The hotel is set on a cliff’s edge in a mountainous region, 2,000 meters above sea level, opening to ravines and gorges. Families with young children are strongly advised to keep them under constant supervision.

An e-visa is required for guests traveling to Alila Jabal Akhdar from outside the country. A new e-visa system allows visitors traveling for business or pleasure to apply online through a simple, effective system. To sign up for an e-visa, visit the Royal Oman Police Online Visa Application Service, register with a username and password, then select the visa of your choice before finalizing payment.

The hotel does not allow pets, including service animals.