FAQs

Yes, complimentary Wi-Fi is available in all rooms and public areas. To connect, please select @Andaz_Wi-Fi and enter your Family name and Room number.

Yes, we offer complimentary luggage storage for our guests. Please visit the Concierge Desk on the Lobby floor to drop off your bags.

Yes, we can accept packages before your arrival. Please send it with the reservation holder's name, reservation number, and arrival date specified, and kindly inform the Concierge Desk in advance.

Early check-in is based on availability at the time of your arrival. An early check-in fee will apply as follows:

• Before 9:00 AM: Full one-night room charge.
• 9:00 AM to 12:00 PM: 50% of the room rate.

Unfortunately, pets are not allowed, except for service animals.

Yes, our concierge team is happy to help with dining, attractions, and transportation.

Yes, laundry and dry-cleaning services are available daily. Please place your garments and laundry form in the laundry bag provided and call the Guest Service Center for collection.

• Same day Service: In by 11am, back by 6pm
• Next day Service: In from 11am to 3pm, Back by 9am on the following day
• 3 Hour Express Service: Available from 8am to 3pm with 50% additional charge

Yes, our restaurant offers a variety of vegan and gluten-free dishes; please ask our staff for recommendations or menu highlights.

Outside food is allowed in your guestroom only. However, please note that for security and privacy reasons, the delivery person will not be permitted to bring the food up to the guest room. Please pick up your delivery from the lobby.

Yes, room service is available daily. For menu and hours, please visit the Dining page.

Yes, guests are welcome to enjoy our indoor pool and fitness center, which are located at The Summer House (B2F). For the most up-to-date details on opening hours and seasonal availability, please visit our homepage.

Yes, we have a Business Center located in the hotel lobby. It is suitable for individual work, but not intended for meetings.

Yes, baby cribs are available. However, since we have a limited number of items, please contact us in advance to make a request.

Yes, we offer an extra bed (rollaway bed) that can be set up in a Deluxe room type or higher. This service is complimentary (free of charge). Due to limited availability, please contact our Guest Service Center in advance to make your request.

All of our rooms are non-smoking. Please be advised that there is no designated smoking area inside the hotel premises.

Yes, bathtubs are available in our Deluxe room category and above. Our Standard room types, however, feature only a rain shower.

Yes, connecting rooms are available. Please contact us directly to make a request in advance so we can guarantee availability for your stay.

Travel time varies depending on the airport and your chosen mode of transportation. From Gimpo International Airport (GMP) to the hotel it takes approximately 40 minutes to 1 hour by taxi, while from Incheon International Airport (ICN) it takes about 1 hour and 40 minutes by taxi or Airport Limousine Bus; for the hotel’s Limousine Service, travel time may vary.

For details such as booking methods and bus stop information, please visit the Parking & Transportation page.

Yes, valet parking is available for free for hotel guests. For parking fees and details, please visit the Parking & Transportation page.

Yes, EV charging stations are available in our parking area, subject to availability.

Yes, we offer accessible guest rooms featuring threshold-free entryways, lowered beds, and bathrooms equipped with grab bars and other supportive features.