Hotel Policies

Information provided according to § 25 Section 5 Austrian Media Law

Hotel am Belvedere Betriebs GmbH & Co KG
Arsenalstrasse 10
1100 Vienna Austria

Represented by the Managing Directors

Michel Wittwer

Contact

Phone: +43 1 205 7744 1234 
Fax: +43 1 205 7744 1235 
Mail: vienna@andaz.com

Register entry

Registration number: FN 440705x / Entry in the Handelsgericht Vienna / VAT number: ATU69974469 / WKO member number: 962557 / Council office at the 10th district of Vienna / Hotel industry.

Fachverband Hotellerie – AGBH

Allgemeine Geschäftsbedingungen für die Hotellerie (AGBH) - WKO.at

Dispute resolution

The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr. Please find our email address in the imprint/legal notice. We do not take part in online dispute resolutions at consumer arbitration boards.

Terms & Conditions

Links to https://help.hyatt.com/en/hyatt-terms.html

Privacy Policy

Links to https://www.hyatt.com/en-US/info/privacy-policy-eu-ch

Data protection Officer Contact

Hyatt Hotels & Resorts
Attn: Consumer Affairs
9805 Q Street
Omaha, NE 68127
USA
Email Address: privacy@hyatt.com

Liability for Links

Our offer includes links to external third-party websites. We have no influence on the contents of those websites, therefore we cannot guarantee the contents. Providers or administrators of linked websites are always responsible for their own contents. The linked websites had been checked for possible violations of law at the time of the establishment of the link. Illegal contents were not detected at the time of the linking. A permanent monitoring of the contents of linked websites cannot be imposed without reasonable indications that there has been a violation of law. Illegal links will be removed immediately at the time we get knowledge of them.

Copyright

Contents and compilations published on these websites by the providers are subject to Austrian copyright laws. Reproduction, editing, distribution as well as the use of any kind outside the scope of the copyright law require written permission of the author or originator. Downloads and copies of these websites are permitted for private use only. The commercial use of our contents without permission of the originator is prohibited. Copyright laws of third parties are respected as long as the contents on these websites do not originate from the provider. Contributions of third parties on this site are indicated as such. However, if you notice any violations of copyright law, please inform us. Such contents will be removed immediately.

Children under the age of 12 stay for free in their parents’ room. From the age of 12, children are counted as adults. We are happy to provide you with a complimentary baby bed (children up to the age of 3). An extra bed for adults will be charged at €50 per night. Please note that extra beds are only available in our suites.

For a second room booking for children under the age of 12, we can offer you the second room at a family rebate of 50% of the room rate, depending on availability.

To make your journey with children as pleasant as possible, we keep the following items and amenities ready for you on request as part of our Very Important Baby (VIB) Services:

• Crib, baby bathtub, body care products for babies, childproof socket, diaper garbage can, night light.
• Baby food, drinking bottle and bottle warmer, diapers, hot water bottle.
• Children’s bathrobes and slippers (for older children).
• Buggy upon prior request.
  

Breakfast for children up to the age of 6 is free. Children between the ages of 6 and 12 get 50% discount on our breakfast. We offer special kids’ menus and provide children’s dishes, children’s highchairs and colouring books at our restaurants.

The fitness centre is open 24/7 and the sauna area is open Monday through Sunday from 10 a.m. to 10 p.m. Treatments can be booked upon request. Our saunas and relaxation areas are open only to adults from the age of 16. Guests aged 16 and below may use our facilities when accompanied by an adult.

For dogs staying at Andaz Vienna, we will charge a fee of 25 € per night, which includes our VID “Very Important Dog” Service: a dog biscuit to welcome your companion to the room, a cosy dog bed for the night and a dog bowl. A dog sitter service can be booked upon request. We’re happy to welcome your dog at our Lobby Bar & Lounge, Eugen21 Restaurants and Aurora Roof Top Bar. Dogs must be kept on a leash at all times in all hotel areas.

Our hotel is a non-smoking hotel. The hotel and all our rooms are non-smoking areas. Please note that we will charge an additional cleaning fee of €250 for prohibited smoking in our hotel rooms. Thank you very much for your understanding.