Finding this historic beauty in the middle of a busy downtown city was a gem. Every staff member had a smile on their faces everytime we saw them and were more than helpful with our needs. We would highly recommend this beautiful place

I called the day before to confirm that we had a two bedroom suite with an added crib and no feather bedding. Evidently the first room had caught fire and was not habitable when we arrived. They did not tell me this when I called, they did not call ahead of time. They did not appraise us of the situation when we arrived. They sent us to a one bedroom suite. When I had to go to the front desk, they said that the hotel was booked and couldn’t help further. They did not have anyone onsite who could address the situation. When the manager, CeCe, arrived she did not apologize. She did eventually find another room to accommodate us. Before we arrived they should have had a plan in place. When we got the room, there was no crib and air conditioning did not work. We discussed both concerns with the front desk at that time. We did not receive a crib until 11pm. We did not receive the promised portable AC until the next day. If those things had been addressed the hotel was nice, the bed was fantastic. You could tell it has beautiful bones and has real potential. I also want to say that one employee- the youngest lady at the front desk was working very hard, hunted down the crib and personally delivered it. She was there again first thing in the morning and was truly apologetic about the ac units.

Location, room, staff, cleanliness was beyond expectation. I was pleasantly surprised. I loved the look of the hotel being retro.

Awful experience at this place during the summer. Their AC was malfunctioning leaving it hotter in the room than it was outside, even at night. The thermostat gave two error codes indicating that their inverter compressor module failed or was under severe stress. The staff could only offer to try to reset the thermostat, which didn’t work, have someone install a window AC unit, which wasn’t possible with a 3 month old sleeping already after getting in late, or give us a floor fan that barely pushed out any air. The staff didn’t even try to offer any sort of compensation for the terrible experience and only offered up an “I am sorry” and an explanation that the hotel was fuller than normal for this time of year to indicate why the system might be stressed. We will not be going back to this place and are likely going to stay away from Hyatt properties altogether in the future after this experience.

There were a number of issues, but the biggest issue was the AC which went form not working well to not working at all. After the first night, my husband reported that the AC wasn't working (never cooled and then got an error code and shut off) in room 115 and reported the issue. Although maintenance came, we got no update and when we went down later in the day to ask they said it was fixed. It was not!! The AC proceeded to cut off again in the middle of the night and so we had two nights of very restless sleep as the temp in the room was over 80 (temp outside was over 100 during the day). The next day we found out that some of the other people we were traveling with got a window unit. This was never offered to us even though we reported the problem again on the third day. Finally, my husband called and requested the unit and we got it on the third night. This was completely unacceptable and made for a miserable stay for a family of four. We left early due to the issues and asked about getting out points back for the last night, but no one acknowledged that request. On top of that, the $35 for valet parking is ridiculous when there are no dedicated valet staff. We took our car in and out about 6 times and on every occasion there was no place to park to allow us to valet our car and no one outside to help. I just don't think they staffed for a valet and are just parking cars as they have time. These were just the two biggest issues, some of the staff were very unpleasant and no one proactively was trying to help or communicate to us on the AC issue. I have stayed at 100s of Hyatt properties, and this is quite possibly the worst stay I have had.

The hotel itself was charming but the staff, not so much. During check in and check out I felt like I was inconveniencing the staff. A friendly smile or a thank you for staying with us would have been nice.

Excellent stay. Proactive delivery of all Hyatt Globalist benefits. Room was very clean and well appointed. Historical aspect of hotel is very interesting and the information signs are great to explain the history.

I have travelled many countries and seen many hotels in my life. Never have I met such UNFRIENDLY front desk staff. They did not even say "welcome" or had a "smile" on their face. It seemed I bothered them to actually work instead of looking at their phones (with the exception of 1 woman). Besides the very unfriendly staff, rooms were very big and very clean. Housekeeping is very good.

The stay was a mix of nice and not-so-nice elements. First, it is annoying to pay for parking on an award stay. Nonetheless, the front desk staff was nice to upgrade my room to a huge two bathroom, one king bed upon check-in. However, the bed was entirely too soft and the pillow felt like it was filled with cotton balls. And the reviews about the car noise are soooo true- it appears no one in Allentown had a muffler and they are night owls. Drag racing around the hotel all night! Finally, Globalist breakfast was delicious, AFTER I stood there for 10 minutes with no sign of the one waitress and the front desk staff didn’t try to help her. So, I got my brand explorer night for this hotel and it is a gorgeous historic hotel, BUT sleep is too important at a hotel to consider returning.

As a solo traveller my stay was good. Very good room size. Family room with study and kitchen area attached makes it really worthy.