Andaz Bali tries to market itself as a premium Hyatt hotel, but disappoints on many levels. The rooms were beautiful, spacious & clean. But the staff did not engage the way we were expecting. After 25 visits to Bali, our expectations were not unreasonable, but the ANDAZ did not deliver.

The staff at Andaz was absolutely amazing with their hospitality and the food was great. The fisherman’s club is a must visit. The cleanliness at the venue was great for a resort of this size.

We loved our stay. The resort itself is beautiful. It’s laid out like a traditional Balinese village, with lush, mature gardens that make it feel peaceful and private, yet you’re only steps from the beach and an easy stroll into Sanur’s cafés and shops (not that we ever felt the need to leave!). It strikes the perfect balance between relaxing and convenient. The service was the real standout. It has all the polish of a luxury resort with the warmth and personal touch of a boutique hotel. From the moment we arrived, the staff made us feel like part of the family, always attentive but never overbearing. The facilities were excellent, and breakfast was a highlight each day, with a fantastic range of options for all of us.

Andaz was an incredible resort experience. I would highly recommend to anyone travelling to Sanur to stay at Andaz. The staff were exceptionally attentive and warm, and the breakfast was the best breakfast I've had ever! Excellent pools and hotel grounds - lovely to walk around. We had a great time with our 7 month old baby.

Fantastic stay beautiful accommodation. COuldnt fault a thing. Property is extremely clean food is great we did stay in a villa the pool was kept beautifully clean. The butler service was great and organised anything you needed we will be back

Rach and I stayed at Andaz Bali as part of our trip through Singapore, Bali and Gili Air, and it turned out to be one of the highlights of the whole holiday. What really stood out was the staff. Everyone we met was attentive without ever being intrusive, and it felt like they genuinely wanted us to have a great stay rather than just ticking boxes. They remembered us, anticipated what we needed, and nothing was ever too much trouble. That kind of warmth is hard to fake, and it made the whole place feel relaxed and welcoming from the moment we arrived. The food was amazing. Every meal was excellent, fresh and full of flavour, and after a busy few days of travelling it was just what we needed. We’d happily come back for the food alone. A special mention for a small touch that meant a lot: we had a 6am checkout to catch our early ferry to Gili T, and the team had a fantastic breakfast box ready for us. It was thoughtful, generous and saved our morning. It’s details like that which show a hotel really cares about its guests. Andaz Bali got the balance just right: calm, beautiful surroundings, brilliant food and a team who made us feel genuinely looked after. We’d recommend it to anyone and would love to return.

The food, the cleanliness, the spa and the facilities — one word — AMAZING!!! The staff is extremely helpful. Beach is a bonus! They also have great kids facilities where you can drop them for two hours free every day.

I had the best travel experience! Friendly residents and awesome accommodations at Andaz. I will definitely go back. The rooms were exquisite!

Was only there one night but a great time. Property is beautiful and I upgraded to a villa so that I could have a late check out.

We had a beautiful stay at Andaz. Conveniently located in the heart of Sanur. Rooms were clean and breakfast is at a very highly standard. Absolutely loved the quiet pool especially if you want some peace and quiet time. Dinner dining options were a little upsetting as most of them were very rigid about catering halal or requests to avoid pork. Minimum/almost non existent halal options available on menus. Mostly pork dishes on menu and due to language barrier, it’s hard to explain that you don’t want food contaminated. Friendly staff overall and great all day complementary coffee and snack bar all day. Addicted to disco peanuts since our visit.