AOLUGUYA · The Unbound Collection by Hyatt is located in the core area of Technological Innovation City in Songbei District，No.800 Innovation Road3, which is the center of business, technology, and tourism in Harbin. The geography can be described as abundant in gifts of nature. Here, you can stay at home and overlook the charming Songhua River, and the Harbin Ice and Snow World, overview the largest indoor ski slope, allowing you to enjoy the infinite charm of Harbin, and the nature, warmth, mystery and delicacy of AOLUGUYA · The Unbound Collection by Hyatt.
AOLUGUYA is the first Forest Culture theme hotel in China, the brand and design inspiration generated from the most remote and mysterious branch of the Ewenki nationality- the last hunting tribe and the only minority ethnic group breeding reindeer in China - AOLUGUYA.
Yes, we can receive packages on your behalf prior to your arrival. Please provide your reservation name and check‑in date.
Around Christmas each year, reindeer travel through enchanting birch forests amid time‑honored folk songs, across snow‑covered ground to Aoluguya. This is the Harbin home of the Evenki reindeer‑herding people, hosting an annual romantic snow‑themed gathering for guests travelling from far and wide.
Reindeer are present daily outside the 1F Concierge Lobby for close‑up interactions and photo opportunities with guests.
Guests staying in Cloudspire Haven and higher‑category room types enjoy one complimentary self‑drive use per stay. Vehicle type Land Rover SUV / Volkswagen Coupe is assigned randomly subject to reservation. Vehicle supply is limited. In peak seasons, dispatch follows reservation order based on daily stock. Thank you for your patience if waiting is needed.
Our dining team offers selections influenced by various global cuisines. Please let us know your preferences, and we'll try to accommodate.
Guests staying in Cloudspire Haven and higher‑category rooms enjoy Club Lounge access. A full suite of exclusive privileges brings greater convenience and comfort to your stay.
Yes, complimentary Wi-Fi is available in all rooms and public areas.
Bed rails or cribs are available for young children upon request. Please inform our front desk at check‑in, and we will make prompt arrangements for you.
Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.
Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy.
Security‑deposit refunds generally take 3‑7 business days after check‑out. The actual time for funds to reflect in your account depends on your payment provider’s processing timeline.