We stayed at Wink Riverside Hotel and truly loved the experience — the property looks stylish with creative interiors, a wonderful ambience, and offers the best value for money. The 24-hour check-in and check-out process was simple and hassle-free, breakfast was top-class, and the hotel’s design is both modern and imaginative. From convenience to creativity, everything about this place impressed us, especially the interiors and overall value. I recommend Wink Riverside Hotel 100% for anyone seeking a stylish, comfortable, and well-managed stay.
WEM THD, Owner at Wink Danang Riverside, Unscripted by Hyatt, responded to this review
Xin Chào! Thank you for sharing such a wonderful review and for recommending Wink Danang Riverside! We’re delighted to know you enjoyed our stylish interiors, creative design, ambience, and the convenience of our 24-hour stay concept. It’s also great to hear that you found the breakfast top-class and felt that Wink offered great value for money. Your kind words are a wonderful encouragement to our team. We look forward to welcoming you back for another enjoyable stay! From your Wink team.
Great location, walking distance to the famous Dragon Bridge, Central to great markets and beaches.. Breakfast buffet has a nice variety
WEM THD, Owner at Wink Danang Riverside, Unscripted by Hyatt, responded to this review
Xin Chào Laura! Thank you so much for your lovely review! We’re glad you enjoyed our convenient location, with easy access to Dragon Bridge, local markets, and the beaches. It’s also great to hear that you enjoyed the variety of our breakfast buffet. We truly appreciate your kind words and hope to welcome you back to Wink Danang Riverside soon! From your Wink team.
Great location, not to far from the dragon bridge. The view from the riverside room is beautiful. Seamless check-in and check-out experience with flexible check-out time. The staff are super friendly and helpful
WEM THD, Owner at Wink Danang Riverside, Unscripted by Hyatt, responded to this review
Xin Chào Rendy! Thank you so much for your lovely review! We’re happy to hear that you enjoyed our convenient location, beautiful riverside views, and the seamless check-in and check-out experience. It’s especially great to hear your kind words about our team. We truly appreciate your support and hope to welcome you back to Wink Danang Riverside soon! From your Wink team.
Staff welcomed us warmly and acknowledge WOH status and shared benefits. Clean room with an upgrade to riverside suites great views of the right er!
WEM THD, Owner at Wink Danang Riverside, Unscripted by Hyatt, responded to this review
Xin Chào! Thank you so much for the lovely review! We’re happy to hear that you enjoyed the warm welcome, the WOH recognition and benefits, as well as your riverside suite upgrade and the beautiful views. It’s also great to know you enjoyed the clean room, good vibes, and our convenient location. We truly appreciate your kind words and hope to see you again soon! From your Wink team.
Just love this hotel, very easy to deal with, we have stayed here the last four years around the July / August part of the year. Very good selection of food at breakfast, the rooftop pool and bar is also very good. Our room was very good, bed is very comfortable, big walkin shower no hot water issues.
WEM THD, Owner at Wink Danang Riverside, Unscripted by Hyatt, responded to this review
Xin Chào! Thank you so much for your wonderful feedback and for choosing to stay with us year after year! It means a lot to know that you’ve been coming back to Wink for the past four years, especially around the July–August period. We’re delighted that you continue to enjoy our breakfast selection, rooftop pool and bar, as well as the comfort of your room, from the bed to the spacious walk-in shower. Your continued support is a huge encouragement to our entire team. We truly appreciate your loyalty and look forward to welcoming you back again next year! From your Wink team.
I have visited this hotel 4 times during 4 months. Their core staff team is stable from what I can see. The hotel is running smoothly, even in peak hours during breakfast and checking in. The room cleaning team is very responsive, they even work around my schedule. I highly suggest you to give this hotel a try when you visit Da Nang.
WEM THD, Owner at Wink Danang Riverside, Unscripted by Hyatt, responded to this review
Xin Chào Will! Thank you for coming back to stay with us four times in just four months! We truly appreciate your continued trust in Wink Danang Riverside. It means a lot to hear that you’ve noticed the consistency and dedication of our team, from keeping things running smoothly during busy hours to working around your schedule for housekeeping. Your kind words are a wonderful encouragement to the whole Wink team. We look forward to welcoming you back for your next stay in Da Nang! From your Wink team.
I recently stayed at Wink Hotel by Hyatt and, unfortunately, the experience did not meet the expectations associated with the Hyatt brand. The room size was extremely small and felt quite cramped. There was also a noticeable foul smell in the room, which made the stay uncomfortable. Surprisingly, the room did not include a kettle or complimentary tea/coffee facilities, which are basic amenities expected in most hotels of this category. Another major issue was that the tap and health faucet dispensed boiling hot water throughout the day, even when set to cold mode, making it inconvenient and potentially unsafe. The breakfast spread had very limited vegetarian options, and there was no staff member readily available to provide proper assistance or guidance. Additionally, the pool/snooker table in the lobby was not maintained for use...it had only a single cue stick and no chalk, making it impossible to enjoy a proper game. Overall, the stay fell well below expectations, and several basic facilities and service standards need significant improvement.
WEM THD, Owner at Wink Danang Riverside, Unscripted by Hyatt, responded to this review
Xin Chào! Thank you for taking the time to share your feedback. We're sorry to learn that your stay did not meet your expectations and that several aspects of your experience left you disappointed. At Wink, our rooms are intentionally designed to be compact and efficient, focusing on smart use of space and modern functionality. We understand, however, that this concept may not suit every traveler's preference. We are particularly concerned by your comments regarding the odor in the room and the hot water issue. These are certainly not the experiences we aim to provide, and we have shared your feedback with our engineering and housekeeping teams for immediate review. Regarding the kettle and tea/coffee facilities, these amenities are available upon request as part of our operating concept, and our team is always happy to arrange them for guests when needed. We also appreciate your comments about the breakfast selection and the condition of the pool table. Your observations have been shared with the relevant teams as we continuously look for ways to improve both our facilities and guest experience. Thank you again for your honest feedback. While we're disappointed that we fell short of your expectations on this occasion, we appreciate the opportunity to learn from your experience. From your Wink Team
I chose Wink Hotel specifically because of its 24-hour stay concept. When we arrived at 7:00 AM, the front desk informed us that no rooms were available and that the earliest possible check-in would be at 12:00 PM. I left my luggage and phone number, expecting to be contacted as soon as a room became available. Unfortunately, no one contacted us. When we returned to the front desk at 2:00 PM — already past the standard check-in time — we were still told that no room was available. We then sat and waited in the lobby. During that time, many guests who arrived after us were checked in and given rooms before us. Eventually, we were the only guests left waiting at the front desk. Only after I raised a complaint did the staff start taking action, and it took another 15 minutes before we were finally given a room at around 2:30 PM. Although we were offered complimentary drinks and an upgraded triple room, that does not change the fact that the hotel's main selling point is its 24-hour stay concept. Had I known I would not be able to access a room until 2:30 PM, I would have chosen another hotel at the same price point. What disappointed me even more was the attitude of the staff. Throughout the process, they appeared unfriendly, indifferent, and unwilling to provide clear updates. Instead of making guests feel welcomed, we felt as though we were bothering them simply by asking about our room status. As a Vietnamese guest, I also could not help but notice a difference in the way local and foreign guests were treated. During my stay, staff seemed far more proactive in approaching, assisting, and engaging with foreign visitors, while Vietnamese guests received noticeably less attention. Hospitality should be about treating every guest equally, regardless of nationality. Unfortunately, that was not the impression I received. Overall, this experience fell far below my expectations. A unique concept means little if it is not delivered in practice, and guest concerns should be handled with far more professionalism, fairness, and genuine hospitality.
WEM THD, Owner at Wink Danang Riverside, Unscripted by Hyatt, responded to this review
Xin Chào! Thank you for taking the time to share your feedback. We are truly sorry that your check-in experience did not meet your expectations, especially the waiting time for your room and the lack of clear communication during the process. We would like to sincerely clarify that we do not treat guests differently based on nationality. As a hotel in Vietnam serving a majority of Vietnamese guests, our team always aims to provide the same level of respect and service to everyone. We are sorry that your experience felt otherwise. Regarding our 24-hour stay concept, it means guests enjoy a full 24-hour stay starting from their actual check-in time. However, room availability still depends on real-time occupancy and housekeeping turnaround, especially during busy periods when rooms need time to be prepared after check-out. We understand that in your case, the waiting experience and lack of updates caused frustration, and this is something we will improve. While our team tried to support you with complimentary drinks and a room upgrade, we understand that this did not fully make up for the experience you had. We are truly sorry for making you feel uncomfortable during your stay. Your feedback has been shared with the team as an important reminder that clear communication, empathy, and attentiveness are just as important as the room itself. From your Wink Team.
The room is very small and does not at all correspond to the five-star status of the hotel and the pricing policy accordingly. In reality, this is a maximum three-star hotel, very similar to the hotels near the airports, suitable for business nights or overnight stays between flights, not for a five-star experience. The ventilation in the room was damaged and worked like a hammer drill.
WEM THD, Owner at Wink Danang Riverside, Unscripted by Hyatt, responded to this review
Xin chào, Thank you for sharing your feedback with us, and we’re sorry to hear that your stay did not meet your expectations. We understand that Wink’s compact room concept and minimalist style may feel different from a more traditional five-star hotel experience. At the same time, we sincerely apologize for the issue with the room ventilation and the discomfort caused during your stay. This is definitely not the experience we want our guests to have, and our engineering team has been informed for immediate checking and follow-up. We truly appreciate your honest comments and thank you again for giving Wink a try. From your Wink Team
Small room but it was extremely clean. Wonderful staff who are helpful and in an area along the river which was close to the dragon bridge and lots if great restaurants. Would definitely stay here again!
WEM THD, Owner at Wink Danang Riverside, Unscripted by Hyatt, responded to this review
Hi smyers88, thank you for your lovely review! We’re so glad you had a great stay and found the room clean and comfortable. It’s also great to hear you enjoyed our location by the river and how close we are to the Dragon Bridge and nearby restaurants. Your kind words about our team mean a lot. We’d love to have you stay with us again next time you’re in Da Nang! From your Wink Team
Showing 10 reviews since April 21, 2026.