Check-in - I arrived at 3:30 and was told there was no guarantee that I would get the room even at 4 PM. Out of two pools, the bigger pool was closed and still I was charged $65 resort fee every day. There was 21% auto gratuity included on the breakfast and drinks I had. Since when did 21% become a standard. There was resort fee on the top of 21% gratuity. Since when did charging resort fee on food bill become a standard? Overall, the hotel felt like a big scam!
Excellent. Staff is excellent. food and amenities are top notch. Highly highly recommend. Rooms are clean and comfortable.
A H, General Manager at Andaz Miami Beach Resort & Spa, responded to this review
Hello Explore, Thank you for sharing your stamp of approval and for recommending The Betsy to others! We're so glad you enjoyed your clean, comfortable room and our amenities and cuisine, and we hope to see you again soon! Warm regards, Zack Hay, Resort Manager
You must book your stay at the Andaz Miami if you're looking for the perfect hotel and vacation. The hotel is directly near the beach and you can enjoy excellent service on the beach as well as great drinks and food. The hotel is top notch and has the best service by far. The rooms are beautiful and the view of the ocean is amazing.
A H, General Manager at Andaz Miami Beach Resort & Spa, responded to this review
Hello Pat, Thank you for your wonderful review! It's a pleasure to know you enjoyed our beautiful rooms, breathtaking ocean views, and convenient beach access, along with the food, drinks, and attentive service from our team. Your kind words mean a great deal to us, and we’re delighted that we could help make your stay so memorable. We look forward to welcoming you back for another exceptional Miami Beach getaway! Warm regards, Zack Hay, Resort Manager
Exceptional service and a modern, gorgeous property! Traffic took us a bit to get there but the exceptional service began with the Valet! After Harold and another person at the Valet area give us the lay of the land, we went upstairs to check in. The check in staff could not be more friendlier. We also got a refreshing welcome drink as we were checking in. We were upgraded to the Street View. The room was beautiful, modern, efficient, and clean. The next morning we went to Aguasal for breakfast. The front desk reception, I cannot believe I didn't catch her name, was awesome! She saw we were not getting the attention from our waiter, so she began by bringing us water and started taking our order. We put the Do Not Disturb sign on our door so Housekeeping wouldn't come into our room. I received a text from the hotel asking if that was an accident or if we still wanted our room cleaned. I replied no and they asked if we needed anything. I said, yes, please bring us more strong coffee pods. When we got back to the room, a nice small gift bag full of coffee pods, sugar, and stirrers were in it. I truly believe Andaz' #1 goal is to provide 100% service satisfaction! I never really tried the Hyatt brand before but I am now a believer! I hope to return to visit the property again when we visit Miami Beach! Job well done, Team Andaz!
A H, General Manager at Andaz Miami Beach Resort & Spa, responded to this review
Hello Kathy, Thank you so much for your wonderful review! We’re thrilled to hear that you had such an exceptional experience at Andaz and that our team made you feel so welcomed from the moment you arrived. It’s fantastic to hear that Harold and our valet team got your stay off to a great start, and that you enjoyed the warm welcome, upgrade, and beautiful Street View room. We’re especially pleased that our team at Aguasal was attentive to your needs and stepped in to make sure you received the service you deserved. We also love hearing about the personalized follow-up from our team regarding housekeeping and your coffee pods. It’s these little details that can make a big difference, and we’re delighted that our team was able to anticipate and take care of what you needed. Thank you for recognizing the service and care provided by our entire team. We’re so happy to have made you a believer in Hyatt and hope to welcome you back to Miami Beach for another memorable stay! Warm regards, Zack Hay, Resort Manager
The best customer service I've experienced. From the check in to check out. Flawless and amazing people. They appear to love their jobs and good at them.
A H, General Manager at Andaz Miami Beach Resort & Spa, responded to this review
Hello Relax, Amazing is what we love to hear! Thank you for noting the elevated service we subscribe to; we're delighted that you felt so well cared for from check-in until check-out. We'll share your compliments with our team, and we hope to welcome you back to Midbeach soon! Warm regards, Zack Hay, Resort Manager
★★★★★ Wonderful Spa Experience My stay at the spa was wonderful from start to finish. Paola and Pat took great care of me during check-in — they made sure I understood all the amenities available and even encouraged me to relax and make the most of my time there. The highlight was my facial treatment with Rose. She took such professional care of my skin, walked me through what was good for my skin type, and made sure every step of the facial process was clearly explained. She answered all my questions and concerns along the way — professional, kind, polite, and genuinely helpful. If given the chance, I'd love to return and have Rose take care of my skin again. Highly recommend this spa!
A H, General Manager at Andaz Miami Beach Resort & Spa, responded to this review
Hello LK, Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that you had such a relaxing and memorable experience at Ondara spa. It’s especially wonderful to hear that Paola and Pat made you feel welcomed and comfortable from the moment you arrived, and that Rose provided such a thoughtful and personalized facial experience. We’ll be sure to share your kind words with them... recognition like this means so much to our team. Thank you for recommending us, and we hope to have the pleasure of welcoming you back soon for another exceptional spa experience! Warm regards, Zack Hay, Resort Manager
We recently stayed at the Andaz Miami with our family and a large group for a wedding and had a wonderful experience. We received a great room upgrade, and our room was fantastic. The hotel itself is beautiful, in a terrific location, and the overall quality of the property really impressed us. We spent quite a bit of time at the pool and used the valet throughout our stay, and both were excellent. The only downside was the cost of food and drinks, which was definitely on the high side. Our family buffet breakfast was around $150, and the bar prices were higher than we expected. Overall, though, it was a great stay at a beautiful property. We really enjoyed being there with our family and the wedding party and would happily return.
A H, General Manager at Andaz Miami Beach Resort & Spa, responded to this review
Hello 5Starr4Me, Thank you for sharing such a wonderful review of your family’s stay with us at Andaz Miami! We’re delighted to hear that you enjoyed your room upgrade, the beauty and location of our updated property, and that our pool and valet services helped make your group's wedding celebration even more enjoyable. It’s especially lovely to know that you had a great experience spending time with your family and the wedding party. We also appreciate your candid feedback regarding the pricing of our food and beverages. We understand that dining and bar costs can be costly in Miami and are an important part of the overall guest experience, and your comments are valuable to us. Thank you again for choosing us for such a special occasion. We would be thrilled to welcome you and your family back for another memorable stay! Warm regards, Zack Hay, Resort Manager
Amazing ambiance and very friendly & helpful staff. I will be returning and recommending Andaz Miami to friends and family. Also, great location and quiet for couples and families
A H, General Manager at Andaz Miami Beach Resort & Spa, responded to this review
Hello Christina, We are honored to be your new favorite place to stay in Miami! Thank you for highlighting the ambiance we curate at Andaz, as well as the elevated service you received. We agree that our Midbeach location is ideal to enjoy the quieter side of the city while still just steps from the sand, and we hope to see you again soon! Warm regards, Zach Hay, Resort Manager
The Andaz Miami is a great option for a quieter Miami Beach stay. Following the renovation, the rooms feel modern, stylish and comfortable, and the property has pleasant pool areas as well as excellent beach access and facilities. The location is also a real plus if you prefer to be away from the crowds and noise of South Beach, while still having easy access to the rest of Miami Beach. Overall, a polished, relaxing beachfront hotel with attractive facilities and well-designed rooms.
A H, General Manager at Andaz Miami Beach Resort & Spa, responded to this review
Hello mci.col, Thank you for your endorsement! As you discovered, we enjoy a quieter, more peaceful beachfront here at Midbeach, and we're delighted that our recent updates and fresh, modern look appealed to you! We love your description of our new resort experience as 'polished' and we certainly hope to make you feel right at home with us again soon! Warm regards, Zach Hay, Resort Manager
The hotel is in perfect condition and the employees are so well trained that you don’t want to leave it. Everyone welcomes you and calls you by name. Everyone has a positive and genuine attitude to provide great customer service and elevate your experience. The hotel is clean and smells very good. The gym has everything you need to get what you need. Try Aguasal! We enjoyed great food and excellent service.
A H, General Manager at Andaz Miami Beach Resort & Spa, responded to this review
Hello guillermoluis2013, We can't think of a higher compliment than a guest who doesn't want to leave! Thank you for highlighting our elevated and seamless service, our warm welcome, and our clean, inviting spaces here at Andaz Miami. We're glad you utilized our well-equipped gym during your stay, and dined with us at Aguasal. Please come back to see us all again soon! Warm regards, Zack Hay, Resort Manager
Showing 10 reviews since August 24, 2026.