A beautiful, newly remodeled resort that we enjoyed staying at very much. Immediately welcomed by staff with a drink, had lunch while we waited for our room by the ocean. The pool was refreshing and the pool bar was nice to have. Fun activities daily such as volleyball, water aerobics, bingo ect. They have many restaurants on site for dinner hours that you need to make a reso for in the app once you wake up. Only breakfast has a buffet or club level you can order at Lola. We had a massage on the beach 10/10! They do have a spa at the hotel but it is very pricey. You can ask for a 2/1 special for massages or facials we later learned but the beach massage was all we needed. No night life here, if you are expecting a big party time, foam party, late night entertainment ... that is not here. They always had live music for an hour or so but usually 6-8pm. We did 2 excursions with MTS, one to Isla one to Cozumel ( $105pp w/ transport from hotel ). To get a cab it is $$$. $35 for 5 min up the road to catch a Bears game and $20 back! Later got the cab's whatsapp and messaged him for a ride to Playa and back 20 min each way ( got him to $55RT ). We were there 7 nights. 3/4 prob don't need to leave but we wanted to see the area a bit. We enjoyed our stay very much though. All the staff is very friendly & helpful, was sad to say goodbye!
Rodrigo Ortiz, Propietario at Hyatt Zilara Riviera Maya, responded to this review
Dear Jen B, Thank you for taking the time to share such a detailed review of your stay with us. We're delighted to know that you enjoyed the beauty of the resort, our welcoming atmosphere, and the variety of experiences available throughout your vacation. It is wonderful to hear that you appreciated the pool, daily activities, dining options, and the attentive service provided by our team from the moment you arrived. We're especially pleased that your beach massage was a highlight of your stay and that you were able to enjoy both relaxation at the resort and opportunities to explore the surrounding Riviera Maya. Thank you as well for sharing your perspective regarding the resort's atmosphere. Hyatt Zilara Riviera Maya is designed to offer a more intimate and tranquil adults-only experience, and we're happy to know that this relaxing environment contributed positively to your stay. Most importantly, we're grateful for your kind words about our team. Knowing that their friendliness and hospitality made it difficult to say goodbye is one of the greatest compliments we can receive. Thank you for choosing Hyatt Zilara Riviera Maya. We hope to have the pleasure of welcoming you back for another memorable getaway in the future. Kind regards, Guest Service Team
It is a beautiful Resort, the staff is so friendly and helpful, the food is delicious. If you are looking for a place to lay on the beach and pool side all day, dinner this is the place. However, if you want nightly entertainment, shows, and restaurant options that do not require a reservation I would suggest looking elsewhere.
Rodrigo Ortiz, Propietario at Hyatt Zilara Riviera Maya, responded to this review
Dear Teresa G, Thank you for taking the time to share your feedback. We're delighted to know that you enjoyed the beauty of the resort, the friendliness of our team, and the quality of our culinary offerings. It is wonderful to hear that our staff helped create a welcoming and enjoyable experience during your stay. We also appreciate your comments regarding the evening entertainment and dining reservations. Hyatt Zilara Riviera Maya is intentionally designed to provide a more intimate and relaxing adults-only atmosphere, which many guests appreciate for its tranquility and slower pace. However, we understand that travelers looking for a more vibrant nightlife experience or greater dining flexibility may have different expectations. Thank you for sharing your perspective with future travelers. We value your feedback and are pleased to know that you enjoyed many aspects of your stay with us. Kind regards, Guest Service Team
The experience was terrific! Service Staff was very good! The pool area was great as well. Attentive pool side service and a great place to relax! The beach was close and easy to access , and well cared for. Beverage service was slow and they spent more time taking care of the Hyatt Members. Only one person working the beach makes getting drinks hard during nice weather days. My only real complaint would be being hounded to go to their presentation to be part of their club! I do not go on vacation to lose time away from my vacation. Other wise everything was enjoyable and relaxing!
Rodrigo Ortiz, Propietario at Hyatt Zilara Riviera Maya, responded to this review
Dear Anne C, Thank you for sharing your experience with us. We're delighted to know that you had a terrific stay and enjoyed the relaxing atmosphere of the resort, our beautiful beach, and the attentive service provided by our team. It's wonderful to hear that the pool area became a highlight of your vacation and that you were able to enjoy the beauty of the Riviera Maya throughout your stay. We also appreciate your feedback regarding beverage service and beach coverage during busier periods. Comments such as yours are valuable and help us identify opportunities to continue enhancing the guest experience. Additionally, we understand your comments regarding the vacation ownership presentation. We appreciate your perspective and recognize that our guests visit us primarily to relax and enjoy their well-deserved vacation time. Thank you again for your kind words and balanced feedback. We're pleased to know that, overall, your stay was enjoyable and relaxing, and we hope to have the pleasure of welcoming you back again soon. Kind regards, Guest Service Team
The overall hotel was beautiful, clean, and safe. The staff were helpful and went out of their way to be kind, and the spa was amazing. The food was very poor. Only 3 restaurants to choose from for dinner and they all had food that tastes like it comes out of a frozen box. Reservations were difficult to obtain for the times we wanted to eat. The breakfast buffet was pretty good and the only consistent good food we had. The Mexican buffet that is only held on Friday was also not bad. Our hotel concierge person lied and tricked us into a timeshare presentation at another hotel. He explained that we would be going to have breakfast and check out a new property and the only catch was that they hoped we tell our family and friends back home how nice the hotel is and recommend it for vacation. It was a full blown timeshare presentation, that took our entire morning even though we were promised to be back at the hotel by 9:30am. Couldn’t get even a slight buzz from any of the drinks. For what you pay a night to stay here, it is a scam. This is our family’s first time at an all inclusive, so maybe we just didn’t realize the culture of all inclusive resorts, but I would never pay my hard earned money to do it again.
Rodrigo Ortiz, Propietario at Hyatt Zilara Riviera Maya, responded to this review
Dear Marinna Heath, Thank you for taking the time to share your feedback. We're pleased to know that you enjoyed the beauty of the resort, the cleanliness of the property, the attentiveness of our team, and your experience at the spa. We truly appreciate your recognition of the efforts made by our staff to provide warm and welcoming service throughout your stay. At the same time, we're sorry to learn that our culinary offerings did not meet your expectations. We understand that dining is an important part of any vacation experience, and we appreciate your comments regarding restaurant availability and reservation scheduling. We also regret that the vacation ownership presentation did not align with your expectations. We value your feedback and will share your observations with the appropriate team for review. Thank you for sharing your perspective. Guest feedback helps us identify opportunities to improve and enhance the experience we provide. We hope to have the opportunity to welcome you again in the future and provide an experience that more closely reflects the expectations you had for your visit. Kind regards, Guest Service Team
My husband and I went to Hyatt Zilara for our honeymoon! I had read already that this resort was definitely not the night club feel and I totally agree with that, but thankfully that's what I prefer! They do well to have daily activities and karaoke, etc! We booked the club level tropical swim out and it was definitely worth the extra splurge! The club level lounge and reserved areas are a very nice touch! We felt spoiled when we walked in and were immediately taken to private check in and offered a drink! Cristian was a very attentive butler and helped with dinner reservations each night! Farelo at the beach bar was incredible and we loved seeing him each day! Diana was very attentive to us at the pool and was constantly working her tail end off to deliver drinks (even in the rain)! Ivan and Javier our servers at the Capri Grille and Lola restaurant were also amazing. Only notes; everything is based of pesos (to be expected), and sometimes costs were not fully brought to light (we had a very brief conversation at check in but nothing in depth until we wanted to book, maybe just our experience)! And bring some bug spray! Overall we were very pleased with the service and appeal of the hotel! Definitely worth the upgrade to club level in my opinion!
Rodrigo Ortiz, Propietario at Hyatt Zilara Riviera Maya, responded to this review
Dear Happiness24521711224, Thank you for choosing Hyatt Zilara Riviera Maya to celebrate your honeymoon and for taking the time to share your experience with us. We're delighted to know that our peaceful adults-only atmosphere was exactly what you were looking for and that your Club Level Tropical Swim Out room helped make your stay even more special. It's wonderful to hear that the personalized check-in experience, exclusive Club Level amenities, and dedicated service added an extra touch of luxury to your vacation. A special thank you for recognizing Cristian, Farelo, Diana, Ivan, and Javier. We will be delighted to share your kind words with them, as they will be thrilled to know they helped create such memorable moments during your honeymoon. We're also pleased that you enjoyed the daily activities and entertainment offerings while still being able to relax and unwind in the tranquil atmosphere that defines our resort. Thank you as well for sharing your observations regarding pricing information and the tropical environment. Guest feedback helps us continue improving the experience we provide and better prepare future travelers for their visit. We truly appreciate your recommendation of Club Level and are honored that you chose to celebrate such a special occasion with us. We wish you both a lifetime of happiness together and hope to welcome you back for many anniversaries to come. Kind regards, Guest Service Team
Some Good Moments, but Not a Resort I Would Return To My stay at Hyatt Zilara Riviera Maya was disappointing overall. There were some positive moments, and I made the best of my vacation, but several aspects of the experience made it difficult to fully relax and enjoy the resort. Check-in was lengthy and overwhelming. After traveling, I wanted to get settled and have lunch, but the sales representatives and presentation pitches in the lobby prolonged the arrival process. The approach felt pushy, especially when I was simply trying to get something to eat and begin my vacation. Julio and Oscar were pleasant and helpful in our interactions, and I want to acknowledge that. However, there was still an underlying effort to sell a membership or persuade us to attend a presentation approximately 20 minutes away. I understand that they have a job to do, but the sales pressure was more than I wanted during an all-inclusive vacation. Breakfast was one of the better parts of the stay. The food was good, with a decent variety of choices. Dining beyond breakfast was more frustrating. We were told restaurant dining required reservations, but the app barely worked when we tried to use it. During our stay, the only dining options available to us were Capri and the buffet. That felt very limited for the experience we expected, and the difficulty making reservations only added to the frustration. Another major concern for me was the wildlife. There were raccoon-like animals, commonly called coatis, roaming the property, including jumping onto balconies, as shown in my photos. I had not been made aware of this before arriving and was certainly not prepared for it. Some guests may enjoy seeing wildlife around the resort, but I found it unsettling. There were also numerous mosquitoes and other bugs. I also understood that crocodiles were nearby, which added to my discomfort. I recognize that wildlife is part of the surrounding environment. However, clearer information before booking or at check-in would have helped me understand what to expect and decide whether this property was a good fit for me. The liquor selection was another letdown. I did not find much variety in top-shelf options, which fell short of my expectations. In conversations with several other guests, I heard similar frustrations. One couple told me they would have left that same day if they could have. Those conversations reflected that I was not the only guest disappointed with aspects of the stay. This was not an entirely terrible vacation. Breakfast was enjoyable, some staff members were pleasant, and I found ways to make the best of my time. However, the combination of sales pressure, limited dining availability, an unreliable reservation app, wildlife encounters, and limited premium liquor choices made this resort a poor fit for me. I would not return. For anyone considering a stay, I would recommend asking specific questions about restaurant availability, the reservation process, wildlife on the property, and which liquor brands are included before booking.
Rodrigo Ortiz, Propietario at Hyatt Zilara Riviera Maya, responded to this review
Dear Connector45175431994, Thank you for taking the time to share such detailed feedback regarding your stay. While we're pleased to know that you enjoyed certain aspects of your visit, including breakfast and the service provided by Julio and Oscar, we're sorry to learn that your overall experience did not meet your expectations. We regret that your arrival experience, dining reservation process, and resort concept did not align with what you were hoping for in your vacation. We understand how frustrating it can be when expectations and experiences differ, particularly when relaxation is the primary goal of a getaway. We also appreciate your comments regarding the local wildlife. Situated in the heart of the Riviera Maya, our resort is surrounded by a unique tropical ecosystem where native species, including coatis, are part of the natural environment. While many guests enjoy these encounters, we understand that not all travelers may feel the same way and appreciate your perspective regarding guest awareness and communication. We value your observations regarding restaurant availability, the reservation platform, and our beverage offerings. Feedback such as yours helps us continue evaluating opportunities to enhance the guest experience. Thank you once again for sharing your thoughts. We appreciate your visit and wish you all the best in your future travels. Kind regards, Guest Service Team
We found some very helpful and friendly staff but we also found quite a few to be rude and unhelpful. Lots of mosquitoes which we were expecting but the hotel didn’t seem to have anything in place to help. A little run down in some areas. For a 5 star all inclusive, it didn’t seem very all inclusive, lots of things they wanted us to pay extra for. Not a great choice of food and drinks. This is the 3rd time I have stayed at a 5 star all inclusive near Cancun it is was by far my worst experience. Room was always cleaned pretty well though.
Rodrigo Ortiz, Propietario at Hyatt Zilara Riviera Maya, responded to this review
Dear Gemma E, Thank you for taking the time to share your feedback. While we're pleased to know that some members of our team made a positive impression through their friendliness and helpfulness, and that you found your room to be well maintained throughout your stay, we're sorry to learn that your overall experience fell short of expectations. We regret that certain aspects of our service, dining and beverage offerings, and resort facilities did not meet the standards you were anticipating. We also understand how challenging mosquitoes can be at certain times of the year in a tropical destination and appreciate you sharing your observations. Your comments have been shared with the appropriate teams, as guest feedback plays an important role in helping us identify opportunities for improvement. Thank you for sharing your experience. Kind regards, Guest Service Team
as a first all-inclusive resort experience, my partner, and I were very happy here. There were very few decisions to make as the concierge took care of almost everything using our preferences. The quality of the food was good. I wouldn’t call it excellent but it was totally satisfactory. I am on a strict gluten-free diet I found the availability of gluten-free items to be average. What impressed me was how well everyone seemed to understand, cross-contamination, and what foods I could, could not safely eat. the rooms were very comfortable and very clean. The atmosphere was very relaxed. There was often loud music near the pool, but it wasnever so disruptive that it was an issue. There was the usual amount of pitching and salesmanship from hotel staff, but they were respectful of wishes. They do host outside vendors on the property at times who were not as honest and respectful of our wishes. overall, this was a great experience, and we will certainly be returning to other world of Hyatt resorts.
Rodrigo Ortiz, Propietario at Hyatt Zilara Riviera Maya, responded to this review
Dear Katie R, Thank you for sharing such a thoughtful review of your stay with us. We're delighted to know that your first all-inclusive resort experience was such a positive one and that you and your partner were able to relax and enjoy a seamless vacation. It is especially rewarding to hear that our concierge team helped personalize your stay and make your experience more enjoyable. We're also pleased to know that you found our team knowledgeable and attentive regarding your gluten-free dietary requirements. Providing a safe and comfortable dining experience for guests with dietary restrictions is very important to us, and your recognition means a great deal. It's wonderful to hear that you enjoyed the comfort and cleanliness of your accommodations, as well as the relaxed atmosphere throughout the resort. We appreciate your feedback regarding dining options and the interactions with on-site vendors. Comments like yours help us continue evaluating opportunities to enhance the overall guest experience. Thank you for choosing Hyatt Zilara Riviera Maya. We are honored to have been part of your first all-inclusive vacation and are delighted to know that you plan to continue exploring World of Hyatt resorts in the future. Kind regards, Guest Service Team
Everything in this hotel is very nice. Clean, comfortable rooms, friendly staff. The only thing is Tempest, the asian restaurant is not worthy of the Hyatt name. It was dirty and Sushi was terrible. The Italian restaurant however, was great. The buffet is nice and the other restaurants by the pool were okay although the variety of items in the menu could be improved. Since it's an all inclusive and there aren't many places to choose from to eat, this is definitely something to consider.
Rodrigo Ortiz, Propietario at Hyatt Zilara Riviera Maya, responded to this review
Dear Sayuri T, Thank you for taking the time to share your feedback. We're pleased to know that you enjoyed the cleanliness of the resort, the comfort of your accommodations, and the friendly service provided by our team. It's also wonderful to hear that you enjoyed the Italian restaurant and your overall stay with us. At the same time, we're sorry to learn that your experience at Tempest did not meet your expectations. We appreciate your comments regarding both the restaurant experience and menu variety, as feedback such as yours helps us identify opportunities to improve and better serve our guests. Thank you for sharing your perspective. We value your feedback and hope to have the opportunity to welcome you again in the future. Kind regards, Guest Service Team
Highly recommend visiting if you're looking for activities during the day through the evening and then a quiet night. The service is amazing and the staff are extremely friendly and welcoming. They make you feel like you're a priority.
Rodrigo Ortiz, Propietario at Hyatt Zilara Riviera Maya, responded to this review
Dear Erika P, Thank you for sharing your experience with us. We're delighted to know that you enjoyed the peaceful atmosphere of the resort and found the perfect balance between engaging daytime activities and relaxing evenings. Creating an environment where guests can unwind while still enjoying memorable experiences throughout the day is exactly what we strive for. We're especially grateful for your kind words about our team. Knowing that our associates made you feel welcomed, valued, and cared for throughout your stay is the greatest compliment we could receive. Thank you for your recommendation. We hope to have the pleasure of welcoming you back again soon for another beautiful and relaxing getaway. Kind regards, Gues Service Team
Showing 10 reviews since October 11, 2026.