The hotel is new, first class and has wonderful staff! The location is great, 2-3 blocks form a primary pedestrian square, and within 10 minutes of all the major sites. DO not hesitate to stay here if an option for you....
Fantastic hospitality, thank you very much. 🙏❤️ Meeting room is exquisite, hotel beautiful and the rooms were clean and new. All the staff were very helpful and kind. Food was great as well and the location is just perfect. ...
Fantastic fairly new hotel in Prague. Everything in hotel looked brand new. Very spacious room and bath. Great location very short walk to Old Town. Highly recommend and will definitely stay here gain on my next trip!...
Hotel is spanking new, only a year old. Lobby & reception area looks good. Room was very spacious & clean. The location is very convenient. A short walk to many sites & restaurants. Staff are very friendly & helpful. A must stay!...
Incorporated old world architecture with modern fun touches. Fun art installations that give it an edgy feel. We had our best Prague meals at the restaurant - both dinners as well as breakfast. Great service by all staff members. ...
Excellent, quiet location but only a very short walk to the centre. Exceptionally friendly and helpful staff made you feel very welcome. The room was very well designed and the bed was large and comfortable. High quality breakfast and restaurant. Great restaurants nearby. Totally recommend...
A very nice hotel, in particular the staff are extremely helpful. Highly recommended.the location is good to main points of interest all in walking distance. Rooms very clean a little on small side. Breakfast excellent ...
When in Prague, go all out! This hotel is absolutely amazing with wonderful staff and beautiful interior design. 100% recommend to all who wish to experience the luxurious side of travel. The catered breakfast and ZEM restaurant delivered above and beyond expectations....
Andaz Prague has a great location, very stylish rooms, service above expectations, comfortable parking possibility, delicious breakfast, and beautiful spa :) highly recommend for business or leisure :)...
Stayed for one night on a Hyatt Prive rate in a king bed premium room. The furnishings and attention to detail are fantastic. A wonderful setting and great room. No issues with anything. Bed comfy, all features worked and clean. Used the gym which is functional and effective The staff were all ver...
Read MoreI was very impressed with this relatively new hotel. It was beautiful and clean. The service was wonderful. The spa and restaurant. We’re also great. We did many tours arranged by the concierge. We did have one problem during our stay but the management did everything possible to rectify the situati...
Read MoreHad a marvelous stay in Andaz Prague. Excellent location. Our concierge Linda was very helpful. Gabriel the hotel porter was very courteous and friendly. The complimentary midday dessert was quite nice. Will stay here again!...
This hotel has been beautifully and meticulously renovated. The fit and finish is stunning, along with room decor and the art programme throughout the property. The room was spacious and spotless, and we enjoyed all the fine touches, such as heated bathroom floors. The staff were accommodating of an...
Read MoreNice and relatively newly opened hotel in the heart of Prague. Decent cuisine, impressive choice of beverages and diligent hospitable staff. Excellent facilities, albeit I have not checked all of these yet. Another reason to stay at this beautiful hotel again. Thank you very much! :) ...
Radim V, Guest Services / Front Office at Andaz Prague, responded to this review
Dear DottoreOK, Thanks for the generous rating and all the kind remarks about our property. It is so great to know that we could give you such a memorable experience during your stay at Andaz Prague! We can't wait to have you back! Warm regards, Radim - Executive Office
Everything was over our expectation. Rooms are large and well decorated. good quality and creative breakfast served by the plate in a very nice atsmosphere. Location is perfect. Staff is very helpful in booking your guides and restaurants. ...
Beautifully furbished design hotel with an excellent situation in the old town. Attentive and friendly service, although we had some problems to get hot drinks in time during breakfast! Ideal place to pass a great stay in the wonderful city of Prague....
Had an awesome stay at the Andaz for a few days prior to Christmas for a family break. Location was spectacular as was the hotel and all the staff. The whole family, with two adults and two children had just the best time, thanks Andaz team!...
This hotel opened earlier this year and we were intrigued to try it. We weighed up going to the Vienna Christmas markets and opted to try Prague instead given this was a new hotel and seemed promising. The property did not disappoint at all. From the moment we walked in and Peter helped us at the...
Read MoreWe came with 5 small kids to the hotel And the staff was absolutely amazing and thoughtful. The rooms and the hotel are beautiful and very clean. The Restaurant is also very good. Location was perfect. Definitely the best hotel in Prague ...
This is a great place to stay as it is within walking distance of most attractions. The staff was always available and helpful. The breakfast was better than any place I have stayed before and worth including in your stay...
We had a phenomenal stay at Andaz Prague! The staff couldn’t do enough, the food, including gluten free options, was excellent & the rooms fabulous! We will be retuning again! Thank you for making our stay amazing!...
Absolutely beautiful and luxurious room. Hotel was convenient to old town Prague and Christmas markets, and was directly on a tram line, which took us everywhere we wanted to go. I would absolutely return here....
Magdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Mary Alice, Thank you very much for reviewing ANdAZ Prague hotel. I absolutely like your words of beautiful and luxurious room. The interior decor was designed by Brime and Robbins studio based in Madrid in Spain. Brime and Robbins won the Hotel Bedrooms & Suites category with Andaz Prague project at the SBID International Design Awards only a month ago in London. We will be happy to welcome you back at Andaz. Magdalena Sevcikova, Executive Office
Marvelous vacation! We loved the hotel and will definitely look out for Hyatt Andaz hotels in the future. We loved every little detail in this hotel, the art, the food, the gluten free veriaty, the comfortable sleep and the overall luxurious experience. We felt very welcomed and we highly recommend ...
Read MoreMagdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Ronen, Your words make me happy. These two words, marvelous vacation, are the goal of our daily routines, of our extra miles and of our future thoughts. Should we have left behind a feeling that ANdAZ is the key property for your future travelling, I believe we have fulfilled the idea of its very own meaning. Andaz is a Hindi word meaning “personal style”. You may find this brand in just 25 variations around the world, with 4 new openings that are coming soon. We value your recommendations. Kind regards, Magdalena Sevcikova, Executive Office
Throughly enjoyed our stay in every aspect. Compliments to the staff who were very helpful. The food both in the Restaurant for a meal, and breakfast though limited in choice, more than made up in terms of quality....
Magdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Vivek, Thank you very much for your review. Your compliments were extended to our hotel associates. I am glad that you have touched the point where you are writing of ZEM restaurant and that it is offering a quality meal. From its opening in March this year it became very popular on the local market. ZEM restaurant also got to top 5 restaurants in the city on Tripadvisor. Thank you for being our guest. Magdalena Sevcikova, Executive Office
What an amazing experience. This is a new hotel, but they have done everything right. Starting with the location, right near everything you want to explore in Prague. The rooms are beautiful and real luxury. I had a junior suite and the space was perfect. I did not want to leave. Keep the good ...
Read MoreMagdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Javier, Your great review is very much appreciated. Thank you for choosing ANdAZ hotel to stay with. I am happy to know that you value our property from A to Z. Letter “L” as location is somewhere in the middle of the alphabet and so is our hotel located in the middle of the city as you have found out yourself as well during your stay. We are happy that this historical masterpiece of the Sugar Palace was reconstructed and opened as a hotel. Best regards to Florida. Magdalena Sevcikova, Executive Office
This is a recently opened hotel right in the heart of Prague. Close to train station and tram service. Please either use Uber or taxi that the hotel will order otherwise you will get ripped off. The desk staff are helpful. The bar is beautiful. The rooms are modern in an old building. ...
Magdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Hilda, thank you for sharing your words on Prague/Andaz Prague hotel visit. Yes, Andaz Prague is just recently opened hotel. The grand opening was in March this year, in fact. Only some 8 months ago. And my second yes goes to the rooms point. The interior decor was designed by Brime and Robbins studio based in Madrid in Spain. Brime and Robbins won the Hotel Bedrooms & Suites category with Andaz Prague project at the SBID International Design Awards only some week ago in London. We are all happy should you enjoyed your stay with us. Best regards, Magdalena Sevcikova, Executive Office
I would highly recommend the Andaz Prague. The hotel was centrally located and was a clean and comfortable retreat after busy days spent sightseeing. The included breakfast was excellent and the staff was very accommodating. Would love to return!...
Magdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Laura, thank you very much for your kind words of Andaz Prague. We were very happy here for you providing a calm and comfortable shelter. You have most probably booked your stay on "Members save more with breakfast" rate plan. It is great to know that you have enjoyed the morning meal to get ready for your city trips! Will love you to accommodate you on your return. Magdalena Sevcikova, Guest Services
This was my visit to Prague, where I stayed at the Andaz Hotel. I have stayed at many Hyatt Properties over the years, mostly Grand Hyatt and the Park Hyatt Hotels, at many locations around the world. I was really blown away by the Andaz Hotel Prague! The location is amazing, conveniently located in...
Read MoreMagdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Andaz Guest, reading your kind words makes me happy! Knowing that Andaz Prague blown you away rather than gorgeous Park or Grand Hyatt sister hotels makes me proud. Thank you for sharing your thoughts and feelings from your stay. It truly is up to us, associates, to create together with perfect location and stunning historical building of Sugar Palace dated back to year 1912, a unique place to stay in Prague. Wishing you a great day, Magdalena Sevcikova, Executive Office
Highly recommend the Andaz in Prague. It's a beautiful and newly built hotel right in the center of the city, walking distance to all the great spots. The rooms are on the larger size for Europe, large windows and high ceilings. The overall decor of the hotel is beautiful. I would definitely recomme...
Read MoreMagdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Melanie, thank you very much for your kind words! It is great to get reminded the hotel is a new property. Most of us have been working here already for a full year while Andaz Prague is here for you just 7 months. Our average room (excluding suites) size is of 28 sq.m. Together with the large windows and ceilings you state the room creates hopefully a comfortably large enough home away from home. Wishing you a great day, Magdalena Sevcikova, Guest Services
Our first trip to Prague. Lifetime elite status with Hyatt and Marriott. Andaz Prague exceeded all expectations. Among our favorite, must return, hotels. Chose the Andaz for location and ambiance, uyour expectations will be met and exceeded. ...
Magdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Andaz Guest, We are so grateful for your strongly recommendatory review. The happier I am that it is coming from a Hyatt Lifetime Globalist, a person who has visited many properties within Hyatt and if stating that visit at Andaz Prague exceeds all expectations, than it sounds super great. We are here for you to leave with notions of our local culture and pleasant ambiance. That is what Andaz stands for. Best regards, Magdalena Sevcikova, Guest Services
The Andaz is one of the most amazing hotels win which we've ever stayed. We had booked a suite and was upgraded to the top-of-the-line suite free of charge. After taking the 5-hour train ride from Berlin, we were welcomed with open arms by such amazing staff. The hotel opened in early 2022 and it...
Read MoreMagdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Jake, the energy which is flowing from your review is incredible. I am touched that you are writing of Andaz Prague. Thank you for it. My best part is this one: ?...From the amazing breakfasts each morning to the gym to walking through the art-filled lobby, we were constantly reminded of how wonderful the Andaz is." Best regards to California, Magdalena Sevcikova, Executive Office
Terrific hotel - located conveniently close to everything you want to see in Prague! The public and private transportation systems in Prague make getting around the easy but this location is a comfortable walk to great shopping and must see sites like Old Town, Prague Castle and Charles Bridge....
Magdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Andaz Guest, thank you for sharing your thoughts on Andaz Prague location. At the end the location is certainly one of the key factors for choosing a property for a stay. We definitely think that we can offer to our dear guests the convenient access to all historical attractions in Prague one likes to see. It feels great to know that your opinion is the same! Wishing you a great day to Washington DC. Magdalena Sevcikova, Guest Services
Beautiful newly opened hotel, central to everything, excellent staff, comfortable beds, clean and quiet room. The door men (especially Martin), the receptionist (especially Simona - sp ?), Gilles the concierge, the bartenders and wait staff were incredibly pleasant, attentive and professional. When...
Read MoreMagdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Christine, We truly like that you have enjoyed your stay in Andaz Prague. I forwarded your feedback already to all my colleagues and thanked them all for their contribution. Best wishes to Florida from Prague. Magdalena Sevcikova, Guest Services
I absolutely enjoyed my stay here. Decor was like staying at an art museum and every thing was top notch and brand new. Staff were equally excellent and anticipated every need. Location was also super convenient. We arrived and departed by train and the main rail station is just a 5 minute walk awa...
Read MoreMagdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Armen, thank you for your review shared on TripAdvisor. This is so great that you mention convenient location of Andaz Prague hotel toward main train station. We are grateful that Sugar Palace, where the hotel is housed, being ones built on the Senovazne square. It is less than 500 meters walking distance along historical Jerusalem Street to the train station. I am truly happy to know that our staff were excellent and anticipated in every need! All the best to Los Angeles. Magdalena Sevcikova, Executive Office
The hotel building is an architectural masterpiece. Its location is great, close to everything. The staff there is exceptionally nice. I advise everyone to choose this hotel and it has a private parking for the car and this is very important and the gym is very good...
Spent a delightful weekend with wife at Amdaz. Hotel is nice and comfy and features all that is needed for a short stay. Special thanks to Butler/DoorBoy who was there to help with anything and everything on arrival, during stay and while leaving....
I have stayed at Andaz Prague from Friday till Sunday. Deluxe room with a view was very clean and minibar was complimentary. Breakfast was a la carte and was very good. It will take you approx 20-25 minutes to get from hotel to Charles Bridge, so you can consider hotel as close to old town....
Magdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Dmity, thank you for your valuable feedback you have shared with other travelers. I am glad to know you very satisfied staying with us. Best regards, Magdalena Sevcikova, Guest Services
My fiancé and I had a great time at the Andaz Prague! The hotel is beautiful and the staff are amazing. They really made our stay in Prague. The location is great and very convenient to the metro and bus lines (public transit in the city is great). From my experience, the staff at the hotel (and H...
Read MoreMagdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Alex, I would like to thank you very much for your kind words of Andaz Prague associates. The attentive, kind and accommodating approach to our guests must always be there. Very glad you and your fiancé had a great time with us. You might be still traveling - then wishing you only positive experiences. Magdalena Sevcikova, Guest Services
I would recommend this to anyone. I travel a lot and this hotel exceeded my expectations. Nice facility, friendly staff, and good food. Many of the sites are walkable distance away and is close to many restaurants and shopping....
Magdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Andaz Guest, we are sending you warm regards to USA. Thank you for your time spent on sharing your nice review with us. Certainly one of great conveniences is the hotel location on Senovazne square. As you state, from here it is a walking distance to many great cities restaurants and shops and historical sites. It is a lively Prague area. Great to hear that your expectations were exceeded. All the best, Magdalena Sevcikova, Guest Services
The newly opened Andaz Prague boasts stunning modern design. Our room was beautiful with an extremely comfortable bed. We also enjoyed the gym in the morning and the bar at night. The hotel is centrally located close to all major sites. ...
Magdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Marina, thank you for sharing your thoughts on your Andaz Prague stay. It is brief, but touches the important key words to share - modern, design, comfortable, location and last however not least and so far not very often reviewed and that is a gym. Hope you have taken the advantage of our state-of-the-art Technogym equipment. Wishing you a nice day, Magdalena Sevcikova, Guest Services
Outstanding new Hyatt. The best hotel in the Hyatt chain and opened only six months ago. Every aspect of the hotel is superb: decor, staff, restaurant and bar I would recommend anyone looking for a 5star hotel to stay at Andaz...
Magdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear James, how very nice review you have published of Andaz Prague. In fact we are on the Czech hotel market not even 3 months. The hotel opening was only on the 2nd of March. Thank you for being our guests. All the best from our all team, Magdalena Sevcikova, Guest Services
Blown away with recent visit to newly built Andaz Hotel in Prague. Top quality hotel, friendly staff and perfectly located in Praha 1. The high quality finishing touches made you feel that you were absorbed into the land of luxury and I was always looking forward to returning back to the hotel aft...
Read MoreWas able to visit the brand new Andaz Prague which is Hyatt's only Prague hotel. The hotel is beautiful and the staff are very friendly and eager to help. Amazing rooms, quality mattress and the restaurant is great....
Magdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Andaz Guest, we would like to thank you for deciding for ANDAZ Prague. We are here for your repeated stays anytime in the future and believe nothing from the said in your review is different. Our very best regards from Prague, Magdalena Sevcikova, Guest Services
The Andaz is in a perfect location and is really beautiful. We had a room with a glassed in section that was perfect for breakfast each morning. The staff is lovely and even though it is brand new, everything was really well run without the normal opening hiccups. I would recommend the hotel highly ...
Magdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Andaz Guest, thank you very much for sharing with us and future travelers to Prague your feedback from Andaz Prague. I am glad that you have enjoyed your stay in our Wintergarden suite. It is great to imagine you now having your morning meals there daily overlooking the Haymarket. Hope the peaceful moments of Prague mornings remain with you back home. Best regards, Magdalena Sevcikova, Guest Services
Ein schönes, modernes Hotel in super Lage. Alles bestens zu Fuß erreichbar. Sehr freundliches und zuvorkommendes Personal. Blitzsaubere, modern ausgestattete Zimmer. Das Frühstück ist hervorragend! Die Bar bietet alles, was man sich wünscht. Eine absolute Empfehlung!...
L'hôtel est magnifique, idéalement situé, le personnel est sympathique et le restaurant MEZ propose de la bonne cuisine. Par contre les chambres situées côté tram peuvent être un peu bruyantes, surtout pour ceux qui apprécient de dormir avec la fenêtre ouverte. L’hôtel dispose d'un SPA et d'une sall...
Read MoreNos gustó mucho Andaz Prague. Muy buena ubicación, gran cuidado de los detalles, muy buen ambiente en general. Nuestra habitación era una suite Andaz acogedora y muy cómoda. El único problema fue que al hacer el check-in nos dijeron en un primer momento que teníamos que esperar una hora y eran las 1...
Read MoreAn diesem Hotel hat uns alles ausgesprochen gut gefallen. Die Lage, die Atmosphäre im Hotel, die Ausstattung & Liebe zum Detail, der ausgesprochen gute Service und das aufmerksame Team. Wir haben schon sehr viele Hotels erlebt, uns aber selten so willkommen & wohl gefühlt wie hier. Das Hotel war in ...
Read MoreKurz und knapp: In diesem Hotel passt alles. Perfekte Sauberkeit, sehr höfliche, zuvorkommende Mitarbeiter, liebevolle, hochwertige Einrichtung, perfekte Lage, ausreichend Parkplätze für die Gäste, hervorragendes Essen. Ausschließlich ein kleiner Kritikpunkt, der aber auch Geschmacksache sein kann: ...
Read Moreκοντα στη παλια πόλη με δυνατότητα parking. Ειναι ενα εξαιρετικό ξενοδοχειο, αρκετα καινούργιο με ιδιαιτερη διακοσμηση και στους κοινόχρηστους χωρους αλλά και στα δωμάτια! Καλο πρωινο, πολυ καλη κατασταση στα δωματια. Το προσωπικό ηταν αρκετά εξυπηρετικό. ...
Magdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Damianos Ευχαριστούμε πολύ για την υπέροχη αξιολόγησή σας! Χαιρόμαστε που απολαύσατε την επίσκεψή σας και ελπίζουμε να σας καλωσορίσουμε και πάλι σύντομα κοντά μας εδώ στο ANDAZ Prague. Με εκτίμηση Magdalena Sevcikova, Executive Office
Les chambres, l'hôtel, les infrastructures, la décoration sont magnifiques. Les services du spa et les massages sont également à recommander. Cet établissement est un endroit idéal pour passer un séjour romantique et visiter la superbe ville de Prague....
Magdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Andaz Guest, Merci beaucoup pour votre avis sur l’hôtel. I am very happy that you are mentioning that ANdAZ Prague is a place for the romantic city breakout. The spa is run by Klara Rott, Czech natural organic cosmetics producer. It is great to know that you were satisfied with the treatments chosen. Wishing you a great day, Magdalena Sevcikova, Executive Office
Ich habe noch nie in einem schöneren Hotel übernachtet….das Personal, das Essen….alles super ❤️ ….die Lage ist sensationell, zu Fuß erreicht man die ganze Prager Innenstadt….das Auto steht bewacht vor der Tür. Wir hatten die Junior Suite und waren mehr als begeistert ...
Magdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Lieber Herr Stein, Vielen Dank für Ihre freundliche Bewertung. I like to know that you have enjoyed your stay in Junior Suite and in Andaz Prague in general. Thank you for mentioning our outside secured parking lot in front of our hotel. We are happy having it as in down-town any parking spaces are more than precious. Thank you for staying with us. Magdalena Sevcikova, Guest Services
Потрясающий новый отель в самом сердце Праги. Идеально абсолютно всё. Причем сон тут просто волшебный: прекрасная звукоизоляция (отель частично на трамвайных путях, но их НЕ слышно), высокие потолки, мощная вентиляция воздуха, ортопедический матрас, сильный напор воды, удобная сантехника, множество ...
Read Moreفندق جديد وديكوراته حلوه حديثه وطاقم موظفين خدومين ودائماً جاهزين للمساعده وموقعه قريب من السنتر اقل من عشر دقايق مشي ويفضل اثناء الحجز حجز الغرفه الاكبر مساحه لان الغرف نوعاً ما صغيره highly recommended ...
Overall hotel is modern and clean. Front desk, door and and concierge are very good; but spa and room cleaning staffs are unfriendly . For the cost of this hotel, next time I will stay at a non-business hotel. Location is great, but city is small, all locations are good. ...
Magdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Andaz Guest, Thank you for sharing your review with us. I am very sorry to know that you have experienced the spa and room cleaning staff as unfriendly. It goes without saying that this is not acceptable. I talked already to respective outlets managers. They have already scheduled a couple of trainings for their associates to improve quickly. Prague city is truly a small place with about 1 million of inhabitants. I am happy that you have found our locations good. All the best to New York City. Magdalena Sevcikova, Executive Office
The interior and location are spot on but the many slip ups over a pricey 2 night stay leaves you wondering why are so many slips happening for a 5 star hotel. Restaurant experience was really off. Food was ok but by 2145 we felt like we needed to leave pronto. Re organize of tables for breakfast wa...
Read MoreMagdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Andaz Guest, I would truly like to thank you for your contribution reviewing Andaz Prague. In fact this is our very first review which is speaking of many areas of an improvement. We have noted all of the said and will talk to the respective departments to avoid any of it happening again. I feel sorry I can´t say, please visit us again to proof the difference as you live on the other side of the world. If you would return to Prague, we would be happy should you give us a second chance. All the best to Australia, Magdalena Sevcikova, Executive Office
From beginning to the end simply the worst stay for the past few years. Never ever in my life experienced such a terrible services in 5star hotel with this price tag. Higly recommend to stay in 5star hotels with stable history. ...
Magdalena Sevcikova, Guest Services / Front Office at Andaz Prague, responded to this review
Dear Andaz Guest, reading a review, like yours is, is not easy. We are very sorry for your disappointment. Just 3 sentences make you think what actually went wrong. We would very much like to get in touch with you to find out what all made you dissatisfied. From already said it seems that you didn´t like our service at all, perhaps bed was not of your favorite kind. Would you please find a time to get in touch with us and provide us with more details. We would like to apologize to you in person, if that is possible. Your review is a signal for us we do not like to miss. Thank you for your time sharing your experience with us. Magdalena Sevcikova, Executive Office