This location is wonderful. The staff are top-notch (Emily, Leilei, and Miguel stand out), the breakfast each morning was amazing, and the Globalist recognition is wonderful. It looks like they have partnerships with a lot of local vineyards and tasting rooms, which we did not take advantage of because our itinerary was already set. In the future, I hope they would reach out to guests ahead of time so that we can take advantage of some of these benefits. The fireplace in the suite was nice, the bathroom was clean, and the junior suite was spacious. Lots of great local restaurants and nightlife in walking distance. I highly recommend staying here.
Stayed in late October in a Junior Suite for my partner's birthday weekend. The room sits directly above the hotel bar (Mercantile Social), and the terrace right outside our room is used for restaurant dining. The noise was incredibly unpleasant, with loud bass, singing, and bar and restaurant crowd noise coming straight into the room, making rest and early sleep impossible. This was even worse given that my partner became unwell during the trip, probably due to disrupted sleep. At this price point — actually, at a cheaper price point — we recommend the Westin Verasa Napa, which we enjoyed and had no such noise issues.
Hyatt Hotels and Resorts, Other at Andaz Napa, by Hyatt, responded to this review
Dear Matthew C, Thank you for sharing your feedback regarding your recent stay with us for your partner's birthday celebration. We are truly sorry to learn that the noise from Mercantile Social and the outdoor dining area disrupted your stay and prevented you from getting the rest and relaxation you expected. We understand how especially disappointing this must have been during a special occasion, and even more so given that your partner became unwell during the trip. Please accept our sincere apologies for the inconvenience and frustration this experience caused. Guest comfort is extremely important to us, and we regret that we did not provide the peaceful environment you anticipated. We would appreciate the opportunity to learn more about your stay and discuss your concerns further. Please contact us at propertyreviews@hyatt.com so our team can review your experience and follow up directly. Thank you for bringing this matter to our attention. We hope to have the opportunity to restore your confidence in us in the future. Kind regards, Tonya
The location of the Andaz is perfect for exploring downtown Napa on foot and a great base from which to explore the entire Napa Valley. The breakfasts in the Farmers Table were delicious. The hotel is clean and the service is excellent.
Hyatt Hotels and Resorts, Other at Andaz Napa, by Hyatt, responded to this review
Greetings from Andaz Napa, Thank you, Andrew, for your wonderful feedback. We are delighted to hear that our downtown Napa location provided the perfect home base for exploring both the city and the beautiful Napa Valley. It's also wonderful to know that you enjoyed breakfast at Farmers Table and found our hotel clean and our service excellent. Your kind words are greatly appreciated and will be shared with our team. Thank you for choosing Andaz Napa. We look forward to welcoming you back for another memorable stay in Wine Country. Safe and Happy Travels, Mike M.
Room was dirty; prior amenities in room no longer available; furniture in room was outdated and warped. Hotel is no longer one of the elite ones in downtown Napa.
Hyatt Hotels and Resorts, Other at Andaz Napa, by Hyatt, responded to this review
Greetings Keith D, Thank you for taking the time to share your feedback regarding your recent stay at Andaz Napa. While we appreciate your loyalty and are pleased that you chose to stay with us, we are truly sorry to learn that your experience did not meet your expectations. We sincerely apologize for the cleanliness concerns you encountered, as well as the condition of the furnishings in your guest room. We understand how disappointing it must have been to find the room lacking the level of upkeep, comfort, and attention to detail you expected. We also regret that certain amenities you had enjoyed during previous visits were no longer available, which further detracted from your overall experience. Your comments regarding the condition of the accommodations and the hotel's overall positioning in downtown Napa are taken seriously. Guest feedback such as yours is invaluable in helping us identify areas where improvements are needed and where we have fallen short of delivering the experience our guests deserve. If you don’t mind, we would appreciate the opportunity to discuss your stay further and learn more about your experience. Please contact us at propertyreviews@hyatt.com at your convenience so that we can address your concerns directly. Thank you again for your candid feedback. We hope to have the opportunity to restore your confidence in Andaz Napa in the future. Best,
Excellent location, great hotel (Clean, luxurious, and great bed), friendly front desk, wine welcome drink, but a bit pricy.
Hyatt Hotels and Resorts, Other at Andaz Napa, by Hyatt, responded to this review
Dear Zenyeoh, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our excellent location and found the hotel to be clean, luxurious, and comfortable. It's especially rewarding to know that our friendly front desk team helped make your stay a positive one and that you enjoyed the welcome wine upon arrival. We are also pleased that you found your guest room and bed to be highlights of your experience. We appreciate your comments regarding pricing and understand the importance of delivering value alongside a premium experience. Your feedback is valuable as we continually evaluate the overall guest experience. Thank you again for your kind review. We hope to have the pleasure of welcoming you back for another memorable stay in the future. Kind regards, Tonya
A superb stay in Napa. Our suite was beautiful and relaxing to be in. Staff is friendly and professional. The breakfast there is amazing - very high quality. Location is amazing - you can explore the town on foot. We truly enjoyed our stay and look forward to returning. We can see ourselves doing a long stay here easily. Wonderful hotel, wonderful town.
Hyatt Hotels and Resorts, Other at Andaz Napa, by Hyatt, responded to this review
Dear quoWA, Thank you for your wonderful 5-star review of Andaz Napa. We are delighted to hear that you had such a superb stay and that your suite provided the beautiful and relaxing retreat you were looking for during your time in Napa. It is especially rewarding to know that our team’s friendly and professional service helped make your visit memorable. We are also thrilled that you enjoyed our breakfast offerings and took advantage of our convenient location, which makes it easy to explore the charm, restaurants, and wineries of downtown Napa on foot. Your kind words about wanting to return and even considering a longer stay mean a great deal to us. We truly appreciate your feedback and look forward to welcoming you back to Andaz Napa for another exceptional experience in the future. Warm regards, Michele
They have a way of perfectly combining a laid back feel with upscale class. It is a beautiful hotel. Each member treated you like you were the only person they had to help that day. So friendly and patient.
Hyatt Hotels and Resorts, Other at Andaz Napa, by Hyatt, responded to this review
Greetings from Alila Napa Valley, Danielle, thank you for sharing such wonderful feedback. We’re delighted to hear that you felt we struck the perfect balance between a relaxed atmosphere and upscale hospitality. It’s especially rewarding to know that the beauty of the hotel and the genuine care provided by our team helped make your stay memorable. Your comments about our colleagues treating you as though you were their only guest mean a great deal to us. Providing friendly, patient, and personalized service is at the heart of what we strive to deliver each day. We truly appreciate your kind words and look forward to welcoming you back to California’s beautiful wine country for another unforgettable stay. Safe and Happy Travels, Mike M.
It is a very nice hotel and quiet at night. The room was nice and confortable. I was in the king size room with the sofa. They give you a pass to a gym near by (no walking distance). I didn't eat there so I don't know about food. The bar was good and had a fun late night vibe. The bartender was good. Everyone is friendly. The cleaning staff are very good and friendly. Walk out your door for shopping and restaurants. Farmers market for breakfast was walkable.
Hyatt Hotels and Resorts, Other at Andaz Napa, by Hyatt, responded to this review
Greetings from Alila Napa Valley, Thank you for sharing your feedback. We’re delighted to hear that you enjoyed the comfort of your accommodations, the peaceful evenings, and the friendly service provided by our team. It’s wonderful to know you appreciated the lively atmosphere at the bar, the cleanliness of the property, and our convenient location within walking distance of shopping, restaurants, and local attractions. We’re also pleased that you found the room comfortable and enjoyed amenities such as the spacious accommodations and nearby options for staying active during your visit. Thank you for choosing to stay with us. We look forward to welcoming you back to California’s beautiful wine country for another memorable stay. Safe and Happy Travels, Mike M.
Location and accommodations exceeded my expectations. Staff was very helpful, friendly and knowledgeable. Resturant was nice. We ate breakfast daily and cocktails at night. The food was always good and the cocktails mixed perfectly. Our room was very comfortable.
Hyatt Hotels and Resorts, Other at Andaz Napa, by Hyatt, responded to this review
Dear Cindy T, Thank you for your wonderful review! We're delighted to hear that our location and accommodations exceeded your expectations. It's especially rewarding to know that our team made a positive impression with their friendly, knowledgeable, and helpful service. We're also thrilled that you enjoyed dining in our restaurant throughout your stay. From breakfast each morning to evening cocktails, it's great to hear that the food consistently met your expectations and that the cocktails were expertly prepared. We're pleased that your room provided a comfortable place to relax and unwind as well. We truly appreciate you choosing to stay with us and sharing your experience. We look forward to welcoming you back for another exceptional visit in the future. Kind regards, Tonya
The Andaz Napa has an excellent location right in downtown Napa, within easy walking distance of Oxbow Public Market, Copia, and many shops, restaurants, and tasting rooms. If location is a priority, this is definitely one of the hotel’s strongest features. The hotel itself is nice, and I liked my room. It was modern, spacious, and clean, with hardwood floors, which I especially appreciated. My one issue with the room was the lighting. Except for the bathroom, I found it quite dark. In fact, the entire hotel has a darker décor and ambiance, which may appeal to some guests but wasn’t particularly to my taste. The overall atmosphere is very casual, including the service. The staff was friendly and generally helpful, although I expected a somewhat more polished level of service from an Andaz property. My biggest disappointment was the food. Our group of around 23 were there for a meeting. We had two breakfast and lunch buffets there, and everything was quite bland and underwhelming, which was especially surprising in Napa, where there are so many wonderful dining options. Based on our experience, I would skip dining at the hotel and take advantage of the many excellent restaurants within walking distance. Overall, the Andaz is a nice, clean, modern hotel in a terrific downtown location, but the service, ambiance, and especially the food kept the experience from feeling as special as I had expected.
Hyatt Hotels and Resorts, Other at Andaz Napa, by Hyatt, responded to this review
Greetings from Andaz Napa, Thank you for taking the time to share such thoughtful and detailed feedback. We’re delighted that you enjoyed our downtown location and appreciated the modern, spacious, and clean accommodations, particularly the hardwood floors. We’re sorry, however, that several aspects of your experience did not fully meet your expectations. Your comments regarding the lighting and overall ambiance are appreciated, as is your feedback about the level of service you encountered. While we’re pleased our colleagues were friendly and helpful, we understand that you anticipated a more polished experience during your stay. We’re particularly disappointed to hear that the breakfast and lunch offerings provided for your group fell short. With Napa’s celebrated culinary culture surrounding us, we understand why you expected the dining experience to be more memorable, especially while attending a meeting with a sizable group. Thank you for recognizing both the strengths of your stay and the areas where we have an opportunity to improve. We sincerely appreciate your perspective and hope we’ll have the chance to welcome you back for an experience that feels much more special from beginning to end. Safe and Happy Travels, Mike M.
Showing 10 reviews since September 24, 2026.