Our hotel team is proficient in English and Mandarin, ensuring seamless communication and a pleasant experience for guests throughout their stay.

Yes, adapters are available in the guest rooms. Please contact housekeeping for your needs.

The hotel opened in 2011 and was renovated in 2018.

Yes, we can accept packages before your arrival. Please include your reservation name and date.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Absolutely, please contact our Guest Service Center to schedule your wake-up time.

Yes, we provide daily housekeeping service.

Yes, our concierge team is happy to offer curated recommendations on dining, attractions, and transportation arrangements.

Yes, laundry and dry-cleaning services are available daily. Simply contact our Guest Service Center.

Yes, our restaurant offers a variety of vegan and gluten-free dishes, please ask our staff for recommendations or menu highlights.

Our culinary team offers selections inspired by local specialties and seasonal ingredients. Please let us know your preferences, and we'll try to accommodate the choices for you.

Yes, 24-hour in-room service is available daily. For the menu, please visit the Dining page on your in-room iPad.

Yes, additional breakfast can be added to your reservation. For specific pricing, please consult our front desk or restaurant staff.

Unfortunately, the hotel does not have an Executive Lounge. However, you are welcome to enjoy Happy Hour at the Andaz Lounge, available every evening from 6:00 PM to 7:30 PM.

Yes, we provide cribs and extra beds upon request.

Rollaway beds and sofa beds are not available.

Yes, all our rooms are non-smoking.

The hotel provides complimentary in-room toiletries.

Room views vary by type and availability, so while we cannot guarantee a specific view, we encourage you to let us know your preference by calling our Guest Service Center.

All our guest rooms are equipped with bathtubs.

Certainly! If you would prefer a quieter room, please let us know by calling our Guest Service Center.

Yes, guests are welcome to enjoy our pool located on Level B1, opening hours are from 6:00 PM to 11:00 PM daily.

Yes, our on-site fitness center is located on Level B1 of the hotel.

Yes, spa treatments are available on-site. You can book a session by calling our Guest Service Center.

Yes, our fully equipped meeting rooms accommodate any kind of events.

The hotel features 3 restaurants (Andaz Lounge, Japanese restaurant - 88 Sushi Bento Bar, and all-day dining restaurant - Kitchen Studios) and Bleu Bar. For more information, please contact our Guest Service Center.

We are located approximately 45 km to Pudong International Airport, around 60 minutes by car. And approximately 14 km to Hongqiao International Airport, around 40 minutes by car.

The nearest metro/subway station to the hotel is Site of the First CPC National Congress · South Huangpi Road Station (Line 1), which is approximately 6-minutes’ walk away.

Yes, we can assist with car rentals or limousine bookings through trusted partners. We recommend booking at least one day in advance through our concierge.

Yes, our hotel team can assist with arranging transportation services or provide local travel recommendations, but specific arrangements are subject to availability.

Absolutely, we offer printed maps and insider tips at the concierge.

The hotel is conveniently located near key shopping and business district - Xintiandi. Should you require additional travel information or recommendations, please feel free to contact our concierge.

Yes, we are within walking distance of shopping centers such as K11 and Lane Crawford.

Yes, we offer on-site parking. In-house guests receive one complimentary parking space per room. For non-in-house guest rates, please consult our concierge.

We currently do not offer valet parking service.

Yes, EV charging stations are available in our parking area, subject to availability.

Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.

Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy. 

Connecting rooms are available. To book one, please contact our Guest Service Center in advance.

Our hotel can provide complimentary baby cots and baby bathtubs upon request.

We’d be honored to host your celebrations - our event spaces and experienced  planning team are at your service.

Our team provides full event coordination, from layout setup to vendor arrangements.

Yes, we offer audiovisual equipment, including projectors, microphones, and screens. Please let us know your requirements.

On-site catering is available with customizable menus for all occasions - just contact our event team.

Yes, we offer accessible guest rooms featuring wider doorways, grab bars, and other supportive features.

Yes, we have rooms with roll-in showers and mobility-friendly layouts.

Yes, designated accessible parking spaces are located on Level B5, directly opposite the elevator.

Unfortunately, we are unable to accommodate any animals - even certified service  animals due to building restrictions.

Please present your original validID for check-in.

Yes, guests must be at least 18 years old. Minors must be accompanied by an adult or have guardian consent.

We accept major international credit cards, including Visa, Mastercard, American Express, and other commonly used cards, as well as cash and electronic payment methods (including Alipay and WeChat Pay etc.).

Yes, we offer luggage storage.

Our front desk operates 24/7, so you will still be able to check in.

Check-in begins at 3:00 PM, and check-out is by 12:00 PM (noon).

Late check-out is not available during peak dates. However, for special circumstances, please call our Guest Service Center for assistance.

Yes, we offer long-term stay options for guests. For detailed information regarding policies, rates, and availability, please contact the hotel directly.

In accordance with the regulations of Shanghai, the hotel is a 100% non-smoking property. Smoking is not permitted in guest rooms or indoor areas of the hotel.

Lost items are recorded and stored securely—contact our front desk with a description

There is no formal dress code, but we kindly ask guests to wear appropriate clothing in public spaces. For safety reasons, we do not recommend wearing slippers.