What an amazing hotel. The staff were all engaging, fruiendly, and helpful during our stay. The room was spacious, well appointed, and quiet. The hotel is located in a spot that makes it easy walking access to many of the amazing sites in Venice we wished to visit.
The hotel is lovely. The location is second to none. The breakfast was world class and our late night dinner was one of the best in Florence.
We arrived at the hotel around 6:30 p.m. and were immediately greeted at the door. Our bags were taken care of, and we were checked in quickly and escorted to our beautiful, clean room. As we headed out, the front desk staff kindly recommended a few places for a quick dinner and provided directions for a short evening walking tour. The service was excellent, and the hotel’s location was ideal for exploring the area. Overall, we had a wonderful first impression and a very pleasant experience!
Il Tornabuoni was perfect. Beautiful rooms, lovely & helpful staff, conveniently located and made us feel like we were home!
Marco Del Lama, General Manager at Hotel Il Tornabuoni, responded to this review
Dear Guest, Thank you very much for your lovely review and for choosing Il Tornabuoni during your visit to Florence. I am truly delighted to know that you enjoyed the beauty and comfort of our rooms, our privileged location, and, most importantly, the warmth and attentiveness of our team. What makes your feedback particularly special is knowing that we made you feel at home. This is exactly the kind of hospitality we strive to deliver every day: creating a welcoming atmosphere where our guests feel genuinely cared for, rather than simply accommodated. Your kind words mean a great deal to all of us and will certainly be shared with the entire team. We sincerely look forward to welcoming you back to your home in Florence for another memorable stay. Warm regards, Marco Del Lama General Manager Il Tornabuoni Hotel – The Unbound Collection by Hyatt
Lovely hotel in great location. Staff goes above and beyond with their nice service. I would have preferred breakfast to be included or at least a more reasonable price for breakfast. Its also fairly noisy outside at night, but nothing the hotel can do about that.
Marco Del Lama, General Manager at Hotel Il Tornabuoni, responded to this review
Dear Guest, Thank you very much for taking the time to share your experience at Il Tornabuoni. I am delighted to know that you enjoyed our beautiful property, our privileged location in the heart of Florence, and, above all, the genuine hospitality of our team. Your kind words about their dedication and willingness to go above and beyond are particularly rewarding and will certainly be shared with everyone. I also sincerely appreciate your constructive comments regarding our breakfast pricing. While we strive to offer a high-quality breakfast experience that reflects the standards of our property, I fully understand your perspective and will certainly take your feedback into consideration as we continuously review our offerings. Regarding the noise from outside, I appreciate your understanding. Being located in the vibrant historic center of Florence is undoubtedly one of our greatest assets, although it can occasionally bring some challenges, particularly during the evening hours. Thank you once again for your valuable feedback. We truly hope to have the pleasure of welcoming you back to Il Tornabuoni for another memorable stay. Warm regards, Marco Del Lama General Manager Il Tornabuoni Hotel – The Unbound Collection by Hyatt
Incredible hotel property with great staff, perfect location, and immaculate rooms. Hotel staff responded very quickly to any question or ask.
Marco Del Lama, General Manager at Hotel Il Tornabuoni, responded to this review
Dear Guest, Thank you very much for taking the time to share such wonderful feedback. I am truly delighted to know that you had an exceptional experience at Il Tornabuoni and that you appreciated the beauty of our property, our privileged location in the heart of Florence, and the immaculate condition of your room. Above all, I am particularly pleased that our team made such a positive impression through their attentiveness, professionalism, and prompt response to your requests. Providing genuine, personalized hospitality is at the heart of everything we do, and your recognition means a great deal to all of us. Thank you once again for your kind words. We sincerely look forward to welcoming you back for another memorable stay in Florence. Warm regards, Marco Del Lama General Manager Il Tornabuoni Hotel – The Unbound Collection by Hyatt
An excellent hotel, brilliant location, very friendly staff. Nothing was a problem. Shops and sights all very close by.
Marco Del Lama, General Manager at Hotel Il Tornabuoni, responded to this review
Dear Guest, Thank you very much for your wonderful review and for choosing Il Tornabuoni during your visit to Florence. I am truly delighted to know that you enjoyed our exceptional location in the heart of the city and, most importantly, the friendliness and helpfulness of our Team. Your comment that nothing was ever a problem is particularly rewarding, as it perfectly reflects the genuine care, dedication, and attention to detail that we strive to provide to each of our guests. Thank you once again for your kind words. We sincerely hope to have the pleasure of welcoming you back to Il Tornabuoni for another memorable stay in Florence. Warm regards, Marco Del Lama General Manager
A great hotel that is in a perfect location within 15 minutes walk of almost everything. The staff was amazing in every way and everyone greats you with a smile when you go by. The rooms. We had dinner at the Butterfly Terrace and the food and atmosphere were great, with a very good singer performing- the only downside was they were charging €24 for cocktails you can get for €6 across the street. Overall A great hotel
Marco Del Lama, General Manager at Hotel Il Tornabuoni, responded to this review
Dear Guest, Thank you very much for taking the time to share your feedback following your recent stay at Il Tornabuoni. I am delighted to know that you appreciated our exceptional location in the heart of Florence and, above all, the genuine warmth and friendliness of our Team. Knowing that our colleagues made you feel welcome with a smile throughout your stay is particularly rewarding, as this is the essence of the hospitality we strive to deliver every day. I am also pleased that you enjoyed your dinner at our Butterfly Terrace, including the atmosphere, cuisine, and live entertainment. At the same time, I appreciate your candid feedback regarding our cocktail prices. While our pricing reflects the quality of the ingredients, the service, and the unique rooftop experience we offer, I fully understand your observation and value your perspective. Thank you once again for choosing Il Tornabuoni and for your kind overall assessment. We sincerely hope to have the pleasure of welcoming you back to Florence for another memorable stay. Warm regards, Marco Del Lama General Manager
This is one of the nicest Hyatt properties I have ever stayed in. Its especially great for friends traveling together as they offer 2 queen beds unlike the twin option at most other hotels we stayed in on our trip to Italy. This was my second time at the hotel and it's just as beautiful as the first. Staff is great, the rooftop lounge is a must, the cocktails are fantastic and we loved the food. The bedding is so comfy and the rooms have tall ceilings making it feel even bigger. The location is perfect close to everything.
Marco Del Lama, General Manager at Hotel Il Tornabuoni, responded to this review
Dear Guest, Thank you so much for such a wonderful review and, most importantly, for choosing to stay with us for a second time. It is truly rewarding to know that your return visit was just as enjoyable as your first and that you continue to appreciate the beauty and character of Il Tornabuoni. I am delighted that the comfort and spaciousness of your room, our location, and especially the warmth of our team contributed to another memorable stay in Florence. I am also very pleased to hear how much you enjoyed our Butterfly Rooftop, from the atmosphere and cocktails to the food. It is certainly a very special place from which to experience the city. Your kind words mean a great deal to all of us, and we sincerely appreciate your recognition of Il Tornabuoni as one of your favorite Hyatt properties. We very much hope this will not be your last visit and look forward to welcoming you back for a third stay in Florence. Warm regards, Marco Del Lama General Manager
Best located hotel in the city with excellent air conditioning. Hyatt is the loyalty program and you can enjoy all the benefits of an American flag in the heart of Florence. Hotel is on the more importance shopping street in Firenze. Conceirge staff was excellent and found me a great lunch restaurant to try. They also were able to care for my rental car in a nearby garage.
Marco Del Lama, General Manager at Hotel Il Tornabuoni, responded to this review
Dear Guest, Thank you very much for sharing such a wonderful review of your stay at Il Tornabuoni. We are delighted to know that you particularly appreciated our central location in the heart of Florence, right on Via de’ Tornabuoni, as well as the comfort of your room and the benefits of being part of the World of Hyatt family. I am especially pleased to read your kind words about our Concierge team. Helping our guests discover authentic experiences, from a memorable lunch in the city to taking care of practical details such as their car, is an important part of the service we strive to provide. Thank you again for choosing Il Tornabuoni. It was a pleasure to have you with us, and we very much hope to welcome you back to Florence for another wonderful stay. Warm regards, Marco Del Lama General Manager
Showing 10 reviews since September 25, 2026.