Hyatt Ziva Puerto Vallarta
We are an approximately 30-minute drive from Puerto Vallarta International Airport and a 5-minute drive from downtown Puerto Vallarta.
No, but the resort can offer assistance in arranging airport transfers with third-party vendors at an additional cost. You may book airport transfers and other transport services prior to arrival via email at transport.hyatt_ziva_pto_vallarta@playaresorts.com.
No, but for an additional fee you may book a shuttle or transfer service via email at transport.hyatt_ziva_pto_vallarta@playaresorts.com.
Yes, we offer complimentary self-parking for guests. Valet parking is not available.
Yes, subject to availability. Additional fees may apply, except for World of Hyatt members. This applies to Discoverist, Explorist and Globalist members. For more details, visit hyatt.com/world.
Connecting rooms are subject to availability and may be arranged at check-in.
You may only book a room category online. Special room requests are available but are subject to availability upon arrival.
Ocean Front rooms offer unobstructed, panoramic views of the ocean. Ocean View rooms may offer partial ocean views.
Rooms in the Main Tower offer Juliet balconies. We also offer a Balcony Room category that may be booked or upgraded at an additional cost during check-in. All Club Tower rooms offer private furnished balconies.
Offering exceptional hospitality experience, our concierge desk will be your first point of contact for any questions that you may have. Concierges also offer orientation and assistance in coordinating on-site and off-site services. Our concierge desk is available 9 a.m.–9 p.m.
We offer king and double beds. Specific details on bedding configurations are outlined in the Rooms section of website.
Yes. With our varied resort activities, you will find ample opportunities to make new and long-lasting connections with like-minded people.
18 years of age.
Your all-inclusive plan includes meals, drinks, entertainment and many activities. However, we recommend bringing extra cash for off-site expenses, spa services, tours and transfers. The resort will provide exchange services, subject to availability. Cash payments are accepted in Canadian and US dollars and Mexican pesos.
All drinks and meals are included. On-site entertainment, fitness facilities, non-motorized aquatic sports such as kayak tours, daily outdoor and indoor activities, in-suite minibar, Wi-Fi and kids/teens recreational areas are included. Tastings and many social activities are also part of the all-inclusive package. Please visit here for more information.
Yes, we offer a day pass service, subject to availability and based on occupancy. For further information and bookings please contact PVRIF-Econcierge.zivavallarta@hyatt.com.
Yes, you may visit our resort by purchasing a day pass in advance by contacting us via email at PVRIF-Econcierge.zivavallarta@hyatt.com.
Please consult inclusions with your interval international travel agent.
No, the only rates we offer are all-inclusive.
It depends on the items, as some restrictions apply due to customs regulations. Additional fees apply.
Yes, we offer photography services through a third-party, which are subject to a fee. Arrangements can be made by emailing PVRIF-Econcierge.zivavallarta@hyatt.com during your stay or prior to arrival.
All of our suites are equipped with standard North American sockets (Type A, sometimes Type B). If traveling with European, Asian or non-North American appliances or devices, we recommend bringing an adapter. Our rooms do not have 220V voltage available.
Yes, we have two ATMs, one located in the main lobby. One ATM dispenses Mexican pesos and the other dispenses US dollars.
In-room safes are included in all suite categories. Our resort is not liable for unattended items left in public areas.
We recommend you not drink faucet/tap water. The resort will provide filtered and/or bottled water at all times. Water and ice cubes served at all resort venues are always filtered and safe to drink. Certified by third-party auditors, our resort is compliant with the highest level in industry sanitation standards and best practices
A medical doctor is available on-site from 8 a.m.–8 p.m., at additional cost. Certified lifeguards are available in pool and beach areas, and first aid is provided on a 24-hour basis for emergency situations. We offer the highest level of safety standards. However, the resort will hold limited liability for emergency situations incurred by guests.
Yes. A pre-authorized hold may be applied. Please consult with our front desk staff for details.
Visa, Mastercard and American Express only.
Tours may be purchased at our on-site tour agency, located in the main lobby. For questions or to book an excursion, contact us at PVRIF-Econcierge.zivavallarta@hyatt.com.
Activities such as games and fitness classes are included in the all-inclusive plan. Excursions are optional off-site activities offered by third-party vendors at an additional cost.
No. Due to local regulations, nudity is not allowed in beach areas.
We offer all-inclusive water sports, including kayak tours and bodyboarding. There are also off-premise tours available for a fee, such as personal watercraft, paddle boarding, kayaking and catamarans.
Yes, we offer a complimentary bottle of wine or small cake for two as a welcome amenity. There are other options to enhance your celebration, subject to a fee, such as a romantic dinner for two and spa treatments for couples.
We offer ground-floor suites that are fully equipped for guests with special physical needs; please contact us to learn more and to book. Most areas in the resort are wheelchair accessible with the exception of one of our restaurants.
No, we do not allow pets at the resort. However, we welcome service animals.
All tips and gratuities are included in your all-inclusive package. Additional gratuities are most welcome by our staff should services exceed your expectations.
Hyatt Ziva Puerto Vallarta is a smoke-free family resort. However, we do offer designated areas where smoking is allowed.
Yes. Please contact the resort for further details; hurricane policies are liable to change.
No, we do not offer pre-arrival check-in.
Yes. We provide activities and resort amenities for all ages, including kids and teens.
Babysitting service is not available.
Yes, we do have larger cabanas for rent daily. Please contact our concierge for pricing and inclusions. Palapas—shaded palms with lounge chairs—are available on a first-come, first served basis.
Spa and salon treatments are available at an additional cost. Treatments may be booked in advance by calling +52 322 226 5056 or emailing Alix.desantiago@hyatt.com.
Yes, all pools are heated during the winter season.
Please consult the Dining section of our website for specific dress codes for each venue. Below are some further guidelines, which are illustrative but not definitive.
For an optimal dining experience, we strongly recommend reservations for our specialty restaurants: Casa Grande, MelanZane, PureZa and BlaZe. Reservations for groups of nine or fewer may be made after check-in through our concierge. For larger groups, a private dining area is available at an additional fee, with either the choice of the restaurant’s regular menu or a catered banquet.
Yes, the resort offers gluten-free and vegetarian options, and we’re happy to accommodate other special dietary needs. Please notify in advance if you have specific dietary restrictions.
Children’s menus are available at all restaurants.
Yes. Cocktails made with international and national spirits are part of your all-inclusive plan. Club guests will enjoy cocktails made with premium liquors at our VIP Lounge. A variety of specialty spirits and bottles such as champagne and top-shelf wines are available for purchase in our bars and restaurants.
Yes, all-inclusive suite service is available 24 hours, limited to the total number of guests per suite.
Restaurants close at 10:30 or 11 p.m.
Yes, the legal drinking age in Mexico is 18. You must be 18 or older to enter our bars.
All of our restaurants are open year-round. One or two restaurants may close at night during the week whenever there is a theme night. Please contact the hotel for details.
For parties of nine or more, a private dining area is available for an additional fee with either the choice of the restaurant’s regular menu or a catered banquet. Group dining must be scheduled in advance; please contact our groups desk to book.
Yes, we offer a swim-up bar and an adults-only pool bar.
Rooms located in the Main Tower are stocked with beer, soft drinks, juice and bottled water. Club Tower rooms are additionally stocked with mini bottles of rum and whisky.
Yes, we offer multiple location and menu options for private dining, subject to an additional fee.
Reserve your spot by contacting PVRIF-Econcierge.zivavallarta@hyatt.com. For groups of nine or more, please contact our groups desk.
Children are welcome at every restaurant, and there are no restrictions. Our bars are restricted to adults aged 18 and over.