World of Care
World of Care
At Hyatt, we share a simple but powerful purpose: we care for people so they can be their best. This purpose defines why Hyatt exists and has guided the company since our founding in 1957, shaping how we show up for colleagues, guests, customers, owners, investors, and communities. Our Hyatt values - Empathy, Experimentation, Inclusion, Integrity, Respect, Wellbeing - help bring our purpose to life.
Being purpose-driven means putting care at the center of how we operate every day. It’s our commitment to lead with empathy and action – and to build a more inclusive, sustainable, and responsible world.
We express this through a simple equation:
Empathy + Action = Care®
World of Care is Hyatt’s global expression of what it means to advance care - for the planet, people and responsible business. Hyatt believes destinations thrive when people and communities feel supported and the planet is cared for. World of Care enables thriving destinations by guiding how Hyatt operates every day – supporting colleagues’ and guests’ wellbeing, protecting shared resources, and strengthening the communities we serve.
Founded in 1957 on the belief that hospitality brings people together, Hyatt began as a modest motor lodge near Los Angeles International Airport. What set Hyatt apart then - and still does today - is its heart and a deep belief in caring for people. Today, that spirit has guided Hyatt's growth into a global hospitality leader with more than 1,500 hotels and all-inclusive resorts across 83 countries, spanning over 35 distinctive brands within the World of Hyatt portfolio and loyalty program. From iconic city landmarks and tranquil beachfront escapes to holistic wellbeing retreats and story worthy historic hotels, Hyatt creates personalised, high-end travel experiences rooted in empathy and connection. And, across every experience, the company is united by a single purpose: to care for people so they can be their best. Hospitality is our craft. Care is our calling.
Through World of Care, Hyatt is committed to advancing care for people, the planet, and responsible business, shaped by what matters most to our colleagues, guests, customers, owners, investors and communities. Together, these pillars focus on outcomes that strengthen communities, protect the places we serve and build trust over the long term. The integration of World of Care into our Board oversight solidifies this commitment and the initiatives critical to advancing our World of Care priorities.
We care for people by supporting the wellbeing of colleagues and communities, creating opportunities to grow, fostering belonging, and upholding human dignity. This is how Hyatt shows up in the places where we serve – enabling thriving destinations built on local talent and inclusive communities:
We care for the planet by protecting natural resources and embedding environmental stewardship across our operations, engaging colleagues, and working with stakeholders on shared priorities – helping destinations remain vibrant and resilient for the long term:
We care for responsible business by acting with integrity, transparency, and accountability across our global operations. Through strong governance and ethical practices, we build trust and support thriving destinations with a focus on long-term value:
We are focused on cultivating the best people through professional and personal development resources and creating environments where colleagues feel a sense of belonging and care. This commitment extends to creating career opportunities for local talent, including through our RiseHY program.
We prioritize the wellbeing of our colleagues from physical health to mental health. This includes fostering a culture of belonging and making available tools and resources that support mental health. Hyatt is committed to supporting colleagues' holistic wellbeing through fostering mentally healthy workplaces. In collaboration with the nonprofit Mind Share Partners, Hyatt gathered global colleague insights to shape a mental health strategy focused on reducing stigma, normalizing experiences, and building connections. A centerpiece of this effort is Mental Health Matters, an internal video series where leaders share their personal mental health journeys – using storytelling to foster empathy and inclusion.
Hyatt takes a zero-tolerance approach to human trafficking and is committed to protecting human rights through awareness, prevention, and action. All colleagues complete mandatory trafficking prevention training, helping them identify and respond to risks. Through partnerships with nonprofits such as Salt & Light Coalition and the American Hotel Lodging Association Foundation, Hyatt supports survivors with job training and healing. These efforts are part of Hyatt’s broader strategy to create safe, dignified environments across every hotel and every community we serve.
At Hyatt, a career in hospitality can begin anywhere – and lead you everywhere. Whether you're just starting out or building on years of experience, Hyatt and Hyatt hotels offer opportunities at every level and across the globe. Here, your role matters. Your individuality is celebrated. And your career is yours to shape. Hospitality is a dynamic, people-centered industry. At Hyatt, it’s also a place to learn, grow, lead, and build a career with purpose within a culture of care. That’s why we’re proud to be consistently ranked among the world’s best places to work.
