care of you again.
Check in was very easy and we were showed to our room. The property is beautiful and has greenery everywhere. It almost feels tropical. The room is a little outdated, but it also goes along with the laidback feel of the property. I did have one complaint, and it was the mini fridge. It was super loud in the middle of the night. Beds were comfortable and room was very clean. The pool and poolside seating area is beautiful too. The pool is also warmed. There is a seating area with misting fans that you are able to sit at and relax. We loved our stay here and how close it was to all the shopping and restaurants on South Congress. The whole area felt very safe.
Emma Herbst, Guest Services / Front Office at Hotel San José, responded to this review
Thank you for reviewing your time with us! It was lovely hosting y'all and we're so glad to hear that you felt safe and taken care of during your visit. We appreciate the heads up regarding the noisy mini-fridge-- we've sent the note over to our maintenance team for them to take a look at what might be causing it. Our apologies and I'm glad to hear that it didn't take away from the quality of your stay! Come see us again; we'd love to see y'all next time you're coming this way.
Beautiful place, a whole experience between it's lovely design, the pool and all the little details. Great location as well! Hope to come back soon!!!
Emma Herbst, Guest Services / Front Office at Hotel San José, responded to this review
Thank you for such a kind review! It was lovely to host y'all and we're so glad that y'all got to see Austin through a Hotel San Jose lens. Please come see us again and don't hesitate to reach out!
My wife and I were headed to our AirBnB when we were contacted by the host about issues with the property we reserved for our stay-cation. I did a search on Google and found the Hotel San Jose. Pricing provided by Google was a little high. Then, I searched on TripAdvisor and found pricing for less than half of what I found on Google! I immediately booked a reservation on TripAdvisor. The process was easy and we were able to check in within an hour of booking!
Emma Herbst, Guest Services / Front Office at Hotel San José, responded to this review
Thank you for your feedback-- we're so glad to hear that you enjoyed your stay with us. We'd love to see you again! Don't hesitate to reach out next time you're heading our way.
Lovely old motor court with Americana traveling history. Clean and spacious with a good bed. Gracious personnel were accommodating at every turn. Perfect locale for visiting Austin. We felt safe the entire time. Can brag about the house coffee on offer in the mornings. We will be returning next time we are in the area and recommend it wholeheartedly.
Emma Herbst, Guest Services / Front Office at Hotel San José, responded to this review
Thank you for all your kind feedback! We're so happy to hear that you enjoyed your time with us and we'll look forward to seeing y'all again next time you're in the area. It was an absolute pleasure hosting y'all!
Showing 10 reviews since July 10, 2026.