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Room was OK but rough around the edges. Tub and shower water was brown and we were advised to, "let it run for 15 minutes and see if it gets better." It did not. Combined with the worst soundproofing I've ever experienced in any hotel, we were disappointed.

Of course, there was one or more youth hockey teams staying there for the weekend, so it was a bit of a Lord of the Flies situation. We didn't get to use the pool at all, because it was packed with screaming children from open to close, with no adult only hours. We aren't kid haters, but we left our own screaming kids at home.

Service was poor overall. Highlights include the front desk and maintenance staff, who were very pleasant and did their best. Requests for comfort items from housekeeping took much longer than I feel is acceptable. Walked into The Market for coffee to find there was nobody there, and had to go searching for the lone employee who seemed surprised to see me there when I found them standing the dark in the back room.

The location is quite beautiful, and I am pretty sure this would have been a better experience under different circumstances, but unfortunately we won't be back to find out.

Thoroughly Disappointed, but the View was Nice

Nice hotel with great amenities with a great family pool and hot tub, we also enjoy the adult pool.  Winter rates are very attractive.

Great winter get away!

Owner Response

Osoyoos in January was a pleasant surprise visiting from GVRD ( suburb of Vancouver BC

The weather was outstanding for January.  I loved how quiet the town was.  Not sleepy but coming from bumper to bumper traffic was a relief.  Not everything was ipe in town but more than enough especially being only in town for one week 

The location is perfect. You could walk to local pub within 10 min.  Beautiful views from resort property and perfect walking trails.  

The heated pool , hot tub and eucalyptus steam room were a hit!  

The restraint is outstanding. The dinners can get expensive.  The brunch is reasonably priced.  The lunch is excellent and the soup and sandwich lunch special is cheap and delicious.  I could eat that daily!  ( and normally soup and sandwich is not on my menu.  For sleet had a Bannock and ice cream desert and it was amazing. Again not something I would normally ever order but after my wife ordered it and I tried it I had to get it!  

The staff was Grundy and super helpful.  After a small hiccup the first night the guest service manager took care of it and we were very very happy either his help .  The staff at restaurant gave us a list of excelllwnt wineries to choose from.  Again not all were open in area but more than we could fit in so a blessing  in some sense.  Also being a quieter time, the one on reserve during winery visits makes for and amazing experience.  

Drove across the line to states and ate in Omak at El Ranchero and it was well worth the drive if you like Mexican .  

We certainly won’t hesitate to book a trip to osoyoos in winter at spirit ridge again !

January 2026 trip

Such a lovely experience! We enjoyed swimming in the outdoor heated pool and hot tub, wine tasting and delicious food at the restaurant!

Rooms are clean and comfortable. Warm!

We celebrated our wedding anniversary and the hotel was kind enough to gift us with a bottle of wine in our room! Great weekend getaway!

Anniversary trip for the win!

Our stay at Spirit Ridge was incredible from start to finish! This resort was everything we could have hoped for and more. The villa was very clean, comfortable, and centrally located. The kitchen was well-stocked with everything we needed. The staff was attentive, and anticipated so many of our needs. When they heard that we were celebrating our wedding anniversary (with kids in tow), they delivered champagne and chocolate strawberries to our room as well as a whole basket of snacks and candy for our children! The hot tub and workout space were excellent. We will definitely be back in the summer for the waterslide!

Unbeatable Family Getaway

The time away was meant to be personal, quiet and reflective. This was the perfect time of year. The room was stylish, clean, cozy. Slept like a hibernating bear. Friendly staff. Would like to return in the late spring before the summer heat.

Quiet and Laid back

Great that the pool and hot tub are open year round. And visiting off season felt peaceful which is great cause the sound proofing is terrible as we experienced on the weekend as it got busier. Great location, close to the downtown strip and great view.

Overall a really good place!

We were so grateful to arrive for the first time, having driven all day, to such a beautiful, well appointed place. The staff were very friendly and helpful, rooms were tastefully decorated, comfortable and clean, and the food was delicious.

Oasis in the Desert

We had a truly outstanding experience and want to acknowledge Amrut specifically.

He demonstrated exceptional service by being extremely helpful and communicating so effectively with both me and my children during our visit. We are very grateful for his attentiveness.

Our short stay was wonderful and much-needed, and we were completely satisfied with every aspect. Please continue to excel with this level of service. We definitely plan on returning very soon.

Wonderful, Much-Needed Break with Great Service.

Our girls getaway at Spirit Ridge was perfect. Gorgeous setting, great laughs, and exactly what we needed. We can't wait to go back again!

Hotel Reviews | Spirit Ridge | The Unbound Collection by Hyatt

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