World of Hyatt

Hotel Policies

Safety & Wellbeing

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:


  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk

Dining Outlets

  • Implementation of a comprehensive food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ useean equipment and surfaces


  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use


  • Sanitization of high-touch areas using a high-grade disinfectant
  • All treatment products and tools are cleaned and sanitized under UV lamp
  • Therapists wear a mask during treatments
  • Therapist/spa attendants wear gloves and mask when handling sanitized items and preparing for treatment

Fitness Center

  • Compliance of government's social-distancing guideline
  • Hand sanitizer available at the entrance and fitness area
  • Clean equipment between each guest use and high-quality disinfectant wipes are available
  • Deep clean equipment and surfaces

Andaz Seoul Gangnam