Our hotel team is proficient in English and Mandarin Chinese, ensuring seamless communication and a pleasant experience for guests throughout their stay.

Yes, power adapters are available at the Front Desk. Please let us know your device requirements. The hotel uses a 220V electrical system, so we recommend checking your device compatibility and bringing a suitable adapter or converter if needed.

The hotel officially opened on October 30, 2025.

Yes, we can accept packages before your arrival. Please clearly indicate the name on the reservation and your arrival date on the package.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Absolutely. Simply contact the Front Desk to schedule your preferred wake-up time.

Yes, we provide daily housekeeping service.

Yes, our Concierge team is happy to help with dining, attractions, and transportation.

Yes, laundry and dry-cleaning services are available daily. Please contact the Guest Services Center for assistance.

The hotel does not directly provide childcare services; however, our Concierge team can recommend reputable local providers.

Yes, our restaurant offers a variety of vegan and gluten-free dishes; please ask our staff for recommendations or menu highlights.

Yes, our culinary team offers a diverse selection of international and locally inspired dishes. Please let us know your dietary preferences or special requirements, and we will do our best to accommodate them.

Yes, deliveries from external restaurants are welcome. The designated collection point is the Events Center Lobby on Level 1. Guests are kindly requested to collect their orders there.

Yes, room service is available daily. For menu and hours, please visit the Dining Page.

Yes, additional breakfast can be added to your reservation. Please contact the hotel team for assistance.

The hotel does not have an Executive Lounge.

Yes, the hotel offers facilities and services for Muslim guests. If you have any special requirements, please feel free to contact us before or during your stay, and we will do our best to assist with the necessary arrangements.

Yes, baby cots and extra beds are available upon request, subject to room type and availability.

Rollaway beds and sofa beds are not available. Alternative bedding arrangements may be offered, subject to room type and availability.

Yes, all our rooms are non-smoking.

Complimentary bathroom amenities are provided in all guest rooms, including toothbrushes, toothpaste, towels, and cotton pads. Should you require any additional items, please contact our hotel team.

Room views vary by room type and availability, and a specific view cannot be guaranteed. Please note your preference through an official Hyatt booking channel or call the hotel at +86 21 3862 1234, and we will do our best to accommodate your request.

Selected room categories feature bathtubs. If a bathtub is preferred, we recommend reserving one of these room types at the time of booking.

Certainly. Please note your preference through an official Hyatt booking channel or call the hotel at +86 21 3862 1234. Room assignments are subject to availability.

Guest rooms feature individually controlled air conditioner systems, allowing guests to adjust the temperature according to their personal preferences.

Yes, guests are welcome to enjoy our indoor pool located on basement level 1. For the latest details on opening hours and seasonal availability, please visit our homepage.

Yes, our fitness center is located on Basement Level 1 and features professional Matrix fitness equipment. For the latest opening hours, please visit our homepage.

We do not offer a formal business center, but complimentary printing and Wi-Fi are available.

Spa services are not offered at the hotel.

Yes, our versatile meeting and event spaces can accommodate business meetings, conferences, banquets, and a range of social occasions.

The hotel features a collection of restaurants and bars offering Huaiyang cuisine, Italian cuisine, Chinese dim sum, and contemporary beverages. For more information, please visit our Dining Page.

We are located approximately 30 km from Shanghai Hongqiao International Airport (SHA), which is about a 25-minute drive and approximately 40 km from Shanghai Pudong International Airport (PVG), which is about a 35-minute drive.

We currently do not offer shuttle services, but taxis and public transport are readily available nearby.

The nearest railway station is Shanghai South Railway Station, approximately a 15-minute drive from the hotel, depending on traffic conditions.

Buses, subways, and taxis are easily accessible just steps from our hotel entrance.

The nearest metro station is China Art Museum Station on Line 8, approximately a 5-minute walk from the hotel.

Downtown Shanghai can be reached by metro, bus, or taxi. Please ask our team for the most convenient route based on current traffic conditions.

Yes, we can assist with car rentals or limousine bookings through trusted partners.

Yes, our hotel team can assist with arranging transportation services or provide local travel recommendations, but specific arrangements are subject to availability.

Printed maps are not currently provided on-site; however, our team will be pleased to offer directions and information about nearby attractions.

The hotel is conveniently located in the Shanghai Expo area, with cultural, artistic, and leisure attractions within walking distance, including the China Art Museum, Shanghai Greenhouse Garden, and Centre d’Art Rodin (Shanghai). Please contact our hotel team for route recommendations or additional local information.

Our hotel is located near China Art Museum and Mercedes-Benz Arena, with selected guest rooms offering views of the China Pavilion, Mercedes-Benz Arena and the Huangpu River waterfront. Guests are welcome to book one of our view rooms for an enhanced stay experience and enjoy these distinctive city views.

The hotel is directly connected to the Expo Place, which features a wide range of retail stores, restaurants, and lifestyle brands. Guests can enjoy a convenient and comfortable shopping and dining experience just steps away from the hotel.

Yes, parking is available in the shared car park serving the hotel and Expo Place. Please contact the Front Desk for parking arrangements.

We currently do not offer valet parking, but self-parking is available.

Yes, EV charging stations are available in our parking area, subject to availability.

Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Gaode Maps for accurate directions. You can also contact us for precise navigation instructions.

Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy.

Connecting rooms are available, subject to availability. To request one, please call the hotel at +86 21 3862 1234.

A dedicated children’s menu may not always be available; however, selected dishes can be adapted to suit younger guests. Please speak with our restaurant team for assistance.

Our hotel can provide baby cots/cribs, children’s toiletries and other child-friendly amenities upon request. 

We’d be honored to host your wedding or special celebration. The hotel features over 3,300 square meters of event and social spaces, supported by an experienced events team that can assist with venue planning and tailored arrangements to suit your needs. Please feel free to contact our hotel team for more information.

Our experienced Events team provides comprehensive coordination, from venue setup and menu planning to audiovisual requirements and approved vendor arrangements.

Yes, we offer audiovisual equipment, including projectors, microphones, and screens. Please let us know your requirements.

Yes, on-site catering is available, with customizable menus for a variety of occasions. Please contact our Events team for assistance.

Unfortunately, pets are not permitted, except for service animals.

The hotel provides ramps, elevators, and other accessible features to assist guests with mobility needs. Please contact the hotel before booking to confirm specific requirements and availability.

Accessible rooms are limited, so we recommend confirming availability in advance.

Yes, we have rooms with roll-in showers and mobility-friendly layouts.

Selected visual or hearing assistance devices may be available, subject to availability. Please contact the hotel before arrival to discuss your specific requirements.

Designated accessible parking spaces are available in the parking area, subject to availability. Please contact the hotel for location details and assistance.

Yes, service animals are welcome at no additional charge. We recommend contacting the hotel before arrival so that our team can assist with any necessary arrangements.

To check in, please present a valid photo ID.

Guests must be at least 18 years old to check in. Guests under 18 must be accompanied by an adult.

We accept major international credit cards, including Visa, Mastercard, and American Express, as well as cash, Alipay, and WeChat Pay.

Yes, we offer luggage storage.

Our front desk operates 24/7, so you’ll still be able to check in upon arrival.  Please contact our hotel team in advance with your estimated arrival time so that we can make the necessary arrangements.

Check-in begins at 3:00 PM, and check-out is by 12:00 noon.

We are unable to guarantee early check-in, but we will do our best to accommodate your request based on the room availability on the day of arrival.

Yes, you may request late check-out by contacting our Front Desk during your stay. We will do our best to accommodate your request based on room availability on the day of departure. Late check-out is subject to availability and cannot be guaranteed.

Yes, express check-out is available.

Yes, we offer long-term stay options for guests. For detailed information regarding policies, rates, and availability, please contact the hotel directly.

In accordance with Shanghai regulations, the hotel is a 100% non-smoking property. Smoking is not permitted in guest rooms or indoor public areas.

Lost items are documented and securely stored. Please contact the Front Desk with a description of the item and the approximate date it was lost.

There is no formal dress code, but we kindly ask guests to wear appropriate clothing in public spaces.