FAQs

Policies depend on the rate and booking channel. Many flexible rates allow changes or cancellation until 11:59 pm the day before arrival, while special offers may differ. Please check the conditions of your selected rate when booking.

Additional charges may apply depending on the fees imposed by the guest’s bank.

No. Andaz Prague and all rooms are non-smoking. A cleaning fee may apply if smoking occurs in guest rooms.

Andaz Prague is wheelchair-accessible throughout both its guest rooms and public spaces. The property offers accessible rooms designed to accommodate guests with mobility challenges. These rooms are available via a filter in the booking system and are equipped with wider doorways, and bathrooms suitable for wheelchair users. The hotel includes elevators servicing all floors, a key feature to ensure seamless access for guests with mobility needs. Public areas—including the lobby, restaurant, spa, gym, and meeting rooms—are also fully accessible. The presence of a 24-hour front desk, along with express check-in/check-out services, further enhances ease of access for all guests.

Yes, Service dogs are always welcome at Andaz Prague at no extra charge.

Andaz Prague stands out with its calm wintergardens in select suites, spacious contemporary rooms, and a changing selection of curated local experiences. Its central location makes exploring the city easy, while offering a comfortable retreat to return to.

The hotel has two entrances, but only one is open. Please use the entrance opposite the parking area, facing the Old Town. The entrance near Jindřišská station, in the direction of the main train station, remains closed.

The hotel reflects Prague through locally inspired design, Czech artwork throughout the spaces, and a restaurant that blends regional flavors with a modern twist. Curated experiences also help guests explore the city’s culture in a more personal way.

The hotel suits a wide range of travelers. Families appreciate the generous rooms and calm spaces, couples enjoy the atmosphere and design, business guests value the location, and solo travelers feel comfortable exploring from our central setting.

Check-in is from 3:00 PM and check-out is by 12:00 noon. Early check-in and late check-out can be arranged upon request and are subject to availability. Additional charges may apply.

Yes, of course. We are happy to store your luggage before check-in or after check-out so you can explore Prague comfortably.

All rooms offer complimentary Wi-Fi, USB ports, international sockets, and at least a small table suitable for working or dining. Local phone calls are also free.

Yes, Andaz Prague provides daily housekeeping as part of their standard room amenities. This service can also be customized according to guests’ preferences. You can choose to opt out or adjust the timing of housekeeping by placing a corresponding request on the door hanger or by contacting the front desk.

Yes, every room at Andaz Prague includes a complimentary minibar stocked with nonalcoholic beverages.

Yes, no matter the time of the day, we will bring you delicious classics from international and Czech cuisine to fully enjoy in the privacy of your room with our room service.

Extra beds are available only in our suites. Children under 6 stay free in their parents’ suite, and we offer complimentary baby beds for ages up to 3. Extra beds for guests aged 12 and above are €60 per night.

ZEM welcomes walk-ins, but it can get busy, so we recommend reserving a table in advance. You can make a reservation through our online system: Restaurants & Bars in Old Town Prague | Andaz Prague, by Hyatt

Yes. Dogs are welcome (€25/night). Service dogs stay free. Pets must be supervised, leashed in public areas, and not left unattended in rooms. Any damages are charged to the guest. Please register your pet at check-in.

Yes. All rooms and suites feature large flat-screen smart TVs with Chromecast, so you can stream your favorite services from your own device.

Yes. We offer several connecting options, including family rooms and suites with generous space or wintergardens. More combinations are possible, and our team can help you find the best setup.

Occupancy limits must be respected. Extra beds are available only in suites. Children under 6 stay free in their parents’ suite; baby beds (to age 3) are complimentary. From 12, children are counted as adults. Extra beds are €60/night.

Cots, high chairs and kids’ menus are available on request.

Yes. Andaz Prague hosts meetings, celebrations, and weddings, and can arrange full-hotel buyouts. There are 5 event spaces and 176 rooms (including 24 suites). Our team helps tailor the setup for your group.

Václav Havel Airport Prague (PRG) is 12 km away. You can reach us by requested airport transfer or public transport. The easiest route is bus 119 to Nádraží Veleslavín and then metro Line A to Můstek, a short walk from the hotel.

Yes. We offer valet and self‑parking, both indoors and outdoors, as well as EV parking. All parking options are charged.

Yes, we offer transfer services to the airport and the main train station upon request.

Tram and metro are the easiest options. Jindřišská tram stop is right next to the hotel, with several daytime and night lines. Metro stations are also close by, making it simple to move around the city.

Yes, Andaz Prague is within easy walking distance of major sights. The Astronomical Clock, for example, is about 850 meters away, roughly an 11-minute walk.

ZEM welcomes walk-ins, but it can get busy, so we recommend reserving a table in advance. You can make a reservation through our online system: Restaurants & Bars in Old Town Prague | Andaz Prague, by Hyatt