I had a wonderful stay at Kissel Uptown Oakland! One of the things I appreciated most was how well my privacy was respected throughout my stay. I was able to truly relax and enjoy my space without unnecessary interruptions. The housekeeping was impeccable. My room was exceptionally clean, well maintained, and thoughtfully cared for. You can tell there is a real commitment to making guests feel comfortable and at home. A great experience overall. Clean, comfortable, private, and beautifully maintained. I would definitely stay again!
General Manager, Guest Services / Front Office at Kissel Uptown Oakland, responded to this review
Laura, knowing you could truly relax without unnecessary interruptions is especially gratifying. We are delighted that your privacy was respected throughout your stay at Kissel Uptown Oakland. Our housekeeping team will be glad to hear your room felt exceptionally clean and thoughtfully cared for. We take pride in creating a comfortable, welcoming feeling for our guests. Your recognition is a lovely encouragement for our team, and we would be happy to welcome you again!
I stayed at Kissel Uptown Oakland on Saturday, September 26, on the 3rd floor, and unfortunately had a very disappointing experience. The biggest issue was the noise. There was a large group of people directly outside the hotel singing, shouting, and playing loud music for hours. The noise continued until around 5 AM, and from my room on the 3rd floor it was extremely loud. I barely slept. What was most frustrating was that there didn’t seem to be any effective intervention from hotel security or anyone else throughout the night. I’m also a Hyatt Globalist. At check-in, I was specifically told that breakfast was included and was given a breakfast voucher. However, I was still charged for breakfast afterward. I had to call the hotel to get the charge removed, and was told they would remove it “as a courtesy.” I understand that I booked the room through a third-party platform, but since the hotel itself gave me a breakfast voucher and told me at check-in that breakfast was included, I don’t think I should have been charged in the first place. Between getting almost no sleep and then having to follow up about an incorrect breakfast charge, this was a very poor experience. I expected much better service and communication, especially as a Globalist member.
General Manager, Guest Services / Front Office at Kissel Uptown Oakland, responded to this review
We are sorry the noise you described outside your room left you with so little rest. Having to follow up about a breakfast charge after receiving different information at check-in only added to the frustration. Your comments about the overnight response and billing communication have been shared with the teams responsible for each area. We appreciate you bringing these concerns to our attention.
Nice new hotel. Not the most walkable area and the parking is insanely expensive with a quite slow valet. No bellhop and no breakfast. There is a resort fee that they don't even attempt to justify with any real perks. Overall it was a pretty replacement level medium quality hotel.
General Manager, Guest Services / Front Office at Kissel Uptown Oakland, responded to this review
We are glad the fresh feel of Kissel Uptown Oakland stood out during your visit. We are sorry the parking experience and the value you found in the added fee were disappointing. Your comments have been shared with the teams responsible for each area. We hope a future stay feels more convenient.
Great stay, friendly staff, cool soft glam aesthetic. Located in a great area in Oakland with bakeries to bars and 4 blocks walk to the Bart to SF or the airport. Sweet Bar Bakery across the street felt very local and homey (and great croissant sando), and Drake's Dealership bar a block away can't be beat for al freco bites and beer. Calm at night, only 1 instance of a noisy motorcycle over 4 days, which during Dreamforce is saying a lot. Took 30mins to get to the office. *chefs kiss*
General Manager, Guest Services / Front Office at Kissel Uptown Oakland, responded to this review
Lizzy, “felt like home” is exactly the kind of feeling we hope to create at Kissel Uptown Oakland! We are so glad the soft glam design, peaceful nights, and welcoming atmosphere made your stay such a comfortable one. Being able to step across the street for a croissant sandwich or wander over to Drake’s Dealership is part of what makes Uptown Oakland so enjoyable. It is great to hear that the nearby BART connection made getting around easy, including your trip to the office. We have shared your kind words with our team, and we hope to welcome you back for another Oakland visit soon!
The staff was very friendly, and the first impression was great - we were happy to see there was a little market area since we landed late. The women at the check-in made us feel very welcome. The room was clean. Had a delicious latte and avocado toast for breakfast.
General Manager, Guest Services / Front Office at Kissel Uptown Oakland, responded to this review
Carlee, arriving late can make a first impression especially important, so we are glad the market gave you an easy place to settle in at Kissel Uptown Oakland. Our check-in team will be delighted to hear how welcome they made you feel. We are also pleased that your room was comfortable and well kept. That latte and avocado toast sound like a delicious way to begin the morning! We would love to welcome you back on your next visit.
DO NOT STAY HERE. I am frustrated with the front desk in the morning. I requested to use the original card on the file and verify the card number with her, but the next day she was like I don’t know. I can do that today, but not yesterday. Didn’t even apologize and asked me to use the same room the second night even I paid more on the second night. She didn’t want to help to combine the stays on the same receipt even I stay consecutive night in here. When I called and asked for something, she just sounds very rude. Also, if you request a lotion, they will come with an unknown bottle to fill up the lotion, and you have no idea what it is. I don’t see that from the 4 stars hotel.i This is the worst experience I have ever had.
General Manager, Guest Services / Front Office at Kissel Uptown Oakland, responded to this review
We are sorry, Blair, that your requests were met with unclear and discourteous communication. A payment question and consecutive stays should have been handled with clarity, especially when you were seeking help at the front desk. Your comments about the service, billing, and the item provided for use in your room have been shared with the teams responsible for each area. We appreciate you bringing this experience to our attention.
Overall experience is not keeping up with pricing. Clean and comfortable rooms, very friendly and helpful staff, reliable turn-down service. $27 facility fee charged daily for things you don't want or need is silly and should be removed. Some disrepair in elevators and common areas. I've stayed here regularly for work for the last 3 years but will try elsewhere next time. It just isn't keeping up.
General Manager, Guest Services / Front Office at Kissel Uptown Oakland, responded to this review
Thomas, thank you for taking the time to share your experience with us. While we are glad your room was clean and comfortable and you found our team members helpful, we are sorry that aspects of your stay, such as the facility fee and some areas of upkeep, did not meet your expectations. Comments like yours help us identify where change is needed, so we will be sure our Guest Relations and Engineering teams review your feedback. We truly appreciate your loyalty over the past three years and wish your next stay elsewhere serves you well.
Fantastic hotel in a great location! Clean, chic, quiet and full of all the necessities - highly recommend! It felt upscale and the price was great!
General Manager, Guest Services / Front Office at Kissel Uptown Oakland, responded to this review
Keri, what a pleasure to read your review! It is wonderful to hear you enjoyed your time at Kissel Uptown Oakland, especially our location and the comfortable atmosphere. Knowing you would recommend us means so much to our team. We would be delighted to welcome you back again in the future!
The hotel was beautiful and the staff was friendly and attentive. Juan was very attentive and remembered my name when I came back. He is amazing! Otto's kitchen was amazing! I absolutely loved the food!!
General Manager, Guest Services / Front Office at Kissel Uptown Oakland, responded to this review
Fatima, knowing you had such a memorable visit truly brightened our day! It is wonderful to hear Juan made you feel so welcome and that your experience at Otto's Kitchen stood out. All of us at Kissel Uptown Oakland appreciate your kind words about our hotel and our team's hospitality. We would love to welcome you back for another enjoyable stay!
Great location. Clean. Friendly Staff. Beautiful lobby and restaurant. Decent gym. Quiet. Comfortable beds. Complimentary drinking water. Will stay here again when in the Oakland area!
General Manager, Guest Services / Front Office at Kissel Uptown Oakland, responded to this review
Your comments made our day, Kim! Reading that you enjoyed the location, found your room comfortable, and appreciated the hospitality from our team truly means a lot to everyone here at Kissel Uptown Oakland. It is great to know that elements like the lobby atmosphere and amenities stood out as well. We look forward to seeing you again on your next visit to the area!
Showing 10 reviews since August 5, 2026.