World of Hyatt

Hotel Policies


Sugar Palace Op Co s.r.o.
Václavské náměstí 837/11, Nové Město
110 00 Prague 1

Represented by the Managing Directors
Doris Hecht

F: +420 227 341 234

Register entry
Registered in the Commercial
Registered maintained by the Municipal Court in Prague, Section C, insertion 323381
Registration number: 08693137

No: CZ08693137

Dispute resolution
The European Commission provides a platform for online dispute resolution (OS): Please find our email in the imprint/legal notice. Park Hyatt Hamburg does not take part in online dispute resolutions at consumer arbitration boards.

Term & Conditions Privacy Policy - Your Privacy Rights
Data protection officer contact Hyatt Hotels & Resorts Attn: Consumer Affairs 9805 Q Street Omaha, NE 68127 USA Email:

Liability for Links
Our offer includes links to external third party websites. We have no influence on the contents of those websites, therefore we cannot guarantee for those contents. Providers or administrators of linked websites are always responsible for their own contents.
The linked websites had been checked for possible violations of law at the time of the establishment of the link. Illegal contents were not detected at the time of the linking. A permanent monitoring of the contents of linked websites cannot be imposed without reasonable indications that there has been a violation of law. Illegal links will be removed immediately at the time we get knowledge of them.

Contents and compilations published on these websites by the providers are subject to Czech Republic copyright laws. Reproduction, editing, distribution as well as the use of any kind outside the scope of the copyright law require a written permission of the author or originator. Downloads and copies of these websites are permitted for private use only.
The commercial use of our contents without permission of the originator is prohibited. Copyright laws of third parties are respected as long as the contents on these websites do not originate from the provider. Contributions of third parties on this site are indicated as such. However, if you notice any violations of copyright law, please inform us. Such contents will be removed immediately.



Children - Accommodation

Children under the age of 12 stay for free in the room of their parents. Extra beds, baby crib or roll-away will be provided for this children as a courtesy-fee of charge when requested by parents. From the age of 12 children are counted as adults. We are happy to provide you with a complimentary baby bed (children up to an age of 3. An extra bed for adults will be charged at €60 per night. Please note that extra beds can only be provided beginning in the Premium King Category.

For a second room booking for children under the age of 12, we can offer you, depending on availability, a second room at a family rebate of 50% of the room rate.

To make your journey with children as pleasant as possible, we keep the following items and amenities ready for you on request as part of our Very Important Baby (VIB)-Services

  • Baby crib, baby bathtub, body care products for babies
  • Baby drinking bottle, diapers
  • Children’s bathrobe
  • Buggy upon prior notification


Children - Restaurants

Breakfast for children up to six years is free. Breakfast price for children between 7 and 12 years is 50%. We offer a special kid´s menus and have children’s dishes, children’s high chairs available at our restaurants.

Spa & Fitness

Monday through Sunday 9 am to 9 pm. The Gym is open 24/7 for a maximum of 4 guests at a time. Treatments are available between 9am and 9 pm, upon prior arrangement. Our saunas and areas of relaxation are open only to adults from the age of 18. Guests from the age of 16 may use our facilities when accompanied by an adult.

Reservations: +420 227 344 945 / or


For your dog’s stay at Andaz Prague, we will charge a fee of 25€ per dog per night, which includes our V.I.D. ‘Very Important Dog’ Service: a dog biscuit to welcome your companion to the room, a cosy dog bed for the night, and a dog bowl.


Our hotel is a non-smoking hotel.
The hotel and all our rooms are non-smoking areas. Please note that we will charge an additional cleaning for prohibited smoking in our hotel rooms. Thank you very much for your understanding.

Andaz Prague