Ni Hao stephenleehk, I would like to thank you for your candid feedback during your most recent stay. We are definitely looking into renovating the rooms in the near future. We are still discussing with ownership and I will update you during the the next stay. See you next time and I wish you a prosperous and heathy year of the rat. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao 637weic, Thank you for sharing your most recent experience on TripAdvisor. I am so happy to hear that the housekeeping attendant made your stay even more enjoyable. Please do tell us when you plan to visit us again. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Safemach, Thank you for sharing your comments in regards to the check in counter. We are planning to renovate that area to make it more accessible for our guests. Thank you for the comments on the breakfast buffet. I believe it’s on of the best in the city. Please do tell us when you plan to come visit us in the future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Seb X, Thank you for sharing your stay with us on TripAdvisor. I am ecstatic that Andaz is still one of your favorites after 6 years. We have made a few changes to the hotel with the addition of Kitchen Studios, Bleu Bar and Empower Gym. We now have a spinning studio that we offer to our guests. It’s an awesome journey and you will definitely have to try it next time. Please do not hesitate to reach out to me for any further assistance. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao yeselina3, I would like to thank you for sharing your experience and recommending our hotel on TripAdvisor. Our departure gift is part of the Andaz experience. Andaz Xintiandi, Shanghai is one of the first Andaz property in Asia Pacific. We recently opened an Andaz property in Seoul. Please do not hesitate to contact us to make your stay more pleasurable next time around. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao mostafakorany, I would like to take the opportunity to thank you for sharing your experience at Andaz. We hope to host you again in the hotel and Shanghai. Thank you again for the recommendation. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Lawgo, I would like to thank you for sharing your comments on your most recent stay on TripAdvisor. We all cannot wait for the new gym renovation. We will have a Spinning studio with instructors from the US. Looking forward to welcoming you back to Shanghai in the near future. Xie Xie, David Tseo Andaz Xintiandi, Shanghai

Ni Hao 814silasc, I would like to take this opportunity to thank you for sharing your experience at Andaz on TripAdvisor. We truly enjoy your patronage and your continual support on a weekly basis. I will have another dish for you to try next time in the Japanese restaurant. Looking forward to welcoming you back to the hotel soon. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao stephenleehk, Thank you for your kind works and we are also excited with the renovation of the new gym. We will definitely keep you updated on the completion. Xie Xie, David Tseo General Manager Android Xintiandi, Shanghai

Ni Hao Lovelylilac, I would like to thank you for your candid feedback from your most recent experience in the hotel. I would love the opportunity for you to revisit us again. I will personally take actions to further improve our service touch. We are in the industry of knowing our customers and we failed in that category. Please do reach out to me personally during your next visit and I will ensure that you will have a different experience. Looking forward to welcoming you back home again in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Snoops789, I would like to thank you for sharing your experiences with Andaz on TripAdvisor. Our concierge team is well experienced and always give useful information to travel in the city. Thank you again and look forward to seeing you in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Mr. Chang, I would like to personally thank you for sharing your most recent experience on TripAdvsior. We are lucky to have clients like yourself that appreciate our efforts as we are continuing to strive to be better. Looking forward to welcoming you again to Shanghai again. Hope you have a great summer break with the family. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Wander14332675462, Thank you for staying with us during your short business trip. Our location is one of the the best in the city. Looking forward to welcoming you to Shanghai in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Passenger47971667401, Thank you for the kind comments on the hotel and your experience. Our location is exactly how you described it - Xintiandi Heaven. I love walking in XTD area - Great place to people watch and munch on some good food. Looking forward to welcoming you back. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Deed Kiong L, I would like to take this opportunity to thank you for sharing your experience on TripAdvisor. We are lucky to hosting you during your last stay. Our location is one of the best city - It’s great for leisure as you can hop on and off the Shanghai subway to travel to all of the top Shanghai destinations. Looking forward to seeing you again in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Escape24260147774, Thank you for sharing your most recent experience on TripAdvisor. Thank you for sharing your comments in regards to the lighting. I am not sure whether you used the iPad in the room. You can control the lightning and room functions - Please let us know when you plan to come visit us in the near future. We will explain how to use the iPad. Looking forward to welcoming you in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Trek59620154351, Thank you for sharing your recent stay on TripAdvisor. I recall you and your lovely family. I am glad that you enjoyed your stay and looking forward to welcoming you back in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Explore75055, Thank you for sharing your honest feedback about your experience in the hotel on TripAdvisor. I am glad that you were able to meet Benjamin. We are fortunate to have him as he is very passionate about his cooking. Please do come and stay with us a second and third time. We love our regular guest and want to ensure that are well taken cared for by the team. See you soon in Shanghai. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao markwsadleir, I would like to thank you for sharing your most recent experience on TripAdvisor. I look forward to welcoming you back to Shanghai in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao deviekusuma2017, Thank you for sharing you and your family's most recent stay in the hotel on Tripadvisor. I still recall you and your family going to breakfast in the morning. We are happy that everyone enjoyed their stay and we hope to welcome you all back to Shanghai. Xie Xie, David Tseo Andaz Xintiandi, Shanghai

Ni Hao Venture55727894473, Thank you for sharing your comments on TripAdvsior on your most recent stay with us. Our breakfast is one of the best in the city. We are planning to offer more items in the coming months. Please do not hesitate to contact me for any further assistance. Looking forward to welcoming you back to Shanghai. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Kerwin L, Thank you for taking the time to share your experience on TripAdvisor. You are absolutely right in regards to the location - We are centrally located in the middle of the city and in Xintiandi. We are planning to add more items to the breakfast. Give us a few more weeks and you will see some additional items on the breakfast buffet. Looking forward to welcoming you back to Shanghai. Xie Xie, David Tseo General Manager Andaz XIntiandi, Shanghai

Ni Hao HappyMom179, Thank you for sharing your most recent experience at Andaz Xintiandi, Shanghai on TripAdvisor. I believe our location is one of the best in the city as we are located in Xintiandi. There a lot of fun things to do in the city. Please do let us know when you plan to come visit us again. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao samkima, Thank you for sharing your most recent experience at Andaz Xintiandi on TripAdvsior. Your comments and recommendation is a true testament that we focus on customer service. Please do not be a stranger and come back to visit us. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Passport14152749716, Wow...thank you for the kind words on your most experience at the hotel on TripAdvisor. Our buffet has a large seafood spread with local Shanghai delicacies. Please do tell us again so we can arrange that Shanghai view for you again. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao LetiBugi, Thank you for staying with us a second time. We appreciate the business and looking forward to staying with us many more times. Please email me at David.tseo@andaz.com to make your next stay even better. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Go05019182482, I would like to take this opportunity to thank you for sharing your experiences during your most recent stay at Andaz. Looking forward to welcoming you back to Shanghai. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Curious53541541576, Thank you for sharing your experiences on TripAdvsior. We are happy that we were able to make this a great birthday trip. Please do tell us when you plan to come visit us again in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao purakparmar, Thank you for sharing your experiences on TripAdvisor. I am also from Houston and I hope that we were able to provide you with some good Southern Hospitality. Please do tell us when you plan to come visit us again. Thanks again for the recommendation. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Road09075843769, I would like to take this opportunity to thank you for sharing your most recent experience on TripAdvisor. I appreciate your compliments on describing Hubert. We are indeed very lucky to have him to lead the Rooms division. Your recommendation fuels our fire to do an even better job servicing our guests. Please do tell us when you plan to visit us again in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao GoPlaces57069557666, Thanks for sharing your comments on your most recent stay on Tripadvsior. Our location is one of the best in the city. We are centrally located in the middle of the city and next door to Xintiandi. Judy is great and we are proud to have her on the team. Please do tell us when you plan to come again. Regards, David Tseo Andaz Xintiandi, Shanghai

Ni Hao Fearless10001053822, Thank you for sharing your recent experience at Andaz Xintiandi, Shanghai. Our location is truly one of the best in the city being centrally situated in Xintiandi. We recently opened a new bar, Bleu Bar on level 1. We have a wide range of Bourbons, Whiskeys and Cognacs. Looking forward to welcoming you to our home. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Daydream66283149125, Thank you for sharing your experience on your recent stay on TripAdvisor. Yes, our location is one of the best in the city as the hotel is located in Xintiandi. Walking distance accessibility to all of the hot spots. Looking forward to welcoming you back to the hotel. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Journey50335166067, I would like to thank you for sharing your experience on your recent stay on TripAdvisor. Our breakfast spread is one of the best in the city. Looking forward to welcoming you to the hotel again. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao NoonaWong, Thank you for staying here a second time and posting your feedback on your most recent stay on Tripadvisor. Please do tell us when you plan to stay with us again. We would love to take care of you the third time. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Cameron R, I would like to thank you for providing feedback on your most recent stay. Thank you again for recognizing our service - We try our best to make sure that every guest is well looked after in the hotel. Wish you and your family a festive hoilday season and prosperous year of the boar. Regards, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Scott M, I would like to thank you for providing comments on your most recent stay on TripAdvisor. I am glad to hear that we were able to provide you a delightful stay. I will also commend Michelle on her efforts on making your stay wonderful. You will definitely have to visit us again in the near future. Please make sure you can stay longer to experience more of our nuances. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni JPHazarat, I would like to thank you for the comments that you provided on Tripadvisor. I happy to learn that Andaz is your "Go To Property" while you are in Shanghai. Please do let us know when you plan to come to visit Shanghai. We will make your next stay extra special at Andaz. Xie Xie. David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Roam08874081672, Thank you for providing feedback on Tripadvisor. We are pleased that you enjoyed the facilities within the hotel. We look forward to welcoming you again to Andaz. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao optasiaglobal, Thank you for providing feedback on Tripadvisor. We are pleased that you enjoyed the facilities within the hotel. We look forward to welcoming you again to Andaz. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Frank S, I would like to thank you for the feedback on your most recent stay in the hotel. Our location is the best in Shanghai as we are situated in the middle of the city and Xintiandi. Please do let us know when you plan to come to Shanghai. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Tripadvisor Member, Thank you for sharing your feedback on your most recent stay at Andaz. I am sorry to hear about your experience at AirBnB and I am glad that we were able to turn it around. Your recognition will be shared amongst the team. We will continue to strive to focus on the little things that will make our guest's life easier. Please do let us know when you plan to come to Shanghai again in the future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao 850rolando, Thank you for thanking the time to provide feedback on TripAdvisor. I enjoyed reading your response as we continue to push to provide good customer service. Please do let us know when you plan to come to Shanghai again. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao jendave2016, I would like to thank you for the comments that you posted on tripdadvisor.com. Please do tell us when you plan to come visit us again - Looking forward to welcoming you back "home" in Shanghai. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Dear Mimalloy, Xie Xie Ni - We are glad that you enjoyed your stay in Shanghai. Please do tell us when you plan to come visit again. We want to invite you again to our Shanghai home. Looking forward to seeing you again in the near future. We have a couple of neat places to see - It's definitely a must see while you are in town. Regards, David Tseo General Manager

Dear pdeboisseson, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with fellow TripAdvisor aficionados. We are delighted to hear we are your preferred hotel in Shanghai and that our location suits you perfectly and you found our service to be highly professional at all times. A big thank you for your wonderful praise and support. We look forward to welcoming you back to Andaz Xintiandi, Shanghai again in the very near future. In the meantime, safe travels and best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear zzzmarie, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with fellow TripAdvisor followers. And, most importantly thank you for staying with us for 10 days. We are most grateful for your wonderful support. Delighted to hear you felt at home at Andaz and found our location to be very relaxing and convenient and that you were inspired by your guest room with great city views. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear allantayl0r, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We're delighted to learn you enjoyed your stay with us again and thank you for your praise and compliments for the team doing a great job. Chef Lucian is very happy to hear you enjoyed our Food & Beverage offerings. I'm surprised to read you feedback regarding Paulaner running out of Lager. That's a first and I am sure it must have been a one off issue. We look forward to welcoming you back to Andaz Xintiandi, Shanghai on your future visits to China. With best regards and safe travels, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear gt8383, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with fellow TripAdvisor followers. It's great to hear you found our hotel to be one of the best that you have ever experienced. We are very pleased to hear you found our guest room clean, comfortable and quiet; the breakfast delicious and the service excellent. We are very fortunate to have such a convenient and culturally rich location ~ right in the heart of Shanghai. We look forward to welcoming you back should your future travel plans bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Chris V, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with fellow TripAdvisor followers. We are delighted to hear you will always call Andaz Xintiandi, Shanghai "home". That's very heartwarming and we really appreciate your kind words. Great to hear you were satisfied with our good food, staff interaction and decent gym. Danny is also pleased to hear your wonderful feedback. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear zakariyaz2018, Happy New Year to you and thank you very much indeed for sharing your wonderful feedback on TripAdvisor. We are delighted to learn that we are your favorite Andaz Hotel within the global collection and that you had a great stay with us. Thank you for broadcasting our excellent location, wonderful service and value for money. It's very motivating to hear you were inspired by the hotels' art and culture and found our fitness and leisure facilities comprehensive, unique and well-equipped. We look forward to welcoming you back to Andaz Xintiandi, Shanghai on many more occasions if you get the chance and plan your travels here. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear sandlyons, Happy New Year to you and thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with fellow TripAdvisor aficionados. It's wonderful to receive your positive comments and we are delighted to learn you were satisfied with your overall stay, found our team of Hosts courteous and our location awesome. Xintiandi is certainly a vibrant, eclectic neighborhood and has so much to offer for all visitors. We hope you had a pleasant journey home and have started the year off in a good way. Hopefully, one day we will have the chance to welcome you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear pablocC8045ZZ, Happy holidays and thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's wonderful to hear you found our hotel a perfect solution for your first Shanghai experience. Thank you for highlighting our great location too. We look forward to welcoming you back to Andaz Xintiandi, Shanghai for your second visit real soon. With best regards and safe travels in the New Year. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear jonathanlV4531RA, Happy holidays and thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's very encouraging to hear your wonderful feedback and thank you for recognizing Vance Huang for his very good service. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travels bring you this way. With best regards and safe travels in the New Year. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear BA-Lover, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with fellow TripAdvisor aficionados. We are delighted to read and receive your comments and thank you for highlighting the superb service and hospitality provided by our team. Thank you for your continued support and we look forward to welcoming you back for your fifth stay real soon. Wishing you and your loved ones a very Merry Christmas and a Happy New Year. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Wai Hong L, We are so delighted to hear you enjoyed your mid-Autumn Festival holiday with your son at Andaz Xintiandi, Shanghai and thank you for sharing your stay experience on TripAdvisor. It's great to hear you were impressed by our unique location, well appointed guest room and bathroom, complimentary mini-bar and happy hour at Xuan Bar. Most importantly, we are so pleased to hear you enjoyed our new breakfast offering at Kitchen Studios. We look forward to welcoming you back to Andaz in the very near future should your future travel plans bring you this way. With best regards and thank you once again. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear aaronbare, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We really appreciate your wonderful comments and glad to hear you enjoyed your stay with us. Thank you for highlighting the advanced technology in our guest rooms and your exceptional dining experience. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear 888williamo, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with the TripAdvisor community. We are very happy to read your wonderful compliments towards our attentive staff, outstanding service and great location. We sincerely hope you had the chance to try our new breakfast offering at Kitchen Studios on the 2nd floor. We opened two weeks ago and are very proud of the new facility, product and service. We look forward to welcoming you back to Andaz should your future travel plans bring you this way. With best regards and safe travels, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear michelerY8963ZE, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with the TripAdvisor community. We are delighted to learn you were impressed with our new breakfast offering at Kitchen Studios. As you said, finally we were able to identify a new space and create a wonderful environment ~ thanks to our immensely talented designer Yoshifumi Tanaka from Tofu Inc. in Tokyo. We have received many positive comments about the new breakfast offering and our team of Chefs and Hosts are really happy to be working in the new facility. We look forward to welcoming you back to Andaz should your future travel plans bring you this way. In the meantime, best regards and safe travels. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear rajn80, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are very happy to hear you had an amazing stay with us and it's great to know you will be back again one day. We look forward to welcoming you back then. We salute the W and love Andaz. Have a fabulous weekend ahead. Best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear 721vikramb, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are most grateful for your recommendations to fellow travelers visiting Shanghai. We pride ourselves on the unique location of Andaz and the core benefits that we provide complimentary to all guests including ~ welcome drink upon arrival, all day coffee and tea from the host stand, complimentary non-alcoholic mini bar and local snacks, hotel wide WiFi, evening happy hour at Xuan Bar from 6-8 pm and a farewell gift. Thank you for your compliments towards our service and facilities too ~ in particular our gym and breakfast offering. We are opening the Kitchen Studios very soon, which will be our new breakfast dining room on the 2nd floor ~ and look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With best regards and safe travels, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear antoniorI7976ZK, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's great to hear you had an amazing stay with us and found our service outstanding. Thank you for your compliments towards Danny, our new Director of Rooms ~ he is most grateful for your kind feedback. Thank you for also highlighting key takeaways following your stay ~ including our super high tech rooms, bathrooms that you wish you could have at home and our complimentary in-house guest happy hour at Xuan Bar every night from 6-8 pm. We really look forward to welcoming you back to Andaz Xintiandi, Shanghai in the very near future. With best regards and safe travels, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear thairobin, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are thrilled to hear you enjoyed your stay with us and found our guest room and facilities good and our service excellent. We pride ourselves on the Andaz Core Benefits which include Happy Hour at Xuan bar and delighted to know you enjoyed the offering. We look forward to welcoming you back to Andaz should your future travel plans bring you back. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear 305alicey, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are delighted to hear you enjoyed your stay and thank you for highlighting specific touch points that impressed you including the overall design of the hotel, the technology in the guest rooms and bathrooms, the complimentary Andaz Core Benefits and additional surprises. It's also great to know you were happy with our location. We look forward to welcoming you back to Andaz should your future travel plans bring you this way. With best regards and safe travels, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Ricardo Jose B, Thank you very much indeed for taking the time to share your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are most grateful for your positive feedback and it's great to hear you liked our hotel. We do look forward to having the chance to welcoming you back to Andaz Xintiandi, Shanghai in the very near future, should your travel plans bring you back. Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Leeann, Thank you very much indeed for taking the time to share your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are most grateful for your positive feedback and it's great to hear you liked our hotel. We do look forward to having the chance to welcoming you back to Andaz Xintiandi, Shanghai in the very near future, should your travel plans bring you back.

Dear Shantilal K, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's so encouraging to read your wonderful feedback and we are delighted to learn everything was perfect during your stay. It's also great to hear your found our team of associates to be knowledgeable and caring, the bathroom of great design and comfort and the location perfect for business. We really look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With best regards and safe travels. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear jsaxe, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor and with fellow TripAdvisor aficionados. We are so happy to hear you had a good sleep, found our team of hosts to be flexible and friendly. It's also great to hear you enjoyed breakfast and the tranquility and comfort of our guest rooms. We look forward to welcoming you back real soon. With best regards and safe travels. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Gbminshanghai, Thank you for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's great to hear you had an awesome stay and thank you for your compliments on our friendly team. We pride ourselves on our unique location, right in the hustle and bustle of vibrant Xintiandi. We look forward to welcoming you back to Andaz should your future travel plans bring you this way. With best regards and safe travels, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear JAMES Z, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's wonderful to receive your great comments and we're thrilled to hear you had another enjoyable stay with us. Thank you for highlighting our nice, friendly and courteous hosts and our great location. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With best regards and safe travels, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Paul M, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are thrilled to hear Jacky Tan took such good care of you upon check in and assigned you an incredible room. Thank you for loving our hotel and for sharing your wonderful comments with us. It's great to hear you found our hotel modern and in great condition. We really look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. In the meantime, happy Spring and safe travels. Best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Bencon2014, Many thanks indeed for taking the time to share your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's very encouraging to read your kind words and thank you for your great comments regarding our hotel and premium location. We are looking at ways to further enhance the level of English comprehension and conversation with our younger associates. On going training will be implemented to reinforce this important element of customer service. Thank you once again for your kind message and we look forward to welcoming you back to Andaz in the very near future. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Anthony F, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are delighted to read you had a great stay and rated our product as "close to perfection". That's wonderful to hear and our team is very excited and grateful for your kind compliments. Great to know you loved the rain shower in the bathroom and the quality of our cuisine. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travels bring you this way. In the meantime, safe travels and best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Seung Yup L, Spring greetings to you from all of us at Andaz Xintiandi, Shanghai. Thank you very much for sharing your recent stay experience at our hotel with fellow TripAdvisor followers. It's great to hear you found our hotel well located and clean. Also very pleasing to read that you enjoyed the Andaz Core Benefits, including complimentary coffee, tea and soft drinks and the evening Happy Hour at Xuan Bar. We look forward to welcoming you back on a future occasion and hope you will be able to stay longer than just one night. With best regards and safe travels, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear timgF8484BU, Spring greetings to you from all of us at Andaz Xintiandi, Shanghai. Thank you very much for sharing your recent stay experience at our hotel with fellow TripAdvisor followers. It was great to have your group of property developers stay with us and we are delighted to hear everyone was happy with the overall experience. Danny, our new Director of Rooms is very pleased to hear your feedback regarding check-in and it's great to hear you will be back in June. We look forward to welcoming you back then. In the meantime, safe travels and best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear timothycS7511HF, Spring greetings to you from Andaz Xintiandi, Shanghai. Thank you very much indeed for sharing your recent stay experience with fellow TripAdvisor followers. We are delighted to read that you found our hotel stylish, comfortable and functional. Our location is unbeatable and it's great to hear you enjoyed the food and beverage offerings and friendly service at the hotel. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear mblair47, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are very pleased to hear you enjoyed your two night stay with us whilst on business and that you found our team of hosts friendly, decent breakfast and impressive guest room. We look forward to welcoming you back to Xintiandi should your future travels bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Virginia C, Thank you very much indeed for sharing your wonderful comments on TripAdvisor following your recent stay at Andaz Xintiandi, Shanghai. We are so appreciative of your feedback and it's great to hear you always enjoy staying with us. We look forward to welcoming you back in the very near future. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear waikwongc2017, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. Thank you for staying with us four times and for expressing your satisfaction with our guest room comfort and food & beverage offering. We look forward to welcoming you back to Xintiandi should your future travel plans bring you this way. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear 188adnans, Thank you very much for giving your thumbs up for Andaz being the best place to stay in Shanghai ~ and value for money. We appreciate you sharing your recent stay experience with fellow TripAdvisor followers. Many new restaurants and bars have opened in the neighborhood, so there are plenty of good quality options to chose from. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear veronicalQ4911VS, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. Your review and feedback is most encouraging and thank you for your wonderful compliments towards our team. It's great to hear you enjoyed the Andaz Core Benefits, including all day complimentary tea, coffee and soft drinks at the host stand / Andaz Lounge and the evening complimentary happy hour from 6-8 pm. We look forward to welcoming you back again next Chinese New Year ~ if not before then. Wishing you a very Happy Chinese New Year of the Rooster and thank you for staying with us for 3 consecutive years. Best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear thomi1970, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are delighted to read that you were impressed with our hotel facilities, product and service. We look forward to welcoming you back to Andaz Xintiandi, Shanghai on your future business trips. Wishing you and your loved ones a very Happy Chinese New Year of the Rooster. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear michaelsH1214RM, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are delighted you rated us as "The best place to stay in Shanghai" and are thrilled to hear you found our rooms perfectly appointed, our team of hosts courteous and gracious and the dining options outstanding. We pride ourselves on the unique location in Xintiandi and are glad that you feel the same. Looking forward to welcoming you back to Andaz should your future travel plans bring you this way. Thank you once again for your wonderful compliments. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear JAMES Z, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are most grateful for your wonderful compliments and delighted to hear you were impressed with our Andaz Core Benefits, including complimentary non-alcoholic beverages and coffee. Thank you for your great feedback on our bakery ~ Éclair too. It's now fully set up with Christmas goodies, which makes it very festive, to say the least. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travels bring you this way. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear U210RCneilh, Thank you for taking the time to share your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are delighted to hear you had a great stay and enjoyed the modern touch points of our guest room. We receive many positive comments about the in-room technology. Glad to also read you found our hotel facilities stylish and had a good breakfast too. We look forward to welcoming you back to Andaz should your future travels bring you this way. With best regards and Happy Thanksgiving. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Matteo B, Many thanks indeed for sharing your wonderful feedback on TripAdvisor following your recent stay with us at Andaz Xintiandi, Shanghai during Fashion Week. We're delighted to hear you found our hotel fashionable and trendy. We look forward to welcoming you back to Andaz in the near future should your travel plans bring you this way. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear yihe88, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor with fellow readers. We are delighted to learn that you enjoyed your stay with us, together with your mum and daughter. We pride ourselves on the in-room technology and the mini iPad is a real "hit" with fellow guests. Glad to hear you enjoyed room service and had the opportunity to explore the local neighborhood. We look forward to welcoming you back should your future travel plans bring you this way. In the meantime, happy weekend ahead. Best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Chalmers N, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with fellow TripAdvisor readers. We are most grateful for your wonderful comments and delighted that you rated our hotel "brilliant". We pride ourselves on our great location, comfortable and contemporary guest rooms and our team of Andaz Hosts. We look forward to welcoming you back in the near future. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Virginia C, Greetings from Andaz Xintiandi, Shanghai and thank you very much for sharing your recent stay experience on TripAdvisor. We are most grateful for your compliments and thanks for voting us as being fantastic. We look forward to welcoming you back to Xintiandi, should your future travel plans bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Zhao Kun G, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We really appreciate you taking the time to provide such wonderful feedback. It's great to read you loved the Andaz bathroom and that you had an overall amazing stay. Our team of hosts will be thrilled to hear you rated them with such heartfelt accolades. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear ericy836, Thank you very much indeed for your wonderful feedback posted on TripAdvisor following your recent stay with us at Andaz Xintiandi, Shanghai. It's very inspiring and motivating to read your lovely compliments towards our team of hosts and that you find our service extraordinary. We look forward to welcoming you back real soon and in the meantime wish you and your loved ones a very happy mid-Autumn Festival. Best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear James, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We really appreciate you taking the time to compliment our hotel, hosts and overall atmosphere. Great to hear you prefer our location to Pudong and that you enjoyed the complimentary Happy Hour at Andaz Lounge. We look forward to welcoming you back to Andaz should your travels bring you this way. Wishing you and your loved ones a very happy mid-Autumn Festival. Best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Ms. Yin Hing C, Thank you very much for sharing your wonderful feedback and comments on TripAdvisor following your recent stay at Andaz Xintiandi, Shanghai. It's very encouraging to hear you enjoyed your stay with us. We look forward to welcoming you and your husband back again to Xintiandi in the very near future. Until then, safe travels and kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear David Pi Kan C, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We really appreciate your wonderful comments and praise. I love the way you describe our design as being somewhat edgy. Delighted to read that you found our young team of hosts friendly and efficient in their service. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your travels bring you this way in the near future. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Ms. Virginia C, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai with fellow TripAdvisor members. It's so wonderful to read your comments and we appreciate your praise and top marks. We pride ourselves on our iconic location and contemporary facilities and a great team of hosts. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your travels bring you here. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Michael K, Warm greetings from Andaz Xintiandi, Shanghai and thank you very much for sharing your recent stay experience on TripAdvisor. We are thrilled to hear you enjoyed your stay with us and found our hotel elegant and a nice experience. We pride ourselves on our priceless location right in the heart of the Xintiandi neighborhood. We look forward to welcoming you back to Andaz should your travels bring you this way. With kind regards and thank you once again for your posting. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Christy E, It's really wonderful to read your lovely comments on TripAdvisor following your recent stay with us at Andaz Xintiandi, Shanghai. Our new Executive Chef ~ Lucian will be thrilled to hear you enjoyed the food at our hotel, and we are pleased to hear you rate our service of a high standard. Thank you. We look forward to welcoming you back to Andaz Xintiandi, Shanghai in the very near future should your travel plans bring you this way. With kind regards and safe travels, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Tonina J, Thank you very much for your wonderful comments posted on TripAdvisor following your recent stay. We really appreciate your compliments and delighted to hear you were thrilled with the rooms, staff and our priceless location. We very much look forward to welcoming you back to Andaz Xintiandi, Shanghai in the very near future. Wishing you safe travels and best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear RCWO, Thank you very much for taking the time to share your feedback on TripAdvisor. We really appreciate your wonderful comments. It's great to hear you always enjoy staying with us. We pride ourselves on our priceless location, modern interior design and the unique Andaz Core Benefits. Delighted to hear you enjoyed all the facilities and food and beverage offerings. We look forward to welcoming you back very soon. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear hbakry, Thank you for taking the time to write your post on TripAdvisor following your recent stay at Andaz Xintiandi, Shanghai. We are delighted to hear your wonderful comments, in particular Andaz being a better choice in Shanghai. It's great you were able to extend your stay to include some leisure time following your business assignment and we are pleased you enjoyed exploring our unique neighborhood. We look forward to welcoming you back to Xintiandi in the very near future. Until then, safe travels and kind regards. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Mr. Martin A, Thank you very much for your kind posting on TripAdvisor. We are delighted to hear you enjoyed your recent stay at Andaz Xintiandi, Shanghai during the Chinese New Year holiday. Great to hear your children enjoyed their leisure time in the swimming pool too. Thank you for your kind patronage and wonderful support. We look forward to welcoming you back to Xintiandi in the near future. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear soeradji, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We are glad that you enjoyed your time with us. The goal is to make you feel like you are at your best friend's home in an environment rich in local culture and free of barriers. We truly hope that we have inspired you and look forward to seeing you again.

Dear Nicolas B, Greetings from Andaz Xintiandi, Shanghai. Thank you very much indeed for your wonderful compliments posted on TripAdvisor. We are delighted to hear you found our service to be of high quality, with comfortable rooms and nice location. We pride ourselves on being in the heart of Xintiandi, it's a wonderful locale. We look forward to welcoming you back to Andaz in the near future should your travels bring you this way. With kind regards and safe travels. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Andrew H, Greetings to you from Andaz Xintiandi, Shanghai. Thank you very much for your compliments posted on TripAdvisor. We appreciate the time you have taken to share your comments. Glad to hear you found our hotel a good choice to stay for your business trip to Shanghai and that you liked the lighting in the guest room bathroom. We look forward to welcoming you back to stay again in the near future. Wishing you a very Happy Chinese New Year of the Monkey. With best regards and safe travels. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Mr. whyrao, Greetings from Andaz Xintiandi, Shanghai. Thank you very much for your wonderful comments posted on TripAdisor. It's very encouraging to hear you enjoyed your stay with us and found our location, ambience and amenities great, the bed extremely comfortable and the efficient service of our team of Hosts. Delighted to also read you enjoyed our Fitness Center and Happy Hour at Andaz Lounge. We look forward to welcoming you back sometime soon, should your travels bring you back to Shanghai and Xintiandi. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Payam B, Happy New Year to you from all of us at Andaz Xintiandi, Shanghai. Thank you very much for your wonderful compliments posted on TripAdvisor. We are thrilled to hear you continue to enjoy staying with us and that you find our team helpful and courteous. We look forward to welcoming you back again in the very near future. With kind regards, Robert General Manager Andaz Xintiandi, Shanghai

Dear Alessandra B, Happy New Year to you from all of us at Andaz Xintiandi, Shanghai. Thank you very much for your wonderful comments posted on TripAdvisor. We are thrilled to hear you found our hotel comfortable, gorgeous and a place like home. Sorry to hear you found our breakfast too expensive. Did you have the opportunity to enjoy our complimentary breakfast snacks at the host stand by chance? We offer bakeries, mini baguettes, coffee and juice for hotel guests. We look forward to welcoming you back again in the very near future. With kind regards, Robert General Manager Andaz Xintiandi, Shanghai

Dear Helene Marie Is... Z, Greetings from Andaz Xintiandi, Shanghai. Many thanks for your wonderful comments and feedback posted on TripAdvisor. It's most encouraging to hear you enjoyed your stay with us, and found our hotel to be convenient, modern in design, with friendly and helpful service and good dining options. We look forward to welcoming you back again should your travel plans lead you this way. In the meantime, may I take this opportunity to wish you a very Merry Christmas and all the best for the year ahead. Kind regards, Robert General Manager

Dear Jean-Noel B, Greetings from Andaz Xintiandi, Shanghai. Thank you very much for your wonderful compliments posted on TripAdvisor. We are thrilled to hear you enjoyed your stay with us and trust you had an enjoyable home coming in Paris. Please let me know next time you travel to Shanghai so i can make all the arrangements for you. With best regards and Happy Thanks Giving. Robert General Manager robert.hamer@andaz.com

Dear srinivasarp, Warm greetings from Andaz Xintiandi, Shanghai. Thank you very much for your wonderful comments posted on TripAdvisor. We are thrilled to hear your feedback and delighted that you enjoyed our service, food, gym, pool and spa. We receive a lot of positive comments with regards to the technology in our guest rooms, including the electronic toilets and mood lighting. We look forward to welcoming you back in the very near future. Until then, safe travels and kind regards, Robert

Dear Woodsco, Thank you very much for your kind response on TripAdvisor. It's very motivating for us to hear your compliments. It's great that you found our rooms beautifully appointed and comfortable. Our Andaz guests love the complimentary happy hour in the Lounge every evening. We look forward to welcoming you back again one day. With best regards, Robert

Dear Stephanie M, Thank you for staying so frequently with us. We are glad that you enjoyed your time with us. The goal is to make you feel like you are at your best friend's home in an environment rich in local culture and free of barriers. We uphold the highest standard when it comes to our service and we are glad we have made your stay more enjoyable every time. We truly hope that we have inspired you and look forward to seeing you again. Best regards, Robert

Dear Mr. Roger Z, Greetings from Andaz Xintiandi, Shanghai. Thank you very much for your wonderful comments regarding your recent stay at our hotel. I'm delighted to hear you enjoyed the high quality and comfort of our guest rooms, the efficient housekeeping service and Chinese and Western cuisine. Glad to hear you had time to also try our Fitness Center and enjoy happy hour at Andaz Lounge / Xuan Bar. We look forward to welcoming you back in the very near future. In the meantime, safe travels and best regards. Thanks again for your wonderul support. Robert

Dear Christopher F, Thank you for your kind compliments are we are glad you have enjoyed your stay. Located in the heart of Shanghai city center, our location is among the most vibrant and convenient in Shanghai. At Andaz, we are proud to say that we treat all of our guests like our very own best friend. I will pass on your comments to Wendy and the team. We offer a wide range of Chinese and Western options to accommodate the different taste of all our guests. In our gym, the translucent pool with blue LED lighting and the modern workout setting creates a barrier-free and relaxing environment. We hope we have inspired you through our service and facilities and we look forward to seeing you soon. Best regards, Robert

Dear Daniel S, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We are glad you enjoyed your time with us. We take much pride in the design and functionality of the guestrooms. The LED lights on the ceiling and in the bathroom can be adjusted to different colors to suit your mood. All of the rooms are digitally controlled by an iPad-based solution that allows you to control any part of the room with the tap of a finger. At Andaz, we are proud to say that we treat all of our guests like our very own best friend. We truly hope that we have inspired you through our service and that you will visit us again the next time you are in Shanghai. Best regards, Robert

Dear Hassan A, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We are glad that you enjoyed your time with us. The goal is to make you feel like you are at your best friend's home in an environment rich in local culture and free of barriers. We truly hope that we have inspired you and look forward to seeing you again. Best regards, Robert

Dear jeremystockman, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We appreciate your compliments. We are glad that you enjoyed your time with us. The goal is to make you feel like you are at your best friend's home in an environment rich in local culture and free of barriers. We truly hope that we have inspired you and look forward to seeing you again. Best regards, Robert

Dear Israel Arian A, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We are glad that you enjoyed your time with us. The goal is to make you feel like you are at your best friend's home in an environment rich in local culture and free of barriers. Located just above the Andaz Lounge in a steel-brushed oval is the 88 Sushi Bento Bar that serves high-end sushi and sashimi. Our V2 Spa provides professional and diversified beauty and massage services. This is a perfect option for both men and women to relax and rejuvenate. We truly hope that we have inspired you and look forward to seeing you again. Best regards, Robert

Dear 231mathewb, Thank you for your recent stay at Andaz Xintiandi, Shanghai. Thank you for your feedback. We understand the importance of paying attention to the quality of food. We uphold ourselves to the highest standards and we are truly sorry that our 88 Sushi Bento Bar did not meet your expectation. I will speak with my Food & Beverage team to make sure that we present some of the finest quality products on a consistent basis. We hope you can give us an opportunity and try our 88 Sushi Bento Bar again so we may provide you with an improved dining experience. Overall, we are glad that you enjoyed your time with us. The goal is to make you feel like you are at your best friend's home in an environment rich in local culture and free of barriers. We truly hope that we have inspired you and look forward to seeing you again. Best regards, Robert

Dear Deborah B, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We are glad that you have enjoyed your time with us. The goal is to make you feel like you are at your best friend's home in an environment rich in local culture and free of barriers. We truly hope that we have inspired you and look forward to seeing you again. Best regards, Robert

Dear Joaqiun M, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We are glad that you have enjoyed your time with us. The goal is to make you feel like you are at your best friend's home in an environment rich in local culture and free of barriers. We truly hope that we have inspired you and look forward to seeing you again. Best regards, Robert

Dear 133morganp, Thank you for your kind compliments and we are glad you enjoyed your stay. Our location, services, and facilities are some of the best Shanghai has to offer. Our Andaz Core Benefits offer a wide range of benefits to all of the guests, and a great one is complimentary evening snack & drink service at the Andaz Lounge from 6-8pm daily. Best regards, Robert

Dear Mark V, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We are glad that you enjoyed your time with us. The goal is to make you feel like you are at your best friend's home in an environment rich in local culture and free of barriers. We truly hope that we have inspired you and look forward to seeing you again. Best regards, Robert

Dear Henry W, When you stay at Andaz, you are amongst your best friends. Everyone at the Andaz family treats their guests like their best friend, and this small gesture is just a way for us to show that we truly care for you. Best regards, Robert

Dear Lisa Suzanne C, Great to hear that you felt right at home with us! Our attention to detail with our service along with our cutting-edge facilities is a combination that truly makes Andaz special. We are all about personal style, and I hope we have inspired you with our “Andaz” style! Best regards, Robert

Dear Andrew F, Thank you for your kind remarks on our service and location. We provide authentic hospitality and treat all our guests like our best friend. As for our location, Xintiandi is indeed the heart of the business, shopping, and entertainment area. We look forward to welcoming you again in the near future. Best regards, Robert

Dear Indra S, Our ultimate goal every single day is to provide authentic hospitality, and your ginger coke is just a small gesture to show that we truly want to tailor our service to your needs. We hope you come back so we have another opportunity to impress you with our personalized service! Best regards, Robert

Dear John B, Nothing is ever too much trouble when you stay at Andaz, your best friend’s home. On behalf of the Andaz family, we hope to see you soon! Best regards, Robert

Dear Ann Maris Y, We sincerely appreciate your kind remarks. Although the Xintiandi area is indeed not short on restaurants, we have a few delicious dining options of our own. Our Hai Pai offers local Shanghainese, 88 Sushi Bento Bar provides great sushi, and XUAN Bar serves Western bites and cocktails. Our iPad-based digitally controlled guestrooms are truly unique; you can control every part of the room with a tap of your finger. Best regards, Robert

Dear John K, Andaz, located in the heart of Xintiandi, is one of the most convenient locations in Shanghai whether you are here for business or leisure. Our staff do treat all our guests like their very own best friend, rest assured you are in good hands. The Andaz family will be waiting for you and your partner to come back and stay with us! Best regards, Robert

Dear Sebastian P, Sounds like you really got to spend time and enjoy everything about the hotel and the surrounding neighborhood. We are delighted that you are satisfied and would be more than happy to accommodate you in the future. Best regards, Robert

Dear JCIB, Andaz Xintiandi, Shanghai’s location, design, and most important of all our service is what makes us truly unique. We strive to perfect every part of stay, from your arrival to your stay to your dining. When you are here, you are at your best friend’s home. Best regards, Robert

Dear Philipp L, We are more than delighted to be your best choice! Apart from all the great food and service, you found your stay to be relaxing because we treat all our guests like our best friends. We sincerely look forward to welcoming you back in the very near future. Best regards, Robert

Dear mikado01, We are glad you found our location to be convenient. Andaz Xintiandi, Shanghai is located in the heart of the city center, Shanghai’s most popular entertainment, shopping and commercial district. Our acrylic built lap pool with blue LED lighting gives you a sense of calm and peace while you train. All of our guest rooms are designed so you feel like you have arrived in your best friend’s home, a familiar atmosphere. Thank you and we look forward to welcoming you back in the near future. Best regards, Robert

Dear Linda K, Thank you for your wonderful praise. The Andaz family works hard to make each and every guest feel warm and welcome. The Andaz Lounge located in the lobby area is a cozy place for our signature Andaz Afternoon Tea and complimentary evening snacks & drinks service for hotel guests. Sincerely look forward to welcoming you back in the near future Best regards, Robert

Dear Job Maina K, Being your best friend’s home, we welcome you not just as a guest but more so as a friend, that’s why we want your stay with us to be as convenient and relaxing as possible. All of our guest rooms come equipped with an iPad based solution that allows you to control any part of the room with a tap of the finger, including services such as ordering in-room dining and amenities. At Andaz, we understand the importance of cutting-edge technology and we bring this to our guests every day. See you soon! Best regards, Robert

Dear Gerard B, Thank you for taking your time and sharing your Andaz experience! We are thrilled to receive such wonderful feedback. Your recognition is our motivation. Once again, thank you very much and we look forward to welcoming you back in the near future. Best regards, Robert

Dear PixLim, Thank you for taking your time and sharing your Andaz experience with us. We are extremely thrilled to see such positive feedback and we are glad that you fully explored our in-room technology as well as our neighborhood. Your satisfaction is our motivation. We look forward to welcoming you back in the near future for a stay or in one of our outlets that you discovered already. Thank you and best regards, Robert

Dear WeePhurn L, Located in the heart of Xintiandi, we are a center for both shopping and business. On Middle Huai Hai Road you will find great shopping malls such as K11 and Lane Crawford all within the area. See you soon! Best regards, Robert

Dear TourEric Thank you for taking your time and sharing your experience with us. Andaz means Personal Style and it's a very unique brand. We are more than happy to learn that you fully enjoyed our very special benefits.. Sincerely looking forward to welcoming you back in the near future. Best regards, Robert

尊敬的Man Tao L 您好！衷心感谢您入住上海新天地安达仕酒店，并对我们的早餐及服务感到满意。 能够获得您对我们酒店的认可与支持是我们的荣幸，细致用心地服务每一位客人是我们凯悦集团一直坚持的理念。作为凯悦酒店集团旗下全新系列酒店，安达仕灵感启迪自现代风格的精品酒店概念，均取址于全球富有活力和独特社群风格的特色城市。 非常感谢您在疫情期间选择上海新天地安达仕酒店，期待您的下一次光临！ 此致！ 敬礼

尊敬的宾客， 您好！衷心感谢您入住上海新天地安达仕酒店，并与我们分享您的经验与感受。 很荣幸能获得您对我们酒店特别是安达仕系列的认可和支持，作为凯悦酒店集团旗下全新系列酒店，安达仕灵感启迪自现代风格的精品酒店概念，均取址于全球富有活力和独特社群风格的特色城市。位于新天地中心位置的安达仕酒店，购物和出行都十分便利。 我们非常开心听到您对我们房间ipad控制系统的赞扬以及对客房送餐质量的满意，也非常高兴得知您享受此次入住，能够为您带来舒适的入住体验，是我们至高的荣幸。您的认可和鼓励是我们进步的最大动力，我定会将您的认可传达至团队。我们日后也会持续提升各项软硬件设施，以期每次的服务品质更趋于完美。 再次感谢您选择上海新天地安达仕酒店，上海新天地安达仕酒店期待您的下次光临！ 此致！ 敬礼 邹冠均 总经理

Ni Hao Getaway42693249238, Thank you for providing feedback on your most recent stay with Andaz on Tripadvsior. Looking forward to welcoming you back in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Cormaci69, Thank you for your feedback that you recently posted on Tripadvisor. It’s a shame that you could only stay with us for one night. You will have to make a longer trip with us next time. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Dear Leon, 感谢您选择入住上海新天地安达仕酒店。 您对此次入住的体验满意度是我们未来继续努力服务的动力。 希望未来能继续有机会为您提供满意的服务。 Rita Wang 上海新天地安达仕酒店公关经理

Dear Mr. Bernard L, Warm greetings from Andaz Xintiandi, Shanghai. Thank you very for taking the time to share your wonderful comments on TripAdvisor. We are thrilled to hear you enjoyed the comfort of our home style guest rooms, variety of restaurants and great location in Shanghai. We really look forward to welcoming you back again in the very near future. In the meantime, safe travels and best regards, Robert

尊敬的Qian Wen L， 非常感谢您的反馈。我们在不久的将来会考虑明信片多样性的建议。另外，若要关闭心情灯，也可以使用墙上的总开关一键关闭。 我们期待下次再与您会面。 祝旅途愉快 韩庆文

Ni Hao alicetuen, Thank you for sharing your experience in the hotel. We will review your comments to ensure that we do not miss out on the small details in the future. Looking forward to welcoming you again in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao terrenzcheunglee, Thank you for sharing your most recent experience on TripAdvisor. Let us know when you plan to come again and we will arrange the mooncakes with red bean for you. Looking forward to hearing from you soon. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Sherpa09363064942, I would like to thank you for the kind words that you shared during your previous stay at Andaz on TripAdvisor. Our location is one of the best in the city - We are located in Xintiandi. Looking forward to seeing you again in the near future. David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Navigator55917829825, I would like to thank you for taking the time to share your most recent rexperience on Tripadvsior. We are planning to enhance the buffet - Wait a couple of more weeks and you see additional items to the buffet selection. Looking forward to welcoming back to Andaz. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Yeow Hwee H, Thank you thank you for the kind words from your most recent stay at Andaz on Tripadvisor. Our Andaz core benefits is a nice touch that includes drinks and snacks in our Bar. Looking forward to welcoming you again in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Dear Ariel K, Many thanks indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with fellow TripAdvisor aficionados. We are delighted to hear you felt like you were at home staying with us and enjoyed our unique location. It's pleasing to also hear our Housekeeping team replaced the missing button on your shirt. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Yuan J, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai with the TripAdvisor community. We are delighted to hear you had an overall enjoyable stay and that you would highly recommend our hotel to your friends and colleagues. Thank you for complimenting the great service provided by our team of hosts and the great breakfast you enjoyed at our new Kitchen Studios. We have noted your constructive feedback regarding improvements and enhancements that could be made to our in-room mini iPad technology and will work on that real soon. We do hope to have the opportunity to welcome you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. In the meantime, we wish you and your loved ones a very Merry Christmas and a Happy New Year. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear ishkumark, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. While I'm pleased to hear you found our location satisfying, I am concerned to read you were over charged upon check out. My apologies to you and sorry that you also had issues with communication. Our Front Office Manager ~ Lisa Wang lisa.wang@andaz.com will be able to assist you with the reimbursement of the double charge if it has not been processed in a timely manner. One again, please accept our sincere apologies for any inconvenience and frustration caused. We do look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Pekchek, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai with fellow TripAdvisor followers. I'm pleased to hear you rate our hotel being excellent, however sorry to learn that the room was a little too dark and the water pressure not strong enough. Glad to hear you enjoyed the soft drinks available from the host stand. We look forward to welcoming you back to Andaz should your future travel plans bring you this way. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear johnyudel, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's wonderful to hear your positive comments and thank you for highlighting the quality of our hotel maintenance and cleanliness of our guest rooms. We are very privileged to have such an amazing location, with our doors opening up to such a vibrant and eclectic neighborhood full of old and new world charm. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Yeow Hwee H Thank you very much indeed for taking the time to share your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are most grateful for your positive feedback and it's great to hear you liked our hotel unique location and complimentary benefits for in-house guests. We do look forward to having the chance to welcoming you back to Andaz Xintiandi, Shanghai in the very near future, should your travel plans bring you back. Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear ashoked2017, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are delighted you profiled our hotel as a "great hotel in the best location" and found our guest rooms to be thoughtfully designed with understated luxury and enjoyed your relaxation at Andaz Lounge. Chef Lucian is pleased to hear your praise for his breakfast offering. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. Wishing you and your loved ones a very Happy Chinese New Year of the Rooster. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear diminhui, Thank you very much for taking the time to share your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We're delighted to read your comments and thank you for choosing our hotel when visiting Shanghai. It's very encouraging that you found our service to be of high quality and our product offering value for money. We look forward to welcoming you back to Andaz should your future travel plans bring you this way. In the meantime, wishing you and your loved ones a very Happy Chinese New Year of the Rooster. Best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Jody D, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's great to read your review and compliments. Sorry that the technology in the guest room was somewhat complicated. Fabulous to hear you found the overall experience being "good old fashion traditional good service". We look forward to welcoming you back to Andaz should your future travel plans bring you this way. Happy weekend ahead. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Ms. Soyoung P, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's very encouraging to read your kind compliments and promoting our hotel to fellow female travelers. It's great to also read you were impressed with the interior design and excellent service. We look forward to welcoming you back to Xintiandi should your future travels bring you this way. With kind regards and safe travels, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Mr. Jack Purcell, Warm greetings from Andaz Xintiandi, Shanghai. Thank you very much indeed for posting your kind compliments and feedback on TripAdvisor following your recent stay with us. We are pleased to hear you enjoyed your stay, in particular the décor and room facilities. We embarked on a rooms refurbishment program in October last year and will continue through this summer to ensure our rooms product is refreshed and well maintained. Thank you for highlighting your concern. We most certainly look forward to welcoming you back to Andaz Xintiandi, Shanghai should your travels bring you this way. Once again, may thanks for your feedback. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear justine0125, Warm greetings from Andaz Xintiandi, Shanghai. Thank you very much for your recent posting on TripAdvisor. We are very appreciative of your kind comments and delighted to learn you enjoyed your stay with us. We pride ourselves on our priceless location and glad to read you enjoyed your time in Xintiandi ~ and exploring Shanghai from our doorstep. We very much look forward to welcoming you back should your travels return you to Shanghai. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Ms. Felicia Ming Le... T, Thank you very much for your lovely posting on TripAdvisor following your recent stay at Andaz Xintiandi, Shanghai. It's great to hear you enjoyed the comfort of our guest rooms and the complimentary Andaz Core Benefits. This is the perfect time of the year to be in Xintiandi ~ spring time. Glad to also hear you found our overall pricing affordable compared to other 5 star hotels. We look forward to welcoming you back to Andaz Xintiandi, Shanghai in the very near future should your travels bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear yauyauee, Thank you very much for your wonderful posting on TripAdvisor. We really appreciate you taking the time to share your feedback. We are delighted to read that you found our hotel new and modern, and enjoyed breakfast in Hai Pai and Sushi at our Sushi 88 Bento Bar. Our complimentary Andaz Core Benefits are greatly appreciated by all guests, including: - welcome drink upon arrival - all day tea and coffee from the host stand - complimentary non-alcoholic mini bar and in room snacks and candies - free Wi-Fi hotel wide - evening happy hour wine and beer at Andaz Lounge from 6-8 pm - morning bakeries and snacks from the host stand - farewell gift We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your travels bring you this way in the near future. In the meantime, thank you once again for your wonderful feedback. It's much appreciated. Best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Ms_musafir, Greetings from Andaz Xintiandi, Shanghai. Thank you very much for your recent posting on TripAdvisor following your stay with us. I understand our Assistant Front Office Manager ~ Luke Wen responded to you previously, however I just wanted to reach out and apologize to you for the unpleasant stay you experienced with us resulting from the unreliable airconditioning in your guest room. It is also a concern to learn the power outlets were not working properly and that your devices remained uncharged the next day. I have addressed these issues with our House Keeping and Engineering Teams to ensure such occurances do not happen again. Once again, sincere apologies and we do hope to have the chance to welcome you back again in the very near future. With kind regards and safe travels. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Michael J, Greetings from Andaz Xintiandi, Shanghai. Thank you very much for your recent posting and review on TripAdvisor. We are pleased to read your constructive comments and valuable feedback. Great to hear you found our hotel to be modern and clean, with great staff and facilities. I'm sorry to read your disappointment with regards to the Happy Hour at Andaz Lounge and the in-room technology. We will most definitely review the product offering in the Lounge and at the same time, find ways to improve the technology in the guest rooms. We look forward to welcoming you back again in the very near future. Once again, many thanks indeed, especially for staying two weeks in a suite. With best regards and safe travels. Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Qing T, Happy New Year to you from all of us at Andaz Xintiandi, Shanghai. Thank you very much for your wonderful compliments posted on TripAdvisor. We are thrilled to hear you enjoyed your last night in Shanghai with us, together with your family ~ and that you found our guest rooms comfortable. We look forward to welcoming you back again in the near future. With kind regards, Robert General Manager Andaz Xintiandi, Shanghai

Dear Yeow Hwee H, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We are glad that you enjoyed your stay with us and found our service to be attentive throughout. Service at Andaz is unique, we treat all our guests like our best friends. We truly hope that we have inspired you through our service and that you will visit us again the next time you are in town. Best regards, Robert

Dear JamesBond726, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We are glad that you have enjoyed your time with us. The goal is to make you feel like you are at your best friend's home in an environment rich in local culture and free of barriers. We truly hope that we have inspired you and look forward to seeing you again. We appreciate your feedback regarding our television system and channel options, we are always looking to offer the best entertainment for our guests. Best regards, Robert

Dear Yuen Keung K, Thank you for your recent stay at Andaz Xintiandi, Shanghai. We are glad you found our location to be so convenient. Our hotel is situated in the heart of city center, Shanghai’s most famous entertainment, shopping, and commercial district. We are glad that you have enjoyed your stay in our Andaz Room. We take much pride in the design and functionality of our guestrooms and facilities. Thank you for your feedback on our gym. Although our gym is not huge, it actually has everything you need for a comprehensive workout. There is also a recreational room with full length mirrors for a stretching or free weights section. Best regards, Robert

Dear Bruce S, We are glad you enjoyed our service, room, and location. However, we are disappointed to hear you did not like our dining options. We value your feedback. Please email me at robert.hamer@andaz.com with more details so I can address this with my team to provide a better dining experience to all of our guests. At Andaz, we pride ourselves on our diverse and delicious choice of dining options. XUAN Bar offers handcrafted cocktails and Western style bites, Hai Pai offers local Shanghainese dishes, and 88 Sushi Bento Bar offers high-end sushi and sashimi. Best regards, Robert

Dear Yifeng D, Thank you very much for sharing your feedback with us. We are grateful to receive your compliments, and please accpet our sincere apology for the slow internet speed issue. We are looking into alternative solutions to enhance the WIFI experience, and meanwhile we can always provide immediate tech support if needed. Once again, we appreciate your comments to make us better. We look forward to welcoming you back in the near future. Sincerely, Robert

尊敬的minchengc2017， 您好！衷心感谢您入住上海新天地安达仕酒店，并与我们分享您的经历和感受。 作为凯悦酒店集团旗下全新系列酒店，安达仕灵感启迪自现代风格的精品酒店概念，均取址于全球富有活力和独特社群风格的特色城市。位于新天地中心位置的安达仕酒店，购物和出行都十分便利。 我们非常开心听到您对我们客房和地理位置的赞扬以及对服务的满意，也非常高兴得知您享受此次入住，能够为您带来舒适的入住体验，是我们至高的荣幸。我们日后也会持续提升各项软硬件设施，以期每次的服务品质更趋于完美。 再次感谢您选择上海新天地安达仕酒店，上海新天地安达仕酒店期待您的下次光临！ 此致！ 敬礼 邹冠均 总经理

Ni Hao Trip Advisor Member, Thank you for your comments and thank you for patronizing the hotel for the past 4 years. I hope you have most recently tried our breakfast at Kitchen Studio. We have added more tantalizing Chinese items - Some items that you would see prepared at home. Please do tell us when you plan to come back and visit again. Looking forward to welcoming you back to our home. Xie Xie Ni, David Tseo General Manager Andaz Xintiandi, Shanghai

尊敬的周先生， 非常感谢您在入住新天地安达仕之后花费宝贵的时间分享您的入住体验，也向您对凯悦集团的支持表达我们由衷的感谢。请相信我们始终为入住的客人提供正宗的款客服务，您的意见和建议将是我们迈向成功途中不可或缺的基石。 我们十分抱歉在您入住期间发生了由于从第三方预订不同房型而产生的不愉快经历，并对此造成的困惑表示遗憾。 愿不久的将来您能再次下榻新天地安达仕酒店，请您直接联系我們，我們将很高兴为您提供进一步的服务。谢谢！ 感激之余，值此新春佳节即将到来之际，仅代表上海新天地安达仕酒店祝您和您的家人身体健康，万事如意！ 专此布复， 顺颂时绥。

Dear DIB33, Greetings from Andaz Xintiandi, Shanghai. Thank you very much for your posting on TripAdvisor. We are delighted to hear you enjoyed staying with us and complimented the location being close to The Former French Concession and People's Square / The Bund. Indeed, if you are an avid walker, the distances are not too far. We are privileged to have such a wonderful location for our hotel, and the subway connections are also very good (Line 1 and Line 10). We look forward to welcoming you back again in the near future. In the meantime, safe travels and best regards, Robert

Dear seunglee66, Thank you for choosing to stay at Andaz Xintiandi Shanghai. I would like to sincerely apologize that the hotel was unable to meet your expectations during your recent stay. We have already shared your comments with all the operation department concerned to fully implement the corrective measures necessary to rectify these shortcomings. It's through comments from guest such as yourself that are enabling us to continue to improve and provide our guests with the service that they come to expect from Andaz Xintiandi Shanghai. We value your input, in helping us to achieve our commitments. xiexie David Shao Director of Operations Andaz Xintiandi Shanghai

Ni Hao Salem, I would like to thank you for the feedback that you recently shared on TripAdvisor. We will look into comments into the cleanliness - This should definitely not be the case and I will personally address this with the Housekeeping team. We take pride in our breakfast buffet layout. I am sad that you feel that the breakfast is quite expensive. You are absolutely correct that there are other options near the hotel. We hope to welcome you again in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao flip 180, Thank you for sharing your comments on TripAdvisor from your most recent stay. We are definitely looking for a renovation within 2 years. Looking forward to welcoming you again in the near future. Xie Xie, David Tseo Andaz Xintiandi, Shanghai

Ni Hao yong5hun, I would like to thank you for sharing your feedback on your most recent stay on TripAdvisor. I would like to get more feedback from you in regards to the breakfast. We have a lot of good comments on the breakfast in Kitchen Studios. Can you please email me at david.tseo@andaz.com. I will definitely look into the matter - I want you to get the Andaz experience for your next stay. Please do email me in advance prior to your next stay. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao ericlam2019, I would like to thank you for detailing the experience at the hotel. This is definitely not how we operate and I want to apologize for the poor service that you encountered. I will definitely will speak to the team with this matter to improve our service. Thanks again and looking forward to welcoming you back in the near future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Dear BaskaranBala, Thank you very much for sharing your feedback on TripAdvisor following your recent stay with us at Andaz Xintiandi, Shanghai. I am sorry to read your disappointment. I understand Amy Lu ~ our Director of Rooms has reached out to you via email to further explain the actual situation that occurred ~ Your reservation was booked via other channels, and that’s the reason why the rate was higher and breakfast wasn’t included. One of the reasons why you weren’t booked with the group was because there wasn’t any room allotment left with the group contract, hence the organizer maybe went through other channels to book your room. Amy consequently rebated the breakfast charges for you. Once again, please accept our apologies for any wrong doing on our side and we most certainly look forward to welcoming you back to Andaz Xintiandi, Shanghai should your travels bring you this way. Yours sincerely, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Hong En C, Thank you for your recent posting on TripAdvisor. I am very sorry to hear of your disappointment with our service during your recent stay with us. I have communicated your concerns with our team and we will closely monitor the service standards to ensure our guests have a memorable stay. We hope to have the chance to welcome you back to Andaz Xintiandi, Shanghai in the very near future. Thank you for taking the time to share your feedback with us and thank you for your support and patronage. Yours sincerely, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Yuki Xiao Yu H, Thank you for your feedback. We are truly sorry for the unpleasant experience and hope that you are not badly hurt from the incident. I would like to apologize on behalf of Andaz Xintiandi, Shanghai because we have failed to offer you the proper care and supplies in assisting you with your injury. Also, thank you for your suggestion on putting something visible on the glass door, I will discuss this with my engineering team in order to avoid any similar incidents in the future. Again, we appreciate your feedback and take it very seriously and we do hope that you come back and that we get the chance to arrange a stay which is much more comfortable and enjoyable. Best regards, Robert

Dear kristov, Thank you for taking the time to share your feedback. We would like to extend our sincerest apologies for your experience with our service. Our goal is to make our guests feel like they are at their best friend’s home. We have failed in this case as you encountered quite a few unpleasant experiences. We are sorry that some of our staff were rude and did not speak English, and that we failed to get you a taxi and a properly working keycard. These shortcomings are unacceptable and certainly not the type of standard we uphold ourselves to. I will personally investigate into this matter. Please be assured that I will also revisit current procedures in order to improve our service standards to avoid any similar incidents in the future. Also, as you pointed out there are still maintenance issues that I will have to address with the engineering team to ensure our hotel facilities are as good as new. We appreciate all of your feedback and take it very seriously and we do hope that you come back and that we get the chance to arrange a stay which is much more comfortable and enjoyable. Best regards, Robert

Dear Tootoo W, We apologize if you have experienced anything unpleasant at our host desk and restaurant outlet. Please email me at robert.hamer@andaz.com so I can know more about your stay and discuss with my team for improvement. Many thanks in advance for your input and we really would like to welcome you back and show you how great Andaz Xintiandi, Shanghai truly is. Best regards, Robert

11711 您好 非常感谢您抽出宝贵的时间，留下对本酒店的点评。希望在不久的将来，可以欢迎您回到上海新天地安达仕酒店。 韩庆文 总经理 上海新天地安达仕酒店

尊敬的Shuang W, 您好。首先感谢您对我们的中肯建议。关于一些提到的建议，我们恳请您发电子邮件到: chris.zhaojian@andaz.com 告诉我们您登记入住的日期，姓名或房号。我们将对您提到的客房内一些相关设施配件做一番排查。以确保能为你提供完美下一次入住体验。 祝旅途愉快，下次再相见。 韩庆文

Dear AllanQianSH, Thank you for choosing to stay at Andaz Xintiandi Shanghai. I would like to sincerely apologize that the hotel was unable to meet your expectations during your recent stay. We have already shared your comments with all the operation department concerned to fully implement the corrective measures necessary to rectify these shortcomings. It's through comments from guest such as yourself that are enabling us to continue to improve and provide our guests with the service that they come to expect from Andaz Xintiandi Shanghai. We value your input, in helping us to achieve our commitments. xiexie David Shao Director of Operations Andaz Xintiandi Shanghai

Ni Hao miketravel, I would like to take this opportunity to thank you for sharing your experience. I will look review your comments with the team. I do hope that you give us another opportunity to host you again. Please do email me at david.tseo@andaz.com. I will ensure that we will look after you during your next stay. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Dear Justin K, Greetings from Andaz Xintiandi, Shanghai. First of all, I would like to sincerely apologize for the experience you described in response on Tripadvisor. This is absolutely not our culture and I demand that we have the highest level of security within the hotel. I have already received your response from our internal system and I am conducting an investigation with the team. I thoroughly apologize that you feel that we are nonchalant about the matter. I appreciate you bringing this matter to me and please trust me that this is definitely not the case under my management. Please allow me some time and I will personally get back to you on the matter. Looking forward to meeting you soon. Regards, David Tseo General Manager Andaz Xintiandi, Shanghai

Dear winghongerikf, Thank you for taking the time to share your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. While I'm pleased to hear you enjoyed the location of our hotel, I am terribly sorry to hear your feedback on the quality of the towels in your room. Please accept our apologies for this oversight. Today, I have asked our Housekeeping Manager to conduct a hotel wide audit on all towels, to discard any damaged or old ones and clean up the system. Once again, please accept our apologies for your unpleasant experience. We do look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. In the meantime, safe travels and best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear Wolfgang B, Thank you for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. First and foremost, I am terribly sorry for the unacceptable manner in which our team member handled the situation upon arrival to your room. As soon as the technical fault was identified with the A/C unit, our colleague should have immediately arranged a new room for you, rather than turning the situation into such an annoying fiasco. Again, I am very sorry that this happened. This matter has been addressed with our Director of Rooms ~ Danny Wang. I notice that Danny has also responded to your message on Medallia and extended his apology. We look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way and we will arrange a nice upgrade on your next stay. With best regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Dear yzh108, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. I am very sorry to read your feedback. It is concerning to hear you found our service disappointing and not up to standard in certain aspects. I will definitely share your feedback with all team members concerned. I apologize that your mini bar was not replenished in a consistent manner on a daily basis and that you found the coffee bar / snack area in poor condition. We will look into this with more attention to detail. It is encouraging to hear you found our location great. We sincerely hope you may consider to come back and stay with us again, should your future travel plans bring you to Shanghai. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai robert.hamer@andaz.com

Dear joiyin, Thank you for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. I am very sorry to read your comments and most concerned that you found our service below standard on certain occasions. Indeed, this is the responsibility of our Management Team to ensure our guests have a memorable and enjoyable experience and your feedback has been shared with all team members concerned. We do look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

Ni Hao ii0525, I would like to thank you for your comments on your most recent stay on TripAdvisor. You mentioned that the bed condition was very poor. I was wondering whether you could email me at david.tseo@andaz.com for more details of your stay and I will further investigate on the bed condition. We also can arrange healthy drink options or make a virgin mojioto for you during happy hour. Hope you can stay with us again in the future. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao 690barry, Thank you for sharing your comments and experience during your most recent stay. We have addressed these comments with the team. I have investigated your comments in regards to the front desk - We definitely could have done a better job servicing your request. Please do give us another opportunity to host you again. I will ensure that you get the true Andaz experience. Email me at david.tseo@andaz.com for your next stay. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao Sightseer072077953618, I would like to take the opportunity thank you for sharing your comments on TripAdvisor. I would like to sincerely apologize for the service that you encountered in the hotel. I will review the happy hour items with the team and will consider new items for Happy Hour. We are doing renovations to the gym and will offer spinning classes in the future. I would like to invite you back as my guest. Please do email me at David.tseo@andaz.com. Looking forward to hearing from you soon. Xie Xie, David Tseo General Manager Andaz Xintiandi, Shanghai

Ni Hao bjust2000, First of all, I would like to take this opportunity to thank you for the business and taking the time to describe your most recent experience on Tripadvisor. Based on your description, I would like to offer my sincere apologies that you encountered in the hotel. We definitely could have done a better job with the shortfalls that you described from the order and maintenance. I have already addressed the matter with the team. We will personally reach out to you so we can further improve our service levels. Once again, I sincerely apologize for your poor experience in the hotel. I do personally hope that you can give us another opportunity to host you again. Looking forward to meeting you in person during your next visit. Please do not hesitate to contact us for a future stay. Xie Xie Ni, David Tseo General Manager Andaz Xintiandi, Shanghai

Dear fwmoller, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai. I must first and foremost sincerely apologize to you for the unpleasant experiences you encountered during your stay, which I have addressed with our leadership team concerned. I'm sorry that you found our hotel physical product to be of a low standard and that you found some broken tiles, worn out furniture and a bad odor in the bathroom. I am disappointed to read your comments regarding the sourcing of our food, and would like to reassure you that our Executive Chef and Purchasing Manager follow strict measures to ensure ingredients and food items are of the highest quality. It's encouraging to read that you found some of our hosts to be nice, and we will review our English language and hospitality skills training for all associates concerned. I understand Danny Wang, our Director of Rooms has been in touch with you following your response to our Andaz questionnaire and we will most certainly look into all areas you have addressed to make immediate improvements. We do look forward to welcoming you back to Andaz Xintiandi, Shanghai should your future travel plans bring you this way. I look forward to meeting you then, in person, so as to ensure your next stay is a much better one. With kind regards, Robert Robert Hamer General Manager Andaz Xintiandi, Shanghai

尊敬的宾客， 您好！衷心感谢您入住上海新天地安达仕酒店，并与我们分享您的经历和感受。 从您的评论中，我们非常遗憾的获知您作为我们尊贵的环球客会员，由于我们服务上的不足和设施设备的原因，未能带给您一个满意的入住体验，对由此给您带来的不便，我们深表歉意。 我们将非常重视您的意见，关于前厅部的服务态度和我们在处理客人无法找到酒店停车场的问题上，我们已责令相关部门对服务流程进行再次巩固，对员工加强在服务意识和技能上的培训，提高员工素质。 再次感谢您提出的宝贵意见，因为借由聆听顾客的宝贵意见，我们可以检视我们的日常运作，并作为改进服务品质的方针。我们真诚的希望在不久的将来，您还能再给我们为您服务的机会。 上海新天地安达仕酒店期待您的下次光临！ 此致！ 敬礼 邹冠均 总经理