No, the minimum age allowed is 18.

No, we only offer all-inclusive rates.

Your all-inclusive plan includes meals, drinks, entertainment, and many activities. However, we recommend bringing additional funds for spa services, tours, transportation, and other off-site expenses. Currency exchange services from U.S. Dollars to Mexican Pesos are available at the resort, subject to availability. Cash payments are accepted in U.S. Dollars, Canadian Dollars, and Mexican Pesos.

Smoking, including electronic cigarettes, is prohibited throughout most areas of the resort, including suites, balconies, restaurants, bars, and common areas. Designated smoking areas are available. A cleaning fee may apply for smoking in non-designated areas.

Tips and gratuities are included in your all-inclusive package. Additional gratuities are appreciated for exceptional service but are entirely optional.

We do not recommend drinking tap water. Filtered and bottled water are readily available throughout the resort. Water and ice served at all restaurants and bars are filtered and safe for consumption.

A medical doctor is available on-site 24 hours a day for an additional charge. Certified lifeguards are stationed at the pool and beach areas, and first-aid assistance is available around the clock for emergencies.

Shipping assistance may be available for certain items; however, customs regulations and shipping restrictions may apply. Additional fees may be incurred.

All suites are equipped with standard North American electrical outlets (Type A and, in some cases, Type B). Guests traveling with devices that use other outlet types should bring an appropriate adapter.

Yes. All suite categories include an in-room safe for storing valuables. The resort is not responsible for unattended items left in public areas.

Airport transfers are available at an additional cost. To book, please visit the Transportation page.

No. Pets are not permitted at the resort.

Visa, Mastercard, and American Express are accepted.

Yes. A pre-authorized hold will be placed on a valid credit card at check-in. Please contact the Front Desk for additional details.

No, pre-arrival check-in is not currently available.

Yes. Hurricane policies are subject to change. Please contact the resort directly for the latest information and applicable terms.

To learn more about whats not included in the package please see here.