World of Hyatt

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Perfect stay

The room is nice and staff memebers were very helpful. The rooms are quite large with full equipment and utilities. And the cocation of the hotel is wonderful, it is at the center of Huangpu District of Shanghai. ...

October 2023|MichaelZhou123123

Nice Hotel to stay in Shanghai

If you were looking for a perfect location to stay in Shanghai. This is the hotel you should book. Is in the primary area nearby all the shopping and bar in Shanghai, and most of the place is walkable....

September 2023|ichinoseray0912

Excellent Hotel in City Center

We stayed in this hotel during our short visit to Shanghai in early fall. We loved its convenient location, clean and spacious rooms although a little bit worn, friendly staff and great service. The happy hours in the evening is very enjoyable. All in all, we had a great time and actually have booke...

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September 2023|WXu

Great stay in Shanghai

Great location and high service in the center of Shanghai. Relaxing atmosphere and close to major attractions of Shanghai. Facilities are clean and of high standard. Families are also very welcome to this hotel and are being treated very good. Highly recommended. ...

August 2023|candersson79

.

This was my second time stay in this hotel. Location beats everything. Staff provided excellent services(Weasker Zhu was knowledgeable and kind)The food was delicious. The hotel was super clean. Highly recommend. ...

July 2023|128weil

One of the best hotels in Shanghai

Excellent services with staffs always very attentive, helpful and friendly especially from Weasker. Very central location with easy access to shopping area, office buildings and restaurants. Highly recommended ...

July 2023|stephenleehk

Very good hotel . And good location

Globalist member , live here twice, room got upgraded to Andaz suite ! Room is clean and nice. Everything in room working perfect, I can change the bathtub color which is fun and fancy . Hotel in very good location . Has tea bar and Bleu bar in the lobby. Which is good place to have a drink with fri...

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June 2023|888kai

Hotel in the Heart of Shanghai

I love the Andaz Hotel right in Xintiandi with lots of choices for restaurants and not far from the Bund so for me just centrally located in the perfect location. Rooms are super comfortable and clean. Staff are just there for anything you need, always welcoming you by first name and it starts with ...

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February 2023|D2881WTphilipc

Owner Response

David Shao, Guest Services / Front Office at Andaz Xintiandi Shanghai, responded to this review

Dear D2881WTphilipc, Thank you very much for having taken the time to share your review following your recent visit to our hotel. Your kind feedback on our room cleaning as well as the service of our associates John are very much appreciated. We hope to welcome and have you again soon. Sincerely, David Shao Director of Operations

Great Experience

My first time in this Hotel, experience was great, check-in was very efficient and the staff very firendly and helpful to fulfill the special forms because of the Covid-19, Rooms are very clean, very comfortable bed , only the TV programms didn't work well, many channels didn't show up. The breakfas...

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November 2022|brunodarsie

Excellent hotel location and breakfast

Me and my family are really satisfied by the wide selection of breakfast menu including local breakfast dishes, western foods like ham, sausages, fruits and freshly squeezed juices. Egg menus like omelet, egg benedict and noodles are prepared by order. This shows the commitment of the management and...

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October 2021|jerryleetong

Owner Response

David Shao, Guest Services / Front Office at Andaz Xintiandi Shanghai, responded to this review

Dear jerryleetong Thank you for taking time to provide a feedback on your recent stay. We are honored to give you a pleasant experience at our hotel. We look forward to having you here again next time.

Good location and friendly staff

Andaz is in the Xintiandi area where you'll find some of Shanghai's best restaurants and bars. It's also very close to the subway. I don't typically enjoy hotel breakfasts, but the breakfast here exceeded my expectations. I will say though the room design - especially the bathtub lights - is a bit w...

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September 2021|Tian F

Owner Response

David Shao, Guest Services / Front Office at Andaz Xintiandi Shanghai, responded to this review

Dear Tian F Thank you for taking time to provide an extensive feedback on your most recent stay. Your valuable comment has been well addressed to our related department. We would like to invite you to stay with us again and explore our hotel more.

Excellent service

As a non-elite member of Hyatt, I am impressed by the level of service I received for my stay from Jan 1 to Jan 2. My suite was delayed past 4pm due to New Year, which is something I could forgive. What surprised me was the proactive offering of free breakfast to compensate, a gesture I did not expe...

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January 2021|karlwang89

Great Hotel

I travel for a living. This is one of the best hotels I've ever stayed at. Came here for business and to just relax and explore Shanghai. It's in the center of downtown Shanghai and close to many restaurants, shops, and malls. A great stay!...

December 2020|dvee31

Excellent stay

Andaz is nicely located in Xintiandi, with plenty of food and bar options nearby, transport is convenience with Metro line within a short walk. This is my first time staying in Andaz, its a nice overall experience, from front desk, housekeeping, concierge are friendly and efficient. Room are nicel...

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December 2020|aerosmith650

Accidental Stay at the Andaz

After an Airbnb fiasco from hell, we had no place to go out on the chilly and rainy streets of Shanghai. I was saving my free nights from the Hyatt for a special occasion, but this was an emergency situation where we needed to quickly find a place to stay for the night. There were other Hyatt proper...

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November 2020|soojji18

Best Hotel

This hotel is one of the best one I have stayed in. The staff is very friendly and helpful. The room was very clean and the bathroom was also very clean. The staff made a lot of effort to adjust the cleaning of the room to my schedule. Overall a great experience. The location is also really good. cl...

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January 2020|Siya M

Excellent Services

Excellent services and staffs are always very friendly attentive with special thanks to David, Daniel and Michelle leadership. Breakfast was very good. However, would prefer if there are more hotel owned restaurant outlets. The room are getting old and need to be refurnished ...

December 2019|stephenleehk

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao stephenleehk, I would like to thank you for your candid feedback during your most recent stay. We are definitely looking into renovating the rooms in the near future. We are still discussing with ownership and I will update you during the the next stay. See you next time and I wish you a prosperous and heathy year of the rat. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Perfect location and friendly people

Almost the best location in Shanghai, very quit room for good sleep and easy access to any where you like. It is a hotel not super new, but it has been maintained really well. Staff is friendly, especially the cleaning lady who is the surprise for our trip. ...

November 2019|637weic

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao 637weic, Thank you for sharing your most recent experience on TripAdvisor. I am so happy to hear that the housekeeping attendant made your stay even more enjoyable. Please do tell us when you plan to visit us again. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Greatly refined and sophisticated

Great staff, sophisticated atmosphere, catering for the needs of the business traveller. Great location as well. However, if you go for breakfast right after opening time several cooked dishes won’t be available yet....

November 2019|PeterPac888

Great place to stay

Excellent stay, really good experience. Check in counter is a bit odd and they should greet people earlier in the process or have a clearly defined queue area. Apart from that all fine and dandy. Good buffet breakfast and easy location to get to and from....

November 2019|Safemach

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Safemach, Thank you for sharing your comments in regards to the check in counter. We are planning to renovate that area to make it more accessible for our guests. Thank you for the comments on the breakfast buffet. I believe it’s on of the best in the city. Please do tell us when you plan to come visit us in the future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

First and best Andaz in China and you should not miss it

It has been six years ago since my first stay at Andaz which is always my favorite choice of stays at Shanghai centre. The location is good and the front office team is capable of offering the best experience as always. I spent a few nights at the Langham close-by, but I do like Andaz a lot. For the...

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November 2019|sebx2018

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Seb X, Thank you for sharing your stay with us on TripAdvisor. I am ecstatic that Andaz is still one of your favorites after 6 years. We have made a few changes to the hotel with the addition of Kitchen Studios, Bleu Bar and Empower Gym. We now have a spinning studio that we offer to our guests. It’s an awesome journey and you will definitely have to try it next time. Please do not hesitate to reach out to me for any further assistance. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

great stay! highly recommend

spacious room with a great view, absolutely adore the little message written on the window. stay was great! service was fantastic, highly recommend to anyone looking for hotels in the area. very thoughtful gift as I checked out in the morning. ...

October 2019|yeselina3

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao yeselina3, I would like to thank you for sharing your experience and recommending our hotel on TripAdvisor. Our departure gift is part of the Andaz experience. Andaz Xintiandi, Shanghai is one of the first Andaz property in Asia Pacific. We recently opened an Andaz property in Seoul. Please do not hesitate to contact us to make your stay more pleasurable next time around. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Awesome staff and great experience

The hotel staff are very helpful, the room is very clean, definitely my favourite hotel in the city been staying there for the past 3 years every-time i am in shanghai. Highly recommend the hotel to any one looking for a great experience. ...

September 2019|mostafakorany

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao mostafakorany, I would like to take the opportunity to thank you for sharing your experience at Andaz. We hope to host you again in the hotel and Shanghai. Thank you again for the recommendation. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Shanghai

Always a good experience. Central location and consistently good experience. Consistently high level of service and staff are amazing. Highly recommend for business trips. Gym is currently being refurbished. Level 2 Restaurant is fantastic. Lounge area is great for relaxed meeting and drinks...

August 2019|Lawgo

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Lawgo, I would like to thank you for sharing your comments on your most recent stay on TripAdvisor. We all cannot wait for the new gym renovation. We will have a Spinning studio with instructors from the US. Looking forward to welcoming you back to Shanghai in the near future. Xie Xie, David Tseo Andaz Xintiandi, Shanghai

Always treated as an family member,

I have stayed at many 5 star hotel and on weekly basics, this is the only hotel that I visit, where the GM purposely get to know me and I am greeted by him at almost every breakfast. The property is well located, most staff are well trained. However the property is 10 years old and with high traffic...

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August 2019|814silasc

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao 814silasc, I would like to take this opportunity to thank you for sharing your experience at Andaz on TripAdvisor. We truly enjoy your patronage and your continual support on a weekly basis. I will have another dish for you to try next time in the Japanese restaurant. Looking forward to welcoming you back to the hotel soon. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

One of best Hyatt hotels in China

Always enjoy staying in Andaz Shanghai. Services are always excellent and staffs are very attentive to take care of all the details. Breakfast is great. Gym is under relocation and look forward to the new gym...

July 2019|stephenleehk

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao stephenleehk, Thank you for your kind works and we are also excited with the renovation of the new gym. We will definitely keep you updated on the completion. Xie Xie, David Tseo General Manager Android Xintiandi, Shanghai

Excellent hotel, well maintained, but staff not as friendly as before

I used to love this hotel and at one point stayed several weeks at a time. It’s been a few years since I have returned, and while the amenities are just as good, but the staff in general has gone downhill. They used to go out of their way to get to know guests, which was such a nice gesture, but ...

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July 2019|Lovelylilac

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Lovelylilac, I would like to thank you for your candid feedback from your most recent experience in the hotel. I would love the opportunity for you to revisit us again. I will personally take actions to further improve our service touch. We are in the industry of knowing our customers and we failed in that category. Please do reach out to me personally during your next visit and I will ensure that you will have a different experience. Looking forward to welcoming you back home again in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Amazing service - great hotel

A great hotel where the staff actually enjoy their jobs and genuinely want you to have a good time. The Concierge were amazing and went above and beyond to assist. Every had a smile and spectacular service standards....

July 2019|Snoops789

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Snoops789, I would like to thank you for sharing your experiences with Andaz on TripAdvisor. Our concierge team is well experienced and always give useful information to travel in the city. Thank you again and look forward to seeing you in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Another fantastic visit:

The Andaz may not be as well known as the other Hyatt brands in Shanghai. However, the service level(s) is as good, if not better, than the Grand and Park Hyatts. The employee morale seems to be very good which is a direct result of how the senior leadership is treating it’s employees. Mr. Tseo i...

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June 2019|Resort22305455206

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Mr. Chang, I would like to personally thank you for sharing your most recent experience on TripAdvsior. We are lucky to have clients like yourself that appreciate our efforts as we are continuing to strive to be better. Looking forward to welcoming you again to Shanghai again. Hope you have a great summer break with the family. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Short Business Trip - Excellent Experience

It was really a pleasant experience for me and I have no qualms about it at all. I would definitely recommend this place and it's also in a wonderful location which is easily accessible. The service to me was top notch. Would definitely stay there again in future....

June 2019|Wander14332675462

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Wander14332675462, Thank you for staying with us during your short business trip. Our location is one of the the best in the city. Looking forward to welcoming you to Shanghai in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Xintiandi Heaven

Great hotel. Lots of stuff to do around. A must visit for a weekend getaway. The hotel is nice and I recommend strolling down Xintiandi heritage lane. They have done a real nice job of the entire area....

June 2019|Passenger47971667401

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Passenger47971667401, Thank you for the kind comments on the hotel and your experience. Our location is exactly how you described it - Xintiandi Heaven. I love walking in XTD area - Great place to people watch and munch on some good food. Looking forward to welcoming you back. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Never delete from my preference list....

I like the location of the hotel and surrounded by many malls with easy access to variety and good quality of foods choices. The hotel is so near to the two subway lines which is convenience to commute around. For biz, it few MTR stops away to railway stations. Hotel services are up class and defini...

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June 2019|Deed Kiong L

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Deed Kiong L, I would like to take this opportunity to thank you for sharing your experience on TripAdvisor. We are lucky to hosting you during your last stay. Our location is one of the best city - It’s great for leisure as you can hop on and off the Shanghai subway to travel to all of the top Shanghai destinations. Looking forward to seeing you again in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

amazing stay

I stayed at the Andaz for work and play. Both has been amazing. Food, service and room all great. One thing very annoying, the light system is very complicated, and I had a hard time to turn on the light to the bathroom in middle of the night. Very bad lighting experience....

June 2019|Steven Y

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Escape24260147774, Thank you for sharing your most recent experience on TripAdvisor. Thank you for sharing your comments in regards to the lighting. I am not sure whether you used the iPad in the room. You can control the lightning and room functions - Please let us know when you plan to come visit us in the near future. We will explain how to use the iPad. Looking forward to welcoming you in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Excellent service and superb location

The staffs are very helpfull and friendly. We came early at 9 am to check in for 5 rooms. The front office staffs help us find 2 rooms ready in 1 1/2 hour and we all stay on 1 floor. We enjoy our stay....

June 2019|Trek59620154351

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Trek59620154351, Thank you for sharing your recent stay on TripAdvisor. I recall you and your lovely family. I am glad that you enjoyed your stay and looking forward to welcoming you back in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

First Time Stay

I was impressed with my First stay at the Andaz. I caught the train from Hongqiao and the walk through Xintiandi was great. The location is ideal and amongst many restaurants and shopping precincts. The Andaz was great, easy check in and loved the offer of coffee or soft drink on arrival. I met the ...

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May 2019|Explore75055

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Explore75055, Thank you for sharing your honest feedback about your experience in the hotel on TripAdvisor. I am glad that you were able to meet Benjamin. We are fortunate to have him as he is very passionate about his cooking. Please do come and stay with us a second and third time. We love our regular guest and want to ensure that are well taken cared for by the team. See you soon in Shanghai. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Shanghai Nights

This hotel was one of the best I have stayed in, this hotel represents Shanghai , it’s located in the best area of Shanghai and the staff are professional and caring , the food is fantastic, the hotel is modern and stylish. ...

May 2019|markwsadleir

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao markwsadleir, I would like to thank you for sharing your most recent experience on TripAdvisor. I look forward to welcoming you back to Shanghai in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

A perfectly located hotel in Shanghai!

Rooms are great, staff are very helpful and friendly, location is superb, breakfast is excellent (complete selection of food) !! We travel as a big family of 14 people from the young and old. The hotel accomodates our family needs perfectly. ...

April 2019|Devie K

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao deviekusuma2017, Thank you for sharing you and your family's most recent stay in the hotel on Tripadvisor. I still recall you and your family going to breakfast in the morning. We are happy that everyone enjoyed their stay and we hope to welcome you all back to Shanghai. Xie Xie, David Tseo Andaz Xintiandi, Shanghai

Andaz Xintiandi Shanghai - April 2019

Modern hotel, conveniently located in the heart of Xintiandi. Breakfast offers a lot of variety including Asian and International selections. Room was very automated with controls for everything via an iPad. Plenty of restaurants located within a few minutes walk from the hotel. ...

April 2019|Venture55727894473

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Venture55727894473, Thank you for sharing your comments on TripAdvsior on your most recent stay with us. Our breakfast is one of the best in the city. We are planning to offer more items in the coming months. Please do not hesitate to contact me for any further assistance. Looking forward to welcoming you back to Shanghai. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Location Location Location

Can’t beat this one for both business and pleasure. Right in the heart of business, shopping and sightseeing. Hotel staff are friendly, responsive and efficient. Breakfast is among the best selection you’ll get in 5 star joints. ...

April 2019|Kerwin L

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Kerwin L, Thank you for taking the time to share your experience on TripAdvisor. You are absolutely right in regards to the location - We are centrally located in the middle of the city and in Xintiandi. We are planning to add more items to the breakfast. Give us a few more weeks and you will see some additional items on the breakfast buffet. Looking forward to welcoming you back to Shanghai. Xie Xie, David Tseo General Manager Andaz XIntiandi, Shanghai

Great hotel in great location

The Andaz exceeded our expectations. Staff was helpful and fluent in English. Check in and out were easy and efficient. Complimentary fruit, pastries, espresso, coffee throughout the day was nice. Room was clean and spacious. Everything in room was controlled by iPad. High tech toilet was surpris...

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April 2019|Diemha H

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao HappyMom179, Thank you for sharing your most recent experience at Andaz Xintiandi, Shanghai on TripAdvisor. I believe our location is one of the best in the city as we are located in Xintiandi. There a lot of fun things to do in the city. Please do let us know when you plan to come visit us again. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Business trip

Rooms, service and location are the best whether you’re traveling for work and/or pleasure. Staff interaction is brilliant. David and his amazing team are well trained to handle any kind of task and deliver seamlessly amazing service. Highly recommend this property for your visit to Shanghai ...

April 2019|samkima

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao samkima, Thank you for sharing your most recent experience at Andaz Xintiandi on TripAdvsior. Your comments and recommendation is a true testament that we focus on customer service. Please do not be a stranger and come back to visit us. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Fabulous hotel stay in the heart of fashionable Xintiandi!

Spacious well appointed rooms with top tier client service. The delicious breakfast spread was delicious and a great way to start each day-well worth getting it. The location could not be better—great neighborhood to walk around and enjoy and a short walk to the subway to explore other parts of the ...

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April 2019|Passport14152749716

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Passport14152749716, Wow...thank you for the kind words on your most experience at the hotel on TripAdvisor. Our buffet has a large seafood spread with local Shanghai delicacies. Please do tell us again so we can arrange that Shanghai view for you again. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Comfort you can expect

second time staying in this hotel. clean, spacious, and service was excellent. all staff was very helpful. a big bonus on location as xintiandi area is just beautiful and nice to stroll in the afternoon or even at night...

March 2019|LetiBugi

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao LetiBugi, Thank you for staying with us a second time. We appreciate the business and looking forward to staying with us many more times. Please email me at David.tseo@andaz.com to make your next stay even better. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Great Stay

Beautiful hotel with accommodating staff and great dining options! Very clean with good amenities such as a fitness center. It’s also located in a safe and walkable neighborhood full of restaurants and stores....

March 2019|Alexandra Y

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Go05019182482, I would like to take this opportunity to thank you for sharing your experiences during your most recent stay at Andaz. Looking forward to welcoming you back to Shanghai. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Personality Central!

The staff at Andaz Xintiandi lived up to the expectations that I‘ve built up of the year when I finally brought my family here for a birthday trip. They welcomed us warmly and with plenty of personal touches! From the rooms, the location to the excellent breakfast and the incredible customer focus o...

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March 2019|s4mshine

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Curious53541541576, Thank you for sharing your experiences on TripAdvsior. We are happy that we were able to make this a great birthday trip. Please do tell us when you plan to come visit us again in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Great Visit

Wonderful staff and amenities. Eva arraigned a special surprise for my 10yr old daughter's birthday, rooms were clean, spacious and comfortable. Staff was helpful, polite and friendly. Hotel food was wonderful and had plenty of options. Would definitely recommend....

March 2019|purakparmar

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao purakparmar, Thank you for sharing your experiences on TripAdvisor. I am also from Houston and I hope that we were able to provide you with some good Southern Hospitality. Please do tell us when you plan to come visit us again. Thanks again for the recommendation. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Perfect location and staff

I understand it is difficult sometimes for large chains to satisfy some guests requests. A lot of procedures, standard rules... to keep standards following the book. But sometimes a personal talk can make whole difference between cold (but efficient) service and a warm one. I had this second feeling...

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March 2019|roberto m

Very Accomodating Staff and beautiful location

The building is absolutely stunning and in a prime location! The rooms are gorgeous and very clean with very nice modern artistic touches. Hubert the rooms manager is a top notch example of accommodating and hospitality and made sure our stay was great! Made sure we had a smooth check in and check o...

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March 2019|Road09075843769

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Road09075843769, I would like to take this opportunity to thank you for sharing your most recent experience on TripAdvisor. I appreciate your compliments on describing Hubert. We are indeed very lucky to have him to lead the Rooms division. Your recommendation fuels our fire to do an even better job servicing our guests. Please do tell us when you plan to visit us again in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Great stay, location and hotel staff (kind, smile & warm)

Great business stay, Starbucks variety of restaurants nearby. locate in Center of PuXi, Xintaidi and hotel staff (kind, smile & warm). Look for Judy Ma, she will hook you up with great room and try to Japanese restaurant, good food, but pricey. Enjoy the happy hours food and drink...

March 2019|GoPlaces57069557666

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao GoPlaces57069557666, Thanks for sharing your comments on your most recent stay on Tripadvsior. Our location is one of the best in the city. We are centrally located in the middle of the city and next door to Xintiandi. Judy is great and we are proud to have her on the team. Please do tell us when you plan to come again. Regards, David Tseo Andaz Xintiandi, Shanghai

Great Business Hotel in central Shaghai

I had a very nice stay in Andaz Shanghai - the staff is friendly, rooms are great, location is very good both for business and pleasure. There are several smaller nice restaurants close by - also shopping is nearby. The taxi ride from Pudong airport can be a bit long during rush hours, but when th...

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January 2019|Fearless10001053822

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Fearless10001053822, Thank you for sharing your recent experience at Andaz Xintiandi, Shanghai. Our location is truly one of the best in the city being centrally situated in Xintiandi. We recently opened a new bar, Bleu Bar on level 1. We have a wide range of Bourbons, Whiskeys and Cognacs. Looking forward to welcoming you to our home. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Great expereince

Modern and friendly full service hotel. Loved the technology in the room. The food was great, the staff were service oriented. The location was convenient for my access to Shanghai . The check in process was a breeze. I recommend this hotel....

January 2019|Daydream66283149125

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Daydream66283149125, Thank you for sharing your experience on your recent stay on TripAdvisor. Yes, our location is one of the best in the city as the hotel is located in Xintiandi. Walking distance accessibility to all of the hot spots. Looking forward to welcoming you back to the hotel. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Fantastic service and value in the centre of Xintiandi Shanghai

Really good hotel in the centre of Shanghai Xintiandi. Clean, pleasant and fantastic view from the higher floors. The staff is friendly and very helpful. Only had breakfast there and the choice was great with both local and continental choices available...

January 2019|Journey50335166067

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Journey50335166067, I would like to thank you for sharing your experience on your recent stay on TripAdvisor. Our breakfast spread is one of the best in the city. Looking forward to welcoming you to the hotel again. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Stylish and fun hotel in Xintiandi

Second stay here after five years. Still a great hotel; especially love the showers! Location in Xintiandi is very convenient, near Huangpi South station on Line 1 and a longer walk to Xintiandi station. Staff were helpful and attentive....

December 2018|NoonaWong

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao NoonaWong, Thank you for staying here a second time and posting your feedback on your most recent stay on Tripadvisor. Please do tell us when you plan to stay with us again. We would love to take care of you the third time. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Shanghai Dec 18 Visit

This really good value for money in a great location The service and the food was excellent The staff really made the difference at being able to remember me and the service was key in this very competitive market...

December 2018|cameronr393

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Cameron R, I would like to thank you for providing feedback on your most recent stay. Thank you again for recognizing our service - We try our best to make sure that every guest is well looked after in the hotel. Wish you and your family a festive hoilday season and prosperous year of the boar. Regards, David Tseo General Manager Andaz Xintiandi, Shanghai

A Delight Shanghai surprise

Stayed at the Andaz Shanghai after a great experience at the Andaz Singapore. Had a delightful stay *too short). Hotel has a perfect location, breakfast was sensational, and my room had a great view over Xintiandi.Michelle Cao the front office manager was excellent and always seem to be on duty....

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December 2018|Scott M

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Scott M, I would like to thank you for providing comments on your most recent stay on TripAdvisor. I am glad to hear that we were able to provide you a delightful stay. I will also commend Michelle on her efforts on making your stay wonderful. You will definitely have to visit us again in the near future. Please make sure you can stay longer to experience more of our nuances. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Andaz stay sets the tone for Xiantandi and Shanghai.

well located for enjoying the night life of Xiantandi, as well as well connected to the Shanghai Metro, its a property worth a stay, in fact, its my go to property when in Shanghai.Very good sleep quality, efficient very Front Desk, Concierge and good breakfast....

December 2018|JAYSHEEL H

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni JPHazarat, I would like to thank you for the comments that you provided on Tripadvisor. I happy to learn that Andaz is your "Go To Property" while you are in Shanghai. Please do let us know when you plan to come to visit Shanghai. We will make your next stay extra special at Andaz. Xie Xie. David Tseo General Manager Andaz Xintiandi, Shanghai

Andaz Hyatt in Xin Tian Di

Andaz Hyatt in Shanghai is a fantastic experience. Great location, modern hotel, and great value for the 5 star experience. I only stay at this hotel after sampling many in Shanghai. Large rooms with views over the city. Staff very welcoming and helpful. ...

October 2018|Roam08874081672

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Roam08874081672, Thank you for providing feedback on Tripadvisor. We are pleased that you enjoyed the facilities within the hotel. We look forward to welcoming you again to Andaz. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Great hotel with great hotel staff and services.

Great hotel in a great location plus great hotel staff and customer services. I was super pleased with my recent stay at the hotel where my colleagues and I enjoyed a great deal of great food and outstanding guest services. ...

October 2018|optasiaglobal

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao optasiaglobal, Thank you for providing feedback on Tripadvisor. We are pleased that you enjoyed the facilities within the hotel. We look forward to welcoming you again to Andaz. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

My favorite Hotel for Shanghai

Perfect location for a stay in shanghai ... I will definetly come backThe rooms and the food is excellent , frriendly staff whoo takes care of you And also price wise it is worth to go . Stylish and cool place ...

October 2018|Frank S

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Frank S, I would like to thank you for the feedback on your most recent stay in the hotel. Our location is the best in Shanghai as we are situated in the middle of the city and Xintiandi. Please do let us know when you plan to come to Shanghai. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Lovely stay that far exceeded our expectations.

My husband, 10-year-old son and I escaped to the Andaz after a disastrous 12 hours at an AirBnB. From the moment we arrived we loved this place. Easy checkin from Eva at the front desk; she was very professional and efficient. Modern and enormous rooms. Very clean. Fabulous shower and deep bath tub....

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August 2018|EaPMay2019

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Tripadvisor Member, Thank you for sharing your feedback on your most recent stay at Andaz. I am sorry to hear about your experience at AirBnB and I am glad that we were able to turn it around. Your recognition will be shared amongst the team. We will continue to strive to focus on the little things that will make our guest's life easier. Please do let us know when you plan to come to Shanghai again in the future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Wonderful Experience

Great experience in an incredible hotel. Staff was professional and welcoming. Location of the hotel was in the heart of the city and everything was walking distance. If your going to visit Shanghai you have to stay in this hotel!!!...

August 2018|850rolando

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao 850rolando, Thank you for thanking the time to provide feedback on TripAdvisor. I enjoyed reading your response as we continue to push to provide good customer service. Please do let us know when you plan to come to Shanghai again. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Great Experience

Everything about this hotel was excellent. The staff was extremely helpful to me who was traveling in China for the first time. They arranged transportation as well as dinner suggestions. They also accommodated some changes to our itinerary as well. Great Experience!...

July 2018|jendave2016

Owner Response

AndazXintiandi, Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao jendave2016, I would like to thank you for the comments that you posted on tripdadvisor.com. Please do tell us when you plan to come visit us again - Looking forward to welcoming you back "home" in Shanghai. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Would stay here again

I had a marvelous stay and would definitely return. The location was great (close to great shopping and restaurants), service was outstanding and the rooms were very comfortable. I visited the spa which was a great addition to my trip....

June 2018|mimalloy

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Mimalloy, Xie Xie Ni - We are glad that you enjoyed your stay in Shanghai. Please do tell us when you plan to come visit again. We want to invite you again to our Shanghai home. Looking forward to seeing you again in the near future. We have a couple of neat places to see - It's definitely a must see while you are in town. Regards, David Tseo General Manager

Wonderful service and ideal location

This is our preferred hotel in Shanghai - staff are most helpful and welcoming, and the location suits us perfectly when we return to China. Atmosphere is very relaxed but highly professional service at all times....

June 2018|pdeboisseson

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear pdeboisseson, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with fellow TripAdvisor aficionados. We are delighted to hear we are your preferred hotel in Shanghai and that our location suits you perfectly and you found our service to be highly professional at all times. A big thank you for your wonderful praise and support. We look forward to welcoming you back to Andaz Xintiandi, Shanghai again in the very near future. In the meantime, safe travels and best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Relaxing & inspiring in an amazing central location.

Designed with taste. I have felt at home for the last 10 days. If you are looking for a good central relaxing and convenient location Andaz is the place. Enjoyed so much my beautiful and inspiring room with great city views....

May 2018|zzzmarie

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear zzzmarie, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with fellow TripAdvisor followers. And, most importantly thank you for staying with us for 10 days. We are most grateful for your wonderful support. Delighted to hear you felt at home at Andaz and found our location to be very relaxing and convenient and that you were inspired by your guest room with great city views. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Great Location & a Great Property

It has been a while since my last visit and I have to say the team at the hotel are doing a great job. They made me feel most welcome and as usual - F&B was its usual Hyatt best. You can walk to all that is happening - my only issue was not with the hotel. I went to Pauliner - the German Beer House ...

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April 2018|allantayl0r

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear allantayl0r, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We're delighted to learn you enjoyed your stay with us again and thank you for your praise and compliments for the team doing a great job. Chef Lucian is very happy to hear you enjoyed our Food & Beverage offerings. I'm surprised to read you feedback regarding Paulaner running out of Lager. That's a first and I am sure it must have been a one off issue. We look forward to welcoming you back to Andaz Xintiandi, Shanghai on your future visits to China. With best regards and safe travels, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Marvelous!!

One of the best hotels ever stay! Clean, comfortable& sound proof (quietness)! Good choices of breakfast! Excellent services by staff! Location us perfect for biz n leisure. Certainly will come back again!...

April 2018|gt8383

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear gt8383, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with fellow TripAdvisor followers. It's great to hear you found our hotel to be one of the best that you have ever experienced. We are very pleased to hear you found our guest room clean, comfortable and quiet; the breakfast delicious and the service excellent. We are very fortunate to have such a convenient and culturally rich location ~ right in the heart of Shanghai. We look forward to welcoming you back should your future travel plans bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Great personal service

Andaz is a place I can truly call home away from home. Great location, good food outlets and great staff interaction. A decent gym with a pool good enough for short laps. The Management get's personally involved e.g. Mr. Danny Wang, who took personally care of any wishes we had - thanks...

January 2018|ChrisV393

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Chris V, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with fellow TripAdvisor followers. We are delighted to hear you will always call Andaz Xintiandi, Shanghai "home". That's very heartwarming and we really appreciate your kind words. Great to hear you were satisfied with our good food, staff interaction and decent gym. Danny is also pleased to hear your wonderful feedback. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Andaz xintiandi

Excellent location. Wonderful service. Best value in Shanghai. One of the best Andaz hotels by far. Art and culture blend into the seamless fabric of comfort and amenities. Pool is unique, spa is comprehensive, gym is well equipped and modern...

January 2018|zakariyaz2018

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear zakariyaz2018, Happy New Year to you and thank you very much indeed for sharing your wonderful feedback on TripAdvisor. We are delighted to learn that we are your favorite Andaz Hotel within the global collection and that you had a great stay with us. Thank you for broadcasting our excellent location, wonderful service and value for money. It's very motivating to hear you were inspired by the hotels' art and culture and found our fitness and leisure facilities comprehensive, unique and well-equipped. We look forward to welcoming you back to Andaz Xintiandi, Shanghai on many more occasions if you get the chance and plan your travels here. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Room with a view

Great hotel, courteous staff and awesome location. We stayed here for four nights over the holidays. We could walk out the lobby into one of the hottest neighborhoods in town, bustling with shopping, food and nightlife. Hope to return sometime!...

December 2017|sandlyons

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear sandlyons, Happy New Year to you and thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with fellow TripAdvisor aficionados. It's wonderful to receive your positive comments and we are delighted to learn you were satisfied with your overall stay, found our team of Hosts courteous and our location awesome. Xintiandi is certainly a vibrant, eclectic neighborhood and has so much to offer for all visitors. We hope you had a pleasant journey home and have started the year off in a good way. Hopefully, one day we will have the chance to welcome you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Perfect first Shanghai experience

Muy first visita to China, could’t star better with Andaz Shanghai, the perfect place in the right place for travesera from all Americas. The financial district si good doing business, the commercial área has renowned atores and the leisure alternatives are very good to meet Shanghai people as well ...

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December 2017|pablocC8045ZZ

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear pablocC8045ZZ, Happy holidays and thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's wonderful to hear you found our hotel a perfect solution for your first Shanghai experience. Thank you for highlighting our great location too. We look forward to welcoming you back to Andaz Xintiandi, Shanghai for your second visit real soon. With best regards and safe travels in the New Year. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

When I check in time received very good service from Vance Huang

Which he did the way make me like Hyatt VIP customer. Not only For sure to see him again by next business trip also introduce more people's to see Vancewhen they planning to stay in Shanghai. I should say thank you Andaz....

December 2017|jonathanlV4531RA

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear jonathanlV4531RA, Happy holidays and thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's very encouraging to hear your wonderful feedback and thank you for recognizing Vance Huang for his very good service. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travels bring you this way. With best regards and safe travels in the New Year. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Best of shanghai

My fourth stay at andaz. Won’t stay anywhere else in this massive city. That says a lot. Superb staff make it that much better. Everything about this modern paradise is exactly what a modern hotel should be. Andaz is cool and chill and everything that the stuffy old Ritz is not. I place all bets on ...

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December 2017|BA-Lover

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear BA-Lover, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with fellow TripAdvisor aficionados. We are delighted to read and receive your comments and thank you for highlighting the superb service and hospitality provided by our team. Thank you for your continued support and we look forward to welcoming you back for your fifth stay real soon. Wishing you and your loved ones a very Merry Christmas and a Happy New Year. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Beautiful Boutique Hotel at Prime Location

Andaz at Shanghai Xintiandi is a beautiful boutique hotel, right next to Xintiandi where you find all kinds of restaurants, bars and shopping destinations. It is within walking distance to the Bund (a few kms though). Either you are in Shanghai for holiday or business, Andaz is a good place to be - ...

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October 2017|Wai Hong L

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Wai Hong L, We are so delighted to hear you enjoyed your mid-Autumn Festival holiday with your son at Andaz Xintiandi, Shanghai and thank you for sharing your stay experience on TripAdvisor. It's great to hear you were impressed by our unique location, well appointed guest room and bathroom, complimentary mini-bar and happy hour at Xuan Bar. Most importantly, we are so pleased to hear you enjoyed our new breakfast offering at Kitchen Studios. We look forward to welcoming you back to Andaz in the very near future should your future travel plans bring you this way. With best regards and thank you once again. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Hi-Tech Shanghai

I appreciate the details at the Andaz Shanghai. Everything in the room was connected and the best technology available. The dining was exceptional and I felt like home. I would recommend to anyone traveling to Shanghai....

September 2017|aaronbare

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear aaronbare, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We really appreciate your wonderful comments and glad to hear you enjoyed your stay with us. Thank you for highlighting the advanced technology in our guest rooms and your exceptional dining experience. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Outstanding sevice...great location

My recent stay at the Andaz in Xintiendi was outstanding. Very attentive staff and an excellent location for food and nightlife. This hotel truly understands service which at times is rare in China. There are many high end hotel properties in Shanghai but for service as well as a convenient location...

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September 2017|Bill O

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear 888williamo, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with the TripAdvisor community. We are very happy to read your wonderful compliments towards our attentive staff, outstanding service and great location. We sincerely hope you had the chance to try our new breakfast offering at Kitchen Studios on the 2nd floor. We opened two weeks ago and are very proud of the new facility, product and service. We look forward to welcoming you back to Andaz should your future travel plans bring you this way. With best regards and safe travels, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Great new breakfast

Regular visitor for business. Always been a fan but since the (long overdue) breakfast overhaul, the Andaz Xintiandi finally caught up and is not a very top hotel in the city. Nice location, hip atmosphere, eager staff, good food....

September 2017|michelerY8963ZE

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear michelerY8963ZE, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with the TripAdvisor community. We are delighted to learn you were impressed with our new breakfast offering at Kitchen Studios. As you said, finally we were able to identify a new space and create a wonderful environment ~ thanks to our immensely talented designer Yoshifumi Tanaka from Tofu Inc. in Tokyo. We have received many positive comments about the new breakfast offering and our team of Chefs and Hosts are really happy to be working in the new facility. We look forward to welcoming you back to Andaz should your future travel plans bring you this way. In the meantime, best regards and safe travels. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Absolutely Amazing

First time at an Andaz hotel so did not know what to expect. Would not compare it to a W that I have stayed at in many places but as good and if I have a choice in the future will definitely not be easy to pick one over the other. ...

August 2017|rajn80

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear rajn80, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are very happy to hear you had an amazing stay with us and it's great to know you will be back again one day. We look forward to welcoming you back then. We salute the W and love Andaz. Have a fabulous weekend ahead. Best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Great hotel with fantastic rooms and service

I highly recommend this hotel for those looking at staying in the heart of the city. Especially convenient for those visiting on work in Xintiandi area. Great rooms, great bathroom/amenities, free non-alcoholic drinks and snacks in the room, superb service (rooms were cleaned in less than an hour of...

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August 2017|721vikramb

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear 721vikramb, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are most grateful for your recommendations to fellow travelers visiting Shanghai. We pride ourselves on the unique location of Andaz and the core benefits that we provide complimentary to all guests including ~ welcome drink upon arrival, all day coffee and tea from the host stand, complimentary non-alcoholic mini bar and local snacks, hotel wide WiFi, evening happy hour at Xuan Bar from 6-8 pm and a farewell gift. Thank you for your compliments towards our service and facilities too ~ in particular our gym and breakfast offering. We are opening the Kitchen Studios very soon, which will be our new breakfast dining room on the 2nd floor ~ and look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With best regards and safe travels, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Great hotel!

This hotel is amazing. The service is outstanding! The manager, Danny, will impress you with his warmth and professionalism. The rooms are super High Tech, and beautifully designed. The bathrooms make you wish you had something like that at home. The location is ideal for getting a flavor of Shangha...

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July 2017|antoniorI7976ZK

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear antoniorI7976ZK, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's great to hear you had an amazing stay with us and found our service outstanding. Thank you for your compliments towards Danny, our new Director of Rooms ~ he is most grateful for your kind feedback. Thank you for also highlighting key takeaways following your stay ~ including our super high tech rooms, bathrooms that you wish you could have at home and our complimentary in-house guest happy hour at Xuan Bar every night from 6-8 pm. We really look forward to welcoming you back to Andaz Xintiandi, Shanghai in the very near future. With best regards and safe travels, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Great location with great service

Spent 4 days at Andaz for a business trip. Didn't get too much time in the hotel but it was close to everything we needed. Room and facilities good service excellent. Love the happy hour in the evening good food and drink at no charge!...

July 2017|Robin H

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear thairobin, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are thrilled to hear you enjoyed your stay with us and found our guest room and facilities good and our service excellent. We pride ourselves on the Andaz Core Benefits which include Happy Hour at Xuan bar and delighted to know you enjoyed the offering. We look forward to welcoming you back to Andaz should your future travel plans bring you back. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Modern hotel & great location

I enjoyed my stay at Andaz. Automated guest room with ipad control, heated Japanese toilet bowl, beautiful shower. The hotel is designed by a Japanese designer & nice. Free service of mini-bar for non-alcoholic drinks, snacks & happy hour drinks are additional surprises. The location is fantastic ne...

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June 2017|305alicey

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear 305alicey, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are delighted to hear you enjoyed your stay and thank you for highlighting specific touch points that impressed you including the overall design of the hotel, the technology in the guest rooms and bathrooms, the complimentary Andaz Core Benefits and additional surprises. It's also great to know you were happy with our location. We look forward to welcoming you back to Andaz should your future travel plans bring you this way. With best regards and safe travels, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Over the top

Over the top location, service with top of the line hi tech amenities. Only one thing that I didn't see : Was a more International/ different languages line up of TV Channels. Other than that, this hotel has everything. The daily free happy hour is a plus! ...

June 2017|ricardojoseb733

Owner Response

AndazxtdShanghai, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Ricardo Jose B, Thank you very much indeed for taking the time to share your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are most grateful for your positive feedback and it's great to hear you liked our hotel. We do look forward to having the chance to welcoming you back to Andaz Xintiandi, Shanghai in the very near future, should your travel plans bring you back. Robert Hamer General Manager Andaz Xintiandi, Shanghai

Andaz Xintiandi

Very nice hotel in heart of Xintiandi, clean, full of art and displays, very nice lobby, wonderful happy hour and indoor/outdoor settings. Very friendly staff, quick service, convenient coffee shop, and lovely restaurant. Weekend brunch very delicious, Views of the Bund available, but all around, g...

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June 2017|Leeann S

Owner Response

AndazxtdShanghai, Public Relations Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Leeann, Thank you very much indeed for taking the time to share your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are most grateful for your positive feedback and it's great to hear you liked our hotel. We do look forward to having the chance to welcoming you back to Andaz Xintiandi, Shanghai in the very near future, should your travel plans bring you back.

Fabulous example of Hyatt's service

The hotel and staff were wonderful and extremely helpful throughout my time at Andaz Xintiandi. From delivering an extra towel to my room, to working with me to get park passes to Disneyland, the staff were happy to accommodate. I am extremely impressed with every facet experienced at this hotel and...

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June 2017|Shawn H

Andaz is amazing

Excellent hotel with everything perfect. Very caring and knowledgeable staff. Location can't be better than this for a business visit. One the best bathrooms I experience. Worth the money I spent. Keep it up. ...

June 2017|shantilalk2017

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Shantilal K, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's so encouraging to read your wonderful feedback and we are delighted to learn everything was perfect during your stay. It's also great to hear your found our team of associates to be knowledgeable and caring, the bathroom of great design and comfort and the location perfect for business. We really look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With best regards and safe travels. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Second home in the world

Andaz Xintiandi is my prefered hotel in Shanghai. Rooms, food, staff - all is perfect. Xintiandi is a great place to stay for both business and private purposes. Never miss the breakfast that offers a great variety of Chinese specialities. Also ask for a room in a higher floor as the skyline is outs...

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May 2017|kvogt

Good sleep, good food, quiet room

See title, also staff very flexible and helpful. The bereakfasts offer a variety of foods, western and Asian, of the best quality. The rooms are quiet and comfortably furnished, conducive to both work and rest. ...

May 2017|jsaxe

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear jsaxe, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor and with fellow TripAdvisor aficionados. We are so happy to hear you had a good sleep, found our team of hosts to be flexible and friendly. It's also great to hear you enjoyed breakfast and the tranquility and comfort of our guest rooms. We look forward to welcoming you back real soon. With best regards and safe travels. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Awesome hotel. Great experience.

Had a great business trip and the best part was this hotel. Clean, friendly staff , excellent proximity to high end shopping and restaurants with a European feeling. I would definitely come back and would recommend this hotel....

April 2017|Gemma M

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Gbminshanghai, Thank you for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's great to hear you had an awesome stay and thank you for your compliments on our friendly team. We pride ourselves on our unique location, right in the hustle and bustle of vibrant Xintiandi. We look forward to welcoming you back to Andaz should your future travel plans bring you this way. With best regards and safe travels, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

WONDERFUL LOCATION AND GREAT SERVICE

This is the 3rd time I stayed at Andaz, Xintiandi, Shanghai. I am always impressed with the unique way of checking in at Andaz and the generous offer of free drinks and snacks, which has made it much easier for its customers in between meals. The location of the hotel is simply beyond comparison. Th...

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April 2017|JAMES Z

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear JAMES Z, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's wonderful to receive your great comments and we're thrilled to hear you had another enjoyable stay with us. Thank you for highlighting our nice, friendly and courteous hosts and our great location. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With best regards and safe travels, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Loved this hotel!!!

Absolutely loved this hotel! The location is very convenient but the hotel and staff made my stay fantastic. Jacky Tan was a great first impression of the hotel. He greeted me and treated me with great respect. The guest room that I had was incredible...it made my visit all the more fantastic! ...

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April 2017|Paul M

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Paul M, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are thrilled to hear Jacky Tan took such good care of you upon check in and assigned you an incredible room. Thank you for loving our hotel and for sharing your wonderful comments with us. It's great to hear you found our hotel modern and in great condition. We really look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. In the meantime, happy Spring and safe travels. Best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Business trip to Shanghai

Business trip to China Excellent hotel in a premium location All staff very nice to customers and always helpfull Poor English of the staff but is a general problem in any hotel or store in Shanghai or any other city...

April 2017|Bencon2014

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Bencon2014, Many thanks indeed for taking the time to share your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's very encouraging to read your kind words and thank you for your great comments regarding our hotel and premium location. We are looking at ways to further enhance the level of English comprehension and conversation with our younger associates. On going training will be implemented to reinforce this important element of customer service. Thank you once again for your kind message and we look forward to welcoming you back to Andaz in the very near future. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

CLOSE TO PERFECTION

I was pleasantly surprised by the high level of service from this Andaz Hotel. All the staff spoke English reasonably to extremely well. The decor is modern, yet comfortable. The rooms were clean and well organised. The sandstone rain shower in the bathroom is a highlight. The restaurant food is of ...

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April 2017|Anthony F

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Anthony F, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are delighted to read you had a great stay and rated our product as "close to perfection". That's wonderful to hear and our team is very excited and grateful for your kind compliments. Great to know you loved the rain shower in the bathroom and the quality of our cuisine. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travels bring you this way. In the meantime, safe travels and best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

it was awesome

ive stayed a day but i can tell this is great hotel to stay. great public transportation and around hotel is so clean. and free soft drink and water. and also you can enjoy free drinks on happy hour...

April 2017|SeungYupL4

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Seung Yup L, Spring greetings to you from all of us at Andaz Xintiandi, Shanghai. Thank you very much for sharing your recent stay experience at our hotel with fellow TripAdvisor followers. It's great to hear you found our hotel well located and clean. Also very pleasing to read that you enjoyed the Andaz Core Benefits, including complimentary coffee, tea and soft drinks and the evening Happy Hour at Xuan Bar. We look forward to welcoming you back on a future occasion and hope you will be able to stay longer than just one night. With best regards and safe travels, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Simply the best

We held a property conference at the Andaz this week with property developers from all over the world. Each of our guests that stayed all agreed that the check-in experience along with the hospitality for our entire stay was the best they'd seen. The rooms are spectacular and we cannot wait to ret...

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April 2017|timgF8484BU

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear timgF8484BU, Spring greetings to you from all of us at Andaz Xintiandi, Shanghai. Thank you very much for sharing your recent stay experience at our hotel with fellow TripAdvisor followers. It was great to have your group of property developers stay with us and we are delighted to hear everyone was happy with the overall experience. Danny, our new Director of Rooms is very pleased to hear your feedback regarding check-in and it's great to hear you will be back in June. We look forward to welcoming you back then. In the meantime, safe travels and best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Stylish comfortable and functional

A chic experience with everything the business traveller needs. Close to everything and good restaurant and bar options in house. Staff are friendly and speak English well. Pool and gym also meet all needs....

April 2017|timothycS7511HF

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear timothycS7511HF, Spring greetings to you from Andaz Xintiandi, Shanghai. Thank you very much indeed for sharing your recent stay experience with fellow TripAdvisor followers. We are delighted to read that you found our hotel stylish, comfortable and functional. Our location is unbeatable and it's great to hear you enjoyed the food and beverage offerings and friendly service at the hotel. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Best Hotel Value in Shanghai

Every time I go to Shanghai I stay at this hotel. The staff is very welcoming. Location is ideal for western as the food places near have a great variety. Rooms have a great view as of Downtown Shanghai....

March 2017|calvinderranb

Excellent hotel

I stayed for 2 nights while on business in Shanghai. Very pleased with the hotel. Staff was friendly and helpful and spoke English. Breakfast options were solid and was included in my room rate. The rooms were impressive with large showers and great views of the city. ...

March 2017|Mike B

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear mblair47, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are very pleased to hear you enjoyed your two night stay with us whilst on business and that you found our team of hosts friendly, decent breakfast and impressive guest room. We look forward to welcoming you back to Xintiandi should your future travels bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Another Great Stay

This is one of the best hotels ever in Shanghai - convenient location, great service, beautifully decorated, no hassle. Just a wonderful stay. They don't nickel and dime you to death - free cocktail hours (too bad I don't drink), and free sodas in the room....

February 2017|Virginia C

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Virginia C, Thank you very much indeed for sharing your wonderful comments on TripAdvisor following your recent stay at Andaz Xintiandi, Shanghai. We are so appreciative of your feedback and it's great to hear you always enjoy staying with us. We look forward to welcoming you back in the very near future. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Shanghai business trip

I travelled to China Shanghai in feb. this time is my 4th time to accommodate in Haytt Andaz hotel. This is very convenient for for business and tour in Shanghai. The guest room is clean and big. The food in restaurants also very delicious. I am recommend you to check in if you travel to Shanghai....

February 2017|waikwongc2017

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear waikwongc2017, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. Thank you for staying with us four times and for expressing your satisfaction with our guest room comfort and food & beverage offering. We look forward to welcoming you back to Xintiandi should your future travel plans bring you this way. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Great location for the money

Best place to stay for the money. Many restaurants near the hotel. Public transportation is very convenient. I would recommend this hotel to all. Only 1/2 hr from pudong airport cost 200 rmb from the airport ...

February 2017|188adnans

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear 188adnans, Thank you very much for giving your thumbs up for Andaz being the best place to stay in Shanghai ~ and value for money. We appreciate you sharing your recent stay experience with fellow TripAdvisor followers. Many new restaurants and bars have opened in the neighborhood, so there are plenty of good quality options to chose from. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Perfect hotel in a perfect location with perfect service!

Stayed here every year, for 3 consecutive years during Chinese New Year, and all we can say is its the perfect hotel located in a perfect location. The staff are friendly and super helpful. You wouldn't ask for more. They even have free coffee all day at the lobby. Free flow of beer and wine and so...

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February 2017|veronicalQ4911VS

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear veronicalQ4911VS, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. Your review and feedback is most encouraging and thank you for your wonderful compliments towards our team. It's great to hear you enjoyed the Andaz Core Benefits, including all day complimentary tea, coffee and soft drinks at the host stand / Andaz Lounge and the evening complimentary happy hour from 6-8 pm. We look forward to welcoming you back again next Chinese New Year ~ if not before then. Wishing you a very Happy Chinese New Year of the Rooster and thank you for staying with us for 3 consecutive years. Best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Perfect stay

I definitely recommend the Andaz hotel - it has a high level of comfort, the rooms are spacious and offer a lovely view through the big windows, everything is very stylish and yet not cold but welcoming and friendly - also due to the friendly staff, that was always ready to support. There are free a...

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January 2017|941judithk

Top Business Hotel

It was my second stay in this Hotel and was again very impressed. Everything was perfect. Reception, room, lobby bar - service in general! I selected this place, because the company office I had to stay during the days is very close (5 minutes walking distance). I am 1-2 times a year in Shanghai for...

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January 2017|thomi1970

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear thomi1970, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are delighted to read that you were impressed with our hotel facilities, product and service. We look forward to welcoming you back to Andaz Xintiandi, Shanghai on your future business trips. Wishing you and your loved ones a very Happy Chinese New Year of the Rooster. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

The best place to stay in Shanghai!

A gem of a place in the best location in Shanghai. The rooms are perfectly appointed, staff is the model of courtesy and graciousness, breakfast buffet, lunch in the lobby, sushi bar for dinner - all outstanding dining options. ...

November 2016|michaelsH1214RM

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear michaelsH1214RM, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are delighted you rated us as "The best place to stay in Shanghai" and are thrilled to hear you found our rooms perfectly appointed, our team of hosts courteous and gracious and the dining options outstanding. We pride ourselves on the unique location in Xintiandi and are glad that you feel the same. Looking forward to welcoming you back to Andaz should your future travel plans bring you this way. Thank you once again for your wonderful compliments. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

GREAT LOCATION AND WONDERFUL HOTEL

I am often impressed with the hotel's arrangement for guests to enjoy free non-alcohol drinks and coffee. The bakery there is simply gorgeous. It is so convenient to walk to the center of Shanghai, Huaihai Road. The famous tourist attraction area, Xintiandi, is just across from the hotel....

November 2016|JAMES Z

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear JAMES Z, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are most grateful for your wonderful compliments and delighted to hear you were impressed with our Andaz Core Benefits, including complimentary non-alcoholic beverages and coffee. Thank you for your great feedback on our bakery ~ Éclair too. It's now fully set up with Christmas goodies, which makes it very festive, to say the least. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travels bring you this way. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Romantic Getaway

The Andaz Hotel is in a great location in Xintiandi, Shanghai, it has nice modern styled room with lighting and curtains controlled by ipad and hotel common areas are very stylish, it is ideal for a romantic weekend getaway. Breakfast was good although was full at the weekend......

November 2016|U210RCneilh

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear U210RCneilh, Thank you for taking the time to share your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are delighted to hear you had a great stay and enjoyed the modern touch points of our guest room. We receive many positive comments about the in-room technology. Glad to also read you found our hotel facilities stylish and had a good breakfast too. We look forward to welcoming you back to Andaz should your future travels bring you this way. With best regards and Happy Thanksgiving. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Weekend in Shanghai - Andaz

I had a very pleasant stay at Andaz which made my weekend trip to Shanghai very memorable. The service was very good, the room was very nice with comfortable beds and very well thought through controls and lighting etc. Also very much liked the idea of "free" soft-drink from the mini-bar and a refri...

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November 2016|Karl H

SHANGHAI MODA

shanghai fashion week, sfilate, visita agli showroom, ricerche di moda, negozi trendy, street style people, meeting with friends, business meeting in the hotel hall, sightseen. Palestra, piscina piccola, sauna ok, best people in the hotel....

October 2016|Matteo B

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Matteo B, Many thanks indeed for sharing your wonderful feedback on TripAdvisor following your recent stay with us at Andaz Xintiandi, Shanghai during Fashion Week. We're delighted to hear you found our hotel fashionable and trendy. We look forward to welcoming you back to Andaz in the near future should your travel plans bring you this way. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Miss Izzy

I took my mum and daughter for a family holiday. We loved every espect of Andaz, the high tech room control, so easy to order room service. The location is the best, so easy to go to the shops, restaurants. The subway is just around the corner. ...

October 2016|yihe88

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear yihe88, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor with fellow readers. We are delighted to learn that you enjoyed your stay with us, together with your mum and daughter. We pride ourselves on the in-room technology and the mini iPad is a real "hit" with fellow guests. Glad to hear you enjoyed room service and had the opportunity to explore the local neighborhood. We look forward to welcoming you back should your future travel plans bring you this way. In the meantime, happy weekend ahead. Best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Brilliant Hotel

Doubt if I could have chosen a better hotel to stay in Shanghai. Good location, near to the Museum and the Theatre, and within walkable distance to the Bund. Fantastic guest room, especially the shower room. Extremely helpful and friendly staff. Highly recommended....

October 2016|Chalmers N

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Chalmers N, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with fellow TripAdvisor readers. We are most grateful for your wonderful comments and delighted that you rated our hotel "brilliant". We pride ourselves on our great location, comfortable and contemporary guest rooms and our team of Andaz Hosts. We look forward to welcoming you back in the near future. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Great Hotel and Staff

The Andaz has a nice modern and relaxed feel which is a departure from similar hotels in the area. The location is great with restaurants (outside the hotel) just across the street. I love the feel of the Andaz...

September 2016|OTravelingMan

excellent, as usual

This hotel is fantastic - while it's not the cheapest in the city, they don't 'nickel and dime' you for small stuff (soda, drinks, etc.). Convenient location in Xintiendi - first rate. Definitely worth the stay....

September 2016|Virginia C

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Virginia C, Greetings from Andaz Xintiandi, Shanghai and thank you very much for sharing your recent stay experience on TripAdvisor. We are most grateful for your compliments and thanks for voting us as being fantastic. We look forward to welcoming you back to Xintiandi, should your future travel plans bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Amazing stay at Andaz Xintiandi!

Best bathroom ever!! Love the changing lights and unique interior design. The bed is also very comfortable. The breakfast also has both eastern and western choices with high quality ingredients. The staffs are very friendly and attentive and they truly take care of your needs!...

September 2016|Zhao Kun G

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Zhao Kun G, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We really appreciate you taking the time to provide such wonderful feedback. It's great to read you loved the Andaz bathroom and that you had an overall amazing stay. Our team of hosts will be thrilled to hear you rated them with such heartfelt accolades. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

my favorite hotel in Shanghai

Every time I goto Shanghai i will live in this hotel because it is in the center of Shanghai.one of the most important thing is thing I live in this hotel is the extraordinary services of their staff, no matter from the front desk or room service. They will try their best to get the things u needed....

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September 2016|ericy836

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear ericy836, Thank you very much indeed for your wonderful feedback posted on TripAdvisor following your recent stay with us at Andaz Xintiandi, Shanghai. It's very inspiring and motivating to read your lovely compliments towards our team of hosts and that you find our service extraordinary. We look forward to welcoming you back real soon and in the meantime wish you and your loved ones a very happy mid-Autumn Festival. Best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

the happening spot for Shanghai

The hot spot in Shanghai, very friendly staff and a good place to hangout. Highly recommended for both business and leisure. Surely a better choice hotel compared to pudong. And free drinks at the bar ...

September 2016|James_beijingmonkey

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear James, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We really appreciate you taking the time to compliment our hotel, hosts and overall atmosphere. Great to hear you prefer our location to Pudong and that you enjoyed the complimentary Happy Hour at Andaz Lounge. We look forward to welcoming you back to Andaz should your travels bring you this way. Wishing you and your loved ones a very happy mid-Autumn Festival. Best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Good location, clean room and warm welcome by a team of energetic front desk staff

4 home feel stay in Andaz. Location, you can tell from the map. Yet, the care and friendly attention from a great team in Andaz is something you should feel it by yourself. The room is of good size, and clean. My husband and I both enjoyed our stay....

August 2016|Vicky C

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Ms. Yin Hing C, Thank you very much for sharing your wonderful feedback and comments on TripAdvisor following your recent stay at Andaz Xintiandi, Shanghai. It's very encouraging to hear you enjoyed your stay with us. We look forward to welcoming you and your husband back again to Xintiandi in the very near future. Until then, safe travels and kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Shanghai Andaz

The Andaz is an excellent choice in Shanghai. One cannot ask for a better location. It is in the most active part of the city, 1 block from XinTianDi and Huihai Lu with many choices for dining and shopping. The hotel is of a manageable size, full service yet intimate, with an excellent young staff t...

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July 2016|David Pi Kan C

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear David Pi Kan C, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We really appreciate your wonderful comments and praise. I love the way you describe our design as being somewhat edgy. Delighted to read that you found our young team of hosts friendly and efficient in their service. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your travels bring you this way in the near future. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

best hotel experience ever!!!

The Andaz at Xin tien di - best hotel I've come across and I stay at ALOT of hotels. Very professional in service, and the amenities are wonderful. Location is central, absolutely a great hotel. I will definitely go back again....

July 2016|Virginia C

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Ms. Virginia C, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai with fellow TripAdvisor members. It's so wonderful to read your comments and we appreciate your praise and top marks. We pride ourselves on our iconic location and contemporary facilities and a great team of hosts. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your travels bring you here. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

The best customer services and room is spotless.

The best overall. English speaking is very helpful, able to help any locations we would like to visit during our visit. Taxi are always available. Complementary are available entire day. Beautiful building and setting. Love to view the city from the room windows. Very convenient to many places and m...

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July 2016|michaeltchan

Greta Hotel

The best hotel in Shanghai, I have stayed there many time and never had a bad experience. I plan more trips and will book my stay at the Andaz. The staff is probably the best in the Hyatt family. They never disappoint me....

June 2016|Z9167ZJthomasb

Excellent Experience

When traveling to Shanghai the Andaz is a great choice - elegant and very nice experience. Close to many nice restaurants and shopping - and not too far from anything you'd like to visit/see while there....

May 2016|magicmlk

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Michael K, Warm greetings from Andaz Xintiandi, Shanghai and thank you very much for sharing your recent stay experience on TripAdvisor. We are thrilled to hear you enjoyed your stay with us and found our hotel elegant and a nice experience. We pride ourselves on our priceless location right in the heart of the Xintiandi neighborhood. We look forward to welcoming you back to Andaz should your travels bring you this way. With kind regards and thank you once again for your posting. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Friendly staff and great location

The Andaz is a wonderful place to stay when in Shanghai. The location is adjacent to Xiantandi area so there are plenty of restaurants and shops to visit within waling distance. The food at the hotel is also very good and the staff is outstanding....

May 2016|Christy E

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Christy E, It's really wonderful to read your lovely comments on TripAdvisor following your recent stay with us at Andaz Xintiandi, Shanghai. Our new Executive Chef ~ Lucian will be thrilled to hear you enjoyed the food at our hotel, and we are pleased to hear you rate our service of a high standard. Thank you. We look forward to welcoming you back to Andaz Xintiandi, Shanghai in the very near future should your travel plans bring you this way. With kind regards and safe travels, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Excellence at ANDAZ

We were thrilled with the rooms, staff, service and position of The ANDAZ boutique hotel during our recent business trip in Shanghai. We would highly recommend it to others and plan to stay there again....

May 2016|Tonina J

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Tonina J, Thank you very much for your wonderful comments posted on TripAdvisor following your recent stay. We really appreciate your compliments and delighted to hear you were thrilled with the rooms, staff and our priceless location. We very much look forward to welcoming you back to Andaz Xintiandi, Shanghai in the very near future. Wishing you safe travels and best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

An Oasis of Calm in Xintiandi

This is an exceptional hotel. Quiet and refined. An excellent location for business or pleasure in Shanghai. The rooms are beautifully furnished with iPad control over climate, lighting, privacy and TV. Wonderful gym and swimming pool. Excellent lounge/lobby food and bar. And, if you're in a hurry...

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April 2016|RCWO

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear RCWO, Thank you very much for taking the time to share your feedback on TripAdvisor. We really appreciate your wonderful comments. It's great to hear you always enjoy staying with us. We pride ourselves on our priceless location, modern interior design and the unique Andaz Core Benefits. Delighted to hear you enjoyed all the facilities and food and beverage offerings. We look forward to welcoming you back very soon. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

ANdaz is a better choice in Shanghai

I stayed in ANdaz for business, however, I felt comfortable staying in the hotel for 2 more days after finishing the business. Venue is very good and near to shopping places, attractions, night life...etc. There is a metro station also just out of the hotel Very good choice in Shanghai...

March 2016|hbakry

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear hbakry, Thank you for taking the time to write your post on TripAdvisor following your recent stay at Andaz Xintiandi, Shanghai. We are delighted to hear your wonderful comments, in particular Andaz being a better choice in Shanghai. It's great you were able to extend your stay to include some leisure time following your business assignment and we are pleased you enjoyed exploring our unique neighborhood. We look forward to welcoming you back to Xintiandi in the very near future. Until then, safe travels and kind regards. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

CNY stay

A short stay with friends during CNY. The hotel is well positioned to enjoy Shanghai. We were a group of 4 families and all had a good time without complaint. The children very much enjoyed the swimming pool in the evening. Sadly we did not have opportunity to try the free happy hour in the lounge. ...

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February 2016|Martin A

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Mr. Martin A, Thank you very much for your kind posting on TripAdvisor. We are delighted to hear you enjoyed your recent stay at Andaz Xintiandi, Shanghai during the Chinese New Year holiday. Great to hear your children enjoyed their leisure time in the swimming pool too. Thank you for your kind patronage and wonderful support. We look forward to welcoming you back to Xintiandi in the near future. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Family Vacation

Excellent room with all the hi tech and hotel location is perfect as near Xintiadi and the shopping street. Many choices of restaurant nearby. My family really enjoyed the stay in Andaz. The gym is large and clean....

February 2016|soeradji

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear soeradji, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We are glad that you enjoyed your time with us. The goal is to make you feel like you are at your best friend's home in an environment rich in local culture and free of barriers. We truly hope that we have inspired you and look forward to seeing you again.

Always a good place in Shanghai

High quality service, nice people always helpful. Room are confortable, practical and large enough. I checked at 12.30pm and the room was ready, good point! Location is nice because nice restaurant around, not far from French concession and Pudong......

February 2016|Nicolas B

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Nicolas B, Greetings from Andaz Xintiandi, Shanghai. Thank you very much indeed for your wonderful compliments posted on TripAdvisor. We are delighted to hear you found our service to be of high quality, with comfortable rooms and nice location. We pride ourselves on being in the heart of Xintiandi, it's a wonderful locale. We look forward to welcoming you back to Andaz in the near future should your travels bring you this way. With kind regards and safe travels. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Good hotel for business trip

Good place for business trip. I don't have 200 characters to use. It is a good hotel. What can I say. Blah, blah blah, blah. Xhdkdk dkeick dkiels kdkls lslei slsdkei, The light up tubs are neat. Skdkd dkdk ei dkowow adksl lsld slsie ,d,ghee lslie .s.einvn. Are dine adkjei fj dieiwo....

February 2016|Andrew H

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Andrew H, Greetings to you from Andaz Xintiandi, Shanghai. Thank you very much for your compliments posted on TripAdvisor. We appreciate the time you have taken to share your comments. Glad to hear you found our hotel a good choice to stay for your business trip to Shanghai and that you liked the lighting in the guest room bathroom. We look forward to welcoming you back to stay again in the near future. Wishing you a very Happy Chinese New Year of the Monkey. With best regards and safe travels. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Excellent Business Hotel

Great location, ambience, and amenities. Extremely comfortable bed, combined with a great gym/sauna/pool, make for a great place to relax after a long day. The daily Happy Hour add to the relaxing atmosphere. :) The staff go out of their way to ensure a great stay....

January 2016|Dhorko

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Mr. whyrao, Greetings from Andaz Xintiandi, Shanghai. Thank you very much for your wonderful comments posted on TripAdisor. It's very encouraging to hear you enjoyed your stay with us and found our location, ambience and amenities great, the bed extremely comfortable and the efficient service of our team of Hosts. Delighted to also read you enjoyed our Fitness Center and Happy Hour at Andaz Lounge. We look forward to welcoming you back sometime soon, should your travels bring you back to Shanghai and Xintiandi. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Andaz hotel - Shanghai Xin Tien Di

I LOVE Andaz and recommend it to all the business and fun travellers in Shanghai. I have stayed in Andaz a few times over the past few years and each time it was memorable. Staff are extremely friendly and go out of their way to help. It is a kind of hospitality I have not experienced in other Hyatt...

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January 2016|Payam B

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Payam B, Happy New Year to you from all of us at Andaz Xintiandi, Shanghai. Thank you very much for your wonderful compliments posted on TripAdvisor. We are thrilled to hear you continue to enjoy staying with us and that you find our team helpful and courteous. We look forward to welcoming you back again in the very near future. With kind regards, Robert General Manager Andaz Xintiandi, Shanghai

GORGEOUS PLACE

A gorgeous place really in the heart of the best shanghai area. Nice and very helpful staff. We felt like at home. Only price for breakfast was too high. but there were in the area many other chances to get it at an average price...

January 2016|alessandrabA2100XG

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Alessandra B, Happy New Year to you from all of us at Andaz Xintiandi, Shanghai. Thank you very much for your wonderful comments posted on TripAdvisor. We are thrilled to hear you found our hotel comfortable, gorgeous and a place like home. Sorry to hear you found our breakfast too expensive. Did you have the opportunity to enjoy our complimentary breakfast snacks at the host stand by chance? We offer bakeries, mini baguettes, coffee and juice for hotel guests. We look forward to welcoming you back again in the very near future. With kind regards, Robert General Manager Andaz Xintiandi, Shanghai

Andaz Shanghai perfect stay

Very good, perfect stay. Staff nice and always helpfull. Modern design hotel with large rooms with all options. The hotel is central and close to restaurants and shops. Taxi facilities easy. The restaurants are good. The large pool is clean and design....

December 2015|Helene Marie Is... Z

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Helene Marie Is... Z, Greetings from Andaz Xintiandi, Shanghai. Many thanks for your wonderful comments and feedback posted on TripAdvisor. It's most encouraging to hear you enjoyed your stay with us, and found our hotel to be convenient, modern in design, with friendly and helpful service and good dining options. We look forward to welcoming you back again should your travel plans lead you this way. In the meantime, may I take this opportunity to wish you a very Merry Christmas and all the best for the year ahead. Kind regards, Robert General Manager

my place in Shanghai

All in one : location, staff, atmosphere, rooms ... fantastic place to stay if you look for a quiete and trendy hotel there, with nice people around. Everything is easy and convenient and chic ! Congrats....

November 2015|Jean-Noel B

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Jean-Noel B, Greetings from Andaz Xintiandi, Shanghai. Thank you very much for your wonderful compliments posted on TripAdvisor. We are thrilled to hear you enjoyed your stay with us and trust you had an enjoyable home coming in Paris. Please let me know next time you travel to Shanghai so i can make all the arrangements for you. With best regards and Happy Thanks Giving. Robert General Manager robert.hamer@andaz.com

Excellent hotel, Nice service, hot location

Very nice hotel with good ambience with personal touch. Great service, food and location. Nice gym, pool, spa! Electronic toilets and personalized lighting were impressive! Will certainly look for coming back!...

November 2015|srinivasarp

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear srinivasarp, Warm greetings from Andaz Xintiandi, Shanghai. Thank you very much for your wonderful comments posted on TripAdvisor. We are thrilled to hear your feedback and delighted that you enjoyed our service, food, gym, pool and spa. We receive a lot of positive comments with regards to the technology in our guest rooms, including the electronic toilets and mood lighting. We look forward to welcoming you back in the very near future. Until then, safe travels and kind regards, Robert

great hotel ,great location

this is a great hotel in a great location .The rooms are beautifully appointed and very comfortable. . I loved the quietness of the room . Fantastic internet connection.. Loved the fact that there is a free happy hour in the lounge every evening....

November 2015|woodsco

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Woodsco, Thank you very much for your kind response on TripAdvisor. It's very motivating for us to hear your compliments. It's great that you found our rooms beautifully appointed and comfortable. Our Andaz guests love the complimentary happy hour in the Lounge every evening. We look forward to welcoming you back again one day. With best regards, Robert

Relaxing place for business or pleasure

My favorite place to stay in Shanghai. Has all the amenities you need for a business trip and you are always very well taken care of. Every request is accommodated and plenty of options presented. I've stayed there three times in 6 months and every time the service level gets even better....

November 2015|Stephanie M

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Stephanie M, Thank you for staying so frequently with us. We are glad that you enjoyed your time with us. The goal is to make you feel like you are at your best friend's home in an environment rich in local culture and free of barriers. We uphold the highest standard when it comes to our service and we are glad we have made your stay more enjoyable every time. We truly hope that we have inspired you and look forward to seeing you again. Best regards, Robert

Andaz Stay

Rooms are high quality. Bathrooms are clean and very modern. Maid service was very good. Hotel has both local and western menus for those that would like a change. Happy hour at the bar is great. Fitness area is very well laid and has enough equipment to have a good workout....

November 2015|Roger Z

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Mr. Roger Z, Greetings from Andaz Xintiandi, Shanghai. Thank you very much for your wonderful comments regarding your recent stay at our hotel. I'm delighted to hear you enjoyed the high quality and comfort of our guest rooms, the efficient housekeeping service and Chinese and Western cuisine. Glad to hear you had time to also try our Fitness Center and enjoy happy hour at Andaz Lounge / Xuan Bar. We look forward to welcoming you back in the very near future. In the meantime, safe travels and best regards. Thanks again for your wonderul support. Robert

Holiday In Andaz Hotel, Xintiandi, Shanghai, China

The Andaz is an excellent hotel very clean with very good location. Wendy Wu Andaz Lounge Manager was indeed with helpful and made our stay more enjoyable.I am on a Gluten Free Diet and Wendy was of great assistance in this regard. With Breakfast & Evening Dinner.The swimming pool & sauna were very ...

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October 2015|Christopher F

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Christopher F, Thank you for your kind compliments are we are glad you have enjoyed your stay. Located in the heart of Shanghai city center, our location is among the most vibrant and convenient in Shanghai. At Andaz, we are proud to say that we treat all of our guests like our very own best friend. I will pass on your comments to Wendy and the team. We offer a wide range of Chinese and Western options to accommodate the different taste of all our guests. In our gym, the translucent pool with blue LED lighting and the modern workout setting creates a barrier-free and relaxing environment. We hope we have inspired you through our service and facilities and we look forward to seeing you soon. Best regards, Robert

Anniversary Get-Away to remember

Andaz was an amazing experience. The room was immaculate with lots of cool features. Was probably the best bathroom we have ever had at a hotel. Love the attention to detail. All the staff were attentive, professional and friendly....

October 2015|danielsE61BB

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Daniel S, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We are glad you enjoyed your time with us. We take much pride in the design and functionality of the guestrooms. The LED lights on the ceiling and in the bathroom can be adjusted to different colors to suit your mood. All of the rooms are digitally controlled by an iPad-based solution that allows you to control any part of the room with the tap of a finger. At Andaz, we are proud to say that we treat all of our guests like our very own best friend. We truly hope that we have inspired you through our service and that you will visit us again the next time you are in Shanghai. Best regards, Robert

A great, cool hotel

Really enjoyable stay, view was amazing from the room, the Xintiandi area is perfect for visitors to Shanghai, vibe was cool, not your usual boring hotel. Amazing iPad controls in the room and spacious....

October 2015|Hassan A

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Hassan A, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We are glad that you enjoyed your time with us. The goal is to make you feel like you are at your best friend's home in an environment rich in local culture and free of barriers. We truly hope that we have inspired you and look forward to seeing you again. Best regards, Robert

Andaz SH

Love it! The best hotel I know for atmosphere and plenty of guests trip advisor insists on more characters so: love the hotel but really? TA? why the number of characters?? 10/10 for Andaz and 0/10 for the t a...

October 2015|jeremystockman

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear jeremystockman, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We appreciate your compliments. We are glad that you enjoyed your time with us. The goal is to make you feel like you are at your best friend's home in an environment rich in local culture and free of barriers. We truly hope that we have inspired you and look forward to seeing you again. Best regards, Robert

Highly Recommend

I stayed here for about two weeks. The location, staff, service, accommodations, and features of the hotel are all very nice. I do not think you will be disappointed. The Japanese restaurant and spa deserve particular mention....

September 2015|Israel Arlan A

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Israel Arian A, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We are glad that you enjoyed your time with us. The goal is to make you feel like you are at your best friend's home in an environment rich in local culture and free of barriers. Located just above the Andaz Lounge in a steel-brushed oval is the 88 Sushi Bento Bar that serves high-end sushi and sashimi. Our V2 Spa provides professional and diversified beauty and massage services. This is a perfect option for both men and women to relax and rejuvenate. We truly hope that we have inspired you and look forward to seeing you again. Best regards, Robert

Andaz Xintiandi - Great Hotel

This is a great property in the high end Xintiandi area for downtown. The hotel is great, but it is expensive being the boutique line of Hyatt Hotels. Room, service, cleanliness were all top notch, no complaints. The American and Chinese breakfast buffets were great, however the Sushi restaurant w...

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September 2015|231mathewb

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear 231mathewb, Thank you for your recent stay at Andaz Xintiandi, Shanghai. Thank you for your feedback. We understand the importance of paying attention to the quality of food. We uphold ourselves to the highest standards and we are truly sorry that our 88 Sushi Bento Bar did not meet your expectation. I will speak with my Food & Beverage team to make sure that we present some of the finest quality products on a consistent basis. We hope you can give us an opportunity and try our 88 Sushi Bento Bar again so we may provide you with an improved dining experience. Overall, we are glad that you enjoyed your time with us. The goal is to make you feel like you are at your best friend's home in an environment rich in local culture and free of barriers. We truly hope that we have inspired you and look forward to seeing you again. Best regards, Robert

Andaz Experience in Shanghai

Excellent boutique hotel. Modern with exceptional and friendly staff. Part of Hyatt so well managed too. Bar is expensive but then again Shanghai is not inexpensive either. Great beds. No real business centre of that's what you need but catering to the business crowd. Real mix of local and internati...

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August 2015|Deborah B

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Deborah B, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We are glad that you have enjoyed your time with us. The goal is to make you feel like you are at your best friend's home in an environment rich in local culture and free of barriers. We truly hope that we have inspired you and look forward to seeing you again. Best regards, Robert

AndazShanghai

Excellent Hyatt hotel in Xintiandi area, best value. I'm a business traveller who appreciates a fast check-in&out process, room upgrade options ( I'm a Hyatt Diamond) , perks like all non-alcoholic beverages free all the time -fridge full of options 24/7 at the hotel lobby- and a nice contemporary d...

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August 2015|Joaquin M

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Joaqiun M, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We are glad that you have enjoyed your time with us. The goal is to make you feel like you are at your best friend's home in an environment rich in local culture and free of barriers. We truly hope that we have inspired you and look forward to seeing you again. Best regards, Robert

Excellent

This hotel is really good, you can stay here both for holiday and business. Located vey well in the heart of Shanghai nearby the old frech consession and good shopping. Easy to find and located. The room and service is good, every evening in Andaz lounge some drink and small food....

August 2015|133morganp

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear 133morganp, Thank you for your kind compliments and we are glad you enjoyed your stay. Our location, services, and facilities are some of the best Shanghai has to offer. Our Andaz Core Benefits offer a wide range of benefits to all of the guests, and a great one is complimentary evening snack & drink service at the Andaz Lounge from 6-8pm daily. Best regards, Robert

individual, centrally located, different

Not just your average box hotel: nice rooms and attentive staff that takes an effort to remember you and make you feel comfortable. Breakfast room is a bit small and crowded at times, but the quality and the selection makes up for it....

August 2015|650markv

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Mark V, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We are glad that you enjoyed your time with us. The goal is to make you feel like you are at your best friend's home in an environment rich in local culture and free of barriers. We truly hope that we have inspired you and look forward to seeing you again. Best regards, Robert

The extra consideration goes a long way for us !

My Birthday was during my stay in Andaz Xin Tian Di and the Front Office Manager Juliette Hochloff and Mr. Luke Wen helped my family to send a wonderful tasting Birthday cake to the restaurant we were having my birthday dinner. It was a very considerate and kind gesture. it made my birthday that muc...

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July 2015|Henry W

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Henry W, When you stay at Andaz, you are amongst your best friends. Everyone at the Andaz family treats their guests like their best friend, and this small gesture is just a way for us to show that we truly care for you. Best regards, Robert

Modern, Funky - One of My Favourites

I found the Andaz during a trip to China three months ago. It is in the Xintiandi area where I must be for business and so I chose it based on its modern look. This hotel (while a bit expensive) is worth every cent. It is very modern, the full size windows in the room afford amazing views, it has a ...

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July 2015|Lisa Suzanne C

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Lisa Suzanne C, Great to hear that you felt right at home with us! Our attention to detail with our service along with our cutting-edge facilities is a combination that truly makes Andaz special. We are all about personal style, and I hope we have inspired you with our “Andaz” style! Best regards, Robert

A True 5-star Hotel

There a quite a few "5 star" hotels in Shanghai, but this one is the real thing. The service is personal, professional, and consistently excellent. The location is perfect, right in the center of the main activity in Xintiandi....

July 2015|Andrew F

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Andrew F, Thank you for your kind remarks on our service and location. We provide authentic hospitality and treat all our guests like our best friend. As for our location, Xintiandi is indeed the heart of the business, shopping, and entertainment area. We look forward to welcoming you again in the near future. Best regards, Robert

Excellent Hotel & Service

I had a great experience at Andaz every time. The staffs are very attentive and friendly. The rooms are comfortable and spacious. I was not feeling well and they took care of me and made me ginger coke that helped with my throat. Love the breakfast spread and the happy hour!...

July 2015|IndraSuharjono

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Indra S, Our ultimate goal every single day is to provide authentic hospitality, and your ginger coke is just a small gesture to show that we truly want to tailor our service to your needs. We hope you come back so we have another opportunity to impress you with our personalized service! Best regards, Robert

Fine hotel

If you can afford to stay you couldn't do much better. The staff are exceptionally energetic and enthusiastic, and nothing is too much trouble. A pleasure to stay there, and we'd come again if we were to return to Shanghai.....

July 2015|John B

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear John B, Nothing is ever too much trouble when you stay at Andaz, your best friend’s home. On behalf of the Andaz family, we hope to see you soon! Best regards, Robert

Great place to stay

The hotel is close to a number of restaurants but the food at the hotel is a good choice. The staff is helpful and the rooms comfortable. Having all the controls on an ipad adds to the convenience. It's close to the old French section of town so there's lots of trees and greenery. It was a great pla...

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July 2015|Ann Maris Y

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Ann Maris Y, We sincerely appreciate your kind remarks. Although the Xintiandi area is indeed not short on restaurants, we have a few delicious dining options of our own. Our Hai Pai offers local Shanghainese, 88 Sushi Bento Bar provides great sushi, and XUAN Bar serves Western bites and cocktails. Our iPad-based digitally controlled guestrooms are truly unique; you can control every part of the room with a tap of your finger. Best regards, Robert

Excellent Experience

The Andaz was an excellent hotel for my stay in Shanghai. It is close by the train, walkable to many interesting parts of town and it's easy to catch a cab to go anywhere else around Shanghai. The staff was incredibly helpful, able to provide information at all hours of the day, they really went a...

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July 2015|John K

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear John K, Andaz, located in the heart of Xintiandi, is one of the most convenient locations in Shanghai whether you are here for business or leisure. Our staff do treat all our guests like their very own best friend, rest assured you are in good hands. The Andaz family will be waiting for you and your partner to come back and stay with us! Best regards, Robert

Great, modern hotel

great and stylish hotel, great view, location perfect to discover city/ shopping/ eating; friendly service, good breakfast (international and Chinese), happy hour with free drinks perfect for networking, free drinks/ coffee great, pool and fitness super...

June 2015|Sebastian P

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Sebastian P, Sounds like you really got to spend time and enjoy everything about the hotel and the surrounding neighborhood. We are delighted that you are satisfied and would be more than happy to accommodate you in the future. Best regards, Robert

Couldn't Fault it

Great location and area to wander around with many shops and restaurants in walking distance. Staff are friendly and helpful. Rooms are big with fantastic facilities and views. Breakfast variety is great. Lunch at the Chinese restaurant is delicious. Happy hour at the bar is perfect! Gym is wel...

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May 2015|JCIB

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear JCIB, Andaz Xintiandi, Shanghai’s location, design, and most important of all our service is what makes us truly unique. We strive to perfect every part of stay, from your arrival to your stay to your dining. When you are here, you are at your best friend’s home. Best regards, Robert

really recommendable!!!!

Visited Shanghai for the first time and stayed at Andaz - best choice i ever made! Cool and stylish with a perfect service - a relaxing retreat when you travel! Very helpfull service and great food! highly recommended to stay there!!!!!...

May 2015|Philipp L

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Philipp L, We are more than delighted to be your best choice! Apart from all the great food and service, you found your stay to be relaxing because we treat all our guests like our best friends. We sincerely look forward to welcoming you back in the very near future. Best regards, Robert

Great stay!

It was perfect to stay there. Easy to start a day in Shanghai from there .Lot of store around The wonderfull pool have been appreciate early in the morning Room is confortable,large and with a warm design armoshere...

May 2015|mikado01

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear mikado01, We are glad you found our location to be convenient. Andaz Xintiandi, Shanghai is located in the heart of the city center, Shanghai’s most popular entertainment, shopping and commercial district. Our acrylic built lap pool with blue LED lighting gives you a sense of calm and peace while you train. All of our guest rooms are designed so you feel like you have arrived in your best friend’s home, a familiar atmosphere. Thank you and we look forward to welcoming you back in the near future. Best regards, Robert

Home away from Home

This hotel is exceptional, not only for its excellent location, but for the accommodations and wonderfully friendly staff. They make an extra effort to make guests feel at home and welcome. The lobby area is a comfortable 'living room' for guests....

May 2015|Linda K

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Linda K, Thank you for your wonderful praise. The Andaz family works hard to make each and every guest feel warm and welcome. The Andaz Lounge located in the lobby area is a cozy place for our signature Andaz Afternoon Tea and complimentary evening snacks & drinks service for hotel guests. Sincerely look forward to welcoming you back in the near future Best regards, Robert

Wonderful stay

I recently stayed at Andaz Xintiandi, Shanghai on a work trip - the hotel offered a wonderful check-in and check-out experience - either process took 5 minutes max!!! The staff at the hotel were super friendly and genuinely seemed to care about my well-being duirng my stay - and being non-Chinese s...

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May 2015|Job Maina K

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Job Maina K, Being your best friend’s home, we welcome you not just as a guest but more so as a friend, that’s why we want your stay with us to be as convenient and relaxing as possible. All of our guest rooms come equipped with an iPad based solution that allows you to control any part of the room with a tap of the finger, including services such as ordering in-room dining and amenities. At Andaz, we understand the importance of cutting-edge technology and we bring this to our guests every day. See you soon! Best regards, Robert

Awesome

Everything about this hotel is just great; atmosphere, staff, location, comfort and so on. This go around I was on business and will definitely be heading back to enjoy this wonderful hotel! Totally stay here if it's within your means!!!...

May 2015|Gerard B

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Gerard B, Thank you for taking your time and sharing your Andaz experience! We are thrilled to receive such wonderful feedback. Your recognition is our motivation. Once again, thank you very much and we look forward to welcoming you back in the near future. Best regards, Robert

Refreshing Labor Weekend Nite Out in the City

Refreshing to spend a Nite out where we live in Shanghai during the long weekend. If you like Modern decor & Customization, you'll love in in room Decor. The in room Mood Lights adds a very Special touch & the Remote via iPad Controls also allows Customization for the Lights according to your tastes...

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May 2015|PixLim

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear PixLim, Thank you for taking your time and sharing your Andaz experience with us. We are extremely thrilled to see such positive feedback and we are glad that you fully explored our in-room technology as well as our neighborhood. Your satisfaction is our motivation. We look forward to welcoming you back in the near future for a stay or in one of our outlets that you discovered already. Thank you and best regards, Robert

Stay at Andaz Xintiandi for the first time

Many of my colleagues had stayed in this hotel before. It is located in an ideal location, near Huai Hai Room where there is ample shopping and restaurants around, and very near to Xintiandi. This is an ideal hotel for business travel, and I will come back to stay here again for my next trip....

May 2015|Wee Phurn L

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear WeePhurn L, Located in the heart of Xintiandi, we are a center for both shopping and business. On Middle Huai Hai Road you will find great shopping malls such as K11 and Lane Crawford all within the area. See you soon! Best regards, Robert

Superb 5 Star Boutique Hotel at Shanghai

Best Location as it is just next to Xantiandi with easy access to the Bud and other business areas at Puxi. Warm welcome by front desk staff. Surprise to have free Mini-Bar in room (Except alcoholic consumption) and Free flow Reds & Whites as well as snacks at Happy Hour. It never happen at other 5 ...

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April 2015|TourEric

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear TourEric Thank you for taking your time and sharing your experience with us. Andaz means Personal Style and it's a very unique brand. We are more than happy to learn that you fully enjoyed our very special benefits.. Sincerely looking forward to welcoming you back in the near future. Best regards, Robert

Shanghai Andaz

상해 신천지 메인 스트리에 인접하여 매우 편하고 상해 다른지역으로 이동도 매우 편함. 다만 현재 길건너편 공사로 다소 불편...

October 2022|sk1465

Attention du personnel exceptionnelle

Bonjour, je viens de séjourner à l'Andaz pendant la période où la ville se mettait en lockdown. J'ai fait face à de nombreuses dévolues avec le QR code et les test PCR. L'équipe du Andaz a été d'un grand soutien et d'une grande aide pour me permettre de solutionner les problématiques avec les différ...

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April 2022|311fabienp

難得在疫情當中保持水準的酒店

今年夏天,我先後在這家酒店住了差不多20多天。讓我印象最深的,是 比起很多其它國內同級酒店,它沒有 因為要吸引更多的住客,而降低自己該有的水準。早餐的選擇依然豐富,食材也依然新鮮。服務也看得出沒有任何人力的節省,還是保持住往年的水平。特別值得稱讚的,是酒店很多員工都提供了盡心盡力的服務,例如餐飲部的Veronica,訂房部的Javen, 以及前臺的Jayden, 還有其更別不要說別說這個更不用說這個酒店原來就很優秀的地利,讓我無論去哪裡都非常方便。所以我下次再來上海,肯定還是首選這家酒店。...

July 2021|Man Tao L

Owner Response

David Shao, Guest Services / Front Office at Andaz Xintiandi Shanghai, responded to this review

尊敬的Man Tao L 您好!衷心感谢您入住上海新天地安达仕酒店,并对我们的早餐及服务感到满意。 能够获得您对我们酒店的认可与支持是我们的荣幸,细致用心地服务每一位客人是我们凯悦集团一直坚持的理念。作为凯悦酒店集团旗下全新系列酒店,安达仕灵感启迪自现代风格的精品酒店概念,均取址于全球富有活力和独特社群风格的特色城市。 非常感谢您在疫情期间选择上海新天地安达仕酒店,期待您的下一次光临! 此致! 敬礼

Parfait

Design de la chambre très agréable avec une belle luminosité et un beau volume. La salle de bain était presque trop grande ;) Petit gadget de jeu de lumières de couleurs. J'ai apprécié le calme du quartier et sa situation géographique....

October 2019|311fabienp

有高檔的感覺

酒店位於上海高檔地段,配合有高端的服務和硬體設備。唯客房送餐難以下咽,酒店若有个提供美食的餐廳就更完美了,因為榮小館不配存在於此高檔酒店!...

May 2019|Alicey3000

四月商務之旅

此次商務行程又安排住宿於安達士。飯店雖說外觀不像新蓋的飯店絢麗但內部硬體及住宿経驗令人滿意,尢其服務人員皆親切和客人互動滿足需求。...

April 2019|Linhueimei

很舒服很方便的酒店

一直很喜欢andaz系列的酒店。这家使用小ipad控制房间,很方便。客房叫餐质量很不错,价格也算很贵。床偏软一点,特别是被子不重很舒服。...

February 2019|A Tripadvisor China Member

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

尊敬的宾客, 您好!衷心感谢您入住上海新天地安达仕酒店,并与我们分享您的经验与感受。 很荣幸能获得您对我们酒店特别是安达仕系列的认可和支持,作为凯悦酒店集团旗下全新系列酒店,安达仕灵感启迪自现代风格的精品酒店概念,均取址于全球富有活力和独特社群风格的特色城市。位于新天地中心位置的安达仕酒店,购物和出行都十分便利。 我们非常开心听到您对我们房间ipad控制系统的赞扬以及对客房送餐质量的满意,也非常高兴得知您享受此次入住,能够为您带来舒适的入住体验,是我们至高的荣幸。您的认可和鼓励是我们进步的最大动力,我定会将您的认可传达至团队。我们日后也会持续提升各项软硬件设施,以期每次的服务品质更趋于完美。 再次感谢您选择上海新天地安达仕酒店,上海新天地安达仕酒店期待您的下次光临! 此致! 敬礼 邹冠均 总经理

流石のAndaz

まだ新しいとは思いますが、ホテル全体がとても清潔で落ち着きがあります。また立地もとても良いです。食事、サービスも申し分なし。...

January 2019|Extraordinary594095

Aufenthalt während einer Geschäftsreise

sehr sauber und aufgeräumt, sehr freundliches Personal, hervorragendes sehr abwechslungsreiches Frühstück - wirklich klasse, Sportanlagen (Fitness Studio, Swimmingpool) in sehr sauberen Zustand, Fitness Studio 24h nutzbar. Hotel ist wirklich empfehlenswert....

December 2018|Getaway42693249238

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Getaway42693249238, Thank you for providing feedback on your most recent stay with Andaz on Tripadvsior. Looking forward to welcoming you back in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ti fanno sentire speciale

Sono arrivato in Hotel dopo un volo interno di 2 ore, il servizio al check-in e’ stato veloce e attento, il personale e’ molto gentile e disponibile. Peccato che sono dovuto restare solo per una notte.Ottima colazione....

October 2018|Cormaci69

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Cormaci69, Thank you for your feedback that you recently posted on Tripadvisor. It’s a shame that you could only stay with us for one night. You will have to make a longer trip with us next time. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

상해 2박3일

신천지에 위치해 걸어다니거나 지하철로 다니기 아주 좋은 장소임.조식을 꼭 신청하지 않아도 간단한 음료와 빵이 준비되어있어 좋았음,저녁시간의 해피아워도 추천함....

October 2018|guri922018

変わらず快適、随所に改善も感じました

およそ5年ぶりの上海、今回もAndazに宿泊しました。新天地というエリアの利便性もさることながら、ゆったりした客室、スタッフの程よいホスピタリティ、クラブラウンジではなくても宿泊者が誰でも享受できるハッピーアワーでのドリンクサービスや24時間のコーヒーサービスなど使い勝手がよく、滞在中よく利用しました。 最近新しく始まったというWeekend Brunchも試しましたが、目玉ともいえるロブスターやローストビーフだけでなく、北京ダックやダブルボイルスープなど中華系、そしてウエスタンディッシュ、デザートと網羅されており、満足でした。お腹を空かせて、ゆったり時間をとって出かけたほうが絶対満喫できる...

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May 2018|cdgcdg

Excelente experiencia, para repetir...

Excelente experiencia, para repetir...la ubicacion, el servicio, el desayuno y el sentimiento de hacerte sentir como en casa, hacen de la estancia una experiencia inolvidable en un pais donde no es facil sentirte asi...

March 2018|C2730ELgabrielg

Le top du top

Ce n’est pas la première fois que je séjourne en voyage d’affaires à Shanghai. Toujours au Andaz. Le meilleur hôtel dans les moindres doute du quartier de Xinitiendi. À recommander sans réserve. Vivement le prochain séjour !...

December 2017|jc2016721

大満足

部屋は綺麗で洗練されている。朝食も洋食と中華のどちらも選べて大満足!どこに行くのにも便利な立地なので、外灘のホテルよりも良かったと思う。...

December 2017|naomis243

Modernes Business Hotel

Ich arbeite für einen internationalen Konzern, bin ca. 2-3 mal pro Jahr geschäftlich in Shanghai und wähle das Andaz hauptsächlich wegen der Nähe zum lokalen Office unserer Firma. Das Hotel erfüllt alle meine Vorstellungen eines modernen Business Hotels. Sehr modern, äusserst freundliches Personal u...

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November 2017|thomi1970

Spettacolare

Eccellente in tutto stanze meravigliose Elegante ma giovane Servizio perfetto Cibo ottimo Hotel piacevolissimo da vivere nei momenti di relax Ottima anche la Spa Piscina e palestra non troppo grande Posizione ottima...

October 2017|giorgiocS9447LM

Tolle Lage und super Ausstattung

alles perfekt mit tollem Personal, Happy Hour ist zu empfehlen, Lage sehr zentral und Restaurant-Viertel um die Ecke wo man lecker essen kann, Shoppingmöglichkeiten (Europe Brands) in unmittelbarer Nähe...

October 2017|christinagJ3504ED

完美的新天地安达仕入住体验

整体入住非常满意,酒店地理位置优越,房间设施先进,尤其是浴室的淋浴可以同时流出水,特别舒适,员工否很热情,友善,尤其是前台的shirley跟礼宾部的alan格外热情,令我印象深刻...

September 2017|Kaka W

一如既往的优质体验

每次到上海出差,时间都比较短,活动区域也不固定。但位于核心区域的上海安达仕酒店总会是我的首选,交通便利,餐饮商业集中,环境闹中取静。酒店的服务水准一直非常高,热情之余又给客人留有充分的私人空间,非常适合年轻人。...

August 2017|peixuan_hu

新的体验

酒店给我的第一印象非常好,前台对我亲切的笑容让我感觉非常温馨,在我需要帮助的时候也第一时间出现在我面前,非常喜欢安达士的服务,下次我还是会再次光临的...

May 2017|feifeit2017

型格設計酒店

位置非常不錯附近餐廳很多;距離地鐵站只是三四分鐘路程及酒店型格設計給你新鮮的感覺,在週未時候有小型的跳蚤市場在酒店外部範圍全是小小的手作店,值得一看。只是在門前門後有太多本地中介滋擾"按摩什麼什麼"。 nice location...

April 2017|Donovan_le

素敵なホテル

素敵なホテルです。部屋のデザインが素敵です。the上海のような夜景は期待できません。ただ、新天地に立地しているので過ごしやすいです。近くのレストラン、バーはオシャレで、感度が高い店が集まっています。...

April 2017|kenjiroi2017

Sehr schönes Boutique Hotel

Sehr modernes Hotel an dem überhaupt nichts zu bemängeln ist. Tolle Zimmer (ohne Teppich, toller Duschbereich), Softdrinks kostenlos im Zimmer, leckeres Frühstück, sehr zuvorkommendes Personal, nette Lage. Ich habe schon sehr viele Hotels gesehen, aber das Andaz würde ich als mein Lieblingshotel bez...

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April 2017|claudialQ2907YO

非常好的入住体验

作为钻卡,升级到了景观客房,如果等还可以给更好的房间。询问可以给3份早餐否,前台爽快地答应了。海派餐厅结实了经理Veronica,因为一些小事情,给了我满意的安排。一切都是比较满意的安排。...

February 2017|Leon C

Owner Response

AndazxtdShanghai, Public Relations Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Leon, 感谢您选择入住上海新天地安达仕酒店。 您对此次入住的体验满意度是我们未来继续努力服务的动力。 希望未来能继续有机会为您提供满意的服务。 Rita Wang 上海新天地安达仕酒店公关经理

很温馨的地方

这儿的服务生都特别特别nice,住了好久跟家里一样了。地理环境很好,旁边就是新天地和淮海路,离人民广场也不远,吃的喝的休闲的购物的都特别方便,在这开会见人也很方便...

November 2016|bilinc2016

一次很棒的体验

一进入酒店,刚刚到了前台准备check in,James看到我,马上认出我,根据以前的住宿记录,积极主动的帮忙安排房间入住,动作超级快,整体入住感受很棒 很棒,下次还要回来Andaz住宿。Good...

November 2016|d0ngyiz

非常棒的一家酒店

酒店的地理位置非常好,就在新天地。酒店的工作人员也非常棒,酒店前台Depp Zhag ,大堂副理Rico Xi用他们的微笑,热情和关怀感动了我,这是我的第一次入住,但决不是最后一次,我会再来的。...

September 2016|Zhiyong G

因为喜欢所以钟爱

绝佳的地理位置,酒店出门就是新天地,隔着淮海路就是K11购物中心,香港广场;地铁一号线黄陂南路站两分钟就能走到,一站地铁之后就是IAPM,如果你喜欢时尚购物,这里绝对是你的完美选择。 再说Andaz本身是hyatt的精品酒店系列,不同于商务风格,这里更随性更有情调,结合了海派文化的元素设计别具匠心。Host很棒,每次回来就像看朋友一样,非常舒心。...

September 2016|Yun Fei H

完美的安达仕入住体验

感觉相当满意,酒店welcome drink很不错,登记退房都很顺利,前台员工服务热情,前台经理issac很友善,入住期间帮助了我不少,给我留下深刻的印象,特此感谢,希望下次入住还能见到他。...

August 2016|Kaka W

一次完美的入住体验

这次入住相当满意,贵酒店设备设施先进,地理位置优越,各部门岗位员工都很友善,尤其是帮我办理入住登记的前台员工Terry给我安排了令我及其满意的房间,还有前台经理Issac在我入住期间给予了许多帮助,给我留下了非常深刻的印象,特此感谢,希望下次入住还能看见他们。...

July 2016|Henry S

Excellent Hotel à Shanghai.

Bon rapport qualité/prix. Bien situé. Proximité des services, restaurants, centres commerciaux, métro... 5 à 7 avec vin, bières, amuse gueules offerts gracieusement. Déjeuner offert gratuitement occasionnellement....

July 2016|francoismrg

整體很棒

景觀大床房雖然因為兩面落地窗關係,擺設較為擁擠,但正前方可看到陸家嘴高樓,不錯!飯店開了幾年,房間內有部分設施有點損傷。淋浴溫度調節無反應,找技工來維修,快速解決,但技工沒有脫鞋,離開時帶了水腳印離開房間。早餐菜色不多,建議新增變化。入住時說明mini bar免費,但到房間內標示是無酒精飲料免費。床很舒服,不想離開床。整體而言OK,但建議check-in與check out的地方拉動線,讓大家排隊...

July 2016|MikeT2666

Feel like at home

Andaz Xintiandi ist ein Hotel, in das ich immer wieder gerne komme. Netter, aufmerksamer Empfang beim Checkin, schöne Zimmer, tolle Badezimmer, Ruhe, ein feines Frühstück. Und beim Checkout hat man schon wieder Sehnsucht!...

May 2016|kvogt

Empfehlenswert

Toller Service, gutes und umfangreiches Frühstück, schönes und großes Zimmer mit vielen technischen Überraschungen, bspw. eine selbstöffnende und selbstspülende Toilette. Lichteffekte im Bad. Die Beleuchtung, Vorhänge, Gardine, Radio, TV etc. lassen sich über ein Tablet steuern. Nette Lobby....

March 2016|andymickb

非常喜欢这家酒店

对于经常到上海出差的我来说,我还是第一入住这家酒店。从进门到办理入住登记,都是以前没有感受过的那种亲切的服务。房间干净整洁,衣柜设计的非常合理,卫生间的设施很前卫舒适,关键屋里面的不含酒精饮料也是免费的,这也都是第一体验。早餐内容丰富,食品质量上乘,味道可口,厨师也会征求客人的意见现场制作美食。由于酒店的地理位置极佳晚上出门逛街是太很方便了,酒店外观在夜里也是最美的,颜色搭配好看。今后有机会还会再次选择这家酒店的,真的是非常满意的一次入住体验。Thank you!...

February 2016|Mary Z

Servicio Excelente

Buenas tardes, No puedo agregar nada. simplemente todo estaba perfecto, personal, habitaciones, comida, internet, ubicacion, etc. En realidad quedo muy satisfecha de sus servicios. Saludos, Susana Piña...

December 2015|Susana P

Excellent

Agréable a tous points de vue :accueil,agrément des chambres,diversité des restaurants...espace général... Emplacement dans Shanghai et quartier central. J 'y retournerai pour un séjour touristique pour visiter la ville....

November 2015|Bernard L

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Mr. Bernard L, Warm greetings from Andaz Xintiandi, Shanghai. Thank you very for taking the time to share your wonderful comments on TripAdvisor. We are thrilled to hear you enjoyed the comfort of our home style guest rooms, variety of restaurants and great location in Shanghai. We really look forward to welcoming you back again in the very near future. In the meantime, safe travels and best regards, Robert

Excelente hotel y ubicación

Excelente hotel para trabajar y para ubicarse en Shanghai. Muy buen servicio, habitaciones muy cómodas y modernas y opciones de comida occidentales y orientales. El hotel está ubicado en una muy buena zona en la que uno puede encontrar restaurantes, bares, cafés y tiendas muy agradables....

October 2015|castroalbertou

Sempre al TOP

Hotel sempre al TOP! Nonostante sia stato inaugurato da diversi anni viene conservato nel migliore dei modi (cosa rara in Cina). Fashion ma allo stesso tempo tranquillo e con un servizio che ti fa sentire a casa. Un ringraziamento particolare ad Amy e Denny....

October 2015|687maurizios

很赞的酒店

挺喜欢Andaz的服务,酒店舒服,坐落新天地; 此外非常喜爱酒店的装修布置,整个酒店就像一个Art Gallery一样,每一层都会有一些艺术作品展示;房间最赞的就是ipad控制,可以控制窗帘、照明、电视,甚至点餐,非常人性化。另外值得一提的就是小冰箱只要是非酒精饮料以及小吃可以免费享用,有别于一般酒店。酒店还有特色离店小礼物。不过如果酒店考虑将房间的明信片多样化就更好了,此外还有房间的心情灯若能单独控制开关会更好。...

May 2015|Qian Wen L

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

尊敬的Qian Wen L, 非常感谢您的反馈。我们在不久的将来会考虑明信片多样性的建议。另外,若要关闭心情灯,也可以使用墙上的总开关一键关闭。 我们期待下次再与您会面。 祝旅途愉快 韩庆文

A wonderful and relaxing stay

From the assistance I got from Neil and Erin on the reservations including changes, the team made it seamless. Check in was a breeze and I was very impressed with the room, it's spaciousness and amenities. Mdm Liu from housekeeping is always friendly, never failed to greet guests and is very approa...

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May 2023|estherssl

Business stay at Andaz Xintiandi

Stayed here pre-Covid and it was excellent. Post-Covid it has lost some of its buzz and the rooms whilst very clean and still nice are starting to show age from lack of use during the Covid Period. Gym is excellent and complimentary coffee at the reception is nice. ...

March 2023|Gakyong

Good and valuable experience

Good location and clean hotel with surprises. Rooms comfy and bathroom very good. Located in the center of downtown Shanghai with great access to public transport and extensive food options. Good value....

November 2022|candersson79

Nice hotel in a nice area

Nice hotel in a nice area, close to a really good restaurant area with a lot of different food. The rooms are spacious and clean. Will probably come back. If I'm going to the same area again. I can recommend this hotel. ...

November 2022|MaineYvonne

andaz

The overall experience is good, the room is clear, and the staff is friendly. I did not eat the breakfast so I am not sure about its quality. I think the only thing needs to improve is the wifi speed....

January 2021|xusj2019

Convenient location

The staff were very attentive however, still lacking in that the room was booked for 3 persons but failed to provide toiletries for 3 and we had to keep calling the housekeeping. Good room size and ambience....

September 2019|Alice T

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao alicetuen, Thank you for sharing your experience in the hotel. We will review your comments to ensure that we do not miss out on the small details in the future. Looking forward to welcoming you again in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Good Stay !!

I will come again and recommended to my colleagues as it’s very convenient to MTR, the staff is nice, especially Keith in the front desk. However I want to try their moon cake with red bean but all sold out, poor me....

September 2019|terrenzcheunglee

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao terrenzcheunglee, Thank you for sharing your most recent experience on TripAdvisor. Let us know when you plan to come again and we will arrange the mooncakes with red bean for you. Looking forward to hearing from you soon. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Great Modern rooms, great food, great location

Enjoyed my stay overall, was in Shanghai on business for a week. Easy access to subway and in a great location. Friendly staff, good food. Would stay again without a doubt. Especially enjoyed the nightly happy hour....

June 2019|Sherpa09363064942

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Sherpa09363064942, I would like to thank you for the kind words that you shared during your previous stay at Andaz on TripAdvisor. Our location is one of the best in the city - We are located in Xintiandi. Looking forward to seeing you again in the near future. David Tseo General Manager Andaz Xintiandi, Shanghai

Delicious breakfast and great location

For the best breakfast in Shanghai look no further than Andaz Xintiandi. A great selection of western and Chinese food with service to match the occasion. Coffee was strong and tasty and the fruit juices fresh and varied ...

January 2019|Navigator55917829825

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Navigator55917829825, I would like to thank you for taking the time to share your most recent rexperience on Tripadvsior. We are planning to enhance the buffet - Wait a couple of more weeks and you see additional items to the buffet selection. Looking forward to welcoming back to Andaz. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Nice Hotel in a great locaction

A nice hotel in a great location where food options and shopping are readily available. The hotel serve Happy Hour from 6pm to 8pm.The staff are friendly and very helpful. I usually stay at the Andaz when I am in Shanghai. ...

November 2018|yeowhweeh

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Yeow Hwee H, Thank you thank you for the kind words from your most recent stay at Andaz on Tripadvisor. Our Andaz core benefits is a nice touch that includes drinks and snacks in our Bar. Looking forward to welcoming you again in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Good location with a customised experiential

It is a good experience staying in Andaz. Overall hotel services is good and makes you feel at home. My button of my shirt came off. The housekeeping goes to extra miles in sewing my button after the laundry. ...

May 2018|Ariel K

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Ariel K, Many thanks indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with fellow TripAdvisor aficionados. We are delighted to hear you felt like you were at home staying with us and enjoyed our unique location. It's pleasing to also hear our Housekeeping team replaced the missing button on your shirt. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Nice and new hotel.

Great location next to the tourist interesting site of the city. Great staff and service. Nice high tech iPad mini remote control application but need some more detail touch up on the system. Great breakfast and environment. Highly recommended....

December 2017|Yuan J

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Yuan J, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with the TripAdvisor community. We are delighted to hear you had an overall enjoyable stay and that you would highly recommend our hotel to your friends and colleagues. Thank you for complimenting the great service provided by our team of hosts and the great breakfast you enjoyed at our new Kitchen Studios. We have noted your constructive feedback regarding improvements and enhancements that could be made to our in-room mini iPad technology and will work on that real soon. We do hope to have the opportunity to welcome you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. In the meantime, we wish you and your loved ones a very Merry Christmas and a Happy New Year. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Good location hotel

Stayed for 3 nights. Staff was not very helpful. There were language issues in communication with them. Not everyone could understand or converse in English. At check out they could not cancel the preauthorization and I landed up paying more than double of the total bill amount, at least for the mom...

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October 2017|ishkumark

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear ishkumark, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. While I'm pleased to hear you found our location satisfying, I am concerned to read you were over charged upon check out. My apologies to you and sorry that you also had issues with communication. Our Front Office Manager ~ Lisa Wang lisa.wang@andaz.com will be able to assist you with the reimbursement of the double charge if it has not been processed in a timely manner. One again, please accept our sincere apologies for any inconvenience and frustration caused. We do look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Excellent Andaz

Hip Andaz at the Xintiandi area. Good hotel rooms but could have done with a bit more lighting. Everything was very clean and neat. Water pressure could have been better. You can just go grab all your soft drinks and water at the lobby, a very convenient and useful feature!...

October 2017|Pekchek

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Pekchek, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai with fellow TripAdvisor followers. I'm pleased to hear you rate our hotel being excellent, however sorry to learn that the room was a little too dark and the water pressure not strong enough. Glad to hear you enjoyed the soft drinks available from the host stand. We look forward to welcoming you back to Andaz should your future travel plans bring you this way. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Shanghai Andaz

Well maintained hotel with clean rooms. Conveniently located in the heart of Xintiandi with many shops, restaurants and bars, all within walking distance. Highly recommended for first time visitors to Shanghai. ...

September 2017|johnyudel

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear johnyudel, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's wonderful to hear your positive comments and thank you for highlighting the quality of our hotel maintenance and cleanliness of our guest rooms. We are very privileged to have such an amazing location, with our doors opening up to such a vibrant and eclectic neighborhood full of old and new world charm. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Great Location

The hotel is located in the Xintiandi area, a very nice part of town, particularly if you are into shopping. The non-alcoholic drinks in the room's mini-bar are complimentary. Drinks on the house from 6pm to 8pm at the hotel lounge. ...

June 2017|yeowhweeh

Owner Response

AndazxtdShanghai, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Yeow Hwee H Thank you very much indeed for taking the time to share your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are most grateful for your positive feedback and it's great to hear you liked our hotel unique location and complimentary benefits for in-house guests. We do look forward to having the chance to welcoming you back to Andaz Xintiandi, Shanghai in the very near future, should your travel plans bring you back. Robert Hamer General Manager Andaz Xintiandi, Shanghai

Great Hotel in Best Location

This is a great hotel for family or business , great location , thoughtfully fitted rooms and with an understated luxury which does not affect its homely warmth. The lounge is relaxation defined. Great choice of breakfast ....

January 2017|ashoked2017

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear ashoked2017, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are delighted you profiled our hotel as a "great hotel in the best location" and found our guest rooms to be thoughtfully designed with understated luxury and enjoyed your relaxation at Andaz Lounge. Chef Lucian is pleased to hear your praise for his breakfast offering. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. Wishing you and your loved ones a very Happy Chinese New Year of the Rooster. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Great for business travelers

Andaz meets the rare criteria of central, well-known (most importantly by taxis), high quality service, and good value. They're one of a handful that I pick, budget providing, when in Shanghai on business....

January 2017|diminhui

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear diminhui, Thank you very much for taking the time to share your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We're delighted to read your comments and thank you for choosing our hotel when visiting Shanghai. It's very encouraging that you found our service to be of high quality and our product offering value for money. We look forward to welcoming you back to Andaz should your future travel plans bring you this way. In the meantime, wishing you and your loved ones a very Happy Chinese New Year of the Rooster. Best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Excellent, but take ear plugs!

The Andaz in Shanghai is run by people who care. They want to offer a uniquely contemporary place to stay in the nicest area of Shanghai. Almost everything is perfect. Sadly, the guest room doors have the noisiest closures and make a huge BLAM!! each time they close. So one guest in the middle of th...

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November 2016|RCWO

My stay at Andaz

It is a nice hotel. Very trendy and yet managed to keep up with the good old fashion traditional good service. The pricing is probably a ted on the steep side though. The lighting switch does take a while to get used to....

August 2016|Jody D

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Jody D, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's great to read your review and compliments. Sorry that the technology in the guest room was somewhat complicated. Fabulous to hear you found the overall experience being "good old fashion traditional good service". We look forward to welcoming you back to Andaz should your future travel plans bring you this way. Happy weekend ahead. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Great hotel and great location

Lovely hotel with big rooms. Well equipped with decent hair dryer, iron etc. Really good location half-way between The Bund and the former French Concession. Great restaurants in the street. Free drinks in the lobby lounge each night between 6 and 8pm which is a great idea....

August 2016|Indigo1972

Quite nice place in XTD

Based on my often trips to Shanghai, Andaz is definitely recommended place especially for lady guests. Glamorous design interior, good location (very near Apple store, K11, XTD shopping area) and including great service staff....

August 2016|Soyoung P

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Ms. Soyoung P, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's very encouraging to read your kind compliments and promoting our hotel to fellow female travelers. It's great to also read you were impressed with the interior design and excellent service. We look forward to welcoming you back to Xintiandi should your future travels bring you this way. With kind regards and safe travels, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

First time stay at Andaz

Service was excellent, location was great, room was clean and the bed was really comfortable. Their happy hour was okay, free Tsingtao beer which taste like bud light and two okay wines to drink. Only the that sucked was the front lobby seating area was soaked with leaking water for two days....

June 2016|Suketu P

Andaz three days

Great location, the Andaz continues to be a haven within the business of Shanghai. Décor and rooms are good, albeit becoming a little aged, staff and facilities are excellent. Is not a cheap hotel, but remains worth of a stay....

May 2016|Pitfield85

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Mr. Jack Purcell, Warm greetings from Andaz Xintiandi, Shanghai. Thank you very much indeed for posting your kind compliments and feedback on TripAdvisor following your recent stay with us. We are pleased to hear you enjoyed your stay, in particular the décor and room facilities. We embarked on a rooms refurbishment program in October last year and will continue through this summer to ensure our rooms product is refreshed and well maintained. Thank you for highlighting your concern. We most certainly look forward to welcoming you back to Andaz Xintiandi, Shanghai should your travels bring you this way. Once again, may thanks for your feedback. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Excellent location and helpful staffs

Excellent location and helpful staffs who solved my room problem while check-in. Close to MTR station and Xintiandi where many choice of restaurants. Sometime can hear the banging of doors next door. Good selection and variety of breakfast....

May 2016|karafun

Best Boutique Hotel for Couple & Solo(Young Woman) Who Love to Enjoy Cafe & Restaurant and Massage in Shanghai

This hotel has good location for young people (couple, solo) who love to enjoy cafe, bar, restaurant, and relaxation(Massage, Spa) - 3 min by walk from subway station line 1 Huangpi South Road so it is easy to go People's Square(1 Stop) which is near by NANJING EAST ROAD RESIDENTIAL DISTRICT 南京东路 (V...

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May 2016|justine0125

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear justine0125, Warm greetings from Andaz Xintiandi, Shanghai. Thank you very much for your recent posting on TripAdvisor. We are very appreciative of your kind comments and delighted to learn you enjoyed your stay with us. We pride ourselves on our priceless location and glad to read you enjoyed your time in Xintiandi ~ and exploring Shanghai from our doorstep. We very much look forward to welcoming you back should your travels return you to Shanghai. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Wonderful boutique hotel

Outstanding location, next to Xintiandi. Great rooms, new hotel with good amenities. Boutique hotel with reasonable rates as compared to other 5 star establishments. Room rates include all mini bar, free local calls etc. Good value...

April 2016|Felicia Ming Le... T

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Ms. Felicia Ming Le... T, Thank you very much for your lovely posting on TripAdvisor following your recent stay at Andaz Xintiandi, Shanghai. It's great to hear you enjoyed the comfort of our guest rooms and the complimentary Andaz Core Benefits. This is the perfect time of the year to be in Xintiandi ~ spring time. Glad to also hear you found our overall pricing affordable compared to other 5 star hotels. We look forward to welcoming you back to Andaz Xintiandi, Shanghai in the very near future should your travels bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Andaz Xintianda Shanghai

The hotel is location at the heart of Shanghai city. The hotel is new and model. The breakfast, sushi restaurant is super good in the hotel. They are also provide the water, soft drink and snack all day....

March 2016|tiggerlover1203

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear yauyauee, Thank you very much for your wonderful posting on TripAdvisor. We really appreciate you taking the time to share your feedback. We are delighted to read that you found our hotel new and modern, and enjoyed breakfast in Hai Pai and Sushi at our Sushi 88 Bento Bar. Our complimentary Andaz Core Benefits are greatly appreciated by all guests, including: - welcome drink upon arrival - all day tea and coffee from the host stand - complimentary non-alcoholic mini bar and in room snacks and candies - free Wi-Fi hotel wide - evening happy hour wine and beer at Andaz Lounge from 6-8 pm - morning bakeries and snacks from the host stand - farewell gift We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your travels bring you this way in the near future. In the meantime, thank you once again for your wonderful feedback. It's much appreciated. Best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Great hotel and location but disappointed this time around

Andaz Xintiandi is an excellent Hyatt hotel located in a neighborhood that is very popular with tourists in Shanghai. Close to subway station, pubs and restaurants and serves excellent breakfast buffet. This time around, I was disappointed in my stay with them though. Central air-conditioning in my...

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February 2016|Ms_musafir

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Ms_musafir, Greetings from Andaz Xintiandi, Shanghai. Thank you very much for your recent posting on TripAdvisor following your stay with us. I understand our Assistant Front Office Manager ~ Luke Wen responded to you previously, however I just wanted to reach out and apologize to you for the unpleasant stay you experienced with us resulting from the unreliable airconditioning in your guest room. It is also a concern to learn the power outlets were not working properly and that your devices remained uncharged the next day. I have addressed these issues with our House Keeping and Engineering Teams to ensure such occurances do not happen again. Once again, sincere apologies and we do hope to have the chance to welcome you back again in the very near future. With kind regards and safe travels. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Nice Place, Overall

Very nice, clean, new upscale hotel. Modern decor. Great location in Xin Tian Di district. Spent two weeks in a lovely suite. Great staff. Mostly good, with only a few minor disappointments. No member lounge in this hotel. Happy hour served in lobby bar, yet really chintzy for a Hyatt brand. Choice ...

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January 2016|Michael J

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Michael J, Greetings from Andaz Xintiandi, Shanghai. Thank you very much for your recent posting and review on TripAdvisor. We are pleased to read your constructive comments and valuable feedback. Great to hear you found our hotel to be modern and clean, with great staff and facilities. I'm sorry to read your disappointment with regards to the Happy Hour at Andaz Lounge and the in-room technology. We will most definitely review the product offering in the Lounge and at the same time, find ways to improve the technology in the guest rooms. We look forward to welcoming you back again in the very near future. Once again, many thanks indeed, especially for staying two weeks in a suite. With best regards and safe travels. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Nice hotel

Our Family , two grownupps and to children stayed there one night before we left Shanghai. The hotel located near city center, and we could walk around and find many resturant and shops nearby. We enjoyed the evening at the hotel lounge With local friends after dinner, and aftre that went vi to our ...

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January 2016|Qing T

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Qing T, Happy New Year to you from all of us at Andaz Xintiandi, Shanghai. Thank you very much for your wonderful compliments posted on TripAdvisor. We are thrilled to hear you enjoyed your last night in Shanghai with us, together with your family ~ and that you found our guest rooms comfortable. We look forward to welcoming you back again in the near future. With kind regards, Robert General Manager Andaz Xintiandi, Shanghai

Pleasant and attentive staff

Upon arrival at the hotel entrance, a member of the hotel staff was on hand to help me with my luaggage. This level of attentiveness was exhibited by the other staff members throughout my entire stay. It made my stay a very enjoyable experience....

September 2015|yeowhweeh

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Yeow Hwee H, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We are glad that you enjoyed your stay with us and found our service to be attentive throughout. Service at Andaz is unique, we treat all our guests like our best friends. We truly hope that we have inspired you through our service and that you will visit us again the next time you are in town. Best regards, Robert

Good location!

We stayed there for 3 nights, every were good! We received a warm welcome even we arrived the hotel in the mid-night. The mini-pad remote control is excellent! Just a suggestion to the hotel, they should consider to upgrade the TV system to digital HD and expand the TV channel variety....

September 2015|JamesBond726

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear JamesBond726, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We are glad that you have enjoyed your time with us. The goal is to make you feel like you are at your best friend's home in an environment rich in local culture and free of barriers. We truly hope that we have inspired you and look forward to seeing you again. We appreciate your feedback regarding our television system and channel options, we are always looking to offer the best entertainment for our guests. Best regards, Robert

One of the best bargain hotel in Shanghai

Andaz located at one of the best scenic place in the heart of shanghai with extreme convenient, trendy and avant garde design, decent room size and enough facilities like spam pool, gym etc. Yet the price is very reasonable. The only drawback is the gym, if you are a serious gym lover it is little f...

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August 2015|Yuen Keung K

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Yuen Keung K, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We are glad you found our location to be so convenient. Our hotel is situated in the heart of city center, Shanghai’s most famous entertainment, shopping, and commercial district. We are glad that you have enjoyed your stay in our Andaz Room. We take much pride in the design and functionality of our guestrooms and facilities. Thank you for your feedback on our gym. Although our gym is not huge, it actually has everything you need for a comprehensive workout. There is also a recreational room with full length mirrors for a stretching or free weights section. Best regards, Robert

Great Hotel - just eat somewhere else

great service, fabulous rooms, great location - what you would expect for the price. Except for the food and drink. My suggestion - Starbucks is across the road, and there are many other cafes within 1 or 2 blocks. Have breakfast and dinner elsewhere....

June 2015|Bruce S

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Bruce S, We are glad you enjoyed our service, room, and location. However, we are disappointed to hear you did not like our dining options. We value your feedback. Please email me at robert.hamer@andaz.com with more details so I can address this with my team to provide a better dining experience to all of our guests. At Andaz, we pride ourselves on our diverse and delicious choice of dining options. XUAN Bar offers handcrafted cocktails and Western style bites, Hai Pai offers local Shanghainese dishes, and 88 Sushi Bento Bar offers high-end sushi and sashimi. Best regards, Robert

A very nice hotel with good location

Overall, it's a great hotel to stay in Shanghai. Great location, nice room, excellent breakfast, convenient transport, good lounge service, nice staff. The only thing which bothered is the low internet speed in the room. Hope it could be fixed soon....

April 2015|Yifeng D

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Yifeng D, Thank you very much for sharing your feedback with us. We are grateful to receive your compliments, and please accpet our sincere apology for the slow internet speed issue. We are looking into alternative solutions to enhance the WIFI experience, and meanwhile we can always provide immediate tech support if needed. Once again, we appreciate your comments to make us better. We look forward to welcoming you back in the near future. Sincerely, Robert

Scönes Hotel in super Lage

Das Hotel ist modern eingerichtet und in einem sehr guten Zustand. Die Nähe zu den Restaurants und Bars in Xin Tian Di macht den Aufenthalt noch angenehmer. Das Personal ist sehr höflich und behandelt die Gäste mit besonderer Freundlichkeit. ...

September 2020|Jens_Schellenberg

おしゃれなホテル、食事と観光で上海観光の便利よし

上海観光初日の一泊目で宿泊しました。 新天地、租界、ゆ園、東路・西路など、ショッピングと観光、食事に地下鉄経由で動きやすかったです。Mobikeを日本で登録しておけば更に便利だと思います。 ホテルはおしゃれ、清潔で広さも十分でした。おすすめできます。...

May 2019|kotaro824

地理位置佳

房間比較有特色,地理位置也不錯,服務員的態度也不錯。 整體來說除非地理位置的需求,我是不會再選擇。性價比不高。...

July 2018|minchengc2017

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

尊敬的minchengc2017, 您好!衷心感谢您入住上海新天地安达仕酒店,并与我们分享您的经历和感受。 作为凯悦酒店集团旗下全新系列酒店,安达仕灵感启迪自现代风格的精品酒店概念,均取址于全球富有活力和独特社群风格的特色城市。位于新天地中心位置的安达仕酒店,购物和出行都十分便利。 我们非常开心听到您对我们客房和地理位置的赞扬以及对服务的满意,也非常高兴得知您享受此次入住,能够为您带来舒适的入住体验,是我们至高的荣幸。我们日后也会持续提升各项软硬件设施,以期每次的服务品质更趋于完美。 再次感谢您选择上海新天地安达仕酒店,上海新天地安达仕酒店期待您的下次光临! 此致! 敬礼 邹冠均 总经理

Mon hôtel favori à Shanghaî

Je fréquente cet hôtel depuis plus de 4 ans et reviens à chaque fois avec plaisir . La qualité des services est toujours au rendez vous et la propreté des installations excellente . Il faudra penser à actualiser la décoration du lobby . Merci ...

June 2018|Voyageur45i

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Trip Advisor Member, Thank you for your comments and thank you for patronizing the hotel for the past 4 years. I hope you have most recently tried our breakfast at Kitchen Studio. We have added more tantalizing Chinese items - Some items that you would see prepared at home. Please do tell us when you plan to come back and visit again. Looking forward to welcoming you back to our home. Xie Xie Ni, David Tseo General Manager Andaz Xintiandi, Shanghai

とても素敵なホテル。

場所も新天地近くで地下鉄からも近くです。特に朝食が素敵でした!種類が豊富です。部屋もライティングが素敵です。...

April 2018|Flyer728486

来体验一下中国唯一的安达仕

客房:1、地板卫生情况有待加强,有很多尘絮。2、音乐播放设备已经不能满足大部分iPhone使用。3、有的电视台没有声音(湖南卫视和东方卫视)。4、iPad服务迟缓,例如我需要的增加的洗浴用品最后在iPad上是没有回应的。5、mini吧很温情 酒店:印象最深刻的是泳池新颖别致,非常有趣。向京的雕塑陈设也很有意思。我入住时正值农历新年,酒店有舞狮表演很有年味。离店礼物是我第一次在凯悦旗下的酒店看见,印象深刻。 感谢酒店为我升级房型,谢谢...

February 2018|A Tripadvisor China Member

Modern, etwas stylisch - typisch Andaz

Hotel ist in guter Lage, wo man auch Abends verschiedene Lokale und Shops besuchen kann. Verkehrstechnisch gut gelegen auch für Geschäftsreisende. Sehr guter und zuvorkommender Service. Das Andaz Konzept als Mitglied der Hyatt Gruppe ist durchgehend spürbar. Absolut Klasse war der Frühstücksbereich...

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October 2017|W3753YYmichaell

没有惊喜没有落差

第二次住了 上次是在8月份 早餐在1楼分中西感觉品类很多这次换在2楼小了不少了 而且蔬菜沙拉有些菜叶都是坏的发黑了,想不明白,房间这次升级到新天地景观房其实也没是什么差别,风格色调有别于传统5星,可惜两次都没时间体验其他项目和晚上的活动,下次再来,总之没有惊喜没有落差。...

October 2017|104jiamingf

良質なホテル滞在

期待する質の高いServiceが受けられます。 食事も良く滞在中にストレスを感じるところはほぼありませんでした。 客室へ向かうアプローチも客室も静かで安心快適でした。 シーツの質も素晴らしい!...

August 2017|mihoy85

Stylisches, gut gelegenes Hotel

Sehr gut neben Ausgehviertel Xiantandi gelegen, stylisches Lichtkonzept auf dem Zimmer, schöne Lobby mit Wohnzimmer-Atmosphäre, guter, kostenloser Coffe-to-Go in der Lobby zum Selbernehmen, Lobby-Bar könnte abends länger geöffnet haben...

May 2017|58brittah

Hotel de luxe - Ambiance détendue

Hôtel très confortable et très bien situé Hôtel stylisé à l'ambiance détendue dans l'ancienne concession française Chambres vastes et confortables Plus: happy hour du bar en terrasse piscine et salle de gym bien équipée ...

April 2017|Dominique P

唯一的遗憾就是态度不行

a整个入住的过程中,除了服务员的工作态度比较差之外,其余的硬件体验都非常完美。包括酒店的装饰、房间的装饰、还有房间的一些设施。...

October 2016|Yi J

ritorno all'Andaz

come per le volte precedenti molto bene è sempre un piacere ritornarci esperienza sempre positiva le persone si ricordano di te e delle tue preferenze e tutto il personale è sempre molto gentile e disponibile a soddisfare le tue esigenze...

March 2016|Riccardo M

check in

於check in 時,要求大床房,不知是否因為攜程代訂的關係,價格1500左右的,現場人員說無大床房可提供,連住三天,硬是要我們"加價250"升級為景觀大床房,而我幫朋友代訂價格為1800左右的,直接就是景觀大床房!而攜程網上並無清楚標示,若是因為價格問題!我認為應該標示清楚,由客戶自行決定,否則連住三天,三天都是雙床房無法換房似乎有點說不過去! 這點我非常不滿!我認為最終的問題還是價格!所以如有朋友像我一樣習慣睡大床的人,還是直接多花點錢,不要再預定最便宜的房型了,而酒店的處理是否可考慮再周延一點!我與3位朋友同行,共4人,訂了四間房連住3天,其中一人1800的訂兩天,其實費用.........

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January 2016|Chien-An C

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

尊敬的周先生, 非常感谢您在入住新天地安达仕之后花费宝贵的时间分享您的入住体验,也向您对凯悦集团的支持表达我们由衷的感谢。请相信我们始终为入住的客人提供正宗的款客服务,您的意见和建议将是我们迈向成功途中不可或缺的基石。 我们十分抱歉在您入住期间发生了由于从第三方预订不同房型而产生的不愉快经历,并对此造成的困惑表示遗憾。 愿不久的将来您能再次下榻新天地安达仕酒店,请您直接联系我們,我們将很高兴为您提供进一步的服务。谢谢! 感激之余,值此新春佳节即将到来之际,仅代表上海新天地安达仕酒店祝您和您的家人身体健康,万事如意! 专此布复, 顺颂时绥。

Très bons services et localisation

Très bonne qualité d'accueil et de ré station ; situé dans Xitiandi, à deux pas de l'ancienne concession francais, de zones commerciales majeures, à 15-20´ de la place du peuple et 45' du Bund (à pied)...

November 2015|DIB33

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear DIB33, Greetings from Andaz Xintiandi, Shanghai. Thank you very much for your posting on TripAdvisor. We are delighted to hear you enjoyed staying with us and complimented the location being close to The Former French Concession and People's Square / The Bund. Indeed, if you are an avid walker, the distances are not too far. We are privileged to have such a wonderful location for our hotel, and the subway connections are also very good (Line 1 and Line 10). We look forward to welcoming you back again in the near future. In the meantime, safe travels and best regards, Robert

舒适贴心的住店体验

带着一岁多的宝宝也不用担心住不习惯 提前预定了婴儿床 床铺很干净 完全家的装修和感觉 地段在新天地时尚旁边 逛街餐饮交通都及其便利 免费升级大景观房 房间有无敌街景 灯 窗帘电视温度等都是由mini iPad控制 非常高科技又时尚 还有心情灯的设置 可以根据主人的心情更改响应的颜色也算一大特色日料早餐精致种类也够丰富 贴心送上酒店自制的巧克力和新鲜甜甜的水果 宝宝很喜欢 我们也很开心的一次体验 如果有儿童泳池或mini儿童乐园就更完美了 期待以后再次入住 西点很棒哦...

September 2015|De Jia B

Disappointed

After being one of my go-to and favorite Shanghai Hotels…It has become one of those “Run of the Mill” hotels. Maybe it was the Pandemic, but oh how much the service, the vibe, the attraction has changed. Very unfortunate as this hotel is in a GREAT location! Hoping they bring the vibe back!...

March 2023|seunglee66

Owner Response

David Shao, Guest Services / Front Office at Andaz Xintiandi Shanghai, responded to this review

Dear seunglee66, Thank you for choosing to stay at Andaz Xintiandi Shanghai. I would like to sincerely apologize that the hotel was unable to meet your expectations during your recent stay. We have already shared your comments with all the operation department concerned to fully implement the corrective measures necessary to rectify these shortcomings. It's through comments from guest such as yourself that are enabling us to continue to improve and provide our guests with the service that they come to expect from Andaz Xintiandi Shanghai. We value your input, in helping us to achieve our commitments. xiexie David Shao Director of Operations Andaz Xintiandi Shanghai

Average at best

Overall the hotel was substandard. We got upgraded to a king suite although went on an off season and hotel was practically empty. A lot of dust and old odor especially near the gym with hallway lights not working. Breakfast Buffet is quite expensive- you can get better bang for your buck on 4 to 5 ...

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January 2020|Salem M

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Salem, I would like to thank you for the feedback that you recently shared on TripAdvisor. We will look into comments into the cleanliness - This should definitely not be the case and I will personally address this with the Housekeeping team. We take pride in our breakfast buffet layout. I am sad that you feel that the breakfast is quite expensive. You are absolutely correct that there are other options near the hotel. We hope to welcome you again in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Needs a refresher.

It might have been fine 10 years ago, but its really showing its age with worn out interior and poor maintenance. Location is still the best with k11 and xintiandi right around the corner. all within walking distance. But for same price, I think there are better and newer hotels in town....

January 2020|flip180

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao flip 180, Thank you for sharing your comments on TripAdvisor from your most recent stay. We are definitely looking for a renovation within 2 years. Looking forward to welcoming you again in the near future. Xie Xie, David Tseo Andaz Xintiandi, Shanghai

Not so good

Breakfast was bad for a 5 star hotel. Food was cold and unsavoury. There are better similarly priced hotels in better locations. Except for the 'happy hour' when snacks and beverages are served in the lounge, there is nothing really exceptional. ...

December 2019|yong5hun

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao yong5hun, I would like to thank you for sharing your feedback on your most recent stay on TripAdvisor. I would like to get more feedback from you in regards to the breakfast. We have a lot of good comments on the breakfast in Kitchen Studios. Can you please email me at david.tseo@andaz.com. I will definitely look into the matter - I want you to get the Andaz experience for your next stay. Please do email me in advance prior to your next stay. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Andaz Shanghai

The location is great, right next to Xintiandi. Room is decent with an Andaz Decor. Service is below part though, a lot of ground staff at floor just chatting to each other, not proactively helping out guests. Whats the use of two bell-boy standing behind a door unwilling to assist guests with lugga...

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December 2019|ericlam2019

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao ericlam2019, I would like to thank you for detailing the experience at the hotel. This is definitely not how we operate and I want to apologize for the poor service that you encountered. I will definitely will speak to the team with this matter to improve our service. Thanks again and looking forward to welcoming you back in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Uncleaned room upon checking in

Room was dirty upon checking in, but hotel arranged a clean and new room for me afterward. Free minibar for non-alcoholic drinks (Coke, Coke light, Sprite, tonic water, soda water, orange juice, bottled tea, canned coffee) and snacks (local photo chips, chocolate biscuits, candy) as well as many bot...

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September 2016|j0e888

Corporate Event at Andaz Xintiandi

The hotel is overly rated with full electronic gadgets in the room and above all it was very expensive. I was disappointed as I did not get the value for money for the stay as my company had 50% of the rooms booked for the event. Breakfast was not included as part of the room charges and I got a ru...

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March 2016|BaskaranBala

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear BaskaranBala, Thank you very much for sharing your feedback on TripAdvisor following your recent stay with us at Andaz Xintiandi, Shanghai. I am sorry to read your disappointment. I understand Amy Lu ~ our Director of Rooms has reached out to you via email to further explain the actual situation that occurred ~ Your reservation was booked via other channels, and that’s the reason why the rate was higher and breakfast wasn’t included. One of the reasons why you weren’t booked with the group was because there wasn’t any room allotment left with the group contract, hence the organizer maybe went through other channels to book your room. Amy consequently rebated the breakfast charges for you. Once again, please accept our apologies for any wrong doing on our side and we most certainly look forward to welcoming you back to Andaz Xintiandi, Shanghai should your travels bring you this way. Yours sincerely, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

service become worse

service become worse in recent stays, warming reception disappear, staffs seem only do their routine works instead of provide service to customers. only few staffs are exception. It should be improved immediately....

February 2016|Hong En C

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Hong En C, Thank you for your recent posting on TripAdvisor. I am very sorry to hear of your disappointment with our service during your recent stay with us. I have communicated your concerns with our team and we will closely monitor the service standards to ensure our guests have a memorable stay. We hope to have the chance to welcome you back to Andaz Xintiandi, Shanghai in the very near future. Thank you for taking the time to share your feedback with us and thank you for your support and patronage. Yours sincerely, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Crazy night stand control panel...

The biggest negative in the guest room was the control panel in the night stand. You cannot see the labels in the dark and you need the labels to tell which buttons to push to turn the lights on. It is a laughable nuisance. Even with the lights on, you cannot clearly see the labels....

January 2016|Keith W

safety

the bathroom glass door need to have warming /notice sticker on it to prevent guests from getting hurt. the operator staff didn't show much caring after ringing them for icebag but didn't get any extra caring.. the next day there wasn't any improvement either... very disappointing guest caring......

September 2015|Yuki Xiao Yu H

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Yuki Xiao Yu H, Thank you for your feedback. We are truly sorry for the unpleasant experience and hope that you are not badly hurt from the incident. I would like to apologize on behalf of Andaz Xintiandi, Shanghai because we have failed to offer you the proper care and supplies in assisting you with your injury. Also, thank you for your suggestion on putting something visible on the glass door, I will discuss this with my engineering team in order to avoid any similar incidents in the future. Again, we appreciate your feedback and take it very seriously and we do hope that you come back and that we get the chance to arrange a stay which is much more comfortable and enjoyable. Best regards, Robert

Good hardware in a nice location but terrible service

First of all, the Xintiandi location is pretty awesome with lots of nice restaurants and a generally pleasant experience in the middle of a very busy city. The hotel generally looks nice and is well decorated. However, it is starting to show some age because of poor maintenance (e.g., furniture look...

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September 2015|kristov

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear kristov, Thank you for taking the time to share your feedback. We would like to extend our sincerest apologies for your experience with our service. Our goal is to make our guests feel like they are at their best friend’s home. We have failed in this case as you encountered quite a few unpleasant experiences. We are sorry that some of our staff were rude and did not speak English, and that we failed to get you a taxi and a properly working keycard. These shortcomings are unacceptable and certainly not the type of standard we uphold ourselves to. I will personally investigate into this matter. Please be assured that I will also revisit current procedures in order to improve our service standards to avoid any similar incidents in the future. Also, as you pointed out there are still maintenance issues that I will have to address with the engineering team to ensure our hotel facilities are as good as new. We appreciate all of your feedback and take it very seriously and we do hope that you come back and that we get the chance to arrange a stay which is much more comfortable and enjoyable. Best regards, Robert

Plenty room for improvement

The front desk service could be better. Love the complimentary drinks and cookies at the front desk and room. Having breakfast area split into western and Chinese food is not such a good idea after all. For people like me who wants a combination of both... had to walk from one table to another....

June 2015|tootoo78

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Tootoo W, We apologize if you have experienced anything unpleasant at our host desk and restaurant outlet. Please email me at robert.hamer@andaz.com so I can know more about your stay and discuss with my team for improvement. Many thanks in advance for your input and we really would like to welcome you back and show you how great Andaz Xintiandi, Shanghai truly is. Best regards, Robert

Pensavo molto migliore

Hotel bello, ma con qualche lacuna... Il buffet della cena mancava di tutti i prodotti per fare un'insalata, solamente verdure cotte. Ottimo buffet di pesce... Personale molto cortese e pulizia ottima...

September 2019|marcopretto81

交通方便,一覽上海重點景點

位於上海新天地正對方,只要過馬路即到這一熱鬧觀光景點。周遭為奢侈品品牌匯聚之地,晚上夜生活豐富,非常適合都會型旅遊。早餐非常豐富,且食材新鮮,口味極佳,超乎我的期待。服務人員大致上服務質量都不錯,並會親切地打招呼。地下室有24小時健身中心及游泳池。建議不要在裡面SPA,費用太高。 出大門口就有好幾家SPA店。 大門口,有車道的大門口對街,有一個2平方米的便利店,小小亂亂的,卻是唯一比較方便的生活用品採買地。和新天地的地鐵站走路約3分鐘即可,交通相當便利。 由於房價要2000多人民幣,若非商務需求,我個人覺得CP值不算高。...

May 2019|敏敏 張

立地、レストランはOK、スタッフはNG

ホテルの立地は良く移動にも便利で、周辺にはショッピングをはじめ食事施設も多くあり不自由はしない。また、施設内のレストランもクオリティも良いのでほぼ満足できるれべるである。しかしながら残念であるが、ホテルスタッフの客応対は非常に事務的であり親切な様子が伺われない。...

November 2018|25hitoshik

Gutes Fühstück / interessante Idee / leicht abgewohnt

Das Hotel war mit seinem Kunstkonzept neu und innovativ. Auch das All In Angebot mit kostenlosen Snacks und Kaffee war neu. Jetzt nach 5 Jahren ist das Hotel in die Jahre gekommen und wirkt teilweise abgewöhnt. Die Dekoration, die ich als interessant empfunden habe, ist in den letzten Jahren nicht a...

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October 2018|torstenderr

员工培训需要加强

优点:地理位置很好,就在新天地,周围有很多吃的,逛街也都是步行距离。出行也很方便,地铁黄陂南路站也是步行距离。 不足:礼宾部员工在门口闲站着的时候并没有协助到店客人拿行李,当时门口还站着两个礼宾员。而前台或者宾客服务中心的电话总是没人接,接了也并没有把我们需要的东西送到,给前台提了这个问题后给的回答竟然是上海旅游节人太多(What?!)这个答复当时听了我都傻了。 希望酒店在员工培训上再多多强化吧。...

September 2017|minimipp

出差,地點佳

地點十分方便,很多歺廳,很多活動。但不可要求有五星級酒店的水準。房間內一般,衛生清潔一般。冲涼水力温度也普通。...

June 2017|11711

Owner Response

AndazxtdShanghai, General Manager at Andaz Xintiandi Shanghai, responded to this review

11711 您好 非常感谢您抽出宝贵的时间,留下对本酒店的点评。希望在不久的将来,可以欢迎您回到上海新天地安达仕酒店。 韩庆文 总经理 上海新天地安达仕酒店

服务一般

服务一般 酒店位置好 这家酒店位于上海的新天地附近,对于来上海旅游来说是最好的地方之一。酒店的设计理念和服务也有别于传统的商务酒店,有居家的感受。我是第一次体验这样类型的酒店,包括用iPad对房间的设施进行控制,带给我许多的新奇感。酒店信号良好的WiFi免费服务,也给现在流行的沟通提供了方便的条件。早餐得到的点评有些负面,但我自己的感觉还好,食品的种类比起有些同级别的酒店显得少些,但食品的品质确比较好,果汁是新鲜的,面包的口感好。房间内的免费无酒精饮料和大堂的简单三明治都会给客人留下亲切的回忆。如果说些需要改进的地方,应该是卫生间的毛巾挂勾不方便,使用毛巾需要“深度弯腰”才可以拿到,用后也...

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May 2015|Shuang W

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

尊敬的Shuang W, 您好。首先感谢您对我们的中肯建议。关于一些提到的建议,我们恳请您发电子邮件到: chris.zhaojian@andaz.com 告诉我们您登记入住的日期,姓名或房号。我们将对您提到的客房内一些相关设施配件做一番排查。以确保能为你提供完美下一次入住体验。 祝旅途愉快,下次再相见。 韩庆文

Nothing worth commending

Hyatt program membership status not recognized and welcomed at front desk during check-in, Room upgrade not mentioned and could not meet personal expectation of a corner and quiet one. Employee service seems nothing big wrong but without meeting or even caring any customer pleasantness. Nothing high...

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February 2023|AllanQianSH

Owner Response

David Shao, Guest Services / Front Office at Andaz Xintiandi Shanghai, responded to this review

Dear AllanQianSH, Thank you for choosing to stay at Andaz Xintiandi Shanghai. I would like to sincerely apologize that the hotel was unable to meet your expectations during your recent stay. We have already shared your comments with all the operation department concerned to fully implement the corrective measures necessary to rectify these shortcomings. It's through comments from guest such as yourself that are enabling us to continue to improve and provide our guests with the service that they come to expect from Andaz Xintiandi Shanghai. We value your input, in helping us to achieve our commitments. xiexie David Shao Director of Operations Andaz Xintiandi Shanghai

very old and worn out hotel

recently i returned to the andaz hotel in shanghai and was quite shocked that the premises looks very old and run down. i had been there 2 years ago and it was great but now it has not been maintained.The beer selection very poor and they serve hot beer when outside temp is 34 very strange in the Ja...

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September 2019|mikektravel

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao miketravel, I would like to take this opportunity to thank you for sharing your experience. I will look review your comments with the team. I do hope that you give us another opportunity to host you again. Please do email me at david.tseo@andaz.com. I will ensure that we will look after you during your next stay. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

overall experience is bad

first time stay in this Hotel, not a good and happy experience ........ 1. i can't adjust the Air Con..It was too cold .. no matter what temperature i set... 2. WiFi was very slow 3. the night light keep run on in the middle of night .. without any reasons ......

August 2019|carsoncom

Great Facilities / Location - Horrible Security

The location to Xintiandi is amazing, mere steps. The amenities/food/room are above average for a boutique hotel, as you expect it to be. However the staff let unauthorized people into my room without consent and that is a big screw up. Worse, management was dismissive. ...

October 2018|Justin K

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Justin K, Greetings from Andaz Xintiandi, Shanghai. First of all, I would like to sincerely apologize for the experience you described in response on Tripadvisor. This is absolutely not our culture and I demand that we have the highest level of security within the hotel. I have already received your response from our internal system and I am conducting an investigation with the team. I thoroughly apologize that you feel that we are nonchalant about the matter. I appreciate you bringing this matter to me and please trust me that this is definitely not the case under my management. Please allow me some time and I will personally get back to you on the matter. Looking forward to meeting you soon. Regards, David Tseo General Manager Andaz Xintiandi, Shanghai

3rd class service

Good location but not a good stay. Most Staff should be retrained. Bring your own towel if they don't want to change it. You can easily spot their issue. Don't tell me it's China standard, it should be Hyatt standard....

April 2017|Erikflo

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear winghongerikf, Thank you for taking the time to share your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. While I'm pleased to hear you enjoyed the location of our hotel, I am terribly sorry to hear your feedback on the quality of the towels in your room. Please accept our apologies for this oversight. Today, I have asked our Housekeeping Manager to conduct a hotel wide audit on all towels, to discard any damaged or old ones and clean up the system. Once again, please accept our apologies for your unpleasant experience. We do look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. In the meantime, safe travels and best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Disappointed

Before I arrived I was quite exited to stay at Andaz Hotel. My feeling changed already when I arrived the hotel. The check-In time took ages and finally when I arrived my room it turned out that the AC in my room was defect and a technician need to come to fix it. After the technician could have a l...

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March 2017|mistermbhk

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Wolfgang B, Thank you for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. First and foremost, I am terribly sorry for the unacceptable manner in which our team member handled the situation upon arrival to your room. As soon as the technical fault was identified with the A/C unit, our colleague should have immediately arranged a new room for you, rather than turning the situation into such an annoying fiasco. Again, I am very sorry that this happened. This matter has been addressed with our Director of Rooms ~ Danny Wang. I notice that Danny has also responded to your message on Medallia and extended his apology. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way and we will arrange a nice upgrade on your next stay. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Very disappointing stay

The hotel is in a great location. The service I received during my recent stay at the hotel was very disappointing. The coffee cup/snack bar area was greasy with food crumbs. Andaz provides free nonalcoholic beverages in the refrigerator. However, the staff only re-stocked the refrigerator/snack dur...

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November 2016|yzh108

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear yzh108, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. I am very sorry to read your feedback. It is concerning to hear you found our service disappointing and not up to standard in certain aspects. I will definitely share your feedback with all team members concerned. I apologize that your mini bar was not replenished in a consistent manner on a daily basis and that you found the coffee bar / snack area in poor condition. We will look into this with more attention to detail. It is encouraging to hear you found our location great. We sincerely hope you may consider to come back and stay with us again, should your future travel plans bring you to Shanghai. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai robert.hamer@andaz.com

No so good experience

The hotel facilities are four stars, however, the service is only two stars. Some employees are nice to customers and perform their job professionally. Some employees are lacking of sense. Some employees are ignoring customers completely. The hotel management teams are not doing their job very well....

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September 2016|joiyin

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear joiyin, Thank you for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. I am very sorry to read your comments and most concerned that you found our service below standard on certain occasions. Indeed, this is the responsibility of our Management Team to ensure our guests have a memorable and enjoyable experience and your feedback has been shared with all team members concerned. We do look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

기대는 절대 금물

위치도 좋고 가격도 싸지는 않아 기대하고 갔지만 객실은 넘 실망 스러움 침대 상태는 최악이고 객실에 거울 없음 매우 답답했음 직원들은 친절한 편이나 그거말고는 별로 음료 모히토 시켜 먹었는데 맹물에 탄산맛 약간 정말 실망입니다...

October 2018|ii0525

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao ii0525, I would like to thank you for your comments on your most recent stay on TripAdvisor. You mentioned that the bed condition was very poor. I was wondering whether you could email me at david.tseo@andaz.com for more details of your stay and I will further investigate on the bed condition. We also can arrange healthy drink options or make a virgin mojioto for you during happy hour. Hope you can stay with us again in the future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Old rooms, facing a construction site, with the temperature of a fridge

Rooms didn't get refurbished since years. Construction site just below the room I get: ask the reception to avoid those ones. Big window and poor aircon, resulting in polar temperature in the room. Staff was not able to help when I finally called for help at 4am (they provided a small heater that pr...

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February 2023|mintraf

Very poor hotel under Hyatt brand

It is a shame that this poor quality hotel is located in such a downtown convenient location. The interior design and ambience of the room are very low grade and poor. The wall and floor slab are so thin that you can hear the sound from other rooms. Some of the front desk staff was not helpful as we...

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January 2020|690barry

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao 690barry, Thank you for sharing your comments and experience during your most recent stay. We have addressed these comments with the team. I have investigated your comments in regards to the front desk - We definitely could have done a better job servicing your request. Please do give us another opportunity to host you again. I will ensure that you get the true Andaz experience. Email me at david.tseo@andaz.com for your next stay. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Awful, not like the other Andaz around asia.

The Andaz complimentary happy hour was terrible. The food was awful and the drinks and presentation were a joke. Pool was under renovation, as was the gym. Why did I stay here? I feel so cheated. I want my money back....

September 2019|Sightseer07207953618

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao Sightseer072077953618, I would like to take the opportunity thank you for sharing your comments on TripAdvisor. I would like to sincerely apologize for the service that you encountered in the hotel. I will review the happy hour items with the team and will consider new items for Happy Hour. We are doing renovations to the gym and will offer spinning classes in the future. I would like to invite you back as my guest. Please do email me at David.tseo@andaz.com. Looking forward to hearing from you soon. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Great customer service

The Guest Service Manager, Jayden Wang, was outstanding!!! He did an excellent job of taking care of our needs and went beyond what was expected. The technology in the rooms was pretty cool. Breakfast was expensive. ...

March 2019|David M

Looks like it used to be nice

This is the second time I stayed at this hotel, and I hope it will be my last. Upon arriving, you are greeted by the overwhelming smell of mold, cigarettes, and bad air fresheners. It is common for the locals to smoke everywhere, without regard for anyone else. The doormen seem to let it be ok as we...

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July 2018|bjust2000

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Ni Hao bjust2000, First of all, I would like to take this opportunity to thank you for the business and taking the time to describe your most recent experience on Tripadvisor. Based on your description, I would like to offer my sincere apologies that you encountered in the hotel. We definitely could have done a better job with the shortfalls that you described from the order and maintenance. I have already addressed the matter with the team. We will personally reach out to you so we can further improve our service levels. Once again, I sincerely apologize for your poor experience in the hotel. I do personally hope that you can give us another opportunity to host you again. Looking forward to meeting you in person during your next visit. Please do not hesitate to contact us for a future stay. Xie Xie Ni, David Tseo General Manager Andaz Xintiandi, Shanghai

Terrible service and condition, at premium price

This hotel is built quick and dirty. Broken tiles, strange lighting, funny odor in bathroom and totally worn out furniture. Some staff very nice. Others have zero command of English, and no hospitality training whatsoever. Having tried breakfast once, I completely avoided eating at the hotel, out of...

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March 2017|Frederik M

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear fwmoller, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai. I must first and foremost sincerely apologize to you for the unpleasant experiences you encountered during your stay, which I have addressed with our leadership team concerned. I'm sorry that you found our hotel physical product to be of a low standard and that you found some broken tiles, worn out furniture and a bad odor in the bathroom. I am disappointed to read your comments regarding the sourcing of our food, and would like to reassure you that our Executive Chef and Purchasing Manager follow strict measures to ensure ingredients and food items are of the highest quality. It's encouraging to read that you found some of our hosts to be nice, and we will review our English language and hospitality skills training for all associates concerned. I understand Danny Wang, our Director of Rooms has been in touch with you following your response to our Andaz questionnaire and we will most certainly look into all areas you have addressed to make immediate improvements. We do look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. I look forward to meeting you then, in person, so as to ensure your next stay is a much better one. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

便利 安心 きれい

地下鉄から近く新天地までもすぐ行けてとても便利でした。 室内もきれいでおしゃれでした。 また、Spaも最高でした。...

March 2019|Wander11904976282

新的浴巾和毛巾上有极其恶心和肮脏的:屎

我入住的房间的一块浴巾和两块毛巾上有及其恶心和肮脏的东西,酒店却把这样的东西作为干净的放在浴室。在发现之后,酒店仅仅给予了卫生间的打扫,在我和酒店投诉后,酒店不能给我任何满意的答复,并且答应在投诉的第二天回复我,却没有收到任何的回复。...

March 2019|A Tripadvisor China Member

一家无法找到停车场的星级酒店

在上海安达仕我根本无法知道自己是不是环球客,无论是礼宾还是前台,都是一张冷漠的脸,尤其停车!非常气愤,礼宾一个个全是一副爱答不理的样子,对你找不到停车场的困惑没有任何愿意帮忙的意愿,我提出,要么你帮我代泊,要么你跟我走,给我指路,都不愿意,这跟其他hyatt酒店根本没办法比!在我绕了第二圈依然一无所获之后,我电话给前台强烈要求他们给我指路之后才勉为其难的安排了一个礼宾带路给我们到停车场,整个过程浪费了我30分钟!非常糟糕!...

August 2018|A Tripadvisor China Member

Owner Response

AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

尊敬的宾客, 您好!衷心感谢您入住上海新天地安达仕酒店,并与我们分享您的经历和感受。 从您的评论中,我们非常遗憾的获知您作为我们尊贵的环球客会员,由于我们服务上的不足和设施设备的原因,未能带给您一个满意的入住体验,对由此给您带来的不便,我们深表歉意。 我们将非常重视您的意见,关于前厅部的服务态度和我们在处理客人无法找到酒店停车场的问题上,我们已责令相关部门对服务流程进行再次巩固,对员工加强在服务意识和技能上的培训,提高员工素质。 再次感谢您提出的宝贵意见,因为借由聆听顾客的宝贵意见,我们可以检视我们的日常运作,并作为改进服务品质的方针。我们真诚的希望在不久的将来,您还能再给我们为您服务的机会。 上海新天地安达仕酒店期待您的下次光临! 此致! 敬礼 邹冠均 总经理

非常差的入住感受

TO bad.停车不方便,门口的保安人员态度特别凶。房间设施旧,特别是卫浴设施,空调也不冷,房间一股霉味,喷了空气清新剂,还是有味道。房间隔音也不好,隔壁房间关门听得很清楚。虽然我是用积分换的房间,但是作为五星级酒店这种感受,实在太糟糕。...

August 2016|Fiona R

Andaz Xintiandi, Shanghai